Took my phones in last year for my trade in and their manager stole them never processed them so I never got my credit from AT&T been fighting with them since this happened the new manager at the time admitted to it to the loyalty specialist that was on the phone so they fired her and then straight lies and said that never happened. This place is a joke.

Naz provides great customer service. She tries everything possible to make sure that you are able to get what you need. This store is great!

Unfortunately I lost my phone the other day and drove to the AT&T store not in the greatest mood the gentleman that helped me there was named Guillermo he was by himself because two of his coworkers called out sick not panicking his service was amazing Quick got me going very fast and on my way this is the kind of employee I wish I had working for my company he’s an incredible person and AT&T is lucky to have him. I was stressed out when I got there and left very pleased thank you again for everything you did thank you Guillermo

When I arrived at AT&T both employees were helping two different customers. I waited an hour and 15 minutes before anyone even acknowledged me. Also I tried to set up auto pay online. Every time I pay online I get a red message saying contact your bank. Im not able to set up auto pay but I paid with the exact same card in person at AT&T the card worked fine. Its so frustrating that I have to go into AT&T every month. Ive contacted my bank and they said they neither denied the charge or even saw me attempt to make an AT&T payment online. So I know the problem is on AT&Ts end and not my bank. Ive go through this the last three times Ive tried to pay my bill online.

Very happy With the customer service i got yesterday Jordan was very kind and helpful definitely the only place I go when I need help with my phone, thank you

I had little to no wait time! Sam was very helpful in explaining everything to me! She helped me transfer everything from my old phone and helped me find all the accessories that I needed. She was very good at explaining the different options I had in terms of deals currently available and the plan options AT&T has to offer. Overall it was an effortless process thanks to Sam!

Such an easy and stress free experience thanks to the AMAZING customer service from Nazeerah! She was extremely helpful and knowledgeable, answered all my questions with patience and kindness! Always had a smile on her face! Definitely will return again because of her! Wish I could give more than 5 stars! A great representation for the company!

I expect a store to be clean and organized but sales and store personnel can be abrupt or ignore you. Not at this store. A pleasant sales rep named Naz welcomed me and asked me if she could help. She was patient and reminded me that I would be well informed before I left the. Her fellow sales rep Danny helped me finish my transaction and demonstrated how to use my new device. Anytime I don’t spend a lot of money and the store personnel are friendly and helpful, I’m a happy guy!

Naz was so helpful and greeted me right away. She made what could have been a stressful experience easy. She was patient and knowledgeable. I appreciated her kindness and honesty. She is great at what she does.

My experience was so stress free ! I went in with a lot of questions and Nazeerah did such a great job answering all of them! She was extremely knowledgeable and sweet! Made my experience here great! Thanks again !

This AT&T store handled my needs, Jesus was excellent. It was fast and friendly service

Wait time was ridiculous, wasn’t helped at all by any of the employees, even after the initial welcome and approach; available employees did nothing to answer my concerns after 35 minutes, bad experience

Nazeerah is extraordinary!!! She was extremely helpful and very patient. She was able to address all questions we had and is a very down to earth person. I would definitely recommend you to seek her always for every visit at this store.

Love, love this location. Have been going for years. Recently moved to Redlands and their store is horrible. Going to the Highland Store is well worth it. I was helped out by NAZEERAH!!! Great Customer service and wonderful free talk. Check them out Check her out!!!

Nazeerah was so helpful and welcoming. She informed me of all the best promotions and helped me pick what was best for me. Will definitely use her for anything else I need :)

Came last month and was helped by Nazeerah A. As a business owner, I know Nazzy will always be employed and have a bright future. Loving cable. Would recommend her.

Nazeerah was friendly and knew what she was talking about when helping me pick what phone was best for me. I would highly recommend her.

Sales rep SAM was more worried about sale and not customer service.Our new phone purchase was needed but left us empty handed and scrambling on how to transfer information from one phone to the other.Still have not been able to transfer information from old phone to the new one.Huge waste of time and purchase.

Not crowded, described some pretty good special deals, and gave honest assessments of devices.

Naz was at the door and welcomed me right away. I was able to leave with a new phone, apple watch, and cable service and still have my bill lower than it was when I walked in. She was very informative and knew what she was talking about.

Tristan was extremely helpful and polite. He helped us resolve a billing issue that was created by another vendor. I will definitely go to the AT&T Store in the future rather than their competitors. Great service seems to be a rare commodity... Tristan at AT&T demonstrated both patience and persistence today. Our appreciation, Tristan!

I absolutely love this location ! I always only come to this location. The staff is friendly and very helpful. My favorite employee I always ask for him is Tristan ! Absolutely love him. Easy to talk to and very easy going. He always helps me get more bang for my buck. He helps me choose the best phones and plans to fit my budget. Always exhausts all my options to show me all the different plans. I really appreciate his patience and customer service. You don’t really see people go the extra mile anymore but he never lets me down. If you’re looking for phone needs or have question, ask for him. You won’t be sorry.

Sales rep was horrible. Bad bad attitude. Did not even want to help activate a new phone. Horrible customer service.

Was in need of a new phone. Sales rep Sam was so worried about her sale she didnt make sure i was happy as customer or got what i needed. She was more worried about selling what she wanted to sell. Left me with no contacts or any transfered info from old phone.

It was a great experience and they where really helpful and kind.

Saw Naz a couple months ago and cannot forget her. Since then I have been able to contact Nas personally with any question or concern I have on her cell phone and she answers me right away. I sent my son and husband in there so that she could take care of them also and she did. Thanks Naz youll hear from me soon sweety

Excellent service waited 10 helped with what was needed

Very helpful sent me to AT&T main number.

Nazeerah greeted me at the door as soon as I stepped through and gave me great customer service. All questions answered.

Helped me get my new phone Fast an answered all my questions employees were polite.

As a consumer, personal assistance was as expected: attentive, professional, courteous. But if I was the owner, Id be concerned about what some of the employees may be doing behind the scenes. I think Under Cover Boss would find interesting things happening here. That being the case, how can the customer truly know they are receiving good, honest, quality service???? Not my location of choice for AT&T

Great customer service. Naz was the best.

Let me just say that when my puppy was killed by this cruel, idiotic kid unknowing of who I was I was furious to no end. This store and AT&T as a brand helped me execute my revenge efficiently and effectively. I never had a single dropped call or a slow in my data connection. Also when going to buy a new phone after having my life turned upside down. They worked with me and were able to recover all my irreplaceable pictures of my recently deceased wife and dog. Thank you highland store for being awesome and thank you AT&T for being the best wireless company and helping me carry out my justice.

Customer service was amazing at this location. Kyle and Greg helped me transfer all my data when I filed a insurance claim. They made it easy and fast. I highly recommend them.

Had a great experience, service was quick and easy. Store manager Ozzie was very helpful and sincere didnt try to push unwanted items. Danielle was very nice and helpful

Rep was very informative and helpful especially patient

Working with Danielle at Highland AT&T was a very pleasant experience. She showed me how to easily free up space from my iPhoto gallery by uploading my images to Google photos. Now I can continue to take pictures and shoot video with my phone. Happy AT&T customer!!!

Great service ozzie and naz were amazing

The person helping me answers I dont know three times without offering to find out the answers about my phone. Sold me more then I needed instead of bring honest and saying we dont have what you need in stock try another store or you can pay more here for what you dont need

The store manager Ozzie is fantastic, great attitude and very helpful with our bill

The store is well stocked with accessories. Not just for Samsung or iPhone like most stores and the staff if very friendly, efficient and knowledgeable. They work very efficient and dont keep you here waiting for hours on end. Highly recommend coming to this location

Kyle was awesome. He took care of us. Great customer service and very helpful. Would recommend this AT&T location over any other

Great customer service!. Thank you to Tristan who was extremely pleasant, helpful and made sure I was happy with my products/service before I left the store. I drove from San Bernardino to come to the Highland at&t store and I’m glad I did.

I had good service from friendy helpful associates. New service.

Ronald at the AT&T store in Highand spent over an hour trying to solve my billing problems. He was so patient and helpful. I really appreciate all of his help. Everyone that I’ve dealt with at that store for the last several phones I purchaad have been excellent.

Ozzie is amazing. He walked me through everything and I walked out with two new note 9s!! Att is the best!

Today I walked in for screen protector have always heard horror stories about authorized dealers, but that was not the case was greeted and helped right away walked in and out of the store quickly and was treated with respect not once was anything pushed on me (I let them know I was in a rush because of my children) better treatment than CORPORATE locations

They work hard understood my problem & my grievances very patience.thank you

The staff are very helpful and absolutely RELIABLE ask for Danielle who went above and beyond staying a whole hour after closing to assist us in every way she could think. PLEASE GO HERE the other stores had staff that were disrespectful and unhelpful.

Anthony really took his time n assisting me n a purchase of an IPhone...very knowledgeable, xcellant customer service! Thank U Anthony

Great service!

Had a great time! Tristen is very knowledgeable Great personality Great helper!

The representatives Ozzy and Ronald were very friendly and helpful getting our new phone up and running. I will definitely come back to this store for future phones and services.

Great customer service over here!! Went to Ronald for help did a great job in resolving all my problems. Left out a happier customer than I came in.😎😎😎

Awesome service everyone there is nice and always sow helpful thanks guys keep up the awesome customer service 👍🏽

I have been with ATT since 1999 have no complaints but just the bill just keeps getting higher instead of been lower thanks

Wonderful store experience! Very professional and courteous employess and the store was super clean! I’d reccomend this store to anyone!

Went to 2 different at&t store and was very happy woth this location. The store manager was extremely helpful and friendly.

Great service, fast attentive and explained the device. I will recommend this location to everyone ozzie was great

I called this store an the representative sound it like she was asleep I asked for something aN she straight said oh no I’m sorry I hung up on her bad cuustomer service I DONT RECOMMEND THIS STORE

Got to the location by 6pm on a Saturday looking to buy a new Apple Watch. Watched an employee see another customer out the door then locked the door behind her. I walked up to the door to confirm that their hours were “9:00am to 9:00pm” but the two gentlemen in the store avoided eye contact with me so I guess they like to close up whenever they want.

We had a warranty exchange and Tristan was very helpful, friendly, and patient.

Ozzie was more than amazing, if you hate others stores around this area highland should be your number 1

Great phones

Just called to ask about the iPhone 7 and they were extremely rude. The girl who answered cold transferred me to another guy and when I asked him if they were a corporate AT&T store he flat out lied to me and said yes when in fact they are a 3rd party provider. Avoid at all cost and go to the much friendlier store in Redlands!

They took 30 min just for a simple payment that takes less then 3 min

Completely wasted 2 hours of my day!!!Went in there because my phone went blankThey couldnt help told me to call for warrantyCalled warranty and was told how to force reset my phone.Why would nobody at the store know how to force reset a brand new Samsung? Pretty sure you sell them!!!!

Some of the best service I have ever experienced. Daniel sat with us for a long time because my brother and I came into the store with a complicated problem, and she went above and beyond. Tristan was also very helpful. The AT&T stores in Yucaipa and Redlands gave us the runaround saying to go to the other/next store because they couldnt do what we were asking. But we saw with our own eyes that any AT&T employee had the capability of accomplishing the task, they just didnt want to help because it was too tedious. I felt VERY helped. I was 110% satisfied. I was not disappointed at all. Go to this store if you need phone service.

Giving these guys no props. Very Samsung favored and really dont want to help you for nothing if they can avoid it or if you have an Apple device. Never again will I dealWith this store. I will talk to the CSR over the phone and get a much better experience. Only one gal was ever cooperative and helpful in all three years Ive been with the store.

These guys are awesome. So helpful

Ozzie the manager helped is switch to a new iPhone and got us a good deal

Ozzie is a great help! He took his time to assist and explain all the different plans and accessories with my family.

Wonderful staff! Would recommend to anyone

Horrible horrible horrible customer experience. the ladies that work there are so rude so unhelpful. I call to ask for there names to make an complaint tells me I cannot talk to the manager cause she was busy and I said can I be put on hold they said no. I ask for the name she said we are unable to because of policy. Does not make sense when they wear name tags!!! They could not help with the phone problems sent us to another store was to worried about being on her phone then talking to customers!!! Will be complaining to corporate when ever I find out there names!!!

Exceptional service. Very pleasant.

Last week, I desperately needed to know how to file an ins. claim on my moms ruined iphone. But here in Texas (DFW- central time zone), all the stores had closed for the night, and my own phone was on 4% battery, so I couldnt risk wasting time on the AT&T main cust. serv. line going thru prompts, or being on hold. So I had the idea to call a store in a different time zone with my questions. I tried stores in Riverside & Santa Monica- and had trouble explaining my predicament, got no help at either one of those locales. Then, on 2% battery, I found Brittany at this Highland store, & got the nicest, most helpful customer serv. Ive had in a very long time. She told me exactly what to do, and said if I had any more complications, shed make herself available if I needed to call back. It probably didnt seem like a big deal to her, but it was to me, because my mom is disabled now, and there was a sense of urgency to get her a working phone again. I so appreciated her friendly voice at the other end of the line that night.I highly recommend this store for their great cust. serv., which is the main reason weve stayed with AT&T all these years anyway. Thanks again from Texas, Brittany!

I could go on and on about how horrible of a place this is. Instead, I will just say that I am filing a Better Business Bureau report. Call AT&T instead of going to this place.

I have been in this store and others probably 10 times since signing a service contract a year ago. I have been trying to lower my bill ever since then.The more free data they give me the more my bill goes up. Apparently no matter what you do at the store level other then buy more overpriced hardware nothing gets done service wise. They tell you changes will take affect on your next bill but they lie to you. Buy your own phone unlocked and stay away from these so called service centers. All they care about is ripping you off for commisions. Cant wait until my contract expires!

Best customer service Ive ever received at an authorized retailer.

Tristan was magnificentHe was able to connect my Bluetooth

Customer service sucks go to verizon I have had way better service

Friendly people and fast service

Danielle helped us update our phone. She was great!

Super helpful and made transitioning to a new phone easy!

Went to this AT&T to get a new phone and to replace a cracked screen guard for my iphone 6 . Bought the screen guard when I bought the iphone and was told it came with a lifetime warranty and physical replacement in the store while you waited. Had it done 3 months ago no problem. Great service. This time was told due to employee misuse I would have to go to gadget guard, register, then order my free replacement part and bring it to the store to have it mounted. After all that hassle found out the free screen replacement costs a minimum of $4.99..up to $24.99 if you want it in 2-3 days.So the free replacement is not free and the AT&T store sales people get a big laugh out of ripping you off with empty promises. They are quick to sell you things but blow you off when its comes to backing up there promises on items they have already sold you..Being a valued customer is meaningless at this location....

Customer service was lacking

Great customer service very detailed and helpful

Att I have had them for years and have had great results

Just by reading the reviews, I have decided to take my business elsewhere. This kind of customer service I wont tolerate. I am surprised that AT&T dont do something about it.

Some very good staff, quite helpful! Lone staffer very uncool.

Ozzie was excellent, and his shoes were awesome!

Great friendly service....got my questions answered plus more....thanks Ozzie

Do not go here enter at your own risk... go to a actual AT&T store. This is a 3rd party AT&T store. Go to the warehouse store in redlands off redlands Blvd or any actual corpate store...If I could give them no star I would. there not a real at&t store there a 3rd party store. AT&T corpate has no control over this store Bullying you like this did us.There whole store (all the employees and store manager) and district manager fused to exchange my phone out for another one because I was unhappy with it, within my 14 days to return. And they only would do it if we returned and repurchased the 2 free tablets they gave us. They wanted me to pay a 400$ to do the return... I called the at&t customer service number and they could not do a thing to help us.Because this 3rd party at&t store it has nothing to do with corpate AT&T they just are aloud to sell there product.They kept bullying us for so long they tried to lock Me into a phone I was unhappy with because they dont like doing returns. For 5 days they gave us a different excuses how someone thats a higher up out of state would have to review the transactions and maybe they would approve the return/exchange. And they didnt even know when they would hear back because this person could be on vacation or they dont work weekends or this day or that day and they have no way to solve the problem right then and there...I work in retail and I guarantee there no customer issue I cannot solve with 1 single phone call or by my self on the spot...A few of there employees even told me they dont tell people that can even return phones for something else because they hate to do there job.they told us to come back and have them install are 40$ screen protectors and they screwed them all up, there was so much dirt and dust under it. And they got mad at us when we pointed it out and had them yet to fix it. I would not give them a dime. Very unhelpful and very judgemental towards any product thats isnt there home security systems and there own presonal phone of choice.We almost canceled with AT&T and went to Verizon because of this store and its employees...So just dont go here...

Always a great experience here.

They are so good and helpful in redlands

One of the worst experiences I have had with a retail location. The sales associate Andrea Samayoa added a line onto my account without my consent and had to go into the store 3 seperate times to try and get it removed. Managers wouldnt do anything they just said we will call you when she gets in and never called. I had to go to their coporate office to get this taken care of! Terrible customer service.

Danielle and Kyle were very helpful

I am very with representative Lorenzo, he was very rude and I felt like he was disrespectful to me and David, my husband, so we did not purchase anything, we went to another cell phone provider and purchased a phone there. He doesnt deserve a star

Wonderful very friendly ...especially Joseph

Great store, great promotions, great customer service!!!