Ron, Kevin, Fernando, Melissa and everyone at Napa is great. We here at Conrad Bischoff enjoy our close business relationship and look forward to years to come

As I write this review, I have been on hold for 15 minutes. I would purchase more parts from Napa if they would answer their phones in a timely manner and see if the parts are available through them. But it usually takes at least a 2 minutes or more of the telephone ringing and then being put on hold before I can actually talk to someone. I usually only use them when I cant find a part somewhere else because they dont answer the phone. This is not due to Covid because this has been going on for years since Kevin and the other guys were working at the Anderson store. Napa used to be my go to for parts. As a young technician, I purchased all my start up tools and most supplies from them. unfortunately it has become my source of last resort. i called on a different phone and a different person helped me because I told them I was on the phone for 15 minutes.

Needed parts for big green and they had in stock. Very friendly and informative.

Wish I could give a 0 star review. They kept me on hold for 45 minutes then told me they were too busy with customers that come in. Very Rude and Ignorant employees. Wont be back again.

Reasonably Priced Parts for everything A to Z and everything inbetween.I could not find a 2amp fuse anywhere in Idaho Falls or Ammon, due to the rarity of the part. Luckily the experts at NAPA were able to find some in stock and at a reasonable price.The customer service is great and has technicians always willing to help.If need a part that no one else has, head over to NAPA. And no need to break the bank either.

Good store, have lots in stock

Not enough counter people. Only2 guys @ counter waited 10 minutes to get help.

Nice to have somewhere besides OReillys. The guy over here is always so nice.

They probably have just what youre looking for.

Called and the man on the phone was not kind at all. Not impressed with the customer service what so ever.

Napa us the best

Best price on Valvoline Blue

I was looking for a relatively inexpensive part that was rather difficult to find for various reasons. Regardless, I was treated the same as if I were spending thousands of dollars. That is a big deal to me. I appreciate it very much and will never go anywhere else again.

Great experience here. The staff was friendly and helpful, had no problems, and they were silly with my three year old nephew that I brought with me!

Employees are a great help, but not a single one was wearing a mask and we are in critical Covid level. Come on NAPA do your part in this and follow the rules in requiring masks.

Had what I needed in stock when no one else did

I would go back in a heartbeat.. Thanks Larry and Fernando.

The counter people helped me track down some drive line flange bolts for an old pickup. They were very quick at tracking down the bolts I needed when other parts places were unable to help. Its also the biggest NAPA and really the biggest out of any auto parts store in Idaho Falls. If you need something, chances are this place has the best chance of tracking down what you need given the area, and worst case they can have parts shipped in the next day if they dont have it in stock.

Excellent I didnt have to go inside

I have been going to this store for years.Only reason I go there because it is close to my house.Never had a time where I had to wait even when there is only 2 customers at the counter.Slow and inefficient when you actually do get your turn.Even when you order online and go in to pick up, you wait.Horribly understaffed.I dont have the time to wait when I can be in and out from the competition.I will drive the extra couple miles to save time and get faster service.

Good Service, helpful staff.

Placed an order for curbside pickup and everything went well. Great customer service from the in-store crew.

Friendly staff, they always try hard to find you the right parts. They have a good selection of large hard to find sockets which is very helpful

After 4 other NAPAs these guys had it! Clean, easy, very helpful, and quick!

Parts staff seemed adequate and polite. Called ahead to ask for pricing on a sanding disc and I was told $2 each by John. I arrived at the store 10 minutes later and after searching for the part I was told they were $5.50 each. I was then told that John was just guessing and that they do not price match and will not honor their above mentioned quote price. The reason I drove to the store was because of the price on the sanding disc they had quoted me. Other than that the store was clean and organized, staff readily available.

Lyman was the best help. Great store!

Great inventoryService a bit slow

Gets the job done. Nothing special. Customer service adequate.

Great parts store! Always seem to have what I need. Staff is super helpful and knowledgeable. Thanks Guys!!!

Rude. Dont go here. Go to Rexburg Napa.

This parts store has always been my favorite for good auto parts! They always seem to have quality parts and the staff has always been very helpful and friendly. They are very knowledgeable and even volunteer helpful know how information I didnt even know I needed! I will, of course, keep buying my auto parts here and I highly recommend them. Thanks Napa Auto Parts for outstanding service all the time!

While I was waiting to get so wires cut, all three of the people at the counter asked if I was being helped at different times. Really impressed with this location. Sometimes I go into stores and no one even greets me for 5 minuets.

Ive always liked the quality Auto parts and supplies NAPA carries. The service at this one does not disappoint. I got some tools, chemicals, and an oil filter.

Very helpful counter people

Very helpful sales staff. Opened a package and walked to my vehicle to verify we had the correct be part. Highly recommend.

Marcos does a great job and tries to give me other choices if the part isnt in stock

I called their store first thing in the morning, and was asked to be out on hold for a second, sat on hold for nearly 10 mins. Drove down to the store later in the day and while standing in line had the gentleman behind the desk answer a call, and asked to place the customer on hold. The customer sat on hold for a good 5-10 minutes and then hung up after hopelessly waiting.There were customers in the store with only two clerks. The store should be taking names/numbers and giving call backs instead of wasting customers time leaving them waiting on the phone until they hang up.That being said, the store is clean, and is generally competitively priced when compared to other local stores.

Extremely helpful

Love the store, great help, no east Idaho Napa stores open Sunday, Boise area stores are open Sunday. I would drive 40-50 miles to a Napa when i need parts....

Unhelpful and over priced

Two different associates told me I needed 2 different parts when I asked for a rear turn signal. Then I was told how to open the compartment for the jack instead of the panel for changing our the bulb. Then no one would go to my car to even show me where to begin after what they told me was wrong.Very dissatisfied.

Just went alojg with a friend here. Its an ok place to get auto parts but I prefer autozone any day over NAPA

Great knowledgeable counter help. Always friendly and thorough.

Pretty pricey but how has good stuff like a lot of good lights for small trailers

Always a pleasure to visit this store. They find what you need or order it and have it the next day most of the time.

One of their employees blew through a four-way stop sign today at the corner of Lincoln and Ammon at 3:15 today. Didnt even slow down, very easily could have caused a wreck. Have never seen that before, especially by a professional business representative.

Great place it has all the parts you will ever need fur your car

Great customer service!

My families shop in Island Park deals mostly with Napa. They help us out any way they can. We usually use the West Yellowstone store but when they dont have what we need IF can usually help us out

Awesome experience. They know what they are doing. Helpful. Courteous. Napa know how.

Great company always very nice about helping me put fluids or even wipers on my car

Affordable parts, competitive prices, and great customer service. I plan to return in the future.

Went into this store on 1/11 and it took nearly 5 minutes for anyone to try helping me. As I stood at the counter wondering if any of the 5 employees standing around gossiping would ever help me, I thought it might very well be the worst customer service Ive ever experienced.

Fast and easy place to get car parts. Knowledgeable and friendly staff

Great location and selection of parts. But I dont know if you could train employees to be slower than these workers

Excellent service.

Great place. Great customer service!

Parts delivery driver is very careless and has a problem with his middle finger. The man cant drive, he shouldnt be out on the roads. Will never go to napa ever again. He is supposed to be the face of this company very unprofessional.

Great service. Thank you, Forest

Clean store, quick service.

New store, nothing partucularly dufferent than the old other than the location. Looks to have good selection.

ALWAYS HELPFUL, GREAT PARTS & THEY BACK THEM UP WITH GREAT WARRANTYS

Great service. Keep it up

I didnt deal directly with anyone, my boss did, I cant really say anything.

Excellent service!

Knowledgeable and polite staff. Had all the things I needed in a dire situation

Order something and they kept telling us to come tomorrow but the part never came in

They were eager to help us out.

Kevin was a great help and fast service.

Friendly knowledgeable staff, products and prices

Waited 20 minutes for the counter guy to figure out what he was doing, then we left.

Always helpful staff.

Always have what I need

The staff is extremely professional, polite, and knowledgeable at this particular store

Cant help you at counter and just walk around and sit in the back of the store.

Great people super helpful and very knowledgeable.

The least helpful most expensive rudest business in town I would give 0 stars if I could.

They only have one person working there that knows what hes doing hes part time theyre expensive and they dont have the stuff you need most of the time.

Very helpful staff.

Really good customer service

Knowledgeable helpful cheap good products.

Great slection of auto parts

Seems like no one there knows what there doing or want to help you.

High price parts staff not so good

Favorite parts store

Hit or miss service, hard to find parts, only one entrance into the parking lot off of a busy street.

Great prices.

Awesome staff, great selection!

They had what I needed and it was on sale!

Very helpful workers.

Always friendly!

Convenient and willing to help

Very easy experience!

Very big store!

Huge store, with huge selection.

Friendly service

Slow service and wrong belt

Great!

Very well

For recent vehicles it is a good place, for old vehicles not so good.