Joe did an excellent job explaining our service options while simultaneously assisting other customers and training a new hire. We were very impressed with his customer service and patience. He DESERVES a raise!

Much better than calling 611.Joe and his crew are great!

Daniel was extremely helpful! This dude was very knowledgeable all around and really patient with our complicated situation! He seriously is great at his job and it’s so refreshing to see now a days. Thank you for all your help.

Tristan was extremely helpful and even stayed late to help us switch from AT&T. They had great deals and Tristan and Adam also helped us get a new Apple Watch and some Samsung ear buds. Overall great service and they went above and beyond for us!

I had t mobile about 11 days, They couldnt get it right after multiple visits so I went elsewhere. I. Get a bill for 780 dollars. The store in key west wont help. Try getting help with t mobile when your disputing a bill. Lol, Do not use this store or t-mobile. I am still being charged a bill i dont owe 3/31/21. I have been told to stay on the line and dropped twice already. From the shop to the top this company makes you say why did i leave ( whoever). The customer service is the worst.

First time in the store tonight. Needed help setting up the new iPhone. It was busy. The first person I encountered was a young man named Daniel. He was very kind and professional and got right to work setting me up. While he stepped away to work on my phone, a very nice guy named Adam came over to ask if I needed anything and chatted for a second. I’m telling you, these two guys are rock stars. Very very pleased with them both.Highly recommend!

Tmobile on 5G....0.67 Mbps download0.55 Mbps upload

The smile on my daughters face was priceless. I had pre ordered the three iPhone plan online and I had received a conformation email and recent was told that I will receive them in the mail within two days. My credit card was changed and I got a receipt through my email. However two days went by didn’t receive anything. I call the T-Mobile online and they didn’t have any records of my order. I was told to go to the store and speak to one of the T-Mobile staff. I went that day.When I walked into the store I was immediately greeted and was asked to wait while they attended to other customers.Thomas was the one who helped us. He had a good attitude and was very professional and totally down to earth as well as knowledgeable. He got down to the bottom of it and I am very pleased with the service I received. He was patient and I didn’t seemed rushed. It was close to 7pm and it was time for him to leave nevertheless he stayed until he got the matter cleared up. Bravo to Thomas he made my little girl very happy today. Also I will say all three salesman were very good and I really appreciate the way they took the time to help me with my situation..

I’ve had T-Mobile for almost a year. This is by far the best phone company. I had cspire and my husband had AT&T. Obviously, when we got married we wanted to be on the same phone plan. For whatever reason, our prior phone companies just could not figure out how to make that happen. Well we left both phone companies and just decided to take a gamble. And it was an amazing gamble.

Stopped in to upgrade our sim cards from Sprint and T-Mobile merging. Eventhough there was quite a few people in line we did not feel rushed. AJ took his time to make the swap (with ease), answered our 21 questions about the merge and products with extreme patience. Weve been Nextel/Sprint customers for the past 18 years, this is the first time weve truly felt like our business matters. Im thankful that I no longer have to call Sprint customer service everytime I need help.

Had to come to TMobile to have my Aunt’s IWatch set up. Daniel was awesome! He had it done quickly and was extremely professional.

Thanks guys. Very good service.

Went in to add services to my contract today and Thomas was on top of it. It’s so nice to ask for something specific and the person in front of you knows their job and gets it done right away. Thomas was knowledgeable and processed my requests like a pro. The store is extra clean, the other employees were getting things done rather than surfing on the internet.. I had a great experience! Well done T-mobile!

Its 1306 on a Monday and nobody is in the store or answering a phone. Site and searches says open but thats a filthy lie

Clive works at T-Mobile in Key West, Florida. He is an exceptional employee, taking his own precious time to help me get all if my photos into Google Storage; this has given me a great peace of mind. My photos are irreplaceable as I have spent the past three months in 20 different countries in this world and walked many, many miles to get these (to me) magnificent pictures. Even though, it is the day after Thanksgiving, Clive has stayed very late to make sure that I am leaving this store as a very happy and satisfied customer. He is AWESOME and HE DESERVES A HIGHER SALARY!!!

Went to get my phone service changed and these people went above and beyond what I expected. They did everything I needed in order to seamlessly change services. I had no service interruptions and neither did my husband. Their service was exceptional! If you ever need to get or change mobile service, look for Clive, Daniel and Anthony at T-Mobile in Key West!

I set up a wireless phone for my new business about a month ago. The process was pain free and the price was right. I just came back to the store to add a tablet to my account. The manager at the store gave me the t-mobile options as well as what the cost from apple direct would be. I did not expect this level of integrity from a guy at a retail store. I highly recommend Key West TMobile.

Ive been using TMobile since Christmas. Customer service is excellent. Once again today they helped me set up my new phone and tablet once i upgraded my cell. Give these guys a try.Thank you TMobile Key West!

The workers are very friendly and nice! I just needed a charger cord for my cellphone. The worker tried really hard to sell me the wireless charger. He told me that they didnt have any cords. I am so glad I looked for myself and found the cord.

These guys are the best!

Loving the ambiance! Chris helped me out so much! i thought i wasnt going to be able to get a good plan and a nice phone and he helped me. Everyone in the store helped me feel comfortable and even gave me water. Thank you so much! i really felt like they really cared for me.

Geat place!

These guys are awesome! The staff is always friendly and professional. They give great advice and dont try to push unwanted sales on you. They are knowledgeable and have great customer service.

What an experience, the moment I walked In It felt like I was in a 5 star hotel. The service is fantastic, the employees are so happy, thank you so much for taking care of my needs. You truly are the best. =)

Awesome customer service got me exactly what i needed. did not have to wait long some was with me in lest than five minutes. Personally everyone in the store is willing to help but i would like to recommend (SAM). she is a great customers service representative. :)

Ive had T-Mobile since 2003. I am also a local here. The employees are helpful and nice here. I go often for everything from new iPhone cases to bill payments and it always goes very smoothly.

I went in today because I needed to do a data transfer on my phone. They were welcoming and more than happy to help me. They also made sure I had the cheapest rate plan while waiting, and I also received a free water bottle.

I am Sooooo happy to have a T-Mobile finally in Key West. The team that they have here is awesome!! They SAVED the day for my sons birthday😃😉. T-Mobile really does try to bring superior customer service and satisfaction. Thats why they give their customers 1 share of stock in their company just for being a customer. They also give customers a share per each referral. Allowing their customers to own something like a real Boss. Love it. Stop in today and ask Kevin how to get a free Gear VR.

T-Mobile just opened this new store on Keys Plaza (K-Mart). They went all out, it is a very nice store with lots of phones and products. Their prices and plans are great

I have had T-Mobile for years and this store since I have been down here has given the worst customer service experience in the world. I go out of my way now to avoid this store go to Miami just for better service.# rudest people ever

The girls were amazing! They activated my phone and tablet, packed it back up, and EVEN WRAPPED IT IN THE STORE FOR ME! Thanks T-Mobile!!

Horrible.I was lied to as the guy in the store told me the 65 dollar SIM card would cover panama, Costa Rica, Nicaragua,and Mexico. There is no such a plan. After calling T-Mobile I learned that I bought a card valid for the us only. Thieves! Avoid!!!! The salesman said he was from Nicaragua so he probably knew that the card would not be working in the area. T-Mobile is horrible, at least in KeyWest.Further more, I then called customer service for a refund. They were nice enough but admitted they were not responsible for the behaviour of their franchisees!!!!! I could hear the embarrassment at the end of the line. True story!

My buddys phone took a crap while on vacation. The T-Mobile rep Chris saved us big time!!!!! Awesome customer service. Much better than Verizon which is who Im with....

Bought a G4 phone a little over a month a ago to replace my G2. It locked up and stopped working. Took it in to a young lady who knew nothing about the phone other than the fact I had to replace it with another. She ordered the new phone and after a week I was notified the phone was ready for pickup. went in, the same lady could not find the phone and with her disgusted attitude, like it was my fault, gave up. I waited to see the manager (who like wise, put me on hold while she called someone else on a different matter.) She could not find my phone, but noticed a G2 had been ordered. I told her the service lady was not very smart and and should be flipping burgers. Terrible customer service, cannot handle simple exchanges. Will never go back.

My experience at the store was off the chain. Carlos and Bri was very knowledgeable and informative. my husband and i couldnt be happier with the service.

Carlos, Kevin and Britnie were absolutely wonderful!!!!!! This team made my vacation so much more enjoyable!! I would recommend this store to everyone!!

I had an issue with my phone and went to the store after troubleshooting it with a tech rep they said I was eligible for a warranty swap but it would be 2-3 days to get a phone or $20 if I wanted it overnighted. After spending a hour in store I left and called customer service who told me that was false and they always overnight warranty swaps with no $20 shipping fees.

Great service, and really friendly staff. Im so happy to have a local T-Mobile store in Key West!

Fast service👍

My experience with the new key West tmobile store has been so fine .lm so glad there here.thank you

This store can definitely get the worst customer service trophy. When I first got there, a customer was asking question and the lady working there was giving him attitude. The guy seemed like he didnt speak English at a 100% level. They did absolutely nothing to help him out. Instead she was huffing and puffing and rolling her eyes. My turn comes up and the first thing out of the guys mouth is what do you want. They made me feel stupid for even trying to get help. T-Mobile needs to train these two, because apparently this store has a reputation for being disrespectful and rude.

Under new management.... Super Helpful and knowledgable representatives.

Its very tidy and the stores costumer service is good.

Key West finally has a T-Mobile and their customer service is so friendly and helpful!

Easy convenient knowedgable.

The worst ever. They were rude and incompetent. We waited for an hour and a half and they still cant solve there own problem with their website.

Amazing ppl to be around

Love the reviews going to check it out just looking for it

Employees do not know the products or the plan information.

This locations manager, Susan, treated me worse than any associate has treated me in the 11 years that Ive been a tmobile customer

Website says they close at 7pm. Arrived before 5 pm. Was thinking of switching service but it obviously bad.

Very bad service

New store management but it’s horrible. Avoid this store!!

Scam Nation: The Store

Disrespectful, unprofessional, very poor service.

Closed until further notice

Good

Malisima atención, no tienen suficiente personal y los empleados que hay no son amables

WOOOOOOW