We bought what we thought was a brand new 2017 vehicle from them in June of 2018. When we bought it I remember asking them these new vehicles are not flooded from Harvey are they(a question I was advised to ask by another dealership since it was form the same year as Harvey hit) the salesman assured me absolutely not they can’t and would not resale a flooded vehicle, I asked him how do you get new vehicles from dealerships? He said big dealerships like Ron Craft(where my vehicle came from) have to get rid of year end inventory and that’s when they buy them at pretty much wholesale price. NOW we are trying to trade in/sale it and found out it has a Salvage Title from being totaled during Harvey’s flood and worth less than 1/3 of what it should be! We would have NEVER BOUGHT a flooded vehicle! Now they are trying to say we were made aware of it when I know for a fact 100% we were not! I even asked specifically about Harvey and flooding! Not sure who is to blame, McFerrin for selling a flooded out vehicle or the salesman who lied! Of course now it is their word against ours but even if this review deters just ONE person from purchasing a vehicle from them or if someone from their business/the owners see this I can live with that. I have never left a google review but I’m so disgusted. You’d think they would have some conscious selling to a family and a Purple Heart veteran! Pathetic. FYI as of this review we were informed by Christian(An Employee) that “85% of our vehicles we sell are damaged/flooded”.

We purchased a GMC Sierra 1500 truck from the McFerrin Motors, Inc. dealership October 2021 and the purchase experience was positive. Christian was professional and we did not feel pushed or rushed into making the purchase as we felt at several other larger dealerships in the Humble, TX area. After the purchase, we discovered several minor, technical issues with the truck and returned to the dealership where Mike McFerrin (owner) assisted us directly and insured the issues were immediately corrected. We are appreciative and supportive of this family owned business where the customer is: respected, heard and appreciated. The McFerrins were immediately responsive and genuinely sincere to insure our total satisfaction, which speaks volumes for their after sale care to their customers. Based on our personal experience and in our opinion, we highly recommend and will continue to visit McFerrin Motors, Inc. for future purchases. Thank you Mike, Christian and team! T and D Johnson, Humble, TX

Always gives top notch service me and my family have bought cars & trucks there for the last 28 to 30 years and are still buying from them. They have quality inventory and reliable vehicles you can count. A+ used car lot. They only get the best of whats available. Thanks for many years of great service...

My friend recommended I call McFerrin Motors when I was shopping for a vehicle. The staff at McFerrin Motors was great to work with and helped me get approved when others couldn’t. I highly recommend them for their professionalism and customer service. I’m so thrilled with my new car. This is a family owned business and it shows!

Best place to purchase a vehicle! Great service, awesome salesman, and they are always making sure you get the best deal! Won’t buy a car anywhere else!

Mcferrin motors is the best! The staff is wonderful always! They make things easier when purchasing a vehicle or servicing a vehicle!

Waited an hour after they closed so that I can buy a trailer. Transaction was smooth and fast.

Absolutely hate the place ..they selling damaged cars and its hard to get insurance..then once you buy a car from them they dont care what problem u go thru after u give them your money..I do not recommend this place ..even during a pandemic they are not understanding .

Great serviceBeautiful carsPricey though

Hands down the best dealership I have been too, there has been times I have been a month late but they have worked with me, I will recommend anyone to this place, yes the prices are a little high but man there vehicles are great.. I have not had a problem with my vehicle at all. Only thing was I needed a new battery it’s a 07 Yukon so of course it’s gonna need something like that. I will get my vehicles only from here..

Im on car 2 with them. They have been great to me. A little mis communication on getting my plates and signing documents (twice) but all in all people make mistakes. They were honest and nice to me and I would recommend to them. I read the other comments - if your late 1 day or dont have insurance for 1 day- dude your car is going to get towed. Get your stuff together and you wont have issues.

I read reviews before going here almost 2 years ago and havent regret my decision once. I dont have amazing credit and didnt have a lot to put down but they worked with me and were very black and white in terms of how flexible they were. Keep insurance coverage with no lapse in coverage and if you had to choose between payment and insurance, pay insurance and call to schedule a late payment. Needless to say I will trade my car in at the same lot and help them with business when I know of someone who needs a car. Dennis is always nice and makes good conversation!

Ive gotten two cars from them and Im sure the next car I get will be from them also.

Best dealership I have ever had the pleasure of doing business with thank you DavidI have been in the car business for over 14 yrs and I think this place is one of the best out there .our 2013 Dodge Challenger is awesome

No prices listed and no one answered the phone.

Called on the phone and they told me one price the price of the vehicle the monthly payment and the down payment and I told them I have bad credit they told me they in house finance bad credit does not mean anything I went in and filled out a application test drove vehicle when I came back they told me a total different price said they cannot Finance me that vehicle for what they told me the payment at first was $325.00 then they changed it to $500.00 a month. Will not recommend them to no one. I believe they just wanted me to show up in person. They say anythingJust to get you in the door.

They got us in the car we were looking for with great customer service

My brother bought 3 cars here, my friend did and Ive bought myself and my sons car. All cars were excellent

Horrible! Avoid this place If I could go on Television I would... They took my car away for not having insurance on it for two weeks. I was at State farm getting car insurance and the sales man Denise sent me a text we just took your car. I had just called them in the morning I was going to fax them the info. I called them because they took all my stuff in the car. I went to their office and they were asking me for two car payments which I was not behind, the repo fee all above 1,000 dollars. I had this car for almost two years with insurance and just those two weeks without insurance they took my car away. They told me I need to pay in ten days the money I told them Im not gonna have that money in ten days. I dont even make that in a week. They didnt care so I had to leave without a car. I asked them where is the policy that I signed where it says Ill take your car for no insurance in two weeks. They dont care they had no sympathy nothing. Denis said you know what you have to do to get your car back. And he acted stupid like he didnt know what was going on why they took my car he was the one I spoke to when I faxed the insurance and hes the one that texted me when I called he answered that he took the car and when I got there he said he was clueless and wouldnt show his face. You dont know what your getting into with this place. I never missed a car payment but the one time I was looking for insurance they took my car away and asked for the repo money and car payments.. it seemed like they just tried to make it hard for me to get my car back. I had to leave the car.

Not like most dealerships... Personal attention and great service.

Dave is the best we are on car 12...

Avoid Avoid Avoid!!!! Shady dealers! No leniency if you are late with payments. They make threats and come for your car in the middle of the night regardless of you renegoiting your payment terms!!! Dont think you can work with these people like most dealerships. YOU CANT!

Friendly and patient

Need more observations for further evaluation.

Very Expensive