Running when they came to put a new pump in! Completely destroyed when they left! Put a new pump in to stop a noisy motor now nothing works. They left with it leaking, ground wire left unhook and said things happen! They said the pack when out. Unbelievable! The last picture is how they just walked away from it.

Bought a spa from them a while back, no regrets. Was able to purchase a replacement top, delivered to my house, for less than internet price after tree damage due to storm. On the one occasion I needed service, years later, received prompt attention and a fair price.Good folks who have been selling and servicing spas a long time.

Review barnes post. Barnes called asking for service I advised him we were in Lexington on occasion, never 2x week. He asked us to look at his bath tub when in area to avoid travel charge. I asked for pictures to help identify problem, no promise to come out. Never told him we have 4-6 customer in lexington per trip. What I told him is we try to complete 4-6 calls per day over 50 mile area, He is correct we do not share travel cost as difference from one customer to next is often more than from our shop, this results in average cost without complicated bookkeeping. Mr Barnes only agreed to pay just before christmas, first contact was Nov. 13. During the time until now no trips were planed to lexington . Our policy is : take care of our original customers first (1), our products second(2), customers who have major repair such as retrofit third(3), fourth are customers who come in buy supplies on regular basis (4), finally fifth are those we never dealth wih (5) We try to be fair and get to site as quickly as possible but we do not give away our time. I am very sorry Mr Barnes was upset and mis understood our intentions. This is our first negative comment in 35 years

Great service!