Bill plugged my tire a few weeks ago; which prompted me to return for an oil change. Thank Blake for resetting my mileage for the oil change, tire rotation, & engine filter (I think that’s what you said). Great customer service and very knowledgeable of the services being used!

I highly recommend John and the team at Carlock! We had such a wonderful experience in what can usually be a real hassle. John took the stress out of our shopping adventure with true customer service. John was easy to work with and knowledgeable. Most importantly, John allowed us to look around, test drive and take our time. Ryan and John stayed late to ensure we were taken care of and answered all of our questions. Overall a great car buying experience topped off with top notch customer service!

GREAT service! Everyone was so nice, kept me informed through the whole process. It was ready sooner than expected & is running great. 10/10 recommend!

Everyone was very friendly and very helpful. I highly recommend visiting them if you are looking for a car.

Excellent Customer Service!! Spencer was very helpful and guide me thru the process…

Oil light cane on while on highwayPulled in and was welcomed by 3 friendly staff with fast service

Sammy Stephens was an amazing salesman to work with. He gave me lots of helpful information about my vehicle before the purchase and after. Definitely one of my best purchases. I absolutely love my 2021 Nissan Rogue. Sammy was great! Thank you!

Anyone who has ever bought a new car knows what a pain it is. Try buying one during a shortage!!I found what I wanted online, it just so happens it was at Carlock. I called and talked to Alyn, explained that I was in Texas and wanted him to hold the car for a week until I could get there and pick it up. Out down a deposit and boom....they held the car.Got the credit and payment amount settled over the phone so when we arrived all we had to do was sign the paperwork. The 5 hour buying experience was honed down to 45 min.Thanks to Alyn, David and the rest of the team for getting me set up with my new Rogue SL!!

Joy Jones made our experience at Carlock Nissan exceptional! She went above and beyond to make sure we knew every detail about our 2021 Armada. It was a stress free experience and we left there feeling like we had known Joy forever. I would recommend Carlock Nissan and Joy Jones to anyone. We love our new car!

My salesperson was Briley, she was knowledgeable, professional, courteous, and personable. I told her what car I wanted and it was ready when I arrived. She spent an enormous amount of time explaining all of the features of my new Rogue.

Great service! Thank God 4 Jonathan & other employees! 🙌

Came in for an oil change. Was met by service people who were very courteous and made sure everything was taken care of. My truck came back better than I expected. It had been serviced and vacuumed.

Excellent service! I will tell others about the professional people who work in the service department at Carlock Nissan. Jonathan was especially helpful and answered all my questions.

Everyone was very nice to me at Carlock, but I felt like I was being taken advantage of for being a woman bringing in my car alone. I came in for an oil change and while looking under the hood, they found corrosion around my battery (there was), and then said I needed a transmission fluid change. I did those two extra things in addition to the oil change, but then while I was waiting for my vehicle to be done I was told that the technician on my vehicle said I needed new rear brake pads (said they were at a 2, than a phone call within the next few days said there were at a 1). I helped my father look at them at home and the pads actually had half the pad left on them!!! Thus, I felt like you were just trying to get me to spend more money and have the brake pads changed or your technician doesnt know what hes doing when looking at brake pads. He might need a refresher course. Ill definitely be thinking twice before brining my vehicle back to Carlock.

After some hard work from a great and amazing staff here, my wife was able to purchase her dream car! Yes sometimes there is long hours and some bundled nerves. But with Bruce, Tim, and Sammys help. And of course an amazing General Manager they stayed late and worked their magic for her! Thank you and you will be receiving all of our friends and families business from now on.

My car dealer was the best! She made sure I left with the perfect car. And the service was outstanding!

This is the second vehicle we have bought from Briley at your dealership. She is amazing, very knowlegable about your products. She went ABOVE & BEYOND to get the best deal for us on both vehicles. Would highly recommend her as the best salesperson in West TN.

Since I got rotors,brakes and transmission fluid changed,it was done in a timely manner..

I purchased a new 2017 Maxima SR from Carlock in Jackson.It has 35,000 miles on it currently. It is garage kept and maintained regularly there. It is always hand washed and has never been through an automatic car wash. I had a quarter panel moulding fall off as I was wiping it off. I bought a new one which already in stock.That tells me that there is a problem as that is not a regular stock item.I found out that it has been redesigned and a larger hole has to be drilled to replace it. It was 310.00 and a local body shop wants 120.00 to replace it. It should have been on a recall.I talked to Nissan and they said they would record my complaint but no offer of help.45 000 for a car with parts falling off. My last Nissan product.

The initial visit was confusing. I was accustomed to going to oil change directly but eventually saw signs to pull to Nissan dealership . Jennifer was very helpful to me for my oil change. She was very nice to all the customers during my visit to the service department. I liked the mats on floor and seats and the covering for the steering wheel.

The only reason I would not use them for future services, I live in arkansas...they went above and beyond. They were very polite and professional. They were awesome people to deal with considering the situation. Fixed my car in a timely manner. Kept me informed and up to date with their progress. Outstanding. To Jonathan Thank You for everything.

Excellent service!! All the associates are super friendly and helpful. Mr. Bill Lindsey was the best!!!! He listens to your needs and wants and directs you accordingly. Super great experience. As a first time buyer, I was comfortable and overly pleased with my entire visit.

Phoebe was awesome she answered all my questions and was very upfront and honest!

Pretty disappointed with the service department. Went by on 8/16/21 about my car air not working. They set up an appt. for 8/25/21. I show up for my appt., and I was told they were short staffed & couldn’t get to me. No one bothered to call to let me know ahead of time. Rescheduled for 8/31. Dropped my car off at 9:30 AM. Call a little before 5:00 to check on it. Put on hold for 15 minutes while 4 different people pick up and ask for my info. End up hanging up because no one ever came back to tell me anything. Go to pick up my car, and they can’t find my paperwork. Then was told that one of their machines messed up & they never got around to fixing my air. Again, no one bothered to call to communicate what was going on. I will be going elsewhere. I’ve been a regular customer since 2013, but this experience was beyond unsatisfactory.

Mr. JD Clement he was the best when its come down to great customer service. He took very good care of me. He did his best when i had a problems with my extended warranty. He kept me inform on what going on with my truck and he came up with the best options that best firs me. I will truly come back. HIGH FIVE to JD he rock

My daughter Went to get an oil change and was charged astronomically. Wasn’t alerted in advance to the price gouging until it was time to pay. Another vendor told me he could’ve changed her oil for half the price. Will never buy another car there again.

Calock Nissan has excellent service and friendly staff. The service department is awesome.

Everyone was wonderful. Bill Lindsey was a great salesman. He answered all my questions and was very knowledgeable about the vehicle. This was a wonderful experience.

Was told the wait time was about an hour and a half. They were done in 30 minutes. That was great since I was just sitting in the waiting room. Also car was vacuumed out and left clean.

The worse place for the service, after 4 th time of appointment reschedule, I was waiting on my car for more than 24 hours after that I went to check and waited for half an hour to get an answer from one of the staff member and there was 4 to 5 staff members going in and out but no one has help, finally I have to ask for manager and told him not to do anything to my car and give me back.

There is not a better place anywhere to your vehicle’s needs taken care of! Jimmy and Jonathan are an amazing team and Christina is the best sales person I know! They have a lifelong customer in me!!!

I was so pleased with how nice everyone was at Carlock Nissan when I went to have my oil changed and tires rotated. They were also FAST!I had to schedule for something on my Maurno to be fixed due to a recall. Scheduling was easy and pleasant.

They was fast and easy to do business with

Excellent service from everyone. Complimentary snacks, espresso and water.

It’s a really great place! The people are wonderful an very helpful an will definitely take my to them again!

Inquired about a car Friday talked about it and set up a test up a test drive for Monday. They sold the cat which isnt a big deal, but DID NOT TELL ME THEY SOLD IT. Thats great communication thats for wasting my time and letting me drive an hour for no reason. WORST DEALER I HAVE EVER DEALT WITH!!!

Plan on a minimum of an hour wait for an oil change, even if you are the first or second person there when they open.

Everyone was so friendly. It was a quick and easy trade and buy. Our salesman was great.

Briley Curby was a great salesperson. I found her friendly and helpful.

From the moment I pulled up to get my car service, I was treated incredibly well. Everyone was kind and went out of their way to make sure I was well informed about what was wrong with my vehicle. They even vacuumed and wiped down my vehicle before they brought it back to me.

Chase White was excellent! And was very knowledgeable about the vehicles I was impressed! Ryan Lewis went above and beyond to make the numbers work for me and I appreciate both of them! Im a former customer and will absolutely continue to keep coming back bc of this experience for sure!!! And highly recommend!

Joy Jones was a doll! She went above and beyond to make sure our car buying experience was exceptional!

This team was amazing. They were patient, knowledgeable and understanding.

Dropped off Thursday evening for battery, oil change, sensor. And pin on front frame. Monday afternoon all that had been done was the battery and oil change.

Went to Carlock Nissan in Jackson with a problem with my Frontier. Told them I could hear my belts slipping and sounded like the clutch on my air conditioning was kicking in and out. They put my truck on their analyzer for $115. They then replaced 3 belts and tensioner for a total of less than $600. They did not give me any credit for the analyzer like some dealers do. Started driving and in less than 2 miles, I heard the truck doing just like it had done before I brought it in. Went back to the dealership. They then “adjusted” some things. Truck still sounds just like it did. Actually, it now has a sound that I haven’t heard before. Will not go back for any repairs there until this is cleared up.

Great experience. Professional and friendly. I did not feel pressured. I would highly recommend Carlock Nissan in Jackson, TN!

Pretty nice dealership. Had an appointment and was in and out in less than an hour.

Got my oil changed and tires rotated, the service department and team was excellent. I left with my car looking better than when I arrived!

The service I received was fine. I didnt appreciate being told I would lose my warranty if I didnt come back by the next oil change date. I miss it because it takes 2 weeks to get an appointment. I drive for a living and cant not drive for 2 weeks while Im waiting for my appointment . Its not my fault its theres for making customers wait weeks at a time to get their service.

A really nice crew. Congenial and had a lounge area with coffee and free sodas. I brought my service dog to test them. They were even eager to bring her water. Things with Corona virus didnt get in the way. 👍

Everyone here is so so nice! All the employees on up to the GM go above and beyond to make sure everyone is shown nothing less than exemplary service, kindness, honesty and respect. The employees here have earned my business for sure!! Thank you Carlock Nissan for always going above and beyond for myself and my family!!

The representive Jonathen Morris was great to work with.

John, Jr, and Johnathan gave me very good customer service way above a 10 Thanks

My Armada was left for 3 day with the 3 items I requested performed. Only 2 were done and said not aware but Were told when made reservation and on drop off envelope. I really don’t believe the tired were rotated because no handprints on dirty rims. New service people every time I come!The only saving Grace was Lauren from the Valvoline lube ship. She came in and got the oil change. Then the car wouldn’t crank on the battery they just swore was no problem! She recheck...bad cell. She got the new dealer manager to give me a battery. She will be the only reason I come back. The service department in Carlock was rude.

My wife and I took my son to look for a car. As with any car lot, a rep. showed up within 5 to 10 minutes. Personally, Id rather have about 15 min. to walk around but, the interaction wasnt overly aggressive but more so, informational for the rep. Tim worked with my sons purchase for about 5 hours to get my son what he needed. Two days later, my wife and I went back to trade our vehicle in where Tim worked just as hard for us as he did with our son. Tim was very friendly with us the entire time and aggressive with the sale once we sat down.

It was great I waited a little longer than i should but the man in services were very apologetic and nice and treated me real well i would recommend to a friend

Staff was friendly and helpful. Took awhile for work to get done. But was done great. Price is high

The team there is AMAZING! They worked with us to meet our budget. We went to several dealerships that day, and none come close to the staff at Carlock of Jackson, tn.

The service dept. was very efficient and answered all my questions. They exceeded my expectations.

The employees made me feel comfortable. The salesperson (Christina) was very helpful and so nice and friendly. I felt like I made the right choice on the dealership and my new Nissan Maxima.

The salesman was very patient and professional took time and explain things that I didnt understand which meant alot I will tell people Carlock Nissan is the place to go .

We had an awesome experience buying our new Murano. Salesman John was great. We felt no pressure to buy. Price was great. Very pleasant experience! I was recommended by my aunt, and she didn’t lie. We both agree that this is a great place. We definitely recommend!

Ive been purchasing cars from this location for years and have had several people go there also. they have always taken care of all of my vehicle needs and never had any issue with them at. will gladly drive an hour one way to have them service my cars.

Horrible customer service, no communication, very unprofessional.

The service department is a joke. Had an appointment to get a recall fixed and busted speaker fixed that was supposedly under warranty ( the lady in the service department said it was) on a 17 Maxima.We made an appointment for 11:00. We dropped it off and they said about 4 hrs and it would be fixed. We drove home, 30 miles away and then drove back at 5:00. To find out they were going to keep it overnight. They didnt even call to let us know it wasnt ready. We pick the car up next day, the busted speaker isnt fixed. They said, the new one looked bent..We take it home and reschedule for 2 weeks later at 3:00.They said it shouldnt take no longer than 2 hours We go back at 5:15, they said the speaker was not under warranty now. Best part is,$300. labor to replace a 85. dollar rear speaker.The sure do know how to waste peoples time and money. Ive seen kids lemonade stand managed and ran better than these fools.

Not answering to transporters on central dispatch

I requested to schedule an appointment online within a few minutes I was contacted by Briley. I was surprised and eager to meet her because she called me and scheduled an appointment over the phone so suddenly. When I arrived she surpassed my expectations and worked hard to get me in a vehicle that I wanted to have. Briley was so concerned about me and as a stranger can relate to some personal things I was going through. She remained professional and I have absolutely no complaints. I appreciate her youth, spontaneity, and passion to help others drive the vehicles of their dream. I will definitely be back.

I highly recommend!

Mr. JD and Mr. Johnathan was soooooo Polite and helpful took great care of me. Also not to mention they r both sexy men of the year

Excellent staff

We owned a 3 year Nissan Armada platinum that has lost all acceleration power while crossing traffic several times and the best answer we get is nothing showed up on computer. We traded the car in for a GMC Yukon and will never buy another Nissan. The safety of my family isn’t a priority of Nissan as they just want to send it home and say bring it back if it does it again. I owned a Nissan Rogue that did the same thing years ago and thought maybe issue was resolved but obviously Nissan can’t solve it.

Mr. Tim and Bruce are awesome!

The price was very reasonable, especially for a dealership in my opinion. The wait time was not that bad at all, especially considering when we drove in there were a dozen cars or more ahead of us, I was actually considering turning around and going else where, but the service guy that came out to the car said it would be 45 minutes to an hour, so we thought we would see how true it was and they definitely did it within the 45 minutes. I do like this location and having dealt with them on a previous car I can say I do feel they are honest.

Had a great experience with John Ryan. Steve was awesome at explaining the lease process. It was an easy experience nothing stressful or complicated. Thank you all for being so great to work with. Look forward to working with you in the future.

Stupendous, awesome experience with great people to work with you. Consider this place if you need a car. Alyn Byrum was a dream to work with.

Worked really hard to get me a brand new vehicle. Tim the dealer was very informative on explaining the features of the SUV. Bruce worked very hard to get me aporoved

Jonathan was a great person and helped me to stay conformable and work with my needs in purchasing my new car!

They had my vehicle over a month after I was told it would take only a week or so knowing that the rental fees where Coming out of my pocket . And even though they knew this and knew that they had over exceeded their expected time frame I was given they didn’t even offer to waive partial of the rental fees especially since I had to pay 400 in rental fees to them because they are not capable of accurately accessing time frames of repairs. And let’s not forget they even lied like they was waiting on payment from my insurance so I had him to call the same day and they told him they had everything they needed🥴

Ryan Lewis Goes Above and Beyond For His Customers! I am Extremely impressed.

Came in for regular service and an update to backup camera software. Service was quick and on schedule as I had a scheduled appointment. Will be back for all my service needs.

Great customer service

My husband and I bought a Nissan Pathfinder in December 2019. Big Steve was so easy to work with and really hooked us up! He went above and beyond to make sure we were satisfied and even flushed our transmission just because he wasnt 100% sure when it was last flushed. I would definitely recommend buying a vehicle here at Carlock Nissan in Jackson!! ask for Big Steve when you go!!

Don’t get your oil changed here. They will scam you. The guy told me I had to replace the oil pan because it was stripped, so I did. Next oil change at another place, they told me the exact same thing..that I need to replace my oil pan because it was stripped and they showed me. These guys charged me $200+ to replace my oil pan and didn’t replace it. They take advantage of you if they can, please go somewhere with people you trust.

Very Rude. We had decided on a Murano Platinum and had an offer at another dealer but wanted to give Carlock an opportunity to obtain our business.We went in to discuss a final price on a particular vehicle in stock. The sales lady asked for our Drivers License to start the processes. I declined to turn over mine and my wifes personal Identification just to start a discussion.At this time the sales manager approached us and rudely informed us that he would not discuss any deal without first getting photocopies of our personal Identifications.Therefore we left and will never return.

I stopped in for an oil change on 2-29-20 at about 3:00 p.m.. The staff were very helpful and self expediting. From the moment I put my truck in Park to the moment I put my truck in Drive to leave it was 45 minutes. That included gathering what information was needed and explaining the details of my bill which included a multi-point inspection. In short im happy with my experience.

Everyone was very nice and I got such a great deal that I couldnt turn it down. Briley was knowledgeable about the vehicles I was interested in.

I’m Stanley’s wife LaRita, Jonathan was amazing! So nice and did everything he could to get me the car I wanted!

I was there for 4 and a half hours getting a tire changed ((nail in tire) and an oil change. That was crazy unacceptable. I could see my car still sitting on the lot after 3 hours so I asked,were they going to start on my car anytime soon? I was told I could leave if I wanted by the girl at the register. Excuse me, what? Eventually they said my car was ready after 4 and a half hours. The next day I noticed my tire is on backwards with the inside text facing outward. Unbelievable. This is a dealership. I paid $243.00 for this service. No. I will not be purchasing my tires there anymore or taking my car to be serviced there anymore. I am no longer sure if I will be purchasing my next car there. I said I would. But after the last 2 bad services I received I am no longer sure. I dont like being treated so rudely.

Jonanthon Morris, in the Service Department, was courteous, professional and very helpful. He fully explained everything and resolved my problems in a timely manner.

Just one thing, The service department did not put a window sticker on for the next oil change

My service with Nissan was excellent. We were help by Stacy Dunn as soon as we arrived on the lot and she was very helpful from beginning to end. Stacy and everyone involved in the sale of my beautiful new Armada were professional, nice and very knowledgeable. I will recommend Carlock Nissan of Jackson to anyone interested in purchasing a vehicle. Thanks again for the great service.

I was greeted with respect from Johnathan, he was thorough with the details and pricing of each vehicle. He went over and beyond to get me financed. Austin and Big Steve were also AWESOME! The entire NISSAN TEAM that I dealt with absolutely.......ROOOOOOOOCK!✊🏾 I love my car... Thanx guys👍🏾

I had a very pleasant experience. Our salesman Brandon was amazing and very compassionate about my situation. My very first new car and it was great. Thank you.

Easy to deal with. Great deal on a car.

The place to buy a car from!!!! Great atmosphere and wonderful product.Will beat any other dealers price.

Simply stopped in while traveling for an oil change. Great staff, quick and reasonably priced service.Thanks!

I had my oil changed and tires rotated. The service was friendly, efficient and was completed in a very timely manner. I like that they offer beverages snacks and free wifi . Great job !

Cant really say enough about my experience with the service dept... they accomplished more in a day than a Memphis dealership did in 4 days. Great attention to customer experience. Cory and Matt 👍 This level of service creates loyal customers.

The attendant was great! i was there a long time but McBride made me very comfortable and he kept me informed throughout. They were the same with the others.

I came to get my oil changed all the way in Jackson, Tennessee. The only reason I came was the fact I thought I had a coupon. A nice young lady helped me and informed me that my coupon could not be applied. She was sweet but I need to feel I’m getting a deal if I drive all the way to dealership for oil change.