Everyone was very knowledgeable about what we needed and the gentleman who took care of us was incredibly patient and kind.

Confident people and if they dont have the part in stock they can always get it very quickly.

Stopped in yesterday to have my battery and alternator checked, as my car had trouble starting. I was a little distressed as I had errands to run, kids and school the next day. The lady behind the counter said she couldnt test them in the rain. It was raining a little more than a sprinkle. Ridiculous! Went to competitor, OReillys, and by then it was really raining. Not only did OReillys test everything, they also put my new battery in the car. Not only has this location missed out on a sale, they failed to provide customer service and have lost a customer plus more as I tell my story.

Went in there yesterday to get a new key battery, the nice worker there helped me from the moment I walked in the door until I left the store! He even changed out the battery for me and he didn’t have to do that, great service real nice dude. Thanks Auto-Zone.

If you need parts for your car at a great price Auto Zone were you should come.

One lady in here is very rude and always has an attitude. During my transaction she rolled her eyes with every question I asked. Her service to me felt like a burden on her. Terrible customer service.

Needed help with wipers. Had to order for my model car. Came in next day and was installed by helpful friendly person

Store Manager went above and beyond all expectations. She provided excellent customer service and personally delivered what i needed in a timely manor.

Auto Zone on Broad River in Irmo (Kennerly Crossing). So helpful! I’d had a rough day and didn’t even know what my car needed. The men there figured it out and got me what I needed quickly and kindly.

My battery died across the street and a gentleman still came to assist start my car. He then helped me buy the right battery since mine had its life. Everyone was nice and very helpful. Store was neat, clean, and well stocked.

They had the ignition coil I needed for emergency repair of my Hyundai sonata

I love the lady manager here. She is friendly and knowledgeable. She also will grab a battery quick and yank it out for ya..

Superb customer service!

Needed a last minute purchase for my Grand Cherokee the employee was super helpful and polite and very proactive as soon as I entered the door he greeted me and took care of what I needed. He even gave me a tip on something Im working on and advice to purchase boot protector stuff for my new plugs. I would definitely recommend this location to friends and family in the future and Im sure I will be back as well. I believe the mans last name was Martinez on the receipt it has csr#20 he deserves a raise best customer service Ive had at any retail location in a long time.

They were very helpful

Ive been to several Autozones in the Columbia area, but with this one being only 2 miles away from the house, its my go to location. The staff here are very friendly and knowledgeable. I appreciate how a few of the less knowledgeable employees dont just guess or act as if they know something when they dont. These employees ask the manager or other staff to make sure they answer with facts and give me accurate information. Managers are great and make sure you get everything and anything you need.

To those who wants to go to this store PLEASE read my story.If you guys want to but something in this store you need to pay attention on your receipt and check your card/bank account right away if you are using debit/credit card to pay.I had a really bad experience in this store, last June 24, 2020 i purchased an item with a promotional price of $22 + and the regular price on the shelf is &37 +. But when they check me out the price came out $45.99 without any breakdown of the taxes, it was not showing on the receipt. ( i hope i can post a picture of my receipt) I just assume that the taxes is more that $8. But when i check my bank account, the amount deducted was $49.67. (Again, i wish i could post a screenshot of my bank account).Not just that, when i was ready to claim my rebate, there is no instructions on the receipt to claim the rebate so i call the store asking on how to do the rebate, and they found out that the item they put for promotion is the wrong item. So i come to the store to talk to one of the manager (lady) on what they can do about that rebate, how can i get it back. Bit she said there is nothing she can do about it, she just said Sorry. But it was not my fault that i buy that item that has a promotional price, which they put that promotion to attract customer and it so happen that i was attracted because of the cheaper price., for me it was the stores fault to mislead a customer in that situation. I did told that lady that i was robbed by the store.So the store personnel has nothing they can do, but i find a way. I called the Regional office and explain about the issue and that lady that i talk at the regional office find a way to give me that $15 rebate. I applaud that lady in the Regional office. She called the store and after few minutes she called me back and instructed me to go back to the store and get my &15 gift card. But still even i get $15 back, i sum it up, the $49.67 that the store took to my bank less the $15 will be $34.67, it’s still way higher than the promotional price that they put which is $22+. The store still robbed me $12+.So please guys, be very careful in this store, i just don’t know if all autozone store does this. Robbing a customer.I will never do business in this store again..Thank you for giving time to read my story and bad experience in this store.

Every time I go in this place I am treated with respect and kindness. Whoever is working always helps me with whatever my needs are. They’re honest and will tell you the best way to go about fixing/repairing/replacing, or they will point you to someone who can.

Although purchased at a different AutoZone location, employee would not allow me to return two of their products. I did not have a receipt for; however, was indeed purchased at an AutoZone in-store location.

The customer service was great. Wish they were a bit more knowledgeable with parts (maybe new or cars are not their thing) but over good.

Well-stocked auto supply store with knowledgeable, helpful employees.

Extremely helpful staff..

Went to kill time while the wifey got her fangs cleaned. Ended up getting some glass cleaner and a drink. Not busy was able to browse pretty freely. Staff wore masks. Customers werent required.

It was wonderful, I got service with a wonderful smile and I needed that, everyone needs that.

Great staff. Very helpful and friendly

My store for auto parts period. Great staff

I brought my vehicle in to have the battery tested. They replaced my battery at a reasonable price and tested my alternator. Everything is working fine and I am very happy with the service and price.

Stephen Waters not only helped me find the bulbs I was looking for, but he did not hesitate to install them for me and align them just right! Only took a little bit, and I was in and out with time to spare before heading into my night shift. He saved me so much time, hassle, and anxiety and made a lot of friendly conversation while doing it. So glad to have such a great auto place less than 2 miles from my home!

It’s come to this. No one will acknowledge theMANAGER !!!!!!at 9860 Two Notch Rd, Columbia, SC 29223 is robbing customers after hours. Saying that he will work on your car and accept money via cash app. Then never work on your car. Blame that due to Covid he can’t fix anything but only after accepting your money. Then he stops responding when you ask for a refund. I don’t appreciate autozone mistreating it’s customers this way. Or allowing this to continue.

Good service

Went to store 0892 and had excellent service. Carlos went out of his way to clean the corrosion on my battery and gave me some suggestions on things I should do with my car. Great service and with a smile!

I like that theyre always friendly and ready to help out. Plus I can I put an order online and within 30 minutes I can pick it up

Odell is extremely helpful and friendly. He helped me find exactly what I needed and explained fully how to use the hose and how to put freon in my car. Thanks Odell for your wonderful customer service!

Was recently helped by Allen. I Had a loose part connecting the battery and was given misinformation at a local repair place that was just trying to charge me For more than needed. Allenfound the correct piece in the store and Worked on installing it with such a professional and friendly manner in a he hot sun. So glad I didn’t let the repair shop work on it. We have always purchased batteries there and will definitely continue to Give autozone our business.

This Auto Zone is always great & helpful. Staff is friendly & knowledgeable.

Keshund and Odell was a very big help!!Thanks for the help!!

Very helpful thanks

Always a 5 star visit at my local AutoZone stores!

Ordered wrong part but was quick to correct situation.

Went to get a battery for my car. The manager took my money then left me to help others that came in behind me saying for me to get out if i did not want the battery i just paid for? Really? He has my money and no battery because he does not know how to work the cash register! Going back this morning to talk to his boss about his attitude and service. I called him a racist for serving other none white customers after he took my money and refused to give my the car battery. I do so hope their video shows how he treated us! The manager had no idea how to use the computer to print out the receipt. His answer after he got our money. Just leave us and help those that came in after us!DO NOT GO TO THIS STORE!

Good for parts not so much for advice.

Attentive staff with convenient inventory

Good place to get all your auto needs they sell parts for your car. They will test your battery free. They will loan you tools for free too.

Great customer service

Super helpful, explained everything to me thoroughly regarding the parts I purchased as well as what the mechanic should say/do

Got things for oil change

I purchased an alternator and it went out. So I went to the store to do a damage return. I had to purchase another and bring the old one back to get a refund. So I did that and returned to the store later that night. The manager on duty Odell told me I had to wait until the next day to get a refund. Because he had counted down all but one of his registers and didnt have that much money on that register. I informed him that all he had to do was get a loan from the safe and the next day his paperwork would all be on point. He called 2 other managers who must dont understand customer service and they told him to tell me to come back tomorrow as well. They didnt know I managed a AutoZone and knew what procedures you had to follow. Needless to say they are losing customers daily due to them not knowing customer service.

Allen and Carlos were absolutely awesome replacing my battery in my Nissan Titan. They absolutely went above and beyond the call of duty with their customer service skills !!!!!

2 workers in the store. One was on the phone helping a customer, cool. The other came in from smoke break walked right past me and 2 other people who were obviously waiting for service and said nothing. Worker on the phone called out the other workers name for help, only not to come out and help.

They didnt have the oil filter to complete an oil filter and oil combo, and instead of trying to accommodate us, the assosiate just said Go to the Hub, theyll have it. How am I supposed to know where or what the Hub is? How about some customer service instead.

Large inventory on hand. Store was clean and organized. Staff was friendly and helpful.

Great service, cheap prices, installed my battery in 5 minutes. Definitely going back.

Very helpful staff. I was able to walk in, find assistance with specific​ part. Before I knew it, I was leaving to go home and fix my car.

Super friendly and great rewards program. Always a great idea to shop here if we need it.

Service was fast and friendly.

Well organized store that is clean and staffed by helpful employees. Staff delivers knowledgeable recommendations on products and trouble shooting car issues.

I had an awful experience in this AutoZone today the store manager assumed because I was black I couldnt read when I was questioning why the price wasnt ringing up what the advertised price was. She stated to her associate on two occasions while I was there. Once when she was outside of the store and I could hear her. Then again when she came in the store. She started the customer needed to read because it was a mail-in rebate I informed her very quickly that I did read it and that this particular oil change special was not a mail-in rebate. The associate also informed her of the same and said the other associate had told me the wrong filter. This is my neighborhood AutoZone where I shop all the time but I will not be shopping there again.

Super helpful staff who wasnt out to try and rip me off. Went in for check engine light reading and they gave me some solutions that werent just buying big parts.

My battery died and they replaced it right there in the parking lot in under 20 minutes.

Great service, Carlos was very helpful

Wonderful service very helpful great place to get you car problem tackled

I had to pick up some break fluid and some oil for my vehicle. The poeple are nice and friendly and knowledgeable and are willing to help you troubleshoot your issue with car or truck.

Helpful staff

Was told that my purchases cant be validated through my rewards card, even though every purchase is linked to it and every other AutoZone in the state of South Carolina will, never doing business here again

Very nice folks working there and very helpful.

I get all necessary parts usually under warranty

They had what I need and for a good price

Odell, Reece all are great group people

The manager helped me out tremendously. Great people.

Always helpful staff ready to assist with tech n sales support

Good parts store. always have what I need decent prices on parts.

Very helpful and friendly staff. Thank you so much for helping me change my blinker light!

Helped to replace necessary bulbs. Very courteous.

Best customer service ALL way helping me

Friendly staff, knowledgeable and willing to assist w any issues you may have

Homeboy was hitting on my girlfriend implying she needed to pop the trunk but in a sexual manner. I wish I had gotten their name but they had ginger hair and a beard

Very good service. Knowledgeable staff.

The staff there is amazing and very knowledgeable.

Used to have great people, now you are ignored before you can get help. They used to go the extra mile to help...but no more!!

Always a helpful staff.

Got a few things here but if they cant look it up they cant help you...even if you tell them exacly what you need they do t bother to go check themselves

Good products and great service.

Nice employees say tonnes about the employers

Elsa was super rude when I went in for something today. Eventually she had to ask her manager, who told her to just do what I was asking for on a battery return. But she kept muttering we are not supposed to do that even though her manager had already told her it was ok. Did not appreciate the experience.

To busy need more help.

Nice store, kind of pricey though.

Outstanding customer service!

Great customer service

They have what I need! The others had to order. Not these guys !

Helpful staff

Good

Good service staff is ok

Great and manager is really helpful

Very nice and always helpful

My number 1 parts store. Believe me, and Ive been to all of them.

Worst customer service in the entire auto parts industry. You would think after spent $200 on a battery they wouldnt mind installing it!

Great customer service!!

Very helpful staff!

Very knowledgeable staff, fast, polite, and took care of my problem with my new car battery problem.

Customer service is terrible!