Always great service. Found what I needed. Lots of cool vintage collectibles which are perfect gifts.

Great videogames at low prices.

Hammond grandbabies old for the weekend he want to go to game board game whatever thats called GameStop and I took him there he really liked that peoples very nice to him I like to have that type of experience when I have grandkids and you know they go out in somebody treat him nice in their business

The store and product is perfectly fine but the employees are different. One woman who worked their dropped the F word like 3-4 time while my kids were present within 15mins. Even while my husband was asking them questions and I had to take my kids out.“Everyone got their F- trump money”

Friendly staff and everything you need is here at this place. Love the selection and always for the customerI have no problem calling they answer right away and i will definitely go againHopefully to find Grogu

I’m very disappointed in this store and the assistant manager named Mark. I live near highland, but since I was in Redlands I bought my son a headset there, but as soon as I got home my son said it didn’t work he couldn’t hear anything out of it. I was recommended this headset from an employee because I told her I needed a universal headset for games and a laptop. Well the time was 7:40pm when I arrived at the Highland store to return or exchange the headset. It costed me over $73.00 for the headset. Well I came across Mark the assistant store manager who from the start wasn’t friendly. He asked very rudely what was the problem and I told him. After that he looked at my receipt and looked at the box then he checked the headset and told me the headset was not a match to the box so he couldn’t do anything to help me and told me to go back to where I bought it from. I explained to him that my son needs a headset for his class tomorrow in the morning and I needed to get him another one by tonight and that I didn’t have enough time to go to Redlands because they closed at 8pm and by that time it was 7:50pm. I begged and pleaded with him if he can call the store to verify my purchase although everything that was sold to me was in the box. He told me it was not his job to call them and that’s my problem I need to take up with them. I was furious and drove fast on the fwy to get to Redlands within 10 minutes. When I went to the Redlands store the employees said they didn’t understand what the problem was and that the headset was a match to the box. Now this man Mark who is a so called Assistant Store Manager assumes and accused me for having a headset without the correct SKU number. I honestly felt that he was racially profiling me because he was WRONG!!!! Now I want to make sure he doesn’t do to others what he put me through. I’m very disappointed on how he handled the situation. I’ve been a customer with GameStop for many years, but the experience I had at the highland store I will never return again.

Love this place

Awesome customer service very clean store & well stocked & very knowledgeable

They care about their customers. Always treat my little gamers with such dignity and respect..they are always so friendly. And always ready to answer questions.

I have never had any issues with this company, but this location has a lack of management and organization. My sister pre ordered an Xbox that was supposed to be a Christmas gift. The console just came out yesterday and per policy when items are preordered a person has 48 hours to pick up. Today when she went to pick it up she was told that her pre-order was sold to another customer. I would like to know what is the point of a pre-order? Is this a common practice this store has? I would hope that corporate whips this store into shape or they will be losing a lot of business.

So Ive never had a issue at Gamestop before but this location seriously screwed me over. I had an Xbox on pre order and my account had a note attached saying my cousin would pick it up for me as I would be working, Ive done this in the past and it has never been problem. When my cousin went to pick it up they wouldnt release it to him and said i had to be there in person. Ok a little annoying but not a big issue. I went in today to pick it up only to be told someone sold my pre order. Now gamestop has an policy stating that pre orders are held for 48 hours, so if the Xbox was released yesterday why did they sell my pre order by today? This is unacceptable, what is the point of pre-ordering if youre just going to sell my product anyways. This stores current management team is very disorganized and cant keep their inventory in order. Whoever thought it was a good idea to replace the previous store manager obviously doesnt know how to run a business and shouldnt run a business.

I came all the way here from Riverside because the product I bought online was only available at your store. I came there only to find that this store was closed. Please change your online hours so people dont have to waste gas, time, and money.

Always friendly and helpful staff. My go too GameStop.

Joshua helped me save money when purchasing the new pokemon

The customer service here is amazing. My husband and I always receive the best effort from all of the associates. We go out of our way for this location.

They ignore calls into the store.

I always have problems here. And they dont post anything on Google maps about whats going on. I came here 3 times and no service. Recommend going somewhere else.

Somewhat of a wait but customer service was great! Got everything I need and more. Will definitely come again.

Jadae was very helpful and friendly.

Made my grandson happy when his only xbox controller stopped working and they had only one left and because it was memorial day weekend I was able to get a good deal on it. Hooray for both of us!

Excellent customer service the staff is on top of everything. The Manager is helpful and friendly.

Ive been shopping at this specific store for many years and this has to be the best staff in quite some time. I want to give special recognition to Rian and Melanie. Those two are always very personable and as helpful as humanly possible when finding what Im looking for. Awesome work 👍

This GameStop is the best! Helpful and knowledge people that make you feel valued. The best GameStop Ive ever been to.

It had amazing service and everyone was just so patient great experience

Love there sales and everything else Greeat customer service

Very friendly and helpful service! No pushy sales! Clean store with lots to choose from. They had everything I wanted. Easy purchase!

Great t shirt section and an amazing assortment of board/card games. The staff here is so nice. Got a super rad Harry Potter wand on clearance!

Fast in and out not like other places were they talk your head off, holding up the line!

I Love all of the Game Stop locations. Becase they always have my favourite PS4 Video Game Disks that I Love to buy and take home with me and play for many years to come. Because playing the game the first time around was so much fun that replying the game over and over again never gets old for me. Now this what I call having a good time and a lot of fun right here at home. All thanks to my friendly naborhood Game Stop Store. My one stop shop for all of my PS4 Video Gameing Disk Needs. With Respect.Mr. Doug Condie.

Easy to find what your looking for

Great place been my home store your years. Manager and Staff are always friendly and helpful. Would recommend this store.

The cashier forgot to ring up my second shirt and was to busy talking to a buddy waited behind that person for 10 plus minutes and then when I got home realized that I did not get merchandise I brought up to the register. Very disappointed

Have no complains what so ever. Always have a good experience especially in the inland empire mall in sb and in highland locations. Friendly staff and knowledgeable staff when it comes to gaming info. Highly recommended when looking to buy any product thats new and like other places used items always have a chance of wear and tear. Cant get enough of ppl complaining about small details that makes no sense..

Found what I needed and the store selections were awesome

Always a good experience. Nice employees and decent deals if you keep an eye on the sales

The best way to buy all your video games

I like going there they have all the things a gamer could want t shirts toy video games galore plus when your done with your game and you take care of your stuff theyll buy your games off of you

Great experience, employees were nice and even gifted me a free keychain! 10/10 definitely will buy from there again.

Rude and incompetent. Especially the short girl with dark hair, glasses, face piercings and tattoos. I only come here as a last resort. I’ve always felt like GameStop could do so much better if they actually taught the employees what REAL customer service is and what it means. Just stick to offer up and let go.

Wonderful people! Had what I was looking for. Love these guys

Very friendly ..helpful place ...I take my son all the time..love the staff

Staff were nice and easy to find items we were looking for👍.

Just got a new game and the the PS4 LittleBigPlanet3 that I got was scratched and now its not working on my PlayStation and I dont have warranty because I figured it was a new game

Great vibe of the store once I got in. Was very nice to me when I was ordering my item.

Good place to get games. Waranties

Great customer service and friendliness. Clean and with a great selection of collectibles to choose from.

Seemed okay, they treated me fairly & respectfully. Im a happy customer.

Good customer service Id say.

People that work there are cool. Lots of collectables to look at :)

Great Staff. My son loves it there.

The cool thing about this place is that the employees know their products well.

Didnt find the game i wanted and no controllers but the new girl with the face tattoos 😍

Great service by the young man working there

Lil over priced wish it was like the good old days of gladys

My home away from home lol

Very knowledgeable, staff are real gamers. Theres a nice selection here. Sells cell phones and tablets too.

Its one of my favorite places to shop for gaming! 😄

Great place been coming to this location since I was a kid and its been amazing service since then!!

Ill be glad when GameStop goes out of business!!! Buy low, sell to HIGH!! U can buy the same stuff at Walmart or a pawn shop cheaper than gamestop 👎👎

Dont have an issue with anyone that works here. Excellent service. People this isnt Island center. Its Gamestop. Go there if its better.

It was good they call you up fast

Its ok if you buy a game but id you dont have their ridiculous membership you end up payond way more then what the game its worth also the toys the slushies all that stuff its very expensive I rather go to walmart target or online

Rude ass customer service, some chick & some guy were being rude because I asked how much store credit I would receive for a game. The girl was so rude talking about me to her coworker as if I werent there, customer service is their job, i had a simple question there was no need to be snappy & rude considering I was nothing but nice to them, the manager needs to speak to their employees they need to learn a thing called respect, I came in at 7:30 pm 3/13/18

Service is great and they always have what your looking for

Everything was nice and organized . Friendly staff

This place sucks

Im always going here, shoutout to Kaleb.. hes a very knowegable employee.. give him a rasie

Very nice people and very helpful.

The GameStop is good they do what they need to do and the games or good so I give them a 100%

Nice and clean store. Staff is super friendly.

Busy store knowledgeable staff...

I cant believe how much they charge for their older used games. Its just sad

Best gaming store there is!

They were very helpful and it was nice

Very pricey but comparable to other retail sources

Very helpful in a really good employees

Cool games and neat collectables, off you cant find it the staff will help you find it

The only place i go to get my sons games

Always long lines. Delays are common with constant upselling by staff. Dont expect to get in and out quickly.

Sales are good staff friendly

The employees hide the good pop funkos in the back and pick and choose who they wanna sale them too if not the employees would buy the good pop funkos for themselves. I noticed that happened to me because the bs answers the employees give to me everytime I ask about funkos they give me the run around and wont check inventory room went the computer clearly says the pop I was looking for was in stock maybe in the inventory room thanks gamestop I would never step foot inside that store ever again until some changes be done because its not good salesmanship the way they treat their customers

All my questions were addressed and answered in a very professional and genuine manner. Great deals on used games as well.

Grandson likes it here

My husband has been a Power up member at gamestop for a decade. We never have had to review any gamestop negatively. But I remember why I stopped coming to this gamestop. The customer service rep was condescending and had no idea on how to handle several situations that arose during my transaction. Then I was quoted a price on the gamestop website that says it was good until the end of business today and was given 1/2 that price. She kept saying she didnt know why it was doing that. It must be an Xbox issue etc...she also said they took off $4 for a refurbished fee when it says on the website and in the store that no box you still get the same price. This gamestop used to be about good customer service but that is no longer the policy...

The service is good here

Everthing is good. But sometimes thy dont have the game I am looking for.

Its game stop... They wont be around much longer

I love being helped by christopher. hes an awesome employee and is very helpful. the woman manager is a big B*tch. i went in there with my husband and he had a question about a game. and she retorted in a very Fkn Rude manner saying, : Well if you let me talk and stop talking over me, youd know what im about to say. i gave her a very dirty and disgusted look and thats when she said, im just kidding.. i want to take this problem up to corporate. she is very rude and apparently im not the only one that hates her.i even had to go back to get insurance on one of my games because she didnt offer it. and she got all psycho when i pointed out that she didnt offer it. if you want an awesome customer service experience talk to christopher, he is super helpful and super friendly.

Nice store and staff. Standard Gamstop stuff.

When I try to call the store to ask if they have an item in stock they never answer the phone

This place is so bad compared to others. I personally take the drive to Redlands only because of the customer service. Also they never answer the phones, don’t believe me call right now.

Always friendly and helpful.

Took a controller in with headset jack and it was 25$ in trade but they only gave me 20$ and took away 3$ from that 20$ and said it was the same trade in value. Place is sorry, Recommened if your trading to have your phone ready at the register.

Worst service I any gamestop I have ever gone to. They need to get rid of that female Manager she makes you fee unwelcome.

Its a good store

They have an employee with the green hair up if that GameStop that has a very nasty attitude she dont even know how to greet people right

Sometimes you have to wait for the games to be in stock.

Its ok

They didnt have the games we wanted

Got a few tshirts on saleMany other deals in the store that I had to walk away from