When in the direction I had expected. Personnel were respectfully and courteous! Prior planning and working via email before I went there was worth the time and effort. Appreciated the finance managers expedience and work ethic.

Had to go by and get my oil changed and had the BEST EXPERIENCE a patron could ask for. Manny took such care of me and my car ! If u gals and guys need an oil change THAT B the best place I would recommend go yall..

I had an amazing experience with Nissan of Jefferson City with Kevin W. as my salesman. Would definitely do business with this location again! I actually enjoyed the car-buying process - it was genuine and informative, not stressful or high-pressured.

They manger Cody was very helpful. I would go there again. He treated you like you was family.He was very respectful.

Great place to go for a car. Purchase or repair, they are there to help

Wow! I dont even know where to begin! Cody & Kevin were the greatest! They were very knowledgeable and friendly and able to help me get my new car. Such a blessing! Cody was able to work with the banks and finances and knew exactly what he was doing. I am so appreciative that he asked questions and actually listened to my husband and I and was able to go and work his magic! Kevin was very knowledgeable about the cars on the lot and very personable. I feel that both gentlemen were not pushy and cared about our car needs and was just the best car experience we have ever had at a car dealership. Ive bought about 10 cars in my life so far and this was definitely that best experience Ive encountered. Also my husband and I were not able to get there any earlier than 5:30pm on the night we got the car and Kevin, Cody, and the Dealership Manager (cant remember his name) stayed an hour and 1/2 later than closing time to make sure we were able to bring home the new car that night. That spoke volumes to me! Thank you all so much! I am loving my new car and just so blessed!

Got us in quick and out quick! Great experience!

Made an appointment to have my car serviced. Was able to pull my car right in. My car was serviced in record time. Customer Service from the time I dropped my car off, to the time I picked it up, was outstanding!!

Glenn Christian was phenomenal. He was patient and very personable.

Glenn was fantastic at helping me get the best deal and provided superior customer service.

Brian Schneider in service is awesome. He always makes customers feel like they are number one. He made sure I was taken card of with a rental car and kept me informed of things every step of the way despite having a few issues getting the correct battery for my truck and the battery company sending the incorrect one the first time. I wouldn’t hesitate taking any of my vehicles to Brian at Nissan.

Everything was great. The salesman was fantastic. And everyone else there couldnt have been more helpful

Our visit was great, Brandon our salesmen was awesome! Very nice dealership. Satisfactory all around.

Very efficient service department, stay on schedule and its a friendly place to be.

I had the worst experience ever at this Dealership! I unfortunately wound up purchasing my car from here and have regretted it ever since! I would not recommend this place to anyone purchasing a used or new car! My salesman was quite pushy, rushed for time as he had another customer come in and that made me uncomfortable! I was lied to on several occasions and everyone tried, several weeks later, to smooth this over!I also changed my own cabin air filter, which was horrible, just 2 weeks after I got my vehicle. I have attached a picture of that air filter. Very poor service!I will NOT go back to this dealership for ANY services for my car!!

Kevin Warren was the best sales person I ever dealt with. He was very professional, and was very quick and pleasant. Clothes were professionally pressed and almost made me feel under dressed. I would recommend Kevin to any one who wants to buy a Nissan.

Your Service Advisor Brian Schneider is an outstanding representative of your dealership and he is one of the main reasons I keep coming back to JC Nissan. The last 3 vehicles we purchased have been Nissans and I will keep coming back as long as Brian is there.

Went to get a key reprogrammed because it stopped working. Required a full hour of service, an appointment, and $85! It takes maybe 5 min to reprogram a key. Silly.

Great service personnel. Work done on time and quote cost.

This was by far the worse experience i have ever had i tried to trade in my car i just got a few months ago and they were trying to get outrageous payment prices out of us not only did they keep pushing us into trying to get the car they ran mine and my fainces credit 11 times for no reason at all . I WILL not refer them to anyone at all

We love our new pathfinder

I went in to have my car looked at in the service department while I was there I test drove a very nice Infiniti QX 30. Beautiful car asking sale price 22,000 I walked out in there car price was 29,000 and the loan amount of 8000 turned out to be financing 14,900. I felt like I was misled lied to and not only that being taken advantage of I will never buy a car from them

I went to Nissan for an oil change. They did a great job! I always love how the service men never try to push new products on me or other services that aren’t necessary. As long as I have my car, I will always take it to Nissan Service Center!

Over promised and under delivered, gross negligence. I scheduled an appointment to have rear AC lines replaced, dropped the vehicle off on a Monday morning, by mid day received a follow up phone call from the service department with an estimate which I agreed to. Service dept. told me next day shipping on the part so my vehicle would be ready by Wednesday. Wednesday afternoon I receive a phone call from the Service dept. stating that the part had not arrived and they had no idea when it would be available but were hoping in the next day or two. On Tuesday the following week, having received no further phone call from Nissan of Jefferson City, I called them. The Service dept. told me they had no update and told me that if I would call Nissan directly that it may expidite the shipping process. I just cant wrap my mind around that I need to call anyone to fix a dealership shipping issue. I told the service dept. to cancel the order as they were approaching two weeks of having my vehicle and had done nothing other than change the oil. On Friday of that week I showed up at 4:40 p.m. to pick up my vehicle just as I told them I would. It took 15 minutes for a service person to find my invoice so I could pay for the oil change. Once done, he goes to get my key fobs and boom, they are gone. The service tech or someone in the service department lost my key fob. After an hour of searching, nothing, my fobs are gone and all they could tell me is, they should be in our key box. Naturally at this point my frustration is through the roof. A guy from the service dept. comes out to the service bay and tells me the bad news of my key fobs are gone but that he has ordered two new ones and they will be free of charge. (Maybe its just me but I did not feel like I was getting any huge deal by them not charging me for key fobs they lost) I ask when the fobs will be there and the guy says they are being overnighted so maybe Saturday but worse case the following Tuesday. I work 2 hours from Jefferson City during the week so it would be the following Friday before I could pick up my vehicle. That means 3 full weeks they have had my car to change the oil. I ask the service guy what vehicle he has on the lot that is the same size as my Armada that he is going to loan me so I can transport my family for the next week. His response, we dont have loaners or anything on the lot so there is nothing he can do to provide me any temporary vehicle. So in the end, they lose my key fobs and I need to figure it out for another week. The following Monday comes and goes and no call from them about the replacement key fobs. Tuesday comes and goes and again no call. This morning I call Nissan of Jefferson City and the service guy tells me the fobs came in this morning and they would have them programmed by late morning or early afternoon. I told him I would have someone at their dealership to pick up my Armada at noon and the vehicle needed to be ready end of story. He agreed. Monday, two days ago, I left a messae for the store manager asking him to call me back as I wanted to express my frustration with this situation, particularily that they did not offer a loaner vehicle or a rental car to make up fo their negligence. He has yet to return my call. As a result I filed a formal complaint with Nissan Coorperate but seriously doubt that it does much to address my issues. My advise to anyone thinking of taking a car to Nissan of Jefferson City is be very cautious.

Service rep was very friendly and helpful. Met the tech, too, who performed everything to expectations--two reasons why I come back to this dealership. Please tell them how much I appreciate their efforts.My only concern is the front-line employees encountering customers do not wear masks during this pandemic. We all know its a pain, but I am in a high-risk group and noted that none of the front-line employees had masks in practically the entire facility that customers are allowed access to. And, no, its not reasonable for the dealership to pick up and drop off the vehicle. I am out of town (100 miles) and this is not an option. I will say that most employees did attempt to social distance in my presence, but I hope youll rethink the mask issue--its not that bad once you used to wearing one. And, when customers are not present in the service bay entrance entrance area, it would be okay to remove. Doesnt that seem like an acceptable compromise?

Great experience so nice and helpful

I am very happy with all of the people who helped with the process. My salesperson Nathan Hays, and Keith Reiss in the finance department BOTH made the process very easy. This is my second vehicle purchase and will continue to give business in the future. No pressure sales and had patience with me as I decided on the purchase of my néw Rogue Sport.

I would give zero stars to the service department. I have purchased four vehicles from Jefferson City Autoplex with three of them being from the Nissan Dealership. Unfortunately every other time I bring my Altima to them something happens. Once a transmission service I did not authorize, next over filled my coolant tank and caused antifreeze to leak all over. Most recently I bring them my car with a working Key Fob, asked them to change the oil and to replace the battery in the key fob. Come to pick my car up after the oil is changed and battery in the fob is replaced. Now, guess what no more working key fob. Talked to Matt the Service manager to try to correct the issue. He treated me like a fool who had no idea what was going on. Matt shared with me it is like a tv they just stop working. So I asked if I replaced a piece inside my tv and it stopped working did the TV really just stop working or was I to blame. His answer well we didnt do anything to make your fob no longer work. He shared with me its $300+ or since you have an extended warranty its $200 not willing to work with me one bit! You all can be arrogant and treat loyal customers this way all you want. I will happily take all my car buying and service needs to a different location.I am not here to bash a business. It is very interesting all of these situations happened to the same customer, and I truly hope it is just me this stuff is happening to. I want to warn others to make an informed decision when choosing the Nissan Service Department of Jefferson City.

These guys are the greatest!!

Very good service

I recently took my 2017 Nissan Rouge in for an oil change and I walked out with a new 2020 Rouge. Brandon was very knowledgeable and he was an amazing salesman! I didnt feel pressured at all, it was a fun time :)

Had the engine oil changed, tires rotated and transmission fluid changed

They always do a great job on my car and I love how friendly they are.I wish though the time frame for an appointment would be managed better.

Very good people to work with, fast and easy to buy the car I wanted.

While visiting for a test drive in November 2020, at the a new height of the COVID-19 pandemic, not a single staff member was wearing a mask indoors. I was also seated at a normal distance from the staff, I felt very uncomfortable throughout the experience. Wearing masks should be the bear minimum. Also they kept pushing me to finance cars that were well over twice the price of the car I had gone in to see, ignoring my financial goals. Since visiting they have also been emailing me multiple times a day. Very distasteful experience.

Always quick and friendly

Gotta say Nissan did a great job on my car. Replaced my transmission, battery, and mass air flow sensor. Brian went above and beyond to make sure my car was running right and back on the road. Keep up the good work. 💪👍👍👍

Very helpful in helping me find the car right for me

A very helpful and friendly experience. I would recommend anyone with a Nissan to go there for there service department.

Great experience, Kevin made me feel comfortable as a first time car buyer.

They went above and beyond to keep me a Nissan customer.

Cody was great As was my salesman Everyone was polite and friendly. It wAs a great experience and they did a wonderful job and did follow up calls to make sure I was happy. The finance manager was great and got me a good deal on interest rates. Ive already recommended them to my friends.

Real helpful

I bought my first new car here. I like the fact that they were willing to work with me on making a deal and helped me with what I needed for the new car (car wash, components). However, I wish they couldve shown all the hail damage more clearly that I didnt have to find all the dents by myself. Although the financial transaction, the most important part, felt a little rushed, other than that, it was a good experience overall.

Fast in fast out. Friendly service and quality materials and service staff.

Jason was very helpful and courteous. CVT transmission fluid change was completed according to schedule. Lee in the parts department was also very helpful with reference to the many questions I asked him concerning the maintenance of my vehicle.

Brandon was a great sales person he made sure my car was perfect before I drove away. He also made sure I know my car. I have already told friends about it. I surely appreciate making my purchase better then expected.

Horrible went in for a oil change and they checked my tire had a nail in it in the center of the tread and they told me it was unsafe. Then they try and sell me a tire I said no because it was $300 for one tire... and then they jam the old tire and rim into my trunk scratching my brand new $350 Harley Davidson helmet and then didnt even offer a explanation or apologize at the least...I will never buy a car or for there again worst dealership in Jefferson city

We own two Nissans. The current purchase replaces one of those destroyed in an accident. Our experience with Nissan is that they are comparatively affordable and offer extreme reliability. Im still driving a 1996 Maxima that handles like a dream. I was pleasantly surprised with the detail to which our sales representative explained all of the options available on various models with associated pricing without pushing the sale. Scotty Huffmaster took the time to find out what our needs and wants were in a vehicle and made recommendations that best fit those requirements. With his help, we arrived at a vehicle that fits us entirely. After the sale, we received detailed assistance in getting accustomed to our new car. A pleasant experience for all and we are most pleased with our new Kicks. There is nothing to complain about.

Mike is by far the best salesmen I have ever met. He will forever have my business. He went above and beyond. If you want a salesmen you can trust ask for mike Smith.

Great service as usual!

Excellent service...no high pressure tactics. I came in looking for a specific vehicle i saw online and Scott was fabulous at making sure it was what i really wanted and getting me through the process. He also did it without pushing me into something that might make him more money. All the staff were professional and the service was above and beyond. I would not hesitate to recommend this dealership to anyone.

This place is a joke. Sales person says we can work with you since you are paying with cash. Gives us a price we agree on. Manger is being friendly, never see my sales person after two hours being there. Go in to sign papers, see the price was never changed. Manager says, I was not aware of any price change talk. Talk to the sales man and he denies we talked about one! Manger then says yeah the price is firm I can not go any lower at all. Walked right out, 3 hours of my time wasted and miss my own work hours on Jerks like these.

Everything was completed I a timely manner, the staff was friendly and they even had the part to fix m door.

Brian in the service Dept is top Notch! always takes great care of us and our growing family of vehicles!..

Service writers kept me informed on condition of parts checked during oil change. Vehicle was ready in a timely fashion.

I had very low expectations about walking into a dealership after a bad experience with our previous purchase from a different dealership. I was quoting a vehicle on line on Nissans website and quickly had a text from Nissan of Jefferson City. Shortly after, a personal cell phone of one of the employees to reach out with questions. Showed up with no appointment close to closing time and everyone was attentive, helpful, and polite. The day we picked up our vehicle, paperwork was ready and took less than 15 minutes. Ran into a minor snag that was remedied to our satisfaction very quickly. Received a text message several days after the purchase to make sure all questions were answered and we still loved our purchase. Top marks to everyone from the Service Dept, to Finance, to Sales to Management. Will definitely be back and have already recommended Nissan of Jefferson City to our friends.

The dealer i spoke with was Aaron, he was very knowledgeable of the automobiles and his way around the car lot all the while maintaining stellar professionalism. I would definitely do business with him again as well as recommend him

10 minutes after I bought my vehicle the brake light came on, and its been barely a month and my check engine light is on. Definitely not going here to get my next car and I wouldnt recommend anyone there either. 👎👎💯

Amazing. Professional. Top of the line. Impeccable. Thank you Lucas, Brian and Matt for getting me the best possible outcome for my situation. I was expecting to walk out of there with a $3,000.00 bill and it ended up being a little over $600. You all went the extra mile to make sure I was well taken care of, that I knew what was wrong with my vehicle and what options were available. Brian and Lucas are always a pleasure to talk with and they treat me better then a customer. I have never received this type of service anywhere in Jefferson City. I hope that my 2014 Pathfinder has a lot of life left in it because I love it just the way it is and plan to have it for a long time. I will never take my Pathfinder anywhere else. I know that Nissan of Jefferson City will always take care of me. Thank you!

My experience at Nissan of Jefferson City was fantastic. Everyone was very helpful and willing to answer any questions. Being a first time car buyer they helped make the process less confusing.

Recently purchased a 2010 Mercedes Benz GLK 350 4matic. Aaron in sales was very attentive and got answers for all my questions. Had to wait a while to get into the business office, they were busy that day. Actually did the deal over the phone and arranged my own financing. Was easy dealing with them. (I was prepared) and I will shop there again. Thank you Jefferson City Nissan, “I’ll be back”.

Brandon was excellent. He made sure we knew everything up front. He also made sure we were comfortable and always checked to see if we needed anything. We will definitively recommend him to family and friends for their future vehicle purchases. He is very honest & transparent. His spirit is wonderful and energy is positive

Go see Brandon Kaufman if your going to buy a new vehicle! He has the experience to help you get the car you need. A big thank you to Mr. Kaufman and the JC Nissan! Thanks a bunch 😃

I really needed a oil change and they got me in that day without hesitation. They got my oil changed quickly and was super nice about everything.

The service department rocks. Brian is great. He tells me exactly whatcmy car needs and the prices are reasonable. Brandon with the red shoes in sales always meets me with a smile.

Brandon was very quick and knew that I was in a time constraint. He even brought me some of my work equipment to my workplace that I left in my car during an appraisal. Brandon stayed late so that I could say yes to a new car! Very funny and professional! He was very knowledgeable with all the accessories and technology. Even though his taste in music sucks, he shied me how to use the dashboard and change settings.. Very pleasant and efficient I like that Brandon was straight to the point and helped me get what I wanted..

The service team was great! Courtesy van kept me righton schedule! Thanks to all!

Very easy and fast.

We weren’t expecting to get the great offer we did on our car. The great offer we received on our used vehicle allowed us to upgrade to a newer model of the car we love!! Everyone we dealt with was very helpful and friendly. I would definitely recommend Sybil and the team at Jefferson City Nissan.

Contacted Caillin internet sales on a used 2019 Nissan Frontier 6/25/2019 at 5pm and was given an appointment at 1000 the next morning and was told that Brandon the sales associate would meet us with the vehicle in front. When we arrived for the appointment Brandon was not aware of the appointment or what we were there for. He left us in his cubicle for an extended time only to tell us the vehicle had been sold . He then tried to persuade us to buy a new vehicle with o % interest and a 200,000 mile warrant which we found out later there is no such warranty. He then showed us a specs sheet of a vehicle in which led my wife and myself to believe one was available as we asked the color of said vehicle. After we agreed that we were interested Brandon told us that they would put a search out for a vehicle like the one the in the specs sheet. We had to place $1500 down and assured that I would have said vehicle by Monday or Tuesday. Sales manager Emily said that she would find one for us . On 6/29 AM Brandon calls me and tells me they found a vehicle in Chicago but will be $1800 more due to more options I reluctantly agreed and a few hours later get a call from Brandon and said that deal fell through. I then called Emily and she said she no longer would look for a vehicle and would refund my money which they did and did send a employee to my house with a check. I bought a used 2019 Frontier the very next day In Columbia MO from Machens without any run around or hassle.

We had a couple of experiences with James and he was always very helpful and pleasant. Our last visit, we were ready to pull the trigger. We knew what we wanted and he gave us a few options to make sure we had all of the information and choices shown to us. Getting to the Test drives he was very knowledgeable about the cars. During the negotiations he was always pleasant. Delivery was great, and his explanation of all of the functions of the vehicle were clear.

Brandon was courteous, funny and straightforward. He was very easy to work with. I would definitely buy from him again. He took the time to wait on us as we arrived late and while we were in different steps of the sales process, he was able to multi-task and provide excellent service to his other customers. We didn’t feel short-changed or short on time. He’s a great salesperson and an asset to Nissan of Jefferson City. The Maxima we wanted was missing a spoiler and he made that happen so we’d have exactly what we wanted. Excellent, fast and thorough.

I had.an idea of the car that I had wanted from looking online. Whenever I showed up the salesman was awesome, helped me right away, brought the car around and was test driving it in a few minutes. Loved the car, loved the price, and the staff made you feel welcome and helped out with anything we needed

We were on our way through for vacation & our air conditioner blew out, they were nice enough to get us in to have it checked to make sure we wouldnt break anything more by continuing on. They provided us with great service & went above & beyond what we expected.

Brian Jones was Awsome, definitely see him to purchase your car. Everyone there was very friendly...

The service team was friendly and focused on my needs. They were quick and efficient. Their prices were lower than in Kansas City, MO where Im from. I think I would drive back for my next service needs.

Two times in a row weve been for service appointments and our car has been returned to us dirty. First time it was a greasy boot print on the carpet. This time it was debris stuck on the dash. The keys were supposed to be on the floor on the drivers side. My husband found them next to the door on the passenger side. For a dealer and an industry that is supposed to compete and take pride in attention to detail, this is a disappointment.

The guys in the Service Department are the best part! They always take care of us and are friendly each visit.

Everyone that I met with was courteous and helpful -great people to work with.

Came in at end of the day w/ check engine light on. The service guys were awesome w taking a look, identifying the issue and being able to actually fixed it. Wonderful customer service by all I interacted with. Thanks guys!

Brian S is always friendly and helpful each time I come to Nissan in Jefferson City.

Was not there very long. Long enough to have the batteries in my key fobs, 2 key fobs cost me $9.99. One of the sales people opened the door for me. They have cold waters in mini fridges and a popcorn maker. I love popcorn!

While having a nice selection, and ni pressure to buy their inspections department leaves alot to be desired. Less than a month since I got my vehicle one of the tires blew out the entire sidewall. No notice what so ever. They definitely need to look over the vehicles they are selling better.

Very rude sales manager! Actually quit talking on the conference call with salesman and walked away. The salesman was ok, but kept having to take calls when he was with us. I found that rude. One on one customer service training would be beneficial.

Bought a 2012 Honda Civic, it was a trade in. We got notification of the car for sale before the dealership had a chance to clean it up . Previous owner had left it in pretty bad shape but it was a solid car. Dealership was very open and honest about the condition of the car. They did a fantastic job of all service items required including new tires. Their detail department did a top notch job of getting the scratches left by previous owners’ cats and years of dirt in interior.Salesman Brandon was great, finance department Keith was great as well. No pressure buy. An overall great experience.

Always helpful. Service prices are always reasonable. Awesome service staff members.

Excellent customer service. Went in looking to upgrade to a newer Pathfinder but left the proud owners of a new Titan. Pathfinder we wanted wasnt on the lot so with current rebates on the Titan, the price became comparable to the Pathfinder. Thanks Sybil!!!

Brandon was the best! Everyone was extremely friendly.

Promised me a part and then couldnt deliver. Did nothing to try to find the part from secondary sources. Just, how sad, too bad, we cant help you. I didnt realize that my husband had the oil changed a few weeks before. Apparently the service writer didnt look at the sticker so my husband tells me I was ripped off.

All i can say to them is thank you and you all are awesome. Amanda thank you so much for finding us the perfect fit! And thank you t everyone who had to deal with our big loud kid group in there. We appricate everything!!!!

Enjoyed looking and driving different vehicles. Drove off with 2 of them.

Brandon was super friendly, attentive, and helpful during our time at the dealer. He made a point to come out in the cold to see if we needed help and continued to show us several vehicles even though it was freezing outside. He answered all our questions and was very patient with us. The whole team helped work with us on financing to get our payments exactly where we wanted them. I hate shopping for cars and was dreading all the decisions and paperwork but Brandon and his team made the experience effortless on our part. I would highly recommend them to anybody looking for a new or used car!!

One of the techs Daniel awesome guy take your car to him anytime!!!!!! Does amazing work!!!! Hard worker and gets it done!!!!

Brandon was very helpful and got me the car I wanted 🙂

It was wonderful and I got exactly the car I wanted.

Brian always does a great job for us!!!. The only thing that bothered me was the AC compressor is only guaranteed for1 year A friend of mine has his replaced at Jim Lewis and for less $$ and they gave him a lifetime guarantee. Needless to say I was disappointed when I was told only a 1- year guarantee.

Fast and friendly service!! Well done

Nice service good cars

Brandon was a great sales person to work with! Would highly recommend.