THANK YOU staff for going above and beyond for me today! I appreciate the understanding! Highly recommend this store for your shopping! ♥️

I had Mia do my make up match and she did an incredible job! She was friendly, knowledgeable, and really helped me figure out what products I needed. Go visit her Fridays!

Absolutely beyond pleased Ive always been hesitant to go into Sephora because I felt I wouldnt be treated well and clearly I was wrong the whole staff was very helpful they werent at all pushy nor did I feel like I was a bother to them the two sales women on the floor I dont have the receipt right now to get their names so I will edit later to get the names for the people that I commend the most were very upfront and knowledgeable about the products and what I was wanting I absolutely love the stuff I purchased and would a thousand percent recommend the Towne center mall location to any one

I have their sephora credit card for my wife to buy here perfume and stuff when she needs. Love it. Be sure to check out my YouTube channel at thetourettestrucker.

Evan was beyond amazing. I got a day to myself and got my makeup done for the first time and it was fun, I was able to relax, I learned a lot and I love it. Thank you for everything!!

Katie was super sweet and extremely helpful with helping my friend and I pick out foundations and eyeliners. Amazing customer service! She is definitely very experienced and knowledgeable on makeup and was able to give the best advice. I would definitely go back again just to see her! She was amazing and personable.

Amazingly knowledgeable staff. Loved the service and recommendations. Professional and courteous.

Today I went to Sephora and heather was helping me I felt she was so caring and Knowledgeable she didnt rush me or made feel I have a bad skin and Im stock to it she was supper helpful, I have dark circles around my eyes and on my face she was supper helpful and made me feel she can help me with my daily struggle, she was so patient listening to my concerns and trying to help me as much as she couldThanks heather and every one els were so nice too

Called to make sure I could return something at this Sephora and I spoke to Evan over the phone !!! He was soooo sweet me !!!his customer service was top notch !!!!

Wife always seems have trouble with getting help from the associates at any of the Sephora store locations. To keep this short, I went with her one to make sure she got helped and the associates completely ignored us.

No one asked me if I ever needed help. Stood in line for about ten minutes before any of the staff even realized I was ready to check out.Customer service, oh wait... Not sure if they have that.But if they do, it definitely needs to be worked on.

The staffs are very professional and helpful. 10/10

Great supportive and knowledgeable sales team. Despite all of the Covid requirements (which they follow scrupulously). They are so generous about taking returns because the colors arent right and you cant try them on. Gotta be honest, Ive always thought Sephoras prices were too high, but after all this, my whole mindset on them has changed. Theyve stayed true to me and from now on, LIKEWISE.

Love this store, staff is always welcoming and so helpful.

Great customer service. My girlfriend went to get some stuff and she was help very well.

They were pretty busy but Great customer service! Very attentive, great team work!!

I went to Sephora to pick up my birthday gift. Nick was at the kiosk at the entrance of the store helping direct guests. They had hand sanitizer at the ready, advised of new protocol with testers, and even had masks available for those without. Nick was very helpful and made retrieving my gift super easy. I didn’t even have to go into the store. Definitely worth the trip.

My wife loves sephora. She is a makeup loving lady. I even got me a card to get her some stuff.

The employees here were so helpful,they helped me get the perfect skin care routine

Katie (hope spelling is correct) caused my 14 yr old Autistic daughter to smile and light up in a way we have not seen In years. Thank you so very much for you infectious enthusiasm and out going personality

Such a friendly and helpful staff! One girl, whos name escapes me, was an absolute delight helping me find my perfect color match. I didnt feel rushed or pressured into a certain product or dollar amount. Im happy to be a Sephora shopper, thank you!

I love this Sephora, everyone has such good vibes. They even have a designated instagram to their Sephora location which shows you the level of enthusiasm of the people there. Also, special thanks to Jibril who helped me find my perfect summer perfume. He was very nice and helped steer me to the types of scents I was looking for.

This store is sensational. Its really hard to control myself not to overspend.

WOW!!! THE CUSTOMER SERVICE HERE IS ABSOLUTELY FANTASTIC. I was new to NARS and wanted to try it out and the worker went through every step and tried every shade until I got my perfect one. She was even recommending others at the same time. I wish I got her name so I could tell her boss how amazing she is.*at the cashier* I’m not sure what happened but my points did not go through so I emailed Sephora customer service and they put them right on! I just love Sephora.

I love Sephora, the staff is very knowledgeable. Tonight I was taught how to make my foundation less matte! Thanks for the advice!

Fast and friendly customer service but the company continues to make changes that impact supply chain and product availability.

Not at all welcoming here. Although the additional precautions are necessary the rudeness and rushing the customers is so unnecessary. Being a makeup artist of 9 years, I knew exactly what I was coming in for so my assistance was limited. The person who decided to help me after being there for 15 mins said that we’re not allowed to try on samples which is understandable. I explained that that should be expressed upon arrival and more store associates are needed if the rules are that restricted. He states that they’re short staffed... not my issue as a consumer!! Plus this store never has any product in stock. What’s up with that? Headed to Cumberland where they’re friendlier!!

Kate was the greatest. I took my niece in so someone can teach her how to put makeup on and she was the right one. She had so much patience with her and showed her what to use and what not use. I was even educated. Kate is the go to girl for all your make up needs. Thank you for the great customer service.

Always excellent service, safety precautions in place and always great products!

I’ve been coming to this location for over a year due to the easy accessibility and great variety of products. Minus 2 stars for customer service. Only once or twice have I had someone who was extremely helpful in answering questions/recommending products. It’s almost as if you don’t have full glam that some associates won’t bother helping or asking if I’m looking for something in particular.

Always a great experience

Super nice and clean. Love shopping here

Got just the color I needed

Super! Well laid out. Everyone very helpful. Just missing a line that I can get online, but they didnt have; YSL Skin and make up. Otherwise excellent product selection.

Nick greeted me as I came into the location. Asked what service and products I needed. Walked me through and answered, recommended and check out the purchased skin care products. Thank you for a fantastic, very informative, professional experience today with Nick! Love my purchases and excited to use them.

BY FAR THE BEST SEPHORA EVER!!! The staff is so kind and energetic, they make you feel like you are so important. Along with being so kind they are ALL so knowledgeable about the products and how to apply them. When you walk into the store you feel like you just walked into an exclusive party and everyone is so happy to see you. I could go on and on about how much I love this store and the cast that work there but Google will only let you type so many words. #610 forever!

Sephora is my best places to buy my cosmetic.

Needs more men cologne

I went to Sephora inside of JCP today for the second time this month. I was not very happy with the selection that was available, obviously due to the Covid crisis and The minuscule selection available. However, there was one person that found alternatives to what I was looking for and gave me many suggestions that actually turned out to be Satisfied purchases. Her name was Rekha, and she was quite a delight. However, not only that, very informative, very helpful, patient, and, simply helpful. Thank you, Rekha! Xoxo

I had an incredible experience getting my makeup done by Mallory! But Im giving the location a 4 because of the supervisor Jens behavior. I asked an employee in front of her if I could get highlighter put on because I didnt get it when I was doing my makeover but she completely disregarded my request. I understand replenishment is important but having been a supervisor myself the customer always comes first. I didnt appreciate her attitude at all and there was zero follow up so I had to ask someone else. Jen should be more friendly.

We had the BEST experience at Sephora. My daughter was attending her Senior Prom and this was her 1st experience with having a make over. Her Artist Nick was absolutely amazing. He was very polite, explained step by step what he was putting on her face. She showed him a picture of how she wanted her face and he NAILED IT! Thank you Nick my daughter looked absolutely beautiful! We will schedule another make over as graduation is next month.. Friendly staff, very knowledgeable about products and a great over all experience.

Very friendly staff! I was greeted and helped by Rachel. We ended up finding a good match for me and she checked up on me to make sure everything else was easy to find! The makeup is expensive, but thats the case with all name brand make up.

No one helped me.

This Sephora is amazing! For real, I go there because of the great product line up, but I look forward to going because Kristen is absolutely incredible. She absolutely gets my sense of style and my personality and never fails to recommend grade A products and tools. If you are in the area and you see anyone else, you are truly missing out because this woman is legit. Stop reading this article and go check out this store and Kristen right now.

My first Sephora experience was at this Sephora. The staff was amazing! From beginning to end, I enjoyed my shopping experience. I am newer to makeup and they did not mind taking the time to explain how things worked and colors that would compliment my skin tone. I wish I could recall the gentlemans name that checked me out. I enjoyed that he interacted with my family and myself, even after the sale had been completed. Such a sweetheart!

Everyone in this store is always so friendly and so helpful. Out of all of the stores I visited during the holiday season, they were one of the few that still gave outstanding customer service and always greeting and finishing with a smile. Coming to this location is entirely out of the way for me but I always make the extra trip because I know I will always leave completely satisfied. Thanks to the Sephora at Town center at Cobb for being rock stars! Your hard work doesnt go unnoticed!

I went shopping alone because I left my husband and son home because they are guys and Ill have a more peaceful time with out them ........ 3 ladys told me if I need anything let them know because they can tell I was browsing because I never get a chance to shop alone ... Came with the intent to spend at least 150 and I did..... But the tall white gay guy misjudge me and followed me around the store with his eyes on my neck as if I was a Thief ...... I dont know maybe its because Im black ...... But I like the store but cant and wont shop some where that cant trust me and looking at your reviews it seems you guys have a profiling problem

Love this store. From make-up to perfume to hair products. They have it all.

This location must be the GOLD STANDARD for this company! The associates and artists here are incredible! AMAZING customer care, which is so rare these days! They called me by my first name and even helped my four year old pick out a lip gloss! Incredible team, good work Town Center Sephora!

The team there is amazing and extremely helpful.

Good

The guy at the register today 01/02/20 at 8pm was the most unpleasant person I’ve ever met. Everyone else was so friendly and sweet, but then you get to this guy and he completely ruins everything for you

Went in to use the voucher from my sampler box. Very easy transaction.

Clean and friendly .

Helpful, friendly associates every time I come to this location! Even if its just once a year, lol.See you guys in 2020 😄

Had to come here for my girls they helped and was very respectful

I did not like it but my wife loves it

I went here with my friend just to browse and see if I wanted to make any purchases. One lady who I assume is the manager would not stop following me and my friend around the store to make sure we weren’t stealing. Everywhere we walked she followed right behind us. After about ten minutes of being in the store she calls up the mall security guard to further monitor us and made sure we left the store without stolen merchandise. Me and my friend both bought almost 200 dollars worth of merchandise so we found it very insulting that they would assume we were stealing because of our age. Will not be returning to this location.

Im going to give these ladies and gentlemen a 3.0. This review is based on years as a repeat customer. Most of the time the staff is welcoming and friendly. Every now and then youll get a rotten egg, but sometimes you just have to shake it off. No one can have a great day everyday. So my biggest reasoning behind a 3 and not a 5:A-They run out of product a lot and dont always get it in stock when they say they will. (which leads to a wasted trip if you dont call ahead)B- Their phone etiquette is definitely sub-par. I have called to check for product inventory multiple times and every time they have been snappy, seemed annoyed that I have called and basically hang up on me with a ok Bye!.C - Making appointments with them has never ever worked out for me.However, they are pretty awesome most of the time and do seem to be very knowledgeable about their products and if they dont know they are honest about it! THANK YOU!

Excellent customer service! I would definitely recommend their makeup services, and everyone who works there is extremely helpful.

OMG---the reps here are super friendly! This isnt my regular Sephora store (I live in NYC) but when Im in town I love passing through for my beauty fix. They also have a great range of brands for being a smaller scale store.

Got my daughter a gift card. Everyone was soooo friendly & helpful

I love Sephora! Its always extremely hot in the store when its not summer.

Just awesome

I had such a fantastic experience today with the Sephora staff! Ansley helped me get the cruelty-free products I really wanted and help me found the perfect products for my skin type. Also an incredibly nice blonde woman (straight up forgot her name, I am terrible) also helped me out by talking to me about brands that could also meet my needs. She gave me some great samples, and I even picked up a few extra products too!

I no longer live near this location, and live in a country that does not have Sephora. As a result every time I come home to visit I go makeup shopping and this is the closest store to my parents’ house.This recent visit had me looking for new contouring products, as my Black Up! Kit was all used and the powder compact broken to bits, so I tried to ask around for help. The cast members I was able to speak with just gave me blasè feedback, with the only helpful person being an Urban Decay rep who was only visiting for that particular brand. I wish I remembered his name because he was way more helpful than the lot of those cast members. If I didn’t absolutely need the products I purchased I would have walked out that store as SOON as I was met with disinterest but I’m sorely disappointed. No, I’m not the type of person that wants people to bend over backwards to provide a service... I just needed help finding contour kits. It doesn’t really matter because they still got my coin, but my next time home I will definitely visit a different store.

I always go in here; the staff has always made a point to be helpful and sweet regardless of whether I am wearing a full face of makeup or bare faced. This isn’t the biggest Sephora there is, but it still has a good selection of products and have almost always found what I was looking for.

I was blown away by Sephora (makeup & self care). They really went above and beyond helping me with finding the right products for my skin. They have this device that checks the fondation most accurate to your skin tone and skin type (oily, dry, both etc.); instead of having multiple fondations to match skin tone. They welcome customers to try on different make ups, skin care products and perfumes all for the sake of the customer finding what products work best for them.

Love the store hate that no matter how many times we go Ashley I assume is the manager is the only unpleasant employee in the whole store love the rest of the girls and they are always so helpful when I need to match products or need helpful tips

It is super expensive but the staff is extremely helpful and they have a great variety to choose from

Great help! Awesome makeup artists!

I love love love this sephora location. The staff is always super friendly and helpful.

I came here with my friend to pick up some samples that I wanted to try. Once I found the products, it took a long time to get any help from any of the sales associates and there was no one running the skincare section. Finally, one lady finally came to make my samples. Yet again my friend and I had to wait a long time to get our sample made. When we checked our samples, we were shocked to see how little product we had been given considering we had gotten really decent samples in the past at VARIOUS Sephora locations. We were also shocked when my friend found two more products that she wanted samples of and a different sales associate filled these samples all the way to the RIM. I complained to my friend about the difference in the amount of product we had gotten in the sample size from the other lady because I had never experienced receiving such a minimal amount of product. My friend and I were excited to try these samples due to them being such sought after K-Beauty products but of course we wanted to really try them before we invested so much money into them. After a while, my friend decided that she wanted to get samples of the products I had gotten and went to find the bottles and brought them to me. I was about to begin explaining to her what each product was for when we were suddenly interrupted by the first sales associate that had given me my really small samples. She accused us of trying to make our own samples and then gave us a lecture of why her samples were so small. Listen, I do not need a lecture about how to use skincare products especially when my experience at other Sephora’s have been COMPLETELY different. With her explanation, she basically accused various Sephora sales associates of doing their job wrong. I was also offended because I am young and I doubt she would have approached a much older customer in the same way. Overall, this was the worst experience I have ever had in a Sephora and I had to truly hold myself back from starting an argument with this lady. My friend and I are never coming to this location ever again.

Every now and then you get a dry attitude employee but for the most part they are helpful and fun.

This comes to me with great disappointment for but truly needed.The customer level on 07-31-2021 was deplorable. 1st I came in for an online pick-up the sales rep wanted to me to verify my name but called me Taylor after correcting her repeatedly. 2nd I purchased Anastasia lip 💋on promo for half off.I left the store released the promo changes to buy 1 get one free.I spoke to the manager who corrected me and said buy 1get one 50% I left realized online I was correct buy 1 get one FREE. Busy Bees🐝 trying to be smart but know the FACTS!!!!!

I had a great experience at Sephora. Paige and Britney were very knowledgeable about foundations and taught me how to color correct. The store manager was very kind as well.

Great staff. Clean environment. My only complaint is the bad lighting. Its hard to see the product and how it will translate to other settings because the light is so unlike anywhere else.

I was shopping for my daughters wedding day and I needed everything!This sephora gave me no help what so ever. No one wanted to help but the girl behind tbe counter trying to get someone to wait on me! Finally went to the sephora in hiram.they were wonderful. Actually had me sit down and tried the products out

This Sephora location is the stand-alone, not the one in JCP. The staff was very nice and very helpful. They are friendly and had no problem leading me to certain makeup brands in the store that I came to see.

Great help, dont match yourself get the iq test 🙌🏼

Niomi was superb!!! Will definitely go back to her

Old sample makeup, test areas are sloppy and old, makeup everywhere NOT impressed. Felt like a very dirty store.

They had what I needed. Love Urban Decay!

Dont come here unless you have an appointment to have markup applied. I tried to come as a walk-in to have my daughters markup done for her graduation pictures and they didnt have anyone available that could apply her markup. I am very disappointed with this store and will never come here again.

I went in for a mini make-over and the lady who helped me was so sweet. She helped me a lot and I really appreciate it.

THE ONLY REASON THEY GET ONE STAR IS BECAUSE I CANNOT LEAVE NONE!I was in the market for a quality foundation, so my sister and I went into this location. I have shopped here a couple times, and Im a beauty insider member, so naturally they would be my first choice. This was the most disrespectful, and disgusting experience I have had... EVER. When we got there, we were NOT greeted at all. There was a tall, bleached blonde guy handing out flyers and coupons-but he purposely neglected to acknowledge my sister and myself. I continued to look for what I needed, which would have been an opportunity to redeem the situation. Instead he and another employee (a short, black woman with blonde hair and a black and red uniform), looked at each other laughing. As my sister and I moved to the other side of the store front it became clear that we just were NOT going to get any service, as he went to the back of the store-and she to the opposite side we were on. The further into the store my sister and I ventured, the further away the sales people got...ALL of them. Not once were we offered any help or suggestion. My sister made me further aware of some snide looks being thrown our way-so we left empty handed. When they saw that we were leaving, they all made their way back to the front to interact with customers again.Fortunately for us, there is a sephora inside of the JCPenney within the same mall. THEIR team was SUPER ACCOMMODATING, and SUPER PROFESSIONAL. Given the amount of product I purchased today, Im glad it was spent at a location that cares less about what you look like, and more about what they can help you find.

An employee came up to me and asked if I needed a basket as I was browsing for lipsticks. I said “no thank you” and he said “well are you going to pay?” I was so confused and shocked by this question. Was he actually assuming that I would steal? Perhaps because I look young, and had a backpack on? Let me tell you honey, I make more money than you. I never complain about service but this was way too offensive to not

Great

Friendly staff, lovely store! We love visiting!

Love the staff here, theyre so helpful and welcoming. This has become like my second home 😊

Good service from the personal. Thank you

Went to this location on September 18th. I was super excited because it was my birthday and I was hoping to get a makeover only to discover that they only do them on Friday, Saturday and Sunday. Such a disappointment. However, the lady did say they have mini makeovers and since they were very busy I decided to go in the mall and come back later. When I returned there is now only 1 person working & 2 people in the chair, so between her checking people out & trying to work on the 2 in the chair it was quite a wait. I was so disappointed. When i finally get my turn I wanted her to show me a good foundation for my skin tone and some eyebrow techniques but she said Id have 2 choose 1 or the other, again such a disappointment. Not sure if Ill be shopping at Sephora anytime soon.

I came in here and asked a guy with blonde hair for a sample of fenty beauty and he seemed annoyed and told me they were out of sample jars for the past 3 weeks and that the testers are pretty much all gone they can barely pump it out the bottle. I understand they have been out of sample jars alot since fenty came out and could have ran out, but I came to this location just yesterday and got a shade lighter sample from a lady who actually pumped out a generous amount into the container and opened the drawer under it where there were more bottles. I honestly believe he just did not want to make me a sample because he did not have to lie and say theyve been out for 3 weeks.

I went to Sephora recently to get a custom makeover for my engagement photos. Ashlyn worked with me and she was an absolute super star. Not only was she a very skilled makeup artist, she was really sweet and fun to work with. She gave me exactly what I wanted with her own little twist. I left the store feeling and looking absolutely gorgeous. My photos turned out lovely. And my makeup lasted more than 8 hours in the heat and humidity. Thank you Sephora and Ashlyn for making a girl feel beautiful!

The people here are SO nice and they have all most iconic makeup brands.

Today I went to this sephora and while Ive been here several times, Ive never had an experience here quite like this. I was shopping around the skincare aisle with my sister and I had picked up a product and thought I was going to buy it. After deciding I didnt want it, I put it back on the shelf. Almost immediately afterwards a woman that had been working in the skincare section with tattoos and shoulder length ombré hair came behind me and made it blatantly obvious that she was checking to see if I had stolen anything. She opened each and every package the whole time with me standing right there. Not only did I find it VERY rude, I found it unprofessional given I had done nothing that might have led her to question me. Definitely will be going to the one in jcpenney from now on.

Love

Always super nice and knowledgeable.

I have been coming to Sephora for years and have never been treated so terribly!!! I came in to buy my fav lipstick, and the rude associate Maisha always has an attitude!! I will be going elsewhere!!

Great staff and product advice. katie help us out a lot.