We had a great experience here. Kyle was patient, knowledgeable, and really worked with us to get me the best phone for me at the best deal.

Tainisha was a tremendous help! This was my first time moving from a family account to my own personal account. She made the transition very seamless and stress-free. I could not imagine working with anyone else. Very grateful.

Kyle was an amazing help with getting a new phone for myself and my boyfriend. Very helpful, super friendly, explained everything in simple, easy to understand terms. I was very happy with my experience and definitely recommend Kyle as a go-to when looking for assistance :)

Very helpful staff, (Jay was super cool)! We were very nervous coming in, seeing as how neither of us had gotten a phone upgrade in a while, but Jay helped make the process as smooth and anxiety-free as possible. Definitely one of our best visits to a Verizon store!

Just wanted to tell everybody about the great customer service I received today at this establishment by a GREAT TECHNICIAN. His name was Chris and took care of my problem right away. His cheerful attitude and technical ability to help me paid off as I am a SATISFIED Verizon customer. A no nonsense but great customer service person. Upper management take notice of this smart young man. I give him 6 stars if I could.

I don’t usually write a review but this call for one, I was having problems with my phone, the touch screen was not working. I went to the Hamden branch and the young man there helped me he was very patient and helpful. he did it in a timely manner. Problem fixed Thanks again Chris

Kyle was outstanding, taking time to get phone service reestablished. I spent 4 hours in the store and he made it a good experience. Thank you for everything!

Tainisha made this experience such a breeze and helped us through all of our options. She helped us find what was perfect for us and we couldn’t appreciate her more for it. Thank you!!

Chris was my salesman he went above and beyond in helping me with upgrading my IPhone.He took the time answering all my questions and he is very knowledgeable. I highly recommend him.

Kyle at the Verizon store on Dixwell in Hamden saved me! My phone was restarted and the Verizon online was refreshing signal when it restarted a Messed up thing came on my screen. KYLE handled it like a pro! Thank you KYLE

I was very pleased with the customer service and the honesty of the man chris in there...Good guy and very helpful

Went in to have a new screen protector add to my new phone. Asked the “Professional” to put it on. When I got home I noticed a huge dirt spot under the screen protector. Went back and gave them the opportunity to fix the issue. His only reply was “you saw me swipe down the phone. Not my problem.” Rest assure I will be contacting corporate. To 53 bucks for a screen protector only to have it improperly installed not good customer service. Do not go to this store.

Love how they greeted me! You can tell safety was in place. Thank you guys!

Great customer service, social distancing taken place, clean store, and not a long wait time to be taken care of.

Chris helped with purchasing and helping transfer all items across phones. The experience was professional and friendly making the transition very easy. Thanks!

Chris has been very personable knowledgable and willing to listen too the customers issues to help make selection tight for them.

I went in with a broken phone, and Chris, at the desk was extremely nice and helpful! Much appreciated!

Good service. I’ll be coming back.

Great store and great customer service!

Chris helped me out figure out what is the best option for me in terms of upgrades. He was very friendly and assertive. Great experience!

Truly great customer service! I came in just to browse and the sales representatives were so knowledgeable and polite.

Sale Associated was very nice, and helpful with me and the purchase of my new phone! 😁👍🏾

Representative was very helpful and extremely patient with my mom. Awesome service

Excellent customer service from Chris

Chris was most helpful and patient. He represents your store very well

This verizon store no longer exists. Please update address

Fabulous Robert and Jatin provided exception service!

Customer service is good. Very helpful with your needs and questions. I personally had an enjoyable experience with this establishment and would be happy to give them my business and recommend that people bring their business to them

The workers there are very friendly and helpful. I went in the other day to replace my phone that had been stolen. The staff was super helpful and got my account secured quickly. I received my new phone within 24 hours, and I was given a discount on my accessories (case and screen protector).

Went there for info on cell phone(new) Anthony was very helpful and pleasant and obviously knew what he was doing. He showed me how to transfer certain apps onto my external SD cardWay to go Anthony ! Thanks Verizen for having people like Anthony working for you. A very SATISFIED CUSTOMER!

Thanks Robert Hemingway for the great service at Verizon even set me and my mom up with 2 new iPhones Xr. He was really helpful with getting some new phones.

Chris. Very knowledgeable, patient and helpful.

Super helpful people! Seem to know what theyre doing and friendly as well. Absolutely will use this store for any of my phone needs.

Jay was extremely helpful and professional!

I have to say how friendly and helpful both Jatin and Mike Setting up my old iPhone for my husband. They made this stressful process of getting my husband into the 21st century almost painless! Thank you both!

I came in because my phone was no longer turning on, and the insurance on it was saying that type of damage wasnt covered, so I thought I would need to buy a new phone. Anthony realized that I should also have been covered by an extended warranty which would cover that kind of damage, and called to establish that my phone get replaced right then, instead of just trying to sell me a new phone. When someone helps you so that you save money rather than help themselves out (it is their job to sell you a phone) that is fantastic customer service. Anthony went above and beyond to make sure that I was taken care of. You can bet that when I do eventually need to get a new phone I will come here again.

No customer service representatives spoke to us for 10 minutes and when they did they were rude.

Good service. Staff is always helpful answering tech questions

Very excellent customer service

Every time Ive been in they only have one or two people on the floor. Ive waited up to an hour before even being able to speak to someone.

I am a college student and I was having a problem with my phone. I went into the Verizon store one night with my mother and was told that my phone could be fixed easily in just an hour or two if I came back the next day. The next day I went back by myself and did not receive good service. Not only did they tell me that my phone could not be fixed and I would have to purchase a new one, but the man who was helping me was very rude, made inappropriate comments and would not stop trying to sell me phone accessories even though I had said no multiple times. I was not pleased with the service at The Verizon Wireless- Wireless Zone in Hamden, CT. Every employee I encountered was unprofessional. I would not go back to this store and I would definitely not recommend it to others.

Everytime I have been here they have been very helpful and explained everything. They got all my information transfered from my old phone and showed me all the features of my new one!

They were great!! Very helpful.

Great service, little trouble getting in account to upgrade. But in all sales man was thorough.

We recently purchased two I Phones S E. We are first time buyers of these type of phones having no knowledge of any smart phones whatsoever.After dealing with Timothy Munsell your store manager we received more knowledge than we expected. Timothy was very courteous and respectful of our ignorance,Therefore bolstering our confidence in use of the Apple I Phones. We will certainly return to the Hamden Verizon Store for our needs.Nick & Vicki Caracciolo

Really helpful and non pushy staff

Nice

Hate to say it but there really isnt anything special about the location. Just that it is convenient to new haven.

Michael was awesome kind and super courteous

HORRIBLE! I tried to exchange a defective phone and this store refused to take it back because they claimed it had damage from a fall. It did NOT!! They admitted that my phone was dead due to a software issue, and still refused to take it back. They called insurance and then Verizon who said that it could be warrantied out at an actual Verizon store. So I drove to the Verizon in North Haven and they said that they couldnt exchange it because it wasnt purchased there. HOWEVER, Verizon determined that there was NO damage to my phone and that Wireless Zone was basically full of it. What they constituted as damage was simple wear and tear. After over 2 hours of speaking to reps in the store and on the phone, Verizon was able to warranty it out FOR FREE and give me a new one, BUT I had to get it via mail. Moral of the story DO NOT buy from Wireless Zone. They are frauds.And at least two of these reviews are fraudulent!! Kelsey Gillespie works at the store so her review is fraudulent. Peter LaChapelle is the manager. They BOTH sold me my phone so I know this for a fact. Stay Away!!

Dont go to this store its not a real Verizon! These people dont know what theyre doing or talking about and messed up my phone upgrade and plan!

Service ok