Myself and my mom were lied to multiple times not only initially when signing up but of course In the long run with there small details they never shared . Initially we were told that if my mom went with this LG phone that it would qualify for a promotion they were running where we would get a tv ! My mom was all for it but I was still uncertain what I wanted so we waiting and came back next day . When we came back we were told that we are lying and that that is never what we were told by the exact salesman who said otherwise . It took everything in me not to walk out right there and then. We asked for management but of course they did nothing due to the tv being a promotion for another phone but rep was clearly looking for quick sale . After that I asked for assistance through another rep due to not having trust in one I was dealing with originally . Everything seemed fine now fast forward 2 years and it comes to find out that you need to pay off the phone verse paying the phone monthly to pay off the phone . I was told that if I continue to pay my Bill my phone will never be payed off even if I keep paying it for the next 5 years, so the plan only paid off half my phone ( 12 months) so this whole extra year I’ve been paying a phone bill that hasent even been going towards my phone . Did I mention my phone and my moms together is 210??? Lol don’t go to this sprint store straight goofies .