Melanie was awesome! Very knowledgeable and gave us great advice for our new iPhone! Would definitely recommend her service to anyone who is in the market for a new phone.

Talk about superb service! Manny greeted me at the door, asked what I was looking for and was extremely patient with me cause I’m not familiar with the newer models of IPhones, I just new I qualified for an update. Store was well stocked and everyone was nice and greeted when I entered.

So I have to say. I was so surprised pleasantly with the service that I received at this location. Granted I have been buying phones since the 90’s and never have I ever gotten the amazing service that I received by M. Torress. This person listen to exactly what I wanted and needed I bought a phone for me and my husband and it was flawless. I felt appreciated as a customer and taken cared of… Thank M .T!! You made my Mother’s Day weekend Amazing!

We made an appointment for 10:00 AM ahead of the day we planned to upgrade our iPhones 8 with new iPhones 12. We were greeted promptly at the door as soon as the store was opened and immediately seated with Manny to help us successfully complete the reason for our visit. Manager Ken stopped at our desk as the downloads were progressing and also answered any questions we may have thought of while waiting. Manny kept checking back also on the downloads/transfers and answered any questions as our visit was smoothly moving along. Thanks to Manny and Ken for excellent service provided.

Manny was a great help to my brother and I. He was up and beyond *the professional amount* patient. He helped my brother quit his inadequate account and sign on to my family account. Thanks for your help. You helped my family :)

The store was clean, employees were knowledgeable and willing to answer all of my questions.

Nick R helped my brother and I get two new phones and apple watches. He was super helpful, patient and kept us informed of the best deals and every option we had. Highly recommend his services. The manager (So sorry if getting her name wrong) Vicki was also extremely helpful. Safe and clean environment. Despite taking a couple hours he was very friendly the entire time. Thanks Nick!

AT&T needs to be more diligent about updating listings for their stores on other platforms. This location is NOT open until 9 pm.

I made an appointment for 11:00 on Monday. I called the store several times as I arrived 20 minutes before the appointment. I wanted to know the check-in procedure. NO ONE WOULD ANSWER THE PHONE!!! At 11:00, I walked into the store. There were two associates working. When Brenda was finished with her customer, she registered me and stated there were 2 people ahead of me! I told her I had an 11:00 appointment. She said that meant I went to the head of the line. She told me to go to my car, and I would be called in about 5 minutes. As I waited in the car, two different people were called in at different times. After 20 minutes, I was texted and called to come in!!! What’s the good of an appointment if you still have to wait??? Obviously, something is wrong with the system!!!

Worst customer service. Told me they couldnt help and after an hour with customer service on the phone I asked to speak to a manager who theb had me talk to technical support who then said he could fix the problem in 4 minutes. Worthless people there

Service is subpar. This store is on the decline. It used to have good service, but unfortunately it has gone down in quality over the years. As of May 2021, the new sales representatives that run the store give you service with an attitude. One can tell they dont want to be there. Theyve made mistakes and they dont even apologize for them. They only brush off and dismiss their mistake and focus on making it right. Sure, they will help you get the services you want and will explain things to you, the catch is that you have to ask further questions otherwise they just give you the bare minimum of information and want to get you out of the store as soon as possible. If you go to this store you will get helped, just dont expect stellar service as you will get the minimum effort from their sales representatives.

We went to the store to plan our wireless plan. We are very happy with the service we received and the attitudes of the representatives in helping us.

Went to get a sim card for my hot spot. Told me there is a 1hr wait for them to set it up. I asked its for a hotspot cant I just buy the sim card and set it up myself? Told me no, they have to set it up for us. I left the store, went to bestbuy, purchased an AT&T sim card, installed it, activated it myself, got it setup and working.

Amazing staff! This is the only store I choose when it’s time for a new phone. I stopped in about an hour before close on Sunday and the staff was more than happy to help me out. They solved my current issue (SIM card) and I ended up upgrading to a brand new iPhone 12 thanks to them getting me a $700 trade in for my 4 year old phone. Too good of a deal to pass up. Shout out to Alpha for making the purchase and setup process a breeze!

Process between store and calling, is NOT the same. Two different how-to do, whats needed. Frustrating! Managers, NO HELP! I ask to speak with a Manager, NEVER came. Staff Brenda and Greg, knew more than managers. Alpha 💯 was SUPER!!!! Alpha, helped as I was very frustrated as I had been to the Gurnee site 3 times trying to setup a family plan.

When I went in for a screen protector around lunch time all workers were at the front of the store...(south west corner) laughing and talking finally a guy asked what I needed I told him a screen protector ( not even showing him what kind of phone I have) he told me they were out and to go to best buy. Not very good work ethics if ya ask me. But hey they get paid to clear a store out or wait is it because Im 63 years old and handicapped?! Smdh

Good store! Had the products we needed. Steve is very good at his job. He is always very helpful. We will refer more people to that location. Hes a busy guy.

The AT&t store in Gurnee I had an hour appointment scheduled for me and when I got there the only person they had was a the doorman who ran me out of the store within 10 minutes taking care of nothing of what I needed

2pm appointment, checked-in 10 mins early, at 2pm I was told my appointment was just to hold my place in line, not sure what this means, lets name this process something other than an appointment if Im not going to be seen at my appointment time. So now ill wait to see what AT&T reference is when it pertains to time and appointments. Of course the reason for my visit is due to poor customer service over the phone, so I really have few options at this point. This store does seem to be busy but that could be due lack of knowledge or willingness of staff to actually help customers.215pm, being seen finally, however I now have to wait an additional rep to get off break to address issues dating back to when I sigfned up for service 8 months ago. Thank goodness the rep still works here otherwise nothing would get done today.This maybe the only rep in the store who has a clue and is eager to help, needless to say this appointment is going to take an hour which is much longer than needed to address these issues. I recommend you clear your schedule if your coming into this store.

Juan did a great job. He was helpful, patient and made sure to answer all my questions! Thank you Juan!

Went in store and talked to Nick R. He was very helpful and knowledgeable about setting up our plan and able to rectify our issues in a very patient manner.

Stephen was very knowledgeable and took the time to answer all of my questions. He was polite, professional and a pleasure to work with!

Good store! Had the products we needed. Greg is very good at his job. He is always very helpful. We will refer more people to that location. Hes a busy guy.

I had an issue with my phones SIM card... After three days of not being able to fix it on my own, I took it to AT&T Gurnee. I was greeted immediately as I walked in by Nick. He was able to fix my issue quickly. I was in store less than 20 minutes. He was very helpful. Also, all employees were wearing masks and keeping their distance. They had dividers set up and had hand sanitizer set out. Very great experience at this location.

Great customer service. Staff was very professional and understanding. Very helpful and took the time to answer all of my questions and resolved all the issues I brought to their attention.

Great service at this location. Many was the rep that help figure out our business account made things fast an easy. He had answers for all the questions I had and went above and beyond!!!The entire staff from the manager to the sales rep very friendly and very knowledgeable on what they do. Kudos to all you guys great job!!!

Needed to activate my phone and Melanie was so helpful great customer service very knowledgeable.Thanks Melanie.

Customer service here is great. Staff are always fast, effective and super friendly— not to mention, they know what they’re talking about! For a great experience and awesome customer care, definitely stop by this store! :)

Came in for an added line to my account the other day, Greg was awesome! Give him a raise!

Bob was very helpful. I recommend this location! And I got my new iPhone X on the first day it was released! No wait!

Make an appointment! The wait time is quite long, but very much worth it. They do the best they can with only 2-3 workers and a supervisor who gives people heads up on wait times, availability of device stock and even prepared us with the information we needed to switch over to AT&T. You have to wear a mask so be prepared for that. Overall they keep the place pretty clean and the workers patience and attitudes is definitely 5 star worthy!

Greg is awesome. He helped me switch to AT&T and even helped switch all my information. The way that store cleans is refreshing to see. Makes me feel safe when coming into the store.

Donyai, Greg and Alpha were amazing on 12/10/20!!!! Took their time and were patient with us!!!!!! If we could give them 100 stars, we would!!!! Thank you all so much for your help and hospitality!!!

The entire team was polite and eager to help. Special recognition to Itzel for taking the time to understand and fit a plan to our needs. She proposed a technology solution that enables our business to work more effectively remotely and save us a lot of money in the process. Went above and beyond the call of duty to locate and procure an out-of-stock mobile device that we needed immediately!

Absolutely terrible service.Do not stand behind the products that they sell. They will tell you to talk to Apple, Samsung, whoever. Totally unprofessional.

After about 2 weeks of calling and trying online I finally got what I needed. I am grateful to Nick and the Gurnee staff. I am caring for someone who can’t come in because of COVID. Thank you for making things easy,,,,

Helpful and great service

Its an AT&T store, they sell phones and phone accessories. What else is there to say about it?

Rob was an amazing Retail Sales Consultant. He suggested an amazing phone and he also noticed something on our bill that someone didnt notice something on our plan and helped us. When you come in they are smiling and Rob really knew how to engage conversation with talking about Up North! When you come here ask for him and he will notice the little details.

Greg is an amazing representative and this company should be proud to have him on your team. Greg takes his time to help with the older generation like myself and has the patience of a saint. Thank You Greg.

Terrible experience here I spend $1,000 on a phone battery goes bad and they cannot help me they shouldnt deal with these phone companies if they dont have a deal with them that they can help the customer very upset the people there were very nice but nice doesnt fix my problem

Melanie,I walked in the Gurnee store . I had a good experience Melanie was very pleasant and excellent customer service. She is very patient and she takes time to listen and understand my need. Good job Melanie and keep up with the good work

Had a pleasant experience at this location, all the employees were very friendly and were quick and eager to help. It was also nice to see a retail store and its employees taking the necessary steps in keeping the store sanitary for all its customers

This is my new go to AT&T!!! the staff was really helpful and informative. Thanks for all the help and patience guys keep up the great work!!

The associate, Melanie was great. She informed us of our best phone deal options and phone accessories. She was a pleasure to work with. The store was also very clean and up to COVID standards. Which helped the purchasing experience.

Melanie was very professional took the time to explain my options and warned me ahead there was no transfer machine so had all my stuff backed up to get a new phone which made it a plus!

Everyone that I spoke to was informative and helpful, answered all questions I asked. Definitely comming back to this location if I need anything in the future.

Mel was super helpful. She got me set up with new TV and Internet services and saving almost $100 a month. Especially in these times saving money is everything. Amazing staff over at the Gurnee store.

Manny was Great! He helped me set up my new phone quick from an insurance claim and helped me switch to internet since I’m working from home now I needed a more steady internet speed. Thank You Manny.

Great costumer service! from the moment you come in to the store, to the moment of sales. A guy by the name Manny was so helpful! he explained things in English and Spanish.

Excellent customer service here! I had to being in my phone with some issues and Brenda made the entire visit painless and helped out tremendously. Im glad I stopped in here and would recommend people go there for her as they wont be disappointed.

Excellent customer service Melanie helped me so much, from explaining what each package came with and what the prices were going to be. She went out of her way to make sure everything went smooth for me! Would definitely recommend going to her!

Brenda is a great asset to your Gurnee team. She has helped me through the years of phones and couldn’t ask for better service.

Manny was very helpful Friday when we needed to upgrade my husband’s phone. It’s his lifeline and the wait was not much considering this Covid situation. Thank you for your assistance.

Brenda and Mel helped me out and they are so patient and willing to explain in detail when I have questions. Thanks Girls. I will continue to visit the Gurnee store when ever I need anything.

Great service Manager was fantastic and really helpful and the staff was amazing too

I went in to see what options I had to save on my plan and was Immediately greeted by Melanie she was such great help explaining what every fee was and setting me up with a new package for tv. Brenda was also very helpful coming in and explain some key features and helping me choose out the best accessories for my new iPhone. Both of these girls are incredible I will definitely be coming back to both for help in the future!

Good Service. You can tell they care about their customers when they clean each table and their tablets after each interaction. I will def be returning back to this location when I need anything.

Melanie set my phone up for me and was patent with me by answering all my questions I had specific to my phone. Definitely recommend Melanie at the Gurnee store.

This store is awesome. The people that work here are very professional and have a complete product understanding. Vicki was super helpful with my needs and the other employees seemed very eager to help. Great customer service experience!

Went in to unlock my unit, although they couldn’t help me in the store like the phone associate said. They were very kind and helped me get to the correct department to get my unit unlocked. Definitely recommend these guys!!!

Such great things to say about this store. Manny patiently helped us pick out our internet, tv, and cell bundle for a fantastic price. He helped us choose appropriate phones after listening to exactly what we needed. He spent a lot of time with us making sure we fully understood everything and helped us switch over as new AT&T customers. Very respectful, friendly, detail oriented staff at the store. Great phone selection too. Comfortable, clean, happy atmosphere. Very satisfied. Thanks to everyone there for such a great experience.

Manny was quick and helped me set up a prepaid number for my mom so I can stay in contact with her during these times. Thanks Manny.

I visited the store yesterday and I waited a while but def worth the wait. When it was my family’s turn they took their time and didn’t rush through the interaction they took care of all my needs and I even added a line for my youngest daughter. Thank You.

Melanie and Co. saved us! After weeks of headaches with CS they had us up and running in record time. Best CS we have ever received. THANK YOU ALL! GURNEE ATT Rocks!!

This team is just amazing! My phone was stolen and in under an hour they had me set back up with a new phone with all my stuff back onto the phone. I couldn’t have asked for a better store to help me in a time of distress for me. Thank You.

Manny did a great job helping me get my account and phones set up!

Thanks for your great customer service Brenda Garcia. Thanks for your patience and answers to all my questions. Glad we have our business account with AT&T as employees like this make it a great experience.

I went to visit the AT&T Gurnee location with a bill issue and I walked out with a new plan as well as an upgrade and a ton of cool accessories for my new iPhone. I would definitely recommend visiting this location. They are all friendly and very patient.

Bob Shoemaker did an excellent job helping me get my Apple Watch hooked back up to cellular data! Would definitely go back and deal with him!

Horrible experience. What’s the point of making an appointment if they can’t hold your time. Told to go wait outside.

Melanie helped me add a line yesterday and she was great. I will definitely be back to visit her and bring my friends and family to visit the Gurnee location. The entire staff is friendly always with smiles on their face.

Danny was awesome! He got my husband and I up and running on new phones in no time. His product knowledge was very helpful for us as we were dreading the hassle of getting new phones but that was not an issue at all!

Brenda was great came in with questions about my phone plan and she answered all of them. Helped me bundle my phone with cable and internet. Definitely will keep coming back because of her.

Great experience! They offer curbside service and took care of all of my needs.

Longest time wait, people just come in and out of the employees room without caring for the people that are outside waiting. Need more customer care attention. Really disappointed.

Busy store and super long waits, but it’s definitely worth it, COME WITH TIME!!! The workers are super patient and do the best with what they got!

I’m only giving a one star rating because that is the lowest rating. As a business owner I know the importance of customer service and how important it is to take care of any customer needs. I experience the lack of customer service from both management and staff.I do not recommend anyone to visit this store.

Great service ! Very friendly, polite, and explain everything to me about the service I have and also about the new phone I’m getting . He also explained all the services they have available. Name of the person who helped me out today is Bob. Thank you so much for your time and patience !

Do not trust them to put a bodyguard screen protector that you have purchased from them on your phone as a courtesy. I now have to get my 3rd protector (2/3 under warranty). Do it yourself and save your valuable time. You are just as capable as their technicians.

I went into the Gurnee location today and was pleasantly surprised that I was able to be taken care of at my vehicle since Im elderly and saw a few other people in the store. I needed help resetting my account passcode and Victoria was able to help me with that and get my account all taken care of. Curbside service made me feel safe to visit this location and I will continue to make the Gurnee store my go to AT&T store.

I have been putting off buying an updated iPhone for months. Part of the reason was the drudgery of the sales process and switching to a new phone.I entered the AT&T Store on Grand Ave, Gurnee and was immediately greeted by a manager. Within seconds Gregory H. approached, introduced himself and inquired as to todays need. I told him I needed to update two phones and what I had in mind.Gregory and I moved to a table and started the process. Within minutes this very professional and friendly young man put me at ease and assured me the process would be painless.We selected the phones and add ons I wanted, like cases and screen savers. Greg waited patiently while my wife brought her phone from home for transfer.Gregory handled everything. I left the store with two brand new totally operational phones.Gregorys knowledge of his product line and ability to match it to my needs was great. He is a great sales rep and more importantly, a gentleman.Thank you Gregory and AT&T Store Gurnee.

I was there yesterday afternoon and was helped by one of the managers Ixel I think was her name. She was great and helped us until close time, set my mom up with her new phone and a super cute case that my mom loves!

Brenda was a joy to work work. She helped my wife and I switch over and set us up with new phones she even helped set us up an appointment for someone to help us switch all of our stuff from our old phone to our new phones.

Surprisingly good experience. Talk to Julian Chavez, he got me a cheaper plan and I was in and out super fast.

The have the most friendly experts! Highly recommend!

Today I experienced the best Customer Service at the Gurnee location from Louis Vega and Daniel Bustos. I was given the wrong information when I called into Customer Service but I’m so grateful they referred me to the store!!! They took care of every request professionally and quickly.Awesome Representatives at this location!

Julian got my number ported and phone reset quickly and efficiently. His customer service skills are wonderful.

My mom and aunt visited this store to upgrade my aunts old phone to an iPhone 7 (older model but still available to purchase), and the sales associate(s) continued to push them to newer android phones despite insisting on the specific iPhone model. The associate kept saying I dont think we carry that iPhone anymore despite it being readily available. Would not recommend this store.

Julian and Vicki were extremely helpful with upgrading my account! Great service!

This store is awesome. Bob Gomez took the time to explain everything to me. He went above and beyond to help me with the simple things on my phone. I enjoyed my visit and I recommended everyone to go to the ATT store in Waukegan for great customer service. You will be treated like royalty.

My son and I went in to get him a knew phone and received amazing service from Greg, we were so impressed that when I decided to get a new phone (the next day we went in and waited for Greg!!

Tried to return a Christmas gift, Game of Thrones phone charger. Gurnee said they could not take the return because we missed return date by two days. Being a loyal AT&T customer you would have thought manager could have accepted the return. We went to AT&T in Vernon Hills and had no issue with return. I believe Gurnee just did not want to restock the item. Don’t think we’ll go to Gurnee store anymore. Poor customer service

Especially Mgr. Vicky....very knowledgeable and professional...made for a great experience!

My fiancé and I are currently long distance while he finishes school in Wisconsin and we met half way in Gurnee to get him a new phone. To say the least I was very unimpressed with our service. We felt very rushed and the gentleman helping us didn’t even help us set up his new iPhone. He said their WiFi is too slow and we could find another place with WiFi. Now we are having trouble setting up his phone.... I’ve always had the person help me set up a new phone before leaving the store. Also after already leaving we noticed he never gave us our receipts. All this happening while a manager stood 3 feet from us. Needless to to say we are not very happy.

Great service, and they offer lots of options. But the issue is, their prices have continued to rise and they have several hidden fees. So, we had to leave AT&T.

🤠🤗🌟🌟🌟🌟🌟Excellent service! I cant complain about anyting concerning the AT&T store. They activated my new phone that I had bought at Amazon for $5. The staff was professional and courteous, the facility was clean, it was an enjoyable experience and surprisingly inexpensive.🌟🌟🌟🌟🌟

Julian was wonderful yesterday with helping my family save money just in time for the holidays.

Serviced quickly and had all my questions answered!

Went in furious about my bill and Melanie took her time to explain better options to me that customer service couldn’t even recommend, and even offered me a streaming service that lowered my bill for my directv, if you are looking for someone who has patience you should all go look for Melanie great girl and very professional that’s great customer service!