My experience was great my son took me there and I left with a GMC Terrain love everyone was so nice

My husband and I purchased a vehicle from them in Sept. 2019. The price of the vehicle, was $12,995.00. We put a down payment of $2,000.00. We also gave them 500 a month, from October, until February 2020. Which amounted to $5000. We also had gap insurance, especially after Sean said he doesn’t sale any vehicles with it. My family and I fell into hard times, and I missed a couple of payments. Needless to say, Hawthorne Auto Square had the car repoed. I ended up paying almost $2,000 to get the car out of impound, a short time later. Five days after that, I was involved in a terrible car accident, that was deemed the other parties fault. My husband and I contacted our insurance company immediately. Our insurance company said our car was a total loss, and paid out a $10,162 payment. Of course we had gap insurance, so we weren’t worried at all. All of a sudden, I get a credit alert, in April 2021, I got an alert on my credit report that Hawthorne Auto Square, put a $4780.00 difference on my credit report😳 talk about getting knocked over the head. My husband and I immediately called them. My husband talked to a woman in the finance department, that told him that there was a computer glitch, and that they would take care of it for us. My husband felt a kind of way, and disputed it on his credit report. It was removed. I checked my report, and it was still there. I was furious. I called the finance department, and they asked if I wanted to make payment arrangements. They told me that gap insurance, denied my claim. I was shocked, and confused at the same time. The math just isn’t adding up. I called back the next week, and was emailed the denial letter, and a payment history of my payments that I’ve made. Not only did the denial letter state that there was really nothing to pay out, I cross referenced my bank statements, with the payment breakdown that they sent me. Dates were wrong, along with payment amounts. They stated that I gave them $1,122 on a particular date, but my bank statement said I gave them $1,922. I spoke to a gentleman today, that said if I had any discrepancies, that I can show him. This is the thing, if the cars value was $12,995, and I was told that taxes and fees were $1,200, so that would bring the amount to$14,195. If you subtract the down payment, that would equal $9,195. My insurance company gave you $10,162!!!!!! Why are you trying to rob me of $4,780??!!!!! It doesn’t make any sense!! I feel as if your company, is taking advantage of the black and brown communities!!!! It’s unfair and unethical!! I can’t even get a car now, to provide for my two disabled children!! Shame on you!!! I won’t stop until this is rectified!! I would suggest if anyone buys a car from them, that they make sure everything is legit!!

The car salesmen here are EXTREMELY devious and only care about making their sale rather than getting the customer what they really need.I also can tell the car that I test drove had some issues wrong with it however the salesmen tried to assure me that the vehicle was in upstanding condition. Not once was I showed the engine nor did the salesman even mention the mechanical parts of the car. Just do you like it and how much can you pay for it.Even when it came to the purchasing I informed the salesmen I had 2500-3000 with me I did not want to put 3000 down and be left with no cash.They claimed I had no choice but to put 3000 down. When it was time to get the insurance I did not have enough and could not land the purchase which was no problem for me I was willing to come back with more money. I just found it odd that all of a sudden the salesmen found a way to go down on my down payment from 3000 to 2500 after strongly stating I had to put 3000. I felt like I was being bamboozled.So, From what I experienced this place will have people in some uncomfortable situations so I chose to look elsewhere for a car.

Sean was great, smooth transaction with no complaints. Thanks Sean for your help with my car purchase experience!

They approved me even though I had no credit score or history . Theyre the best. They actually worked with me.. great job.....

If you really want customer service Sales Person.... Adolfo is the Man....

The Sales Personnel Tony and Sam were extremely impressive and very knowledgeable and helpful. They made the entire sales experience so very comfortable that I would have to rate it as the best purchasing experience in car buying I have had. I thank both of them.

Straight up, no hassle. Sean handled everything with alacrity and celerity. I was out before it was time for me to move my current vehicle on the next street due to street sweeping.

This is my 2nd time getting a car from here and both times I received great customer service. The staff members are friendly and very on top of providing 5 star service. I needed a car and they didnt let me leave empty handed. Thank you to all who helped, Im a very satisfied customer.

Sean and Ernesto were great! This was the best experience I’ve ever had buying a car! I highly recommend it!

I went to many places but I found the best prices with you guys

DO NOT I REPEAT DO NOT BUY A CAR FROM HERE. The manager was extremely rude. It was so much office tension I felt like the workers where going to start fighting . The car sales man are like sharks I was racially profiled as someone else just so a different sales man could take my sell . On top of that I went with a with a big down payment and they refused in-house financing because they felt like the car I went to purchase as a commuter car was for my teenage daughter whom doesnt even drive.

Excellent! if this isnt the right Location the Radio is advertising..so We irritated..and its sad how ppl..joking Us during this Crisis...if u looking and can handle A Classy 🚘 Come On...In!

If I could give this place a zero I would drove home in this beauty after 6 hours of bs only to find out after two weeks that they wanted the car back because the bank was gone, m.i.a they did not reimbursed the cost of the repair I put into the vehicle sales manager was rude un professional and I literally had to fight just to get my money back worse experience ever I will never recommend this place to family or friends or even a stranger I meet on the side of the road

Was a good service for me they made sure I was gone get ina car n I got in one💯

I have one of your cars it turned out to be a lemon, I tried to get help with the repair from the dealership which cost $4000 you told me no. I tried to surrender the vehicle and was also told no. You sent the repo man after that. I want to give the vehicle back without repo, or getting an attorney and exercising my lemon law rights. Please lets see if we can come to an agreement you have my email and phone number I sent them on your contact page. And also that nissan sentra transmission is now on recall. Thank you, Joseph G Williams

Was a great experience and the team helped me get into a car that I liked and made sure I left in a vehicle I would recommend anyone to go get a car from them their awesome!!!

On my second car with them . Love you guys!!

Best place in my history they help you really good and they don’t try too push exotic prices I worked with Muhammed he the best I love this place and when my car gets old I will be getting another one from here

They do not report To the credit bureau bad customer service

Lot was clean with nice cars but however second time here left with no hopefull deal or anythingI was told to take my 1000$ back to camacho auto sales bye sam

DO NOT GET A CAR FROM THIS DEALERSHIP I REPEAT DO NOT GET A CAR FROM HAWTHORNE AUTO SQUARE. In the beginning they present themselves to be honest, trustworthy, and a dependable business you can get into a business relationship with. All that will change the moment you put your money down, sign the contract, and drive off the lot.I decided to purchase a car from them because I didnt want another thirty thousand or a forty thousand dollar contract. I wanted something quick to pay off but didnt have enough to buy a car in full.Two weeks after I purchase the car I started having engine problems. I took it back to the dealership, they were very rude and told me that its a used car as is with no warranty. Ive had the car for over a year and have made steady payments and my car has been in the shop over 13 times. There is always something wrong with this car from the transmission, from the motor mounts, from the electronic problems the radio stopped working the AC stopped working the doors wont lock or unlock the trunk doesnt open the seat wont move forward there has just been a plethora of problems since I purchased this car.I know two other people that purchased a car from this place and cars are having similar issues. They will sell you a car that is breaking down and make it appear like its reliable in the beginning they also advertise that they report to the credit bureau they do not they only report the moment your car is reposed or you stop making payments.

Bad service will never come here for a car again all the staff care about is getting your money I got my car from here 2 years ago and I’ve been paying car notes on time when I tried to trade my car in I was told I would have to have a 4,000 down payment in order to be able to do so which didn’t make sense at all being that when I first got the car from here I only put 2,000 down and I was paying 500 for the first 6months I took my car to another dealer and I was offered what it was worth and I was able to do a trade in with no problem anybody thinking about going here I suggest you go to car max instead they care more and they get you way better deals !!! I will never refer anyone to this place again it is literally the absolute worst place to go to buy a car at first they seem nice but they aren’t don’t fall for there scams !!!

I love Hawthorne auto square they treat me good and got me driving this beautiful Kia

BEST EXPERIENCE SHOPPING FOR A CAR THANKS SEAN AND RICHIE

Love Shawn hes the best lookd out for me

Had a great experience with them I would definitely refer a friend...

I had a very good experience. Thank you Shawn and Marcel 🤩

When u need a new car best place to buy a car

Don’t believe anything that you hear on the radio about this place I drove all the way out there hoping to get a car.

Really helpful staff and good priced vehicles. Mike and Luis were the best.

Do not go to this dealership my daughter was trying to get a car she did all the paperwork we just had to pick up the car another day because it was being cleaned 3 days later still no car finally they called and said we can pick it up thank God I brought my fiancee he removed the top cover from the valve cover had bolts loose and was leaking oil we stop everything and demanded our money back they tried to sell her another car but had to give more money we got our money and left

I love working with this company! Danny is so awesome to work with. He always gets the best deals on the nicest cars. IMPECCABLE CUSTOMER SERVICE!!! Very professional environment with an extremely helpful staff. If youre looking for a nice luxury sports car, or even a commercial truck, youve come to the right place!

Best place to go to get a new car with ppl with credit problems

I’ve had my car for 2 1/2 years now and the process was simple. A lot of running around on my part but everybody was very nice and helpful... fast forward to now and when calling, the customer service isn’t that great. Specially, there’s this one guy on the weekend, in which I know you all aren’t accessible, but he is just plain out rude. He cuts you off when you speak and is just blatantly not caring of anything. Anyway.... I love the fact that they now have online payment options. In the past it was hard coming up there monthly working a job that opens earlier and closes later than they do. But now, it’s a breeze... looking to upgrade once I’m done paying this one off next year. If you need a car, contact Hawthorne Auto Square.. they give you 5 months to pay your down payment!!

Gave me a great deal on my 2018 Nissan Rogue, two thumbs up.

Worst service! In less than a month my brakes are out the car doesn’t want to turn on. I call them and they make you go back and forward! They still don’t answer ur calls and hang up . Not only they make you wait a week then come up with nothing and tell you that the warranty doesn’t cover it ! Then they expect you to speak to them properly! Worst don’t buy a car !

I purchased a vehicle 2 years ago, $2,400 down plus first 5 months toward down payment of $500 a month. Ticket price $12,999. I pay 385 towards car note. Never late. I called to see how much to pay off at this point. I mind you two years in. They told me $10,000. Like what!! How they charge. Was I paying interest first. Horrible Ill never buy from them again. Scammer alert.

This was one of the best car buying experiences I can ask for. Marcel was super helpful and attentive and then Sam the Finance Manager was a true delight ! Amazing service from everyone ! The insurance Gal; she hooks you up ! Overall recommend. Just make sure you have your downpayment and everything is easy

Place is a rip off. Dont suggest anyone to go there!

This is my go to place when I am shopping for a great used car. The sales people are very helpful and I always feel I get a great deal. They are willing to work with your down payment and not so perfect credit. Great inventory online and easy in and out shopping.

Sean is the man with the plan!He makes buying a car as easy as easy can get

The staff was kind and professional!

I paid off a VW Passat 2 months ago, Manager told and promised me that the payments will be reported to TransUnion after a month, I just called and they said they never promised that and they never report any payments to transUnion or any credit company,I paid 20,000 dollars for my car and was waiting for my credit to be improved, but it seems they lie customers to make the deal.I strongly not recommend this dealership, they told me I can get a lawyerThis is not right.

They are one of the worse dealerships I have yet to do business with. They are fast talking skeeming individuals who are willing to see you a lemon at any cost. I don’t know how there still in business. I deeply regret doing business with them. I only had the car for 1 month and it needs a transmission

Luis my finance agent was very polite, fast, knowledgeable and great at getting me a deal I could consider. Although I don’t remember the guys name that took me around to look at car but he was very helpful in which car would be easy to finance with my credit score and down payment amount. All around great service from everyone in the office.

This place is awesome! I wasnt too keen on used cars but they really helped ease our concerns. Everything was seamless and stress free. No need to haggle, no dishonesty, no headache.

For my first time buying a car on my credit I had an Amazing experience. Their Service is excellent, but my review is mostly for the Employee whom helped me. It was easy and a fast process to get car shipped from another location for me to see and test drive before I made up my mind. They were very professional and I thought I got a great amount of money from them. I would highly recommend Hawthorne Auto Square.

Ask for Tony and yell Nicki with the limp sent you, have 2500.00 you drive.

I would never recommend them. I bought a car not even a month later Im having issues with the car I took it to a approved mechanic and tried to use the warranty only to find out the warranty didnt cover the issue with the car such a rip off havent even had the car 90 days and already having major car trouble. If you are considering them run and run fast they sale Lemons. Buying a car from them jas been nothing but trouble for me .

Worst dealership ever!!!!Do not let them scam you because all they want is your cash I got a car from here and the transmission went out 6 days later and when I took the car back they blamed me and didn’t want to fix the problem or give me my money back.Also the ladies that work in the insurance department are huge scammers they stole $80 of my money and tried to say I was lying about it.All I have to say is this is the worst experience ever Please don’t go here if you need a reliable car and work hard for your money because they don’t deserve your hard earned cash they are huge scammers!!

Don’t trust Shawn or any other of their workers . I bought a car from them and only my 2nd month with the vehicle it stopped working I bought the car back. Shawn said after 30 days they couldn’t do any repairs but since I just purchase the car any repairs I paid for would be credited to my car note just bring receipt. I spent 400$ on repairs just to get the car back running then when I bought my receipt Shawn did not keep his word. Now they are charging me the money they said would be credited and I’m still paying for more repairs on the car. They lie to there customers and don’t make sure the car are properly running don’t come here take ur money else where ❌❌❌❌🚫

I really am grateful that my friend told me about this dealership! Everyone was so helpful, but I specifically remember Mohamed running the show and just doing all he can to make sure all my needs were met. I highly recommend this place!

Very rude

At first everyone is very helpful, but once you sign and the deal is done the helpfulness is gone. I have only had my car for my car for 10 days and I had to act ugly for them to put new tires on because the ones that were there were bald now my breaks are grinding I called Sean and he was very rude. He was rude when it came to the tires now here we go with the rude attitude because of the breaks. Be aware of sheeps in wolves clothing.

Great place to buy a car, they really work with you.

Great service, culture and atmosphere!Knowledgeable about their cars and offer good deals. Wide selection of cars. Everyone that we encountered in the shop was very knowledgeable and friendly. Will recommending also to anyone who is looking for a good used car.

Bought 2 cars from here never had any car problems. Great team and friendly staff. Ty is the best! - Taylor Simmons

I was debating on buying a used car from a private dealer but was scared . So I was referred and also been hearing about this dealership from good friends d. I ALMOST DID NOT COME HERE DUE TO THE REVIEWS I HAD READ. SO I DECIDED TO GO IN ON A WEDNESDAY AFTER NOON . WITH NOT SO GOOD CREDIT AND A COUPLE MORE THINGS I THOUGHT WOULD MATTERHOWEVER MY SALES GUY ((SEAN )) WAS ABLE TO GET ME THE CAR I WANTED, AND ACTUALLY BROKE DOWN EVERY PRICING AND INTEREST RATE AND SO ON SO ON . I PROMISE YOU IF YOU HAVE KNOWLEDGE AND KNOW WHAT YOU WANT YOU WILL NOT BE PLAYED AND MAINLY ASK QUESTIONS PPL !!!BTW MY CAR IS AWESOME . WITH A CLEAN CAR FAX RECORD AND YES I KNOW THIS ALL SOUNDS TOO GOOD TO BE TRUE . SO HERES THE JIG IF YOU WANT A CAR AND YOU DONT HAVE ENOUGH DOWN PAYMENT AND EXTREMELY IN DEBT YOUR PAYMENTS WILL NOT GET REPORTED TO THE CREDIT BUREAUS. IF YOU CHOOSE IN HOUSE FINANCING . SO ITS REALLY UP TOO YOU AT THE END OF THE DAY . EVEN IF YOU NEED TO GET A SECURE CREDIT CARD JUST TO PAY YOUR CAR NOTE AND BUILD CREDIT UP THAT WAY . CAUSE NO ONE WILL WORK WITH YOU LIKE THESE GUYS JUST HANDLE YOUR BUSINESS, AND COME READY :)Ask for Sean !!!!!

I was here looking for a car. I walked to see all the cars I stayed for 30min, and I waived to one of the two useless employees in the parking lot, both of them saw me and no one approached me to see if I needed help. Poor customer service, I was walking into the office but, I better decided to leave.

Decent experience, good options in financing forsure. Not a whole lot of cars due to virus going on, but still a few..

It was easier to deal with them than it is other larger dealerships. It was a fantastic experience. They can get you approved, its that simple. If they can get me approved, they can get anybody approved. As for their cars; they have very nice cars, very suitable for my family, and for kids, its great.

If you’re looking for a good quality used car and receive a good service, will definitely recommend this company and I can say that they’re absolutely amazing. From start to finish the transaction with them was easy as pie. They prove that transaction with them can be done fast! I even got an incredible finance rate through them which sped up the process even more. I found my perfect used car at the perfect price.

Very professional workers and great customer service. Regardless if you have good credit or not check this place out. They have really good deals. As a husband and a father safety and reliability is whats important to me; thanks to Sean and Leo at Hawthorne Im confident in my vehicle investment.

DO NOT. I REPEAT DO NOT GET A CAR FROM THIS SHADY DEALERSHIP. Twice now they have willfully not cashed checks that I have mailed to them to ensure my account with them was current. They have repoed my car both times. They rely solely on the mailing of payments. So after the first time I began to get delivery receipts when I mailed my payment. They have received every check mailed and decided to not cash or update my account resulting in delinquency. They have also tried to tell me I was behind for a month that I have the bank statement showing they cashed the check. I WILL BE SEEING YOU ALL IN COURT.

Such a great experience purchased a used car at Hawthorne. Ive had my bad times with dealers so it was hard to find a trustworthy place. Gladly I finally found an honest company to buy a good quality used car. Their cars are very nice and in good-quality! Would definitely recommend to those planning purchase a used car!

Its was ok they have really nice cars. But i didnt like the programs they offer. You pay $500 for 5 months and then after that you pay your regular payment $300-$450 a month for 18 months. If your looking to pay a car note $350 and up then you going to the place. They dont have notes under $200 or even$250 this is not the place for you.

Absolute worst

Love this place very friendly and willing to go the extra mile for customers like me...

Recently, I purchased a new 2018 Chevrolet Trax. The staff was easy to work with, didnt try to pressure me and sold me exactly what I wanted. They also got me a better rate than I expected. In all, I was there for over an hour and have never had a better purchasing experience. Thank you for making my purchase easy and stress-free.

Great buying experience! Everyone that we encountered in the shop was very knowledgeable and friendly. Jerel is awesome, very transparent when discussing the vehicle we were interested in and a pleasure to work with. I am beyond thrilled with my new (used) car!

Pleasant experience working with Hawthorne Auto Square. The cars they sell are perfectly detailed and tells you everything they know about the car. No pressure on sales and test drives are expected. Thanks.

TERRIBLE!! Below average customer service! All of the associates are extremely rude, they treat you like garbage until they find out you have a good credit score then everything changes. Tried to support local business, never again. And everyone wants info about the 5 month down payment- it’s only for people with a credit score over 600 and I’m being generous. Besides that you need minimally 2k to put down on any vehicle. Just go somewhere else it’s not worth the headache

Great cars on display. Prices were reasonable for the brand and quality of the car. Staffs were very nice, accommodating and attend to the needs of their customers. They also had a financing, which supports those buyers that needs some help in buying the cars that they wanted. All in all, it was a great experience I had in here at Hawthorne.

Currently driving my second vehicle purchased from Hawthorne Auto Square and couldnt be happier. Everything from the impeccable service to the beautiful facility made both of my shopping experiences here over the top. Look forward to purchasing my third as soon as that time comes.

I called to get information about getting a car from this dealership I was transferred all over the place and at the end after explaining my situation I spoke with the Manager/ Supervisor Manny he was rude and hanged up the phone on me. How do they expect to get business when Manny as a manger doesnt have good customer service that speaks volume.

Online inventory was outdated since February and no cars under $14000. Waste of an Uber and hoping to walk out with a car.

These guys do nothing but rip people off left and right. There are much more honest and professional car dealerships around that wont burn you for your deposit or stick u with a crazy payment plan that is set up for failure.

Just wanted to give a HUGE thank you again to these two gentleman that helped me pick & fianance my car when everywhere else seem to deny me. Ty really made it happen, as well as Mickey they had the greatest most helpful customer service Ive EVER experienced at a dealership. Thank you again you guys, I enjoyed doing business with you all. I definitely recommend this place! 🙂

Do not buy a car from this place yeah they will give u a car. But as fare as a warranty for your car to be fix they gave my daughter a warranty for a month my daughter is having all type of problems with her car y’all please don’t go to this place save ur money.

Thank you Sean for always providing excellent customer service. I have been a client since 2014 and have never had a problem getting approved. I have returned a second time after paying off my first vehicle and I must say the process was fast and I was offered a great deal. Hawthorne Auto Square treats their loyal customers with much care. Keep up the great work.

If it was possible to rate a zero I would. This place is terrible. Unprofessional people with no knowledge, and rude as well. Terrible selection of cars with terrible prices and attitudes. DO NOT GO HERE UNLESS YOU HAVE THE VASELINE READY!

Awesome

If you got the money...then youll get a car... rest assured you will pay!! They have a good selection of cars for sure!! they dont report to the credit bureaus once you pay off a car and you have to pay them in order for them to report it... FYI

I really enjoyed my car shopping experience @ Hawthorne. No pushy sales. Salesman and owner were very helpful on finding the car I wanted. They were very knowledgeable about their product, Also, allow me to test drive. My experience was them was very pleasant than at a regular dealership.

Stress free and simple car buying. Price was also very fair. Once the sale was finalized, staff continues with great customer service and worked hard to assist me with some questions that I forgot to ask. Big thanks for everything. Love my new car.

I must say that dealing with them was great. Not only their used cars are excellent but the cost was just right and suited our budget. I liked them so much, we will return to get another used car when needed.

GOOD CUSTOMER SERVICE BUILDING VERY CLEAN

I came in with no credit & still walked away with a SUV 2016 outlander.

From the moment we arrived to the moment we drove off Brandon & Mario were great. Very friendly, professional, and helped us to get the best deal possible. I definitely would recommend and would go back. Brandon definitely went over and beyond for my family and we are so grateful.

Found them online and got pre approved but they had 0/3 cars I selected. Update your website.

They helped me to get the best deal and tried to accomplish my needs. The day I picked up the car, everything was smooth and quick. Everything was done without hassle. Also, followed-up after purchase to know if I had any problem. Couldn’t be happier with used I purchased from them, it was a used car, but it looks like brand new, inside and out.

They cool

Memorable car buying experience! Very upfront and easy to work with the dealer. They care so much about my satisfaction, not just looking to make a sale. Excellent service!

Worst experience ever and its fauls advertising before going in i called and asked questions told them i had bad credit and a repo they said cool asked how much i had down cool i told them they told me to come in witch i did and left with nothing didnt even run my credit due to having a nice amount down and need to definitely get rid of mr clean head he dont know jack about cars he just in that booth to get more money then u guys have

Was there with someone else.

He is honest and nice. I am very happy with his services and i recommend his services to anyone who wants to have a grade service with reasonable price.👍👍👍👍👍

Nice guys..... No vehicles in the weight class I am looking for. But nice people.

The guy who helped us find a car deserves 5 stars but the guy who did the paperwork was terrible!! Everytime I called he hung up on me and told me if I have a problem come say it to his face. So unprofessional!!

First of all they said they give you 5 months to build your down payment. Then I called they told me 2,000 and then the finance manager tells me 3,000 wow ! Can you say false advertisement.