user
AutoZone Auto Parts
1562 W Broadway St, Idaho Falls, ID 83402, United States
Appearance
AutoZone Auto Parts
Comments
Br
Review №1

I came here when I was having issues with my car battery. Terrence and Tim went above and beyond to help me get a new battery hooked up. Plus my old battery was under warranty. Auto zone has such great service. This location was no exception. Thank you!

C
Review №2

AutoZone team was fantastic! Took a family road trip across the country and had a brake pad wear out. They were helpful with rental tools and latex gloves and caring. I fixed the brakes in less than an hour and we were on our 12+ hr drive again.

De
Review №3

I went in an bought a battery and I didnt have the tools on me to change it so an employee wish I would of got is name but he helped me change the battery right there super helpful and would 100% recommend this autozone

Bi
Review №4

The old man there working was a complete jerk. I had called in and requested a set of wiper blades for my Cadillac so my daughter could just walk in and pay. 10 minutes later when I got there she went in and was told that NOBODY HAD CALLED. I then went in and he dismisses me saying oh we are busy. We cant do that. Then I asked him why he lied to my daughter about the phone call and he refused to answer. Customer Service STINKS and The Old Man LIES

Ch
Review №5

Picked up a drivers side mirror for my car,.they were friendly.and helpful.

La
Review №6

I have a little dog!They have a very nice grass and trees potty stop area!:)

Bi
Review №7

I bought a serpentine belt. Easy peasy to install and AutoZone was fantastic.

Em
Review №8

Customer service was absolutely terrible. The girl that was working was extremely rude. She didnt even help us. We had to ask a customer that was at the store if they knew. Never going back.

Ke
Review №9

Had what I wanted. Great service.

Ry
Review №10

They helped right away getting exactly what I was looking for.

De
Review №11

We were traveling from North Dakota to Oregon, a few weeks ago, when our alternator went out in our Dodge Diesel. We stopped by this location and Daniel help us verify that it was our alternator that was dead. Since we were on a tight schedule he tried to find us a shop that would help install a new alternator. Since it was late at night no shops could fit us in. Daniel took a look at our truck again, told us to park by the street light and replaced our alternator. We are so greatful 🙏 that Daniel had the knowledge and know how to get us back on the road. Because of him we were able to complete our trip that night!!! By far the most helpful and best Parts store we have been to.

br
Review №12

Was able to test alternator no other part store in town had the right parts for!

Jo
Review №13

It wasnt great at idaho falls auto zone. Didnt even ask of I was a rewards member. Wont go back to that store

Ra
Review №14

We were traveling cross-country when a check engine light came on. We pulled in to Auto Zone to take advantage of the free code checker service, and we received 5- star service from Jermaine! He helped us replace a part in the intake manifold, and when that didnt work, he diagnosed the potential issue and directed us to the local pick-and-pull, where we found the part we needed for a fraction of the cost. I cannot say enough about the excellent service we received and how much better our experience was than at OReilly Auto Parts!

wi
Review №15

They were there to help as soon as you walked in the door

Sa
Review №16

Tim was great and helped me find everything i needed to complete the job

Bl
Review №17

Helpful staff. Yeah the random part I needed in stock. Couldnt recommend more

Da
Review №18

A big thank you to the staff of the Auto Zone on Broadway. They were all very helpful and kind. I will definitely be doing all my business through this store!!

Au
Review №19

Awesome staff pricing is steep but staff are really nice

Jo
Review №20

Always helpful

Al
Review №21

For me I would have to say to work at an auto parts store you might need to know a little bit about Auto parts

Mi
Review №22

Employees were super helpful and kind. I am pretty smart about cars so I was impressed that they didnt just try to sell me super expensive parts, but rather gave me exactly what I needed and even offered other less expensive suggestions that would lead to possible repair of my friends car. This Autozone is where Ill be sending everyone who needs car repair or maintenance.

Jo
Review №23

Employee was super helpful.

Mo
Review №24

Promt service, pleasent sales personnel.

Ka
Review №25

Great place very helpful staff and the prices are great compared to other similar stores in town that are always more money for the same part

ni
Review №26

Was just driving through town. I needed some new windshield wiper blades. They were very courteous and helpful. Keagan even installed them on my van to save me time. Thank you so much.

Ma
Review №27

There always helpful and go out of there way to make sure you get what you needed

Ce
Review №28

Great service and very knowledgeable employee Chris. He not only told me what part I needed but he went out to my car and walked me through the process of how to install it. Every business needs an employee like Chris. Helpful, friendly, knowledgeable and very courteous. I would definitely consider a promotion for him if he hasnt already been...

Ta
Review №29

Nice place to get parts for cars and trucks and vans

La
Review №30

Store is clean. The wait was really long and your things cost more than the competitors all over town.

Sp
Review №31

AutoZone has always been a wonderful resource for the DIYer at heart. The employees are always very helpful and knowledgeable. I have never had one steer me wrong! Joe knows what he is doing and knows the cars and the products well. He can help you with just about any repair.

Ev
Review №32

Couldnt diagnose much

Ja
Review №33

Jermaine was extremely helpful and was quick to help me change my headlight! I appreciated his help!

Ke
Review №34

On a trip from Washington state to Arizona I developed a massive oil leak. Joe and Sarah were very professional, knowledgeable, and helpful! I give this store five stars!

Th
Review №35

Great staff and good service

Is
Review №36

Tony was awesome to help me. I couldnt have asked for better service. I will definitely be coming back. Thank you!

St
Review №37

Very patient and helpful staff

mi
Review №38

I came in with a dieing battery. They checked it and helped me replace it. When I went to drive away I couldnt. Something else went wrong. The nice young man said it was probably this. Fixed it and told me how to deal with it in the future until I could fix it more permenantly. Awesome experience.

Ji
Review №39

Friendly helpful staff

JO
Review №40

Make sure you keep Robin as an employee. She is sure management material. GREAT attitude and VERY helpful. I am a retired Automotive Patent Attorney from General Motors. Thanks, John Blue, on the road, from Florida.

St
Review №41

Clean friendly but busy

Ke
Review №42

The people helping me knew less about car parts than I do, and the last few parts Ive tried to get were at least a day out. I drove 5 minutes further and got the part from another parts store.

Do
Review №43

Autozone is great.

Ti
Review №44

Like the Tobacco Connection always friendly have what you need and very helpful

Da
Review №45

Great people over there..got me what I needed

Gr
Review №46

Employees smoke right out the front door. I pulled up with a fuel leak. Pulled the leaky hose off and take it inside and they dont even have 1/8 fuel line. I trimmed the fuel line to fix the leak while the employees continue to smoke... drive over to OReilly Auto and actually find what I need. Needless to say.... Im not at all impressed with Autozone.

Al
Review №47

Very helpful

Tr
Review №48

It was a good experience they let me work on my brake lights on my car infront of there store, they are really cool. Thank you

Ke
Review №49

Good customer service. Employee changed my wipers for me and had no attitude when do it. Thanks for great customer service.

Ch
Review №50

Joe helped me find everything I was looking for and more and even came out helped me with the car its self very knowledgable amazing customer service! Felt like I had a friend out there helping me I definitely know where Im going next time I need something for the rig!

To
Review №51

Very friendly people purchased two batteries and they hauled them out to the car and brought the old ones in.

De
Review №52

Ive gotten car parts here a couple times. One time I wasnt sure on what I needed and closing time was approaching. They were willing to wait a few minutes after if I didnt have the right part (which it ended up being). Still, their willingness to work with me made a stressful situation a little better. They are now my go-to place when I need car parts.

Ma
Review №53

Ive always preferred autozone to any of the other auto part stores ...super knowledgeable employees and usually have whatever part Im needing in stock .

Ch
Review №54

Didnt have the item I was looking for but they suggested the bigger size of it, (cleaning product), and took care of me. This location and its staff are totally awesome!

Br
Review №55

At least they took back my windshield wipers without the receipt... For being informed people that youre supposed to trust...they bled me too and sold me windshield wipers that do not work on my year of car

Ma
Review №56

The lady that helped me was very nice, knowledgeable, and professional.

La
Review №57

They were very helpful the stuff came out and help me change the headlight and tested the battery and alternator in the car and change the fuse

J
Review №58

They never fail with their ability to turn a 2min part buying experience into at least a half an hour....

Ja
Review №59

Thought wed never find the exact mirror my trucker hubby wanted, but Auto Zone had it

Ro
Review №60

Had to order item not available. Given 3 different dates for arrival. Even with the latest date given item was still late. Employees continued to give contridactory info depending on who you talked to. Lack of customer skills.

Ma
Review №61

Our car had some problems so I went and got a new battery. That didnt work... So I went to AutoZone Mike R. was the man! He not only helped me the four times I was there in two days, but he went above and beyond to search out the problem I was having. He shared a previous experiance that he had with another customer, which was just what I needed to fix my car. Needless to say I will continue to go back to AutoZone for all my car needs. Thanks Mike!!

ER
Review №62

They are the best checked the battery for free and didnt have to go to speed in mechanics

ma
Review №63

If you have any problems with your vehicle, and your doing it or needing to get the parts this is the place to go!!!!!! I broke down close to this autozone and not only did they give me accurate info but even loaned me tools and also came out and helped! Everyone of the employees were knowledgeable and gave great customer service!!!! Auto zone customer for 15 years and many to come!!!!Thank you for another excellent experience !!!!!!!

Ta
Review №64

I was traveling through when I had some vehicle problems, both guys working at this auto zone were rude, nasty and not helpful much at all, very disappointed!

Od
Review №65

They had what we needed and wanted at a reasonable price!

J.
Review №66

Its a very good place to go for parts

Jo
Review №67

Customer service is really good top-notch experience

De
Review №68

They usually have pretty low prices plus they price match anyways.

We
Review №69

Fast, friendly, efficient. Thank you

Mi
Review №70

They are always happy to take your return even if you just didnt need it.

Aa
Review №71

Very knowledgeable employees, definitely more on the ball than I am. Remembered I needed brake fluid to go with my caliper and caught me before I left.

ka
Review №72

The staff here is completely incompetent. Called right when they opened to see if they had a part, they said oh we carry all batteries in stock all the time. Run there on my lunch hour, employee took a phone call, took an order, pulled an order all while supposedly trying to help me.... Said they had 3 in stock then said I needed to drive across town to another store. Couldnt be bothered to find the ones they had in store and wasted over 20 minutes if my time to be of no help. Even the manager wasnt helpful, didnt offer any solutions, just too bad go to the other store. If I could do zero stars I would.

Jo
Review №73

Need to have a cashier on duty other than the guys looking up parts.

Br
Review №74

Normally when i go to autozone i get good service but i went to a different autozone this time and it was slow i was there for about 30 mins and they couldnt find the small part i needed when it was right behind them on the shelf.

Th
Review №75

After asking the clerk to diagnose my check engine light, he said that his scanner did not do cars that old.I tried also at OReilly and got the same reply.The autorepair shop a short way west, Western Transmission, coud do it and said it was the throttle position sensor (TPS) and wanted $52.00 for the part and nearly another $100 to install it.I purchased a new lifetime TPS for $25.00.Also, I called my mechanic friend and he told me that it is not too hard to install.AutoZone is the place for us old guys.

JB
Review №76

Very polite amd helpful customer service

Ro
Review №77

It was good I was able to find what I was looking for

Ka
Review №78

Low quality. Never been really impressed with their products

Fi
Review №79

I love going to auto part stores its like my toys r us but ill never go to this store again. My tire was about to fall off and i stopped to ask for help. They were rude said they had nothing that could help me didnt lift a finger and basically said get out. U left and went down the road to OReillys and in five minutes they had me fixed and on my way. AutoZone abd there workers are no beuno on broadway.

St
Review №80

They were vey helpful getting parts for my 65 chevy.

Ta
Review №81

I love it when they have what you need

Ma
Review №82

Great place very smart people that work there

Do
Review №83

Very knowledgeable and helpful. Also have good member rewards program.

Ka
Review №84

Love it always very helpful and great service

Wa
Review №85

Always have what I need.

Je
Review №86

Staff did not seem very knowledgeable, unless it was regarding a smoke break

Ph
Review №87

Good little Autozone thats never too crowded. I myself prefer Kragen/OReilly but Ill come here if Kragen does not have a part I need.

Ro
Review №88

Extremely knowledgeable and helpful staff. Auto parts store that remembered me personally 4 months from my previous visit.

La
Review №89

Good service. Has what I needed

GA
Review №90

You need to hire people that actually know what theyre doing in a parts store

Er
Review №91

Their computer has the wrong part number for my tail lights but they exchanged them no problem.

Ro
Review №92

Great customer service.

Co
Review №93

Fair prices

An
Review №94

Guys here are very nice and helpful

Ti
Review №95

Theyre acknowledgable and efficient.

Re
Review №96

Less not able to find the part I need.!

To
Review №97

Great customer service

BI
Review №98

Everyone was really friendly and helpful

Ra
Review №99

Varry helpful customer service

Te
Review №100

I got wiper blades they put them on for me

Information
9 Photos
100 Comments
4.3 Rating
  • Address:1562 W Broadway St, Idaho Falls, ID 83402, United States
  • Site:https://autozone.com/locations/id/idaho-falls/1562-w-broadway.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A1189&y_source=1_MjQ2OTI0NS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 208-524-8181
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–10PM
  • Wednesday:7:30AM–10PM
  • Thursday:7:30AM–10PM
  • Friday:7:30AM–10PM
  • Saturday:7:30AM–10PM
  • Sunday:7:30AM–10PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
Similar organizations