user
AAMCO Transmissions & Total Car Care
400-C, High St, Hackettstown, NJ 07840, United States
Appearance
AAMCO Transmissions & Total Car Care
Comments
Ka
Review №1

We wanted to take some time and make this post about Ben from the AAMCO in Hackettstown NJ and his services. He is the HONEST person, if ever you need any help with your vehicle please go see him. His attention to detail and great communication skills put ease into our situation. We wont hesitate to bring future clients to this establishment. Its a very positive organize, and welcome environment. Our HRV is running better than it has in a while, and we give credit to BEN. We will recommend his business to others in the future, and of course, we will return to him in the future. We recommend BEN to train employees at a cooperate level. He was very knowledgeable about our vehicle and recalls compare to the others. He was able to save us thousands of dollars. Our world would be a much better place if we have kinder people like him, who would take the time to understand clients and their needs. We wanted to take this time out of our busy day to acknowledge the effort he put into his job to keep customers like us hopeful.Again thank you BEN and hope you are having a productive day.RegardsSherry and Kelly

Pr
Review №2

It was a great experience, all the staff are very friendly and the rates are fair. Special shout-out to Aaron for doing an excellent job. Thank you!

Ka
Review №3

Excellent and quick service every single time! I’m a loyal customer, would always choose AAMCO Hackettstown for all my car service and repair needs.

Ja
Review №4

My engine overheated and the three dealerships I called prior to bringing my car to Aamco were unable to provide me with immediate service. This company not only took my car the same day they were able to repair it within twenty four hours and for a very reasonable price.

Sa
Review №5

Staff is extremely helpful, knowledgeable, and friendly. Would definitely bring my car here again!

Mi
Review №6

They where very organized. Explained the issue the different steps in solving the problem and super polite

As
Review №7

The owners/operators are so helpful. Very honest and isnt there to take your money. What was supposed to be a work trip ended up in my vehicle being in the shop twice in 3 weeks and these guys couldnt have made it amy easier. Thank you for being so kind and making a few bad days a little better with your kindness ❤

Ch
Review №8

Was stranded. Made an appointment at 2 am for 8:30 am. Got towed and was met with the best professional guy Mark. I was pleased beyond belief with how fast and professionally they got me in and back on the road. I strongly recommend this shop for all of your automotive repair needs.

Ha
Review №9

Love this place ..what’s the first thing you think about when you’re looking for someone to service your car. ..”Can I trust them?? Well this place can be trusted ..and the service is like none other ..welcoming, fast, and professional and the prices are very reasonable. If I need emergency work Marc is always fits me in! He will even take you to where you need to go while your car is being serviced! I recommend them to ALL my friends ….Unmatched Service.

Ri
Review №10

Mark and Ben are so professional and great to work with. They listened to my concerns and issues with both my vehicles, a Ford Pleasure-Way RV and a 1992 Ford Bronco. They repaired both vehicles in a timely manner and all issues and concerns were taken care of. Thank you guys and your team for a job well done.I highly recommend them for all your car needs. Best Regards: Rich Allain

Sh
Review №11

Fair priced true to there word brought in my gf car for blown trans had it back following week honest shop not much else you can ask for

to
Review №12

Had some trouble with my truck and brought it to Mark and Ben. They were very upfront with the diagnostic process and what it would take to solve the issue. These guys had it done in the time frame they promised and did the work very well. Definitely would recommend Hackettstown AAMCO to anyone. Thanks again guys!

De
Review №13

Great experience with them, I had an emergency and they took me right in. Manager Ben was very pleasant and helpful and had the problem fixed same day. Customer for lifeMike L

Pa
Review №14

I would highly recommend this business! Always pleased with their work. Mark and Ben are always helpful and courteous.

Es
Review №15

This place is great! My Subaru was sitting for a year and I took it to this AAMCO and they got me up and running in no time and for a great price. Their vehicle diagnostics are excellent and they take good care of your car! I’m going here for all my vehicle repairs from now on!! Thank you to Ben you’ve been a great help!!

Mi
Review №16

Great service, very helpful and informative!!

Na
Review №17

My first time but wont be my last! Completely professional and honest business! My check engine light came on and started to over heat last night. Caused complete worry to say the least, I explained my situation, they conducted a thorough check and determined it was no need for alarm! They could have overcharged me running unnecessary test but stated they were not necessary! UPDATE: I had to bring the car back due to the same problem and like before they took their time, examined the issue and found it needed a new head gasket. I found a $20 coupon online but they offered a $50 coupon! Who could beat that! I appreciate honest businesses especially in a pandemic when money is tight! I highly recommend this business! Truly professional and caring workers! Thank you for putting the customer first!

Al
Review №18

Their service is excellent. They would always answer and or return my calls. I highly recommend this shop. Professional and polite.

Jo
Review №19

Mark and Ben are great guys!! Totally honest and full of integrity! Very reputable and I would recommend to anyone needing a rebuilt transmission!

Jo
Review №20

Reason I chose this place is because I brought my vehicle to another mechanic and was lied to, leave at that. So, I looked around and seen so many good reviews about this place so I said can’t get any worse.I instantly felt at ease when I walked through the door because they are professional and you just know you will be taken care of. I’m happy and never felt good about paying for good quality work. Thank you guys and now am a customer for life!Best-Jose

in
Review №21

Mark, Ben and the boys are an outstanding group. Their professionalism and care into every appointment Ive had has been superb. Ive used them for both the work fleet and also my own personal vehicles. On one visit they alerted me to a very serious issue that I wasnt even aware of. They saved all of the parts to show me exactly what was happening while driving and why it needed to be fixed so urgently. I always feel better knowing these guys have given me the safety thumbs up when I drive away.To the crew- Keep doing what your doing guys!

Co
Review №22

Awesome service, thank you!!

Cr
Review №23

Ive been going here for several years now and Mark and his team have done a great job servicing both of my vehicles. They are very honest and up front with their pricing. No surprises and good quality work. If you want the job done right, dont go anywhere else.

Wi
Review №24

Mark and his crew at the Hackettstown AAMCO are simply the best. We have been going to AAMCO for all our automotive needs for 12 years, whether they are commercial or personal. They work on seven of our professional vehicles, and three of our own personal ones. We dont go anywhere else! They quote fair prices, do excellent work, and are kind and patient when you are describing what is wrong with your vehicle. The are reliable, honest, and hardworking; an excellent combo. Not to mention, their customer service is top notch and any representatives of the company conduct themselves with professionalism and with understanding. Dont take your car anywhere else- the buck stops here.

Va
Review №25

Having to get 4 new brakes - pads and rotors - is never fun. The staff at AAMCO in Hackettstown really made the experience not only bearable, but actually really pleasant. Their prices are unbeatable. That being said, I hadnt budgeted for 4 new brakes. But, they worked with me as far as payment. They were so kind, understanding, and honest with me about what I needed. My car is driving like new. I will no longer go anywhere else for my automotive needs, as no one else in the area compares!

Ja
Review №26

Ive been coming here for years. The shop is clean and the staff is always friendly and professional. They fix it right the first time and they have never tried to sell me anything I didnt need. Completely trustworthy and honest. Highly recommended.

Da
Review №27

I’ve been going to AAMCO for about 5 years now. Always get great service and trust Mark, Ben and the team there to do a great job on what ever job you need – from a simple oil change to something big. I would recommend them to anyone.

Ja
Review №28

We were extremely happy with the work they have done for us. The owner Mark goes above and beyond to do what he can to get the job done for you. Great place to go to for quality work. Very professional and honest. Would Highly recommend them.

me
Review №29

Brought my squealing car in. Needed 4 new breaks. Ben and his team fit me into their busy schedule on a holiday weekend and I am extremely grateful for their service! Highly recommend this place to anyone who needs their car serviced.

De
Review №30

Mark Ben and all the automotive specialist are great. Everyone is friendly professional and knowledgeable. They always keep me posted and explain what needs to be done right away or can wait.Im so glad you guys are my car care team.Thank YouDeb Mutz

Jo
Review №31

These folks are the only ones I trust fixing my cars. Been living in the county area for years and they are the only ones who....-Fix things right every time.-Keep us up to date on any information or repair with our cars.-Gave us repair cost breakdowns; WITH alternatives if we needed them.-Very flexible and understanding if you just cant pickup your car-In almost every case Ive had better pricing than other repair shops- ZERO stress when I leave my car here; my wife and I trust these guys 100%

Ed
Review №32

I have a work truck that was in bad shape, the trans and engine needed serious attention and I still had to pay every month but couldnt drive it. I took a chance and stopped in and spoke to them about my problem. At that point we set up an appointment and they gave me a fair estimate. We went forward. I thought i wouldnt see the truck for weeks. I dont think it took a week and they were on the phone with me letting me know it was done. When I picked up the vehicle it ran great all issues were gone. These guys really know there stuff. I was in the auto repair business for many years and know when someone is unqualified. These guys are great and I would highly recommend them for all you need for your vehicles. A big THANK YOU !! to you guys.

Sa
Review №33

My car is over 20 years old, so issues pop up a lot. But every time AAMCO has been quick, forward, and reliable every time. I hear back usually within the same day or the next. They always clearly explain the problem and layout my options. I’d recommend them to anyone!

Ka
Review №34

Great service, the guys are quick, friendly and professional. Came in a few times for oil change and had my break pads replaced last time. Would definitely recommend this shop! I dealt with Ben both times I went there and he was very helpful, even got me a new battery for my key phob while I was waiting for my car. Definitely going back for my next routine service. 👍🏼👍🏼👍🏼

Hu
Review №35

I have been trusting my vehicles to Mark and his team at AAMCO for 20 years. From routine maintenance to an engine rebuild and a new transmission, Mark is always thorough in explaining the work to be done, the pricing of the work, and the timeline to complete the work. Mark and his team are friendly, fast and service oriented!

El
Review №36

I can not say enough good things about Hackettstown AAMCO Total Car Care. We have been going there for years and we truly feel like we are part of an extended family. Mark and his crew are top notch in everything they do. They do excellent work and their prices are fair.Its a pleasure to drop our car off and know the service we need will be handled by a crack team of auto repair professionals who not only take care of the issue they were advised about, but if they notice anything else, they will let us know and give us the information we need to make the right decision.Hackettstown AAMCO Total Car Care is a 5 star business, and we have used them for all our cars and will continue to do so. I am proud and happy to recommend them to everyone.

Do
Review №37

Ive been a customer for 5 years. The guys do a great job. I recently had a warranty issue on a repair and it was taken care of without any discussion or issues. Very honest and trustworthy people.

Fr
Review №38

Ben is AWESOME to work with. Mark you are ok too lol all kidding aside the guys are all great. A pleasure to work with.I started going here for work and now we use them for our personal vehicles. They get you in, get the issues fixed quickly and they are always very friendly! Even found my husband a better price on a repair than what he could find elsewhere. Love this place!

ke
Review №39

Very helpful throughout the process of getting car back on the road after the transmission went. Thank you Ben!

ro
Review №40

I have a Toyota Prius with high miles. 200k+. Car runs great. All of a sudden it was making noise when I turned on the air conditioner. I bought it to the dealer service DEPT and they gave me an estimate for $4500. They stated my car needed a new a/c compressor for $2600 and a whole bunch of other work for a grand total of $4500. I told them I didn’t understand since my a/c still had cold air. I had Toyota fix only a heat shield that was loose and brought my car to Mark and Ben at Aamco for a second opinion. Turns out my compressor was totally fine and also all the other work unnecessary. Total cost $101.00 For an oil change and tire rotation. Turns out that the “compressor noise” was really a loose heat shield. I can’t thank the guys at Aamco enough for being straight shooters.

Br
Review №41

My family and I have trusted our car maintenance to AAMCO in Hackettstown, NJ for over 15 years. We have been impressed with the courtesy of the staff, accurate assessment of maintenance/repair issues, timely appointments and expert repairs. I highly recommend trusting your car maintenance/repairs to AAMCO.

Pe
Review №42

Mark and his team at Hackettstown AAMCO Transmissions are highly recommended. Their professional service is always done in a timely manner. They have kept my company vehicle going now for nearly 300,000 miles and going strong.

Sh
Review №43

I’ve been bringing my vehicle here for 1 year and the service has been spectacular every time. Never a wait when I have an appointment. I can even call for a same day appointment. Only place I will take my car. Runs smooths and I know I can trust them.

Ca
Review №44

This is the best place to take your car for anything . They are personal, efficient and honest.

Li
Review №45

I have been taking my 05 Highlander to Aamco Hackettstown for several years and could not be happier with their service. Everyone is cheerful and helpful, and the service is done in a timely manner at a reasonable price. I trust them with all my cars needs. (And Mark will even fix you a cup of coffee while you wait!)

Di
Review №46

Efficient, honest, reliable. Ive been a customer for about a year. They are personable and conscientious. I am satisfied and confident in the services they have provided.

Ga
Review №47

I am so glad I found a place close to home that I can trust ! They really care about the customer and are very accommodating. Thank you for fixing my jeeps side mirror, and for a very reasonable price

He
Review №48

Fantastic customer service! Trustworthy, quality and reliable service. Always feel comfortable leaving my car with men of aamco.

An
Review №49

They did a great a job with my oil change AND when i got there i noticed slight bumper damage and unhinged. They fixed it so good that when I took it to Honda later that week for a possible bumper replacement, I was told there was no need as they fixed it just as Honda would have.

Su
Review №50

Mark is my go to guy for all my car needs. Mark is a very caring person. I had a situation with my car out of town not close enough for Mark. But I had no idea what to do. Called Mark and he arranged for another AAmco to come and help me. It is great to work with Mark locally, who also has connections to other reliable network of AAmcos all over the United States.

Ju
Review №51

Been a customer for 5 years now. They always provided us with quality service. Front office are very professional and are always ready to help.

an
Review №52

Mark and his staff are top notch...the only folks I trust both of my cars to. He has been taking care of my wife and I for years and years and always gives that little bit extra that makes all the difference!

Br
Review №53

Excellent shop. Ive taken my familys cars there for years for routine service and repair work. Very knowledgeable and skilled staff - all work is done right the first time, delivered as promised and at a fair price. They diagnose problems and dont just throw parts at the car, like at some car dealerships. Very accommodating of customers, have a comfortable waiting area. Overall, a far better service experience than at dealerships where I used to take the cars. I highly recommend this shop.

Al
Review №54

Ive had all my automotive work on all our cars done at AAMCO of Hackettstown since 2006. Mark and the entire staff are knowledgeable and have always been helpful whether explaining a problem with a vehicle and providing the options available or answering general questions about cars. I wouldnt consider taking my vehicles anywhere else.

da
Review №55

I have been a customer for a long time and highly reccommend AAMCO. The service is always excellent and the level of trust can not be beat.

ma
Review №56

These folks are friendly, courteous, helpful, and knowledgeable. I came in with a transmission problem technically out of warranty (okay by time, over by miles). They worked with me and the originating store to reach a fair arrangement. When I left, transmission was working better than I had ever seen it. Had some symptoms a day later (common - residual sludge from prior issue), and I was a couple hours away. They guessed at the correct diagnosis and worked with me by phone to resolve. Turnaround a day slower than initially promised, but given the intershop communications, not out of line. Thank you!!

Ch
Review №57

Aamco of Hackettstown is a reliable car service business. Mark, Ben, and staff are always efficient and honest. They help prioritize car services so customers vehicles run optimally. Weve used them for 10 plus years and will continue to do so. Thanks guys.

Pa
Review №58

Service advisor Ben was very thorough in providing estimates and explaining repair work to be done. Car runs very good after getting necessary work done and cost estimates were on point!

Jo
Review №59

I needed a timeing belt for my car. Just general maintainence for the amount of miles. I researched what it would entail and typical cost. I had TWO mechanics give me prices and turn around time. Both mechanics gave me prices for a timing belt both never mentioned that I should replace the water pump as well. I knew the water pump was generally part of changing the belt. I felt both mechanics were giving me a lesser price to get my business. In turn they would call me once they had the car to tell me I needed a water pump. I knew their prices were low ball.Based on the awesome reviews Aamco has on this site, I called. When I spoke to Ben he was precise about the parts I needed. He was confident that I would have my car back quickly. He was honest about having to look at the car to determine if he could save me some money. (A timing belt kit is not cheap). The car was completed within 24hours as promised. Ben saved me $75 by taking the time to research my engine specs. I can honestly say, I have never had such professional service and have never been so happy with the outcome! I love my car and now I found mechanics that I feel comfortable using and trust!

Ge
Review №60

Have a company vehicle serviced at Ammo in Hackettstown Nj, always very friendly, Courteous and willing to help repair any issue I have had with my vehicles. Great service!

Am
Review №61

Mark and Mike at AAMCO are the best, been their customer over 13 years. They are fair and honest and do great work!

no
Review №62

There are not enough stars to rate Aamco Transmission in Hackettstown. I have had Mark service my car(s) for so many years. He, along with all of his crew are honest, courteous, prompt, knowledgeable and accurate with a diagnosis as to what repairs need to be done.

H.
Review №63

All of the people Ive interacted with at Aamco have been stellar, helping me with any automotive needs & doing excellent work.

Pe
Review №64

Mark was the best. Detailed everything. Very professional, and would recommend them to anyone who needs car care.

Na
Review №65

Mark and AAmco of Hackettstown have taken excellent care of all of our cars with expertise and professionalism for over 10 years. We simply don’t trust anyone else.

Lo
Review №66

I submitted an estimate request and within two hours Mark (Hackettstown) replied with an extremely reasonable offering. His diligence, customer service and speed made getting my car back on the road easy and quick. Im back to making money at work without hassle thanks to Mark. This whole situation couldve been a week long endeavor. Mark took 24 hours from first contact to completion.Five stars, Mark.Thank you

do
Review №67

Excellent Shop- Mark and his staff are great group always helpful have been going here for 10 plus years plus.Highly Recommend!

Mi
Review №68

Mark, the heart of the place, trustworthy with great teamwork always fixing everything you ask for! Tenacious and reliable, Love this place!

Lo
Review №69

The crew at AAMCO were great and got me back on the road quickly! Fast and professional

Ja
Review №70

Mark, I cannot thank you enough for you time and effort in assessing my Ford Explorers transmission yesterday.Simple economics dictate that it is time for a new (used) car. While I wont be using your services for the transmission, please know that you ARE the guy Ill be coming to when my replacement car needs servicing.The kindness and sensitivity with which you treated both Tom and I yesterday left a lasting impression...and I dont forget first impressions! Please accept my sincere thanks, and thank the gentleman who performed the road test for me as well.In short, you guys rock. Janet Price

Ad
Review №71

Had some leaky valve covers causing my wires and spark plugs to be soaked in oil. They fixed it right up and car runs better than ever. Fair price and friendly staff. It should be noted I had a minor issue when they returned the car to me which seems like a negative. However, they were really understanding and made a quick adjustment the next day and problem was mitigated in 15-20 mins with no extra charge. As long as I live around here I will trustingly take my vehicle there.

C
Review №72

DONT GO THERE!Worst place ever. Cannot reach them by telephone during business hours - you get an answering machine. Business is listed on one street but theres no access - you have to go all the way around to the opposite side of the building to find them which the access is on a different street than their advertised address which ads to the confusion. Booked appointment online and when I got there on time (10 minutes early), they had NO RECORD of my appointment so had to go through all the information which I had already input online the day before. I asked how much it would cost - THREE TIMES and never got an answer. Instead, I got a lecture on - Most of the time this will improve your car. But there have been times where us doing this service to your car MAKES IT WORSE. My question is - then why would I do it? Meanwhile after three times asking how much it would cost I was NEVER given an answer and even though I HAD AN APPOINTMENT, I was told - oh, they wont be starting your car for an additional 25 minutes because theyre on a half hour break. (mind you, it was not lunch time.) And also - they take breaks at various times (so no way to book an appointment to account for / avoid their break time.) LOSER. I could not get out of there fast enough! NEVER again - EVER. So glad I got up early and drove TWENTY MILES to go to this place - which is a disorganized LOSER(S). If I could give zero stars, I would.

Bo
Review №73

Ive gone through three vehicles over a number of years with this shop. Needless to say I am one very satisfied customer. Very professional and courteous staff and management.

Br
Review №74

We take our family vehicles to Mark and always receive excellent, timely service at a very fair price.

Gi
Review №75

Tour van broke down and needed to get back on the road asap! They were able to get the van fixed in a hurry and offered some great advice for maintaining a car that always goes long distances. They were so nice and I can honestly say it was the best experience Ive ever had in a mechanic shop!

Ho
Review №76

The guys at Hackettstown AAMCO did a great Job, I walked in without an appointment..They were more then happy to accommodate my needs..The owner, a pleasant gentleman, was kind enough to even give me a ride to a rental car center upon drop off of the carThe honest work was done to satisfaction...Can not ask for better serviceThanks

Jo
Review №77

Mark and his team are a great group of professionals in the auto repairs business. You get what you pay for. Honest pricing and they stand behind their work. My entire family goes to Mark!Great JobJose De Leon

Wi
Review №78

I did not have an appointment but they took my car and evaluated the problem. Turned out to be a transmission seal, and they had to obtain the seal from a different supplier. They fixed the car the next day and took it for a test drive. The car is noticeably better.What impressed me most was their honesty and fair pricing. I would go back to them if I have another transmission problem.

Ma
Review №79

I’m very happy with Ethel work they did to my car and also to my daughter car. Thank you Ben😊

Ro
Review №80

I have been a customer of Aamco in Hackettstown for years. Mark and his staff are true professionals and have always provided excellent service.

B
Review №81

Highly recommend great experience

Ri
Review №82

They took me in on a Saturday with no appt. Had my car back Tuesday. Great experience

Co
Review №83

Mark and his AAMCO staff in Hackettstown performed work on my vehicle over the summer. A few weeks ago some of the parts they used failed and my car broke down. We called Mark explained the problem and he paid for my car to be towed, all new parts, and the labor to fix it. We were beyond impressed that he stood by their work and took care of everything for us. We feel as though this rarely happens nowadays and would recommend them to anyone! Thanks Mark!

Ma
Review №84

Been taking my cars there for years and have always been happy with the service and honesty. Most recent visit 1-20-20

C
Review №85

Mark and the staff at AAMCO are the best mechanics I have encountered. Very competent, accomadating and honest. I have never felt more comfortable trusting a shop to work on my vehicles, knowing that the charges were fair and assured that the work is top notch. Thank You!

Ri
Review №86

I brought my car in for an oil change and to have the coolant checked since I had a warning light come on. I was pleased to find that as part of that service, they top off all fluids and check everything. I was happy to not be presented with a laundry list of things I should do...that always feels like Im being taken.What impressed me the most was their attention to detail...they reset my service reminder, which I could never figure out how to reset no matter how many youtube videos I watched :). They also put a reminder sticker in my car that is printed on a computer so I can actually read it and it doesnt fade with time. Its the little things...My car was ready when they said it would be and I received updates. All this for just an oil change.I will be going there for future service on my car.

Jo
Review №87

Very helpful

An
Review №88

Great service. Always there when I need them

Ma
Review №89

Got me right in to look at my car. Made a Sat. appt. calling on a Friday afternoon, courtous service when doing so to boot. They called me & explained in clear detail my options for fixing the car after they did a thorough check. Best of all they honored a coupon I had from a mailer. Great service with a smile. This was the 2nd time I went to the Hackettstown location & will definitely go back if my car ever needs work again.

Ja
Review №90

We had a great experience at AAMCO in Hackettstown. From the phone conversation to the diagnostic, I had a good vibe from the owner Mark. He seemed very honest and straightforward and really seemed to have the customers best interest at heart, which is so rare these days. I have a mechanical background, but tranny work is past my area of expertise. I was happy that they didnt add a bunch of things that I didnt really need and only told me what needed to be done to fix the problem. They pinpointed the exact problem and we are very pleased with the results. My truck is running great!!

Wi
Review №91

I had a transmission installed and less than 2 years later it failed... so they replaced it...then 6 weeks later it failed again! I was not happy so I asked why the transmissions keep failing... I was told that this is normal sometimes they last sometimes they dont... the way I look at it they must be using cheap parts... when I asked if my warranty was going to be extended from when they installed the 3rd transmission mark did not hesitate to tell me no...GOOD LUCK EVERYONE MAYBE YOUR TRANSMISSION WILL LAST LONGER

BA
Review №92

Best guys around!

Sc
Review №93

No sugar coating, No BS, No trying to sell you a long list of extra things they just happened notice your car needs (solely based on your odometer reading), which is what irks me about going to new car dealers and chain shops for service . Mark and his crew are nothing but honest. Always willing to work with your schedule. They have diagnosed problems for me others have failed at. When they do an assessment you get the honest opinion and risks for you to make an intellegent decision (even if you want to go home and think about it), with their combined many many years of experience. Never any pressure. I dont go to anyone else now. If your car isnt new, there is a cost to keeping it safe and on the road. You need an honest shop like Marks.

Pa
Review №94

Love the guy honest

R
Review №95

Taking our business elsewhere as the business seems to be going in a different direction.

Ro
Review №96

I went to amcco hackettstown last year to have my driveshaft repaired they called me with a fairly reasonable estimate so I oked the work to be done. Picked up my truck and heard even more noise coming from the driveshaft after taking it back to the amcco immediately i was told that they repaired a driveshaft that was not repairable and that I needed a new driveshaft and they would get me one. after waiting several days with no phone call or response from amcco I had to take matters into my own hands. I was able to get a drive shaft within 24 hours just by making a few calls I received a check from amcco for half my money back and called it a day . Fast forward two years later I decided to give them another chance. I had a wheel bearing that needed to be done they did a great job on the wheel bearing even though it cost me 670.00 dollars but that didnt really bother me. when I got my truck back it seemed that somehow my sway bar had been bent and the sway bar bracket had been bent so badly that my drivers side leafspring and U bolts were tweaked and the leafspring bushings that I just had replaced were destroyed. Instead Of Owning up and admitting they ran into some issues, because remember this would be the second time they ran into headaches with my truck. They took no responsibility when I brought it to there attention they insinuated it was some how my doing saying I must have hit a rock . Im not the type of man who gets mad at things like this Im more disappointed because clearly I gave them another chance after the driveshaft thing.what did upset me more than anything is that you had to be blind to have not seen the car seats belted in my back seat. I cant understand how they came to the decision that my childrens lifes werent important enough to explain there was a issue and we need to resolve it before you can drive the truck especially with your kids in it. If you are a collage student or a young person I would think again before going to amcco because if there is a chance this could happen to you and you dont have the resources your hands will be tied aside from filing complaints with the Better Business Bureau and Aamco corporate which is as far as Ive went so far . I dont have time to waist away from my family trying to convince a judge of something that mark the owner of amcco and I already know is true. Its is quite obvious that my truck somehow slid off the lift and was bound up by the leafsprings. There was no care given on how it was taken off. it probably should have been done with a tow truck. as a result of this I have many damages to my truck including blown out leaf spring bushings and shackles, u bolt axle brackets needed to be replaced and U bolts so far. All I am guilty of is giving them a second chance. I trusted you mark remember that.

Ku
Review №97

Mark and his team have been keeping my cars going for years now. Im always pleased with their service.

Br
Review №98

I am from out of town & am having a problem with my rear differential. Thepeople here at Aamco have bent over backward to assist me and have treated me like royalty. I wish they were near where I live. I would use them every chance I get.

Br
Review №99

Great work. Highly recommended.

Ta
Review №100

Courteous, professional, accommodating and friendly!

Information
7 Photos
100 Comments
4.7 Rating
  • Address:400-C, High St, Hackettstown, NJ 07840, United States
  • Site:http://aamcohackettstown.com/
  • Phone:+1 908-645-0379
Categories
  • Transmission shop
  • Auto repair shop
  • Brake shop
  • Oil change service
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8:30AM–2PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
Similar organizations