Brittney is awesome! She helped me save a Lot by showing phones in my price range and giving me the best deals she could find . She never once tried to upsale me on anything.My heart is broken because transferring info from phone to phone I lost all of my documents, but that was no fault of hers.Great personality and very accommodating. I had to go back the next day for something and she greeted me and remembered me and my name, very comfortable .

Dear public, if you ever get a chance to visit the Verizon store in E highland, California youll be pleasantly surprised to a clean atmosphere clean equipment to the covid-19 mandates and youll find a young man named Jesse sitting behind the counter ready to eagerly help you with great manners hes very respectful to to his elders in the entire process he will walk you through to buying a new phone and he has a pleasant Sunny disposition on life I think he is strong man should be commended his name is Jesse Santa Maria

Went in to swap my Verizon service from my note 8 to my new iPhone 11. That I already had but never turned on, ( I’ve have always been a Android guy, but my note 8 got full and my wife convinced me to try the iPhone out). Jacob a worker at the Verizon store in highland, was extremely helpful and down to earth. He got my service swapped over and was able to help swap all my pictures, messages, contacts and was cool and patient. It took forever, but he didn’t mind. Hands down great customer service. Thanks again

I had a great experience! Brittany and her team exhibited excellent costumer service! They were quick and efficient with all my requests! The best part is they saved me a lot of money on my monthly bill!

Worked with Jacob at Highland store in Ca. He was caring and extremely helpful. I had an extremely bad runaround with misinformation talking with two different representatives just to find out that the promotion I expected was not offered. I did leave store happy because of Jacobs extra customer service efforts.

Lucy who assisted me on the phone has great customer service. 😊

Brittany was great! Walked us thru upgrading our phones and while listening to us talk, helped us solve my moms phone problems! Love this store!

This Verizon Retailer claimed that an IPhone 11 had to many viruses from Walmart wifi use that it was not salvageable. I will be reporting this to Apple since you lied to convince a 14 year old girl that all she could do was buy a new phone-Was Yelled at and Lied to by JESSE :) I will be adding the name to the report with Apple corporate.

Great Experience. The customer service representative who help us was awesome and very helpful

I came to this store to buy a new phone. The young lady told me about a promotion for the Galaxy S21, $500 discount. I called verizon.com and tge said I didnt qualify for the promo. If I hasnt called I would have had to pay the dulk prices

I walked into this store with high expectations of quality service and quality phones! Eddie Somoza the assistant manager helped my family and i. With killer amazing deals, Eddie not only helped me switch carriers from sprint to Verizon, he made sure we left the store satisfied and well informed on our phones and deals. I couldn’t be more happy with the decision to change over to Verizon for my family and my self. I highly recommended Verizon and if you are in the San Bernardino/highland area this store in specific!

Had quick and excellent service at the Verizon on Highland. Jacob was my service person and he was very helpful and knowledgeable. Thanks Verizon.

Matthew was an excellent rep at Verizon in Highland. Very funny and made the process a breeze to switch to our own account and upgrade our phone. Would recommended. 10/10

I lost my phone privilege because they lied to me and my dad. I was told that my IPhone 11 was lost because a virus. Jesse told me I must have used Walmart WIFI and I could only buy a new one. Now when my mom gets home I have to give up my phone so my mom can close the Verizon account because Jesse is a liar.

Hi, Verizon; Javier & Jose! You guys are the Best for helping me with my issues with an Amazon phone that was defective!! Youve saved me from more hours & stress; wasting on trying to set up a new phone! Because you Both have spent the time & given me Personal Assistant; I decided to buy a New Phone from your site! Youve saved me so much! Also, you helped me with all the device settings & made sure I was able to understand! You both are simply the BOMB! Keep up the Great work! Love you guys! 👍✌📱Your office is too good to be trashed from a riot!

I am a brand new Verizon customer and received excellent service from Jose tonight at the Highland,CA store! All the other workers were very helpful as well!!

Jose as outstanding. He made sure my wife and I understood and encouraged us to ask questions.

Staff was super great ! They answered every question and concern I had with a smile. I’m so happy I made the switch.

Ray and Victor were extremely helpful. Gave me the best deal and I walked out with everything I needed at a wonderful price. Ray was very patient and answered all questions. It was close to closing and he managed to make sure I left happy with my purchase. I appreciate the kind customer service at this location, I’ll definitely have to stop in for future services and purchases for my family needs. Thank you!!

Having such caring,knowledgeable, friendly service is the benefit I received from my visit with Verizon.

Great service, great Kombucha, great food menu! Go and support your health and Revel Brewery.

I had a great experience with Britany here at the store, she was very helpful and knowledgeable.

Brittany he was such a very helpful sales representative for Verizon she was very sweet very accurate very knowledgeable also very very patient specially with me and extremely helpful she was able to check our account and help get our price just a little bit lower which we absolutely love anyone can use a little discount once in awhile we absolutely loved her personality we definitely will come back and look for her to help us again!!

Great staff and well atmosphere . i forget the name of the lady with glasses wish someone knows???

Elise Lugo is great at this store and very knowledgeable, if I ever go back I hope to get her again.

Britney was wonderful she took her time was very professional, made me feel safe, she listen to me a gave me what i needed with phone and services.

Very well served

We went in Dec 2019. The representative that helped us set us up with new bogo Galaxy Note 10 plus. He said we needed a 3rd line so he recommended a tablet that would be about free with credits. But that was a lie and he did not tell us that there was a 20.00 line fee. Now our account is all messed up. The bogo phone credit is on the tablet and cant get it fixed the right way.. i would like to talk to a manager concerning this. I have talked to Verizon.

Elsie was great, helped me so much and figure out my plan step by step, great employee and great establishment :,)

Very professional, great attitude, Great communication, fast service, didnt have to wait to be helped...

Madison Kiel helped me so much with my new I phone with the button today. I was unable to receive internet once I left my house, Madison was so helpful and patient with me and showed me how to fix it. Thank you Madison. I’ll spread the word.

She’s very pleasant and knows her stuff

Was Very helpful and helped me at no cost !

Matthew made me switch my line highly recommended him for your shopping needs at Verizon.!!

It was a very nice experience Jose is a very nice guy helpful listens to what your needs are to make sure you get the best phone for what you needs are

Jacob was the best sales employee, extremely helpful and fast!

Elsie was a lot of help. Very friendly and efficient 🙌🏼😁

Great customer service. All my needs were met.

Justine was/is an awesome sales rep! Justine was very helpful and knowledgeable of all Verizon products. She was extremely helpful and Id recommend anyone to her.A great experience!Thanks Justine!

Jose and the other associate (don’t remember his name) were very helpful, extremely informative and their customer service was impeccable. I’ll be sure to come back to this location for all my Verizon needs!

Very nice and take care of all needs

Excellent service and I won’t hesitate to return.

Very friendly & helpful services!

Great service, we had an emergency had noting to do with Glen. He ran to Starbucks got water for us. He was pleasant from beginning to end. I will definitely be back.

You guys are NERDS. But thank you ☺

Good have been more professional thanks for the good experience

Came in to finish set up for new phone and ROGER was speedy, informative of new promotions, took care of a few things I needed tweeted on my account and took care of my need for a screen protector and case. By far, one of the best agents I’ve ever worked with. Thank you roger!

I always seem to make my phone so strange 🤪 things. I usually end up at the Highland Verizon Store for them to fix what I messed up. They usually not only fix my phone but they use good Customer Service skills while doing it!Thank you....

They couldn’t fix a problem with why i haven’t received my iPhone 12 Pro. The guy wanted me to cancel it re-order and wait another month for it.

Ishmael helped me and he was very informed, very helpful and had a lot patience with me. Transferred all of my info over to my new phone. He was great!!

Great store ! Brand new and has great customer service! Been to a lot of Verizon stores with terrible customer service. I was helped by Marissa. She was very sweet, helpful, and very informative. The rest of the team was great all friendly and wanting to help with anything I needed. Glad this new store is here! Definitely found my new Verizon store!

I wanted to switch my phone service but they werent very professional

Great experience! Went in for an upgrade and Kevin helped me not only was he friendly he made a few suggestions and helped me save some $$$. Thank you Kevin! I will definitely be returning to this store from now on.

I thought when I went into this store they were helpful since I had my 3 kids and they were being patient with me. I was wrong. They took full of advantage of my distraction and added a bunch of things to my account without explaining any of it. When I went back to return it after I realized all the stuff they did. It took an hour to resolve. And after contacting the Verizon, it still doesnt show I returned the equipment. They are sneaky and be very careful with this store. I will NEVER go back. Luckily I have a receipt and Verizon is helping me sort out this mess. But what a hassle!

Came into the store today to look around and see what the differences were between Verizon and at&t, Eric took the time to go over everything with me. Eric has amazing customer service, extremely friendly and knows what he is doing. I change my service to Verizon because of the customer service, I highly recommend stopping in and seeing for yourself.

Sales rep Andrew was very knowledgeable and made the process extremely easy. He gave me different options and helped me make the right decision. When we had a problem with my Verizon account the manager Javier jumped in and fixed it quickly. Ill be coming here from now on for all my phone upgrades 👍

Personel frienly and help me at all im recomende this place tks

I just waited 30 minutes without being helped. The worker did acknowledge me when I walked in and he was helping someone else, but come on, how do you only have one person working?

Everytime I go In that store, everyone is very nice. Roger really hooked it up. I will always go to that store

Professional and quick.

Very informative staff. Helped us out with the best deal tremendously.

He was very helpful and nice

Good customer service. I would recommend.

They were fast and efficient. Cutie with the nose ring make me wanna go buy something else for no reason.. lol. Im dead serious..

They dont do what they say there going to do and they lie cant keep there stories straight

Friendly, professional and awesome customer service

The service I got at this store today was excellent! They were extremely helpful.

Overall my experience getting a replacement phone for my stolen phonewas pretty good. Staff was curtious and helpful. Gave me all my optionsto try to save me money.

Got new phone helped transfer everything fast thank you Anthony

Got there and I was the first customer and there was no wait, my Moto has been acting up and she told me of a great deal, and signed me up. This is the reason I have stayed a Verizon Wireless since the name Verizon was invented...

I went into the store at 4120 East Highland California to upgrade my phone that was no problem, When I was getting ready to leave Anthony said to me theres a promotion on tabs, its a veterans promotion or something like that and I can get it for free well I said okay, but what he neglected to tell me was I would be charged $20 a month for internet for each tab I have unlimited on my phone so anybody in their right mind wouldnt do that 12.95 a month for some other b.s dont know what it is $40 activation fee per tab and charged $300 per tab and my phone bill increased $60 a month- and for both tabs Im locked into a two-year contract per tab which I was not informed then asked me if I wanted a second tab for my wife that he could lower the insurance on my phones and give me the other one for a dollar a month I said go ahead lets go for it big mistake I now have a $704 bill with the promise of $134 coming off of the bill but I needed to wait two billing cycles for that to happen this is now the third month. I call the corporate office four times in three months only to get responses as and this came from each person I talk to you I need to do some investigation let me get back to you in 24 to 48 hours that was three months ago, no call back and nothing is falling off my bill and I was mislead and lied to. In result of this I now have to break my bill up into three payments to pay it off so my phone wont get shut off suggest a word to the wise be careful with when dealing with this company victra this store is not a official Verizon corporate store they mislead people and do not follow through with what they promised so just be careful, today I made a fifth attempt to call corporate to talk to a person named wil which I talk to you on Monday and its now Wednesday was told that he is not available that he will call me back so lets see what happens -as you can see on the comment below corporates asking me to call them why only to be told we will call you back they want to speak to me to give them Greater detail really I think Ive talked to six people I dont know how much greater detail I can give you. Really

Anthony sold us exactly what we needed.He was courteous and quick.

Did a great job handling my multiple phone changes.

Great customer service

So very helpful and professional and took care of my problem. Recommend. Lorinna and Javier very much. Great service

Beware of this store. They pull bait and switch on their customers. They sold us a buy one get one free phone deal. They told me it would kick in ‘ in a couple of months’. Well after it didn’t kick in after four months I contacted Verizon customer service. Turns out they weren’t authorized to do that and were completely misrepresenting that program. Beware, this place will rip you off!!!

A few years ago I had a problem with the promises of your employee at the Highland office. It was a new store and I got 2 phones. I was promised a lower bill because he said Id be able to because of multiple lines, he lied and my bill was more. Ok call me stupidI went to your store in highland,CA yesterday and Anthony (Tony) helped me. I got an iPhone and switched a line and he said I got a FREE IPAD. And he said I quote you can bring it back within 14 days if you are not happy NOT ONCE DID HE SAY I WOULD BE CHARGED A RESTOCKING FEE OR CHARGED $100.  EACH SIGNATURE ON THE SIGNATURE PAD DOES NOT SHOW THE DISCLOSURE. YOU DO NOT GET A WRITTEN COPY UNTIL AFTER IT IS PAID FOR.I WANTED TO BRING THE IPAD BACK AND HE ANTHONY SAID ID HAVE TO PAY YOU $100 PLUS A RESTOCKING FEE. I ASKED WHY HE DID NOT DISCLOSE THAT WHEN HE SAIDYOU CAN BRING BACK THE IPAD WITHIN 14 DAYS. WHY HE CONVENIENTLY DID NOT COMPLETE THE SENTENCE WITH THAT DISCLOSURE.THIS IS THE SECOND TIME THAT OFFICE AND YOU PERSONNEL DECIEVE ME AND MAYBE OTHERS.I WILL BE CONTACTING AN ATTORNEY AND FILE A CLASS ACTION LAWSUIT. I am a Senior Citizen and my husband is military, how dare you take advantage of people. FULL DISCLOSURE AFTER THE FACT REALLY.  YOUR SIGNATURE PADS NOT SHOWING FULL DISCLOSURE IS ILLEGAL. I was going by the words of your employee.I want my money back for the taxes I paid for the iPad I do not want to pay a restocking fee which was also never disclosed. I will file for emotional stress, my money back, deceiving practices, taking advantage of a Senior Citizen and Military Vet. I will show evidence of how you nelegect to disclose all the information on your return policy and how the customer is not aware of such policy until after you print the receipt.First time I got screwed by your employees shame on you second time I give you the benefit of the doubt 😡 it shows how deceitful your employees are.I wonder how many other people your employees have done this to. Well a class action suit no matter how long it takes will change your practices.Your employees are not customer service friendly and omitt very important information.Sent from Yahoo Mail on Android

Went in for an upgrade and literally there was only one customer inside and one female representative. Did not even get a greeting, I understand she may have been busy but to not even be acknowledge was lack of customer service, went to the Redlands location and was helped quickly. Will definitely be going to the Redlands location from here on out.

The employees are great but I cant understand why I cant pay with a check. Paid with a check December 2019 but not February 2020.

Extremely helpful and knowledgeable of products and services available.

Awesome customer service gave me everything i needed to switch over phone companies without a problem or any hassle

Thank you Anthony, very professional,and knowledgeable.. V.Hobbs

Matt is the guy to tak to!

Very helpful just a long wait.

Great staff, excellent service !!! Thank you, Jesse & Chris

Very great service, they really take the tim e to get you what you need.

Luis Business Rep assisted with converting to Business Account. They are my local Business Support.

B E W A R E.THIS IS NOT A VERIZON STORE ~ THEY ARE VICTRA ...MADE A CASH PAYMENT @ THIS STORE; THEY DIDNT CREDIT MY ACCOUNT, DIDNT RETURN MY PHONE CALLS RE: THE PROBLEM & WERE RUDE & DISMISSIVE. TOOK ME 2 DAYS WITH VERIZON TO F!X IT.

Eric has great customer service. Very friendly

New store not real busy yet, the people seem eager to help. I hate waiting at the other stores.

I would not use a authorized dealer agian .You should go too a Verizon main store big difference

Great service! Austin was awesome!

Service given by Drew was great.

Spent time with us answering every question, didnt leave till everything was all setup

They are polite and efficient

Very polite and helpfull

Horrible customer service worst store Ive ever been too.

Not open on time, had to wait half hour. 10:30.

Yall screwed me over

Excellent service!!