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K & A Appliance Inc
135 Independence Ct #103, Lancaster, PA 17601, United States
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K & A Appliance Inc
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Bi
Review №1

Wow! What a great experience from beginning to end.The delivery was on time and had an awesome team representing the company. I am so happy I decided to stop in the Willow Street branch. Such a great business to work with. They even offer a military discount! Looking forward to doing future business with this company.

El
Review №2

Excellent products, no pressure shopping, reasonably priced delivery AND they take your old appliance! Service is always top notch! I highly recommend!

Tr
Review №3

K&A is my go to place for appliances! Recently I purchased a washing machine and electric range (previously a dryer) and I couldnt be happier with the overall experience. From the knowledgeable staff in the warehouse, thank you Chris, to the kind and considerate delivery staff, super thanks John and Jose for taking the time to walk me through the new machines, I recommend K&A to all my friends and family and now to everyone on Google. I am just so impressed with this company and all they do.

44
Review №4

No coverage on a faulty drawer claiming it’s wear and tear after it broke twice in a month. I will never buy or recommend anything from this company. Don’t sell a warranty and then act like you’re a con artist following the sale. Not sure how a company like this stays in business. They sell the faulty leftovers of the appliance stores and then don’t back the product. What a disgrace.

R&
Review №5

Best place to get affordable appliances. They also sell higher end luxury appliances too! Great service and installs - highly recommend!!

De
Review №6

I am very pleased with my purchase of a washer from K & A Appliance. The delivery experience was great! The men were very friendly, kind, and professional. They worked with me and were very understanding and patient. Thanks .

Li
Review №7

I found this company on google because I needed a dishwasher repair and the big name company I have always used couldn’t get me on the schedule for 12 days. I was delighted with the experience with K&A. The scheduler was helpful and the repair tech was very professional. And their service fee is guaranteed for 90 days!!! This was very important because, of course, my appliance worked on the day they came to fix it. It stopped working the next day and they were able to come right out and fix it without another service fee. I will definitely be using this company again!! Thanks for exceeding expectations!!

Br
Review №8

100% would recommend anyone to shop here first. Great employees I have bought 3 different appliances here over the years and never had a bad experience.

Gi
Review №9

Great price on refrigerator. Corey very professional and helpful. Delivery men, John and Michael, efficient and polite. Encountered a minor problem which was resolved quickly by two other servicemen. Office person very helpful. Would definitely purchase appliances from K &A again and would recommend to others. Have already mentioned to some friends.

Do
Review №10

Saving the big bucks is what this place is all about. I purchased a new Maytag washer and dryer; guess whos income tax return arrived? I was greeted at the door and pointed in the right direction. This is absolutely no pressure shopping. After perusing the aisles I found my W&D. After a very thorough inspection, I only found a minor scratch on the dryer and Im still looking for something wrong with the washer... So I waived to the guy who sent me into appliance heaven and he directed me the office area where a young lady rang me up. $25 to deliver, they took my old ones away, I saved an extra $100 because I bought both the W&D and saved at least $500 on my purchase. The staff were great, answered my questions with a smile and my machines were delivered in about 3 days. Both are working great!! So when youre in the market for any type of appliance and if you dont mind a scratch or little dent, go check them out.

Mi
Review №11

Everyone was so kind and helpful ! Thank you all for finding us a great fridge ! From sales to service and delivery, your knowledge and great service were so refreshing ♥️

Mi
Review №12

My wife and I got an amazing deal on a refrigerator. It had the teeny tiniest little dent on the side but other than that it was in perfect condition. Working with the sales representative was a breeze and so was the following installation. I would recommend them to anyone in Lancaster looking for an appliance upgrade!

Ja
Review №13

We are so pleased with our experience. From beginning to end, they were fantastic. The Delivery/Installation guys were amazing!!! So polite, with manners and even cleaned up after themselves. They went above and beyond my expectations. Kudos Five Star Experience.

Yv
Review №14

We came to K & A Appliances to see their selection before going with another retailer. A good friend recommended them and Im so happy we decided to go.We found a dryer bigger than the one I was going to purchase from the other retailer and over $200 less than the value simply because it had a small scuff on the front. Granted, some appliances do have noticeable dents.I found them to be knowledgeable and honest about their products. Tony was extremely helpful! We mentioned to him about the belt on our dryer breaking and rather than have us rush to purchasing a new dryer he encouraged us to call during the week and they may be able to help us get a belt so we can repair it instead. Our dryer was old so I was ready!Angel and Danny were the two that delivered the appliances (they had a good deal on deep freezers) and they were great! They properly installed our dryer (which another retailer wouldnt even do) and gave us tips on how to fix our vent and looked up exactly what we needed to get.They have stoves, overhead microwaves, refrigerators, washer and dryers (electric and gas, as well as commercial) and deep freezers. We went to their main location in Greenfield. Oh yea, delivery fee is based off of distance from their store. 10 miles or less is free delivery. It was also free installation and free appliance removal.

Ma
Review №15

Service is excellent! Saved about 200 dollars off big box store list price on a new washer! They deliver and they take your old appliance! Great selection.

Da
Review №16

From start to finish, my experience with K & A has been amazing. I was looking for a family owned or locally owned business from where to purchase my new washer and dryer, and I’m so glad I chose them. Every person I’ve come into contact with has been professional, courteous, and helpful. Not to mention, I got a new, in box washer and dryer set for a price that I’m confident I wouldn’t have been able to get anywhere else. I originally went there looking for scratch and dent, and their selection of those were great too. Highly recommend and will be using them for anything in the future!

Kr
Review №17

Purchased a Dishwasher a week ago and although it washed fine it never dried the dishes. Called a day later for service and the Tech had to order a new dryer part:( when he came out, instead of replacing the new dishwasher altogether. So basically I paid full price (saved only a fraction from other sellers on same model) to now have a refurbished scratch and dent (lol) at near full price. Service Dept. Gal was NOT friendly at all, quite rude honestly and stated this is their policy without apology or consideration for inconvenience or further discount. Agree, installers are really nice though! Definitely read return policy more carefully incase its a dud like mine:( its non-returnable with a year service piecing it back together ugh.) Not a thrilled Customer:(

Em
Review №18

K&A has been recommended to my family by long time friends, and we are so happy we listened to them. The value, customer service and inventory are wonderful. We purchased a washer and dryer and are very happy with the process from purchasing to delivery, install and haul away of the old appliances. Would definitely return to K&A for our future appliance needs!

Na
Review №19

This place is amazing!! Im never going to a new appliance store again!! You will not find better pricing on perfectly good appliances! Highly recommend. Ask for Chris he was very helpful and knowledgeable

Br
Review №20

Everyone was nice here and the deals were as great as they say it is. I got a really good washer and dryer for $1k and because of how far I lived I got charged $50. The delivery guys were awesome! They brought my machines into the basement. Customer service was on point and professional

Jo
Review №21

When our dishwasher stopped working, we came by and were helped immediately and got a great deal on a new, stainless dishwasher. The guys who delivered it did a great job removing the old one and installing the new one and weve had no issues since. Check them out, you wont regret it.

le
Review №22

John & Michael delivered and installed a Christmas surprise for my grandmother this week. They were extremely friendly and helpful. They possessed excellent customer service skills, thorough installation skills, and were diligent of the home and space they worked in. Michael took the time to explain to us how the new washer and dryer worked and answered any questions we had. They made sure to provide contact information as well in case we needed any further assistance.Chris M. was our sales person at their Lancaster location. He greeted us as soon as we walked into the sales floor and really set the tone for our experience. He was very friendly and helpful as well. He was willing to move the appliances out and let us look at them and check them over before we made our decision. He answered any and all questions we had honestly and to the best of his knowledge.Overall, we were tickled with how easy the process was, and very happy to work with K & A Appliances!

St
Review №23

I was very pleased with my experience at K and A appliances. My washing machine broke so I started doing some research and shopping around. K and A had the best price by far. Greg was the sales specialist that assisted me and he helped immensely making me feel confident in my purchase and that my purchase was important to them. John & Robinson completed my delivery/install on the same day of purchase!! That is service. Would highly recommend K & A to friends and family.

Xi
Review №24

I found the perfect dishwasher I needed at a low price compared to the big brand stores! I am excited to take it home! I recommend this store to anyone who wants to improve their kitchens!

Je
Review №25

A great place to browse for your next appliance! The people there are always friendly and ready to help out.

Es
Review №26

Loved the experience purchased a air dehumidifier the best no foolishness deal ever

j
Review №27

Great selection of reasonably priced appliances. Staff was friendly and helpful. My new dryer works great and was simple to purchase. No sales pitch but answered questions honestly. Only reason not give stars was I would have liked more sales interaction, but covid-19 and all I understand some people may feel differently.

To
Review №28

Got a great refrigerator at an excellent price. Customer service in the store was good. Didnt feel hassled and was able to get help when needed. The delivery guys, John and Carlos, was amazing. I really appreciated their friendliness and assistance. They were thorough and nice through the whole process. I will definitely return the next time we need an appliance.

Ni
Review №29

Great for finding lower priced appliances at lower prices! Super friendly staff that’s always willing to help. Highly recommend!

Ro
Review №30

Lori was great to deal with! The real kicker, and the reason well return, was the installation team of John and Kilbert. They were punctual, did a great job, and didnt leave without showing us functions and operations.

Br
Review №31

Perfect place to buy gently damaged appliances at a discount. Solid customer service and knowledge. Chris was great!

Ja
Review №32

I always like to update, and Happy New Year our stove went out. After the great experience we had last time, we went again to K & A and again they didnt disappoint. We found exactly what we wanted. Everyone was so nice and helpful. From the people on the floor to check out and delivery and installation. Amazing job guys!So I needed a new washer mine died. My husband actually went picked one out and bought it. I didnt even see it till it was delivered 😂 John and Robinson delivered it. Both extremely nice, professional and knew what they were doing. Hooked it up, and walked us through how to use it. I would absolutely recommend K & A Appliance and look forward to doing business with them in the future!

Su
Review №33

Great experience, install team was polite and professional.

Be
Review №34

I bought a dishwasher at K&A... one of their power buys. Customer service was great. Installation team was right on time and professional. I will definitely return again!

Br
Review №35

This place was recommended by a family member, so when we found ourselves in need of a washing machine, we decided to check it out. We were greeted promptly by Corey who showed us what was in stock and was very apologetic about their lower than normal inventory. He was pleasant and was not trying to hard sell us on anything. We found one we liked and they were able to offer delivery in a couple of days. Worked out perfectly as I had some time off scheduled and could be around to handle the delivery.The drivers called about 15 minutes out and let me know they were on their way. They arrived, got right to removing the old Samsung and were ready to install the new one. From arrival to test to departure was under 30 minutes. I didnt get their names but they were also pleasant and knew what they were doing.Our first experience here was excellent and we will be sure to return when we are in need of other appliances.

Cl
Review №36

When I need a new appliance, I dont even shop anywhere else anymore. Just recently I discovered they also have a service guy that come out, in my case I needed a new appliance so I got $25 off of my new purchase.

De
Review №37

Highly recommend K & A Appliances! First off, it’s family-owned and we love supporting local businesses!! Great selection and fabulous prices, for a scratch and dent products place, we couldn’t even find the flaws on most. This was our second purchase for a refrigerator (replaced our main fridge in March and now our secondary fridge today)and couldn’t have been more pleased with the knowledgeable sales associate, John and the fast and courteous service from Jennifer when it came time to pay. Buying the fridge on a Saturday and having it delivered Tuesday!!

Su
Review №38

We went for micro, fridge and stove. Corey showed us where to browse, answered questions, no hard sell. Kristen checked us out in no time. Delivery on time, guys wore masks, courteous and had appliances out and new in within 30 min. Cleaned up and explained operation. Will definitely go back to them when washer and dryer go to appliance heaven. Thanks. Terry and Sue Kohl.

Ca
Review №39

We just bought a washer and dryer from K & A and had a wonderful experience. Our salesperson Lori was very helpful in helping us pick out our washer and dryer. John and Michael were also very helpful, delivering and installing them as well as explaining how they worked. Overall it was a smooth seamless experience and we’ll definitely be coming back!

Si
Review №40

Employees sitting in the office mostly unmasked.Edit to add. The employees are not in their own spaces. They are in one large open room, without partitions. A room all customers walk into upon arrival. This is unsafe for customers and employees alike.

Fa
Review №41

I couldn’t find a gas dryer for my dad anywhere! They all had to be ordered & they couldn’t say how long it would take to get. K& A had MANY gas dryers to pick from and they would deliver & set up in only 2 days . The two gentlemen who brought the dryer were very polite, and competent at installing. Everything about this purchase deserves 5 Stars ! Kudos to K& A!

Ed
Review №42

Incredible selection, prices, and customer service. Our delivery team consisting of Michael and Robinson were both courteous and prompt with their service. All parts were properly installed, and all instructions were thoroughly explained. We will definitely continue our business relationship with K &A Appliance!!

Vi
Review №43

We just made our 3rd purchase from K&A and couldn’t be happier. Everyone who has ever helped us, from sales to delivery, has given us excellent service. They always have a great selection and we’ve found what we need there with ease. This is the only place we will go when in need of an appliance. I highly recommend checking here 1st.

Br
Review №44

My wife & I purchased a Maytag washer & dryer from K & A. Super friendly employees, nice selection of appliances. Saved $100 dollars on the deal because we bought them as a set. Will definitely shop here again!

Br
Review №45

Easy to work with, sales reps arent pushy and delivery was great.

Sh
Review №46

I had an overall good experience. The delivery people were great! Good price as well.

Mo
Review №47

I recently bought a whirlpool washing machine from K&A appliance. The service was great and the installers were excellent. Works really good.

Ca
Review №48

Fantastic! Very helpful and friendly staff, Chris is awesome. The delivery crew did a great job. I cant say enough good things. I will be back when I need an appliance. Thank you so much!

Ma
Review №49

So many varieties of appliances to choose from. It will be hard to beat the great prices at K & A! Not only are the prices great but the staff there friendly, thorough and just plain fantabulous! Lex helped us find what we needed and gave us an awesome deal. Sayra at the front desk made sure we had everything we needed for installation and that all our information was correct for delivery. Jose and Sisco delivered and installed our appliances with care. Sisco even took the time to make sure I knew how to use my appliances to maximum efficiency before leaving. Kudos to K & A for having such a fantabulous team and great prices! Ive been telling everyone I know to shop at K & A! Thank you everyone for the stress free purchase...you all rock!!

St
Review №50

We were in need of a new refrigerator & checked out K & A. We love to support family-owned businesses. I appreciated that I could buy on Wednesday and have it installed (and my old one removed) only 2 days later. The fact that delivery & removal are included in their already amazing low price is a definite plus. From start to finish, it was a great process! From Corey who assisted me on the sales floor to Delivery Team #1 (Sisco & Jose’ Luis) who were very prompt, polite, respectful, & professional. Forget the big-box stores. Hands down, K & A will be our first stop when we need to shop for another appliance.

An
Review №51

Great customer service from John. He was able to direct us to the exact washer and dryer that we wanted. They have a good size selection and very reasonable prices. We were able to purchase a washer and dryer easily. John was able to answer all our questions we had as well.

Ca
Review №52

I just bought a appliance from K & A. My salesperson was Corey, he was very nice and new what he was doing. I had the best guys deliver my freezer. John and Alberto went beyond delivering my freezer. They made sure everything was how I wanted it. When I need a appliance again I will definitely go back to K & A appliance. I 100% recommended this place

Jo
Review №53

Beyond impressed with the service @ K&A from start to finish - Chris was extremely polite, helpful, and professional - I was a bit overwhelmed with the huge warehouse inventory, but he helped me find the exact refrigerator that would meet our needs and helped us get set up with free delivery and removal of our broken appliance - John and Michael delivered the new refrigerator 2 days later (right on time) and went above and beyond with setting up the water line since we did not have one with our old refrigerator - they were both very polite and took the time to show me all of the features of the refrigerator and walked me through setting up all of the filters and registering the appliance- we will definitely be using this local business for any future appliance needs!!

Ca
Review №54

We walked into the Willow Street store 20 minutes before closing time. Corey Keller was courteous and genuine. He never even noticed the clock ticking down, instead helping us choose the refrigerator we wanted. He made sure to look over the whole appliance with us so that there wouldnt be any surprises when it arrived at our home. The installation was fast. The guys even had to take a few doors off, but they re-hung the doors quickly. It turned out that the fridge door handles were the wrong ones; K and A had someone else out to our place the very next day with the correct handles. We also couldnt have the water and ice hook-up we wanted right away, but Cisco and Daniel explained how it could happen later, and now we cant wait for Cisco to return and do that for us in the near future. We are very pleased with K and A, and are looking forward to returning for other appliances we need!

Mi
Review №55

Chris and Shawn very helpful. Friendly and courteous. No pushy salespeople here. Local and family run. Appliance delivered when promised by John and Alberto. Both very careful and detailed. Will be backForget the big box store. Service cant be beat!

ro
Review №56

Great deals New appliances with warranty! Definitely should check out first when in need!

Zo
Review №57

We recently purchased a refrigerator from K&A and we highly recommended them. The staff was very professional, helpful and exceeded my expectations. The delivery and set-up went smoothly. We will definitely return for future purchases.

pa
Review №58

Highly recommended. Great selection of name brand appliances at prices way below big box stores. Delivery crews are courteous and take great care bringing in your appliance. Will be heading back over this week to replace our 12 year old dryer.

Jo
Review №59

Great company awesome tech support and installation

La
Review №60

We had a new refrigerator delivered this morning and two refrigerators removed, John and Alberto were absolute rockstars! Polite, thorough, knowledgeable, and navigated our weirdly laid out home with no issues! Corey was wonderful helping us pick out the right fridge for us and lent us his tape measure. He made the buying process super easy, and delivery, installation, and removal of the old fridge were free! We will be making all future appliance purchases at K&A and cannot recommend them enough!

Ma
Review №61

LARGE warehouse-style showroom with a lot of new scratch-n-dent appliances. The damage to most of the products they have is so minimal that its barely noticeable, though one here and there had a more significant dent.The web site claims up to 70% off retail, but we couldnt find anything more than about 25% off. Make sure you compare K&A to the local big-box guys when they have sales to make sure you get the best deal.

Ga
Review №62

We were so pleased with our washer we bought from here. It had a mild scratch on the side, which was the whole scratch and dent deal this place operates under but it works fantastic. We were also impressed with how kind and helpful the installers were. Will buy here preferentially in the future.

Ab
Review №63

K&A Appliance is fantastic. Great service. Delivery team went above and beyond. Definitely recommend!

Pe
Review №64

This is the most amazing scratch and dent place Ive ever been too. The customer service from Corey, delivery and setup was flawless by the delivery guys Sisco and Jose. I purchased a brand new,(everything was wrapped and had to be put together, even the plastic film was still on the front of the fridge) Kitchen Aid refrigerator and my family and I looovee it. The staff at K&A are great and I certainly plan to purchase other appliances here in the future! Thanks K&A!

Ch
Review №65

My husband I and just bought a new washer/drier and stove on Sept 4, 2020. Everything was delivered and set up Sept 9 by two very polite gentlemen/employees. We are so thankful we found you all!!! Definitely 5 star business and service!!!!

Ty
Review №66

Great staff, excellent showroom. New stock is always available. We bought a fridge for my business and it was basically like new for an amazing price. I will definitely be shopping here again.

Ka
Review №67

We dealt with Shawn in sales and John and Alberto with delivery! They were so great and so easy to deal with! The price of our fridge was so affordable! They delivered it, installed it, and took the old one for free!! Definitely a great place to go for great appliances and service!!!

Da
Review №68

Great experience. Appliances all seemed in perfect condition. Nice selection.

Je
Review №69

Mark was awesome. He helped us out with what we needed and my wife and I picked out our favorite washer and dryer. He stayed with us until the whole process was done. When our appliances were delivered John and Robinson were amazing. They were careful and super friendly. They installed our appliances quickly and stayed to make sure they were running good and there were no issues. John explained everything to me and if I have any issues or questions to call then right away.

Ja
Review №70

Washing machine keeps breaking down. Came with dents and scratches!

La
Review №71

Great deals on all appliances. Great service and had us on are way home with a new dishwasher for a great price.

Am
Review №72

Our old washer was giving us issues. Went up the street to K&A picked out a new washer. Quick, easy, great employees. They had the washer to our place with in two days. The guys who delivered were great. Took the old washer and set the new one up. Love my new washer! Will definitely keep K&A in mind for other appliances. Hopefully another freezer to store our beef in!

Me
Review №73

We got a good deal on a range and dishwasher. Chris provided friendly service and delivery was prompt. Jesus returned to replace a hinge that I didnt even realize was an issue, but he noticed the slight wobble. He could have simply bent the hinge back, but said he did not want to risk compromising the structural integrity. I appreciate his perfectionism.

St
Review №74

A terrific experience from the salesman (Chris), to the delivery (Robinson and Michael). Highly recommend this company. We will return for future needs!

Ta
Review №75

Good service.

Je
Review №76

Bought my fridge from K & A!Excellent customer service. I am back 2 months later for a new dryer! K & A appliance is the place to go! Don’t waste your time with Big Box stores. Support Local! Love K & A

Ge
Review №77

Great selection, good prices and terrific people. Im coming back again, for sure.

Ky
Review №78

Was able to find exact washer that i was looking for but $80 cheaper then another appliance retailer. You would expect a bog noticeable scratch or dent or some running error but my wife and I have used in multiple times in last week without any problems and had to search to find any scratches. I definitely will shop here again and recommend to others in need of appliances.

Do
Review №79

Bought a stove last week, Sisco and Jose delivered and were very professional and even helped clean the floor and wall before putting the new stove in. Very happy with the stove and delivery experience.

St
Review №80

Just bought our second appliance from K&A, and it was another great experience. In the showroom, Chris was helpful as always and the guys who did the delivery (John and Alberto) didnt even blink at pulling our old washer out of the basement. K&A is probably the only place well shop for appliances as long as we live in Lancaster!

Ji
Review №81

Just an incredible place! We bought our stove here, and are very happy with all the help we got from Chris.

Mi
Review №82

Service was great! Not pushy, but attentive!

Me
Review №83

This company was amazing!!! Our fridge went out and we went to another store and weren’t going to get anything delivered for over a week and a half. Went to K & A With my 2 kids and they worked with me quickly and made sure that they could get it delivered that day! The gentlemen that delivered it were awesome as well even taking time to clean the floor before installing the new one! Will be going back there again! For all future appliances!

Au
Review №84

K&A were helpful every step of the way! Great communication, very friendly and efficient delivery. They even accommodated my same day request for a delivery window change and came early to install! Great value, great service. Best in the area! Highly recommend!

Ru
Review №85

Chris was very thoughtful and helpful. He was very professional and I had a fantastic experience. Purchased a dryer and washer. They work great!

Da
Review №86

They have Awesome customer service and their products are Top Tier with low tier prices.Update: Had another 5 star visit for a refrigerator, the staff are A+!

Ki
Review №87

We went in looking for a dryer. Mark asked us a few questions to see what we were interested in and then quickly pointed out what they had. Their selection was quite large..we definitely had quite a few options to pick from. Mark was able to get us a good deal and we left that day very happy with the service and we purchased our dryer! Delivery was 3 days later and I loved how they called us 2 days in advance to give us a time frame. The day of delivery they called us within 10 minutes of being at our house. John and Robinson were efficient and really good at delivering our new dryer. It was installed and the old dryer was taken away for us. Great service all around..will definitely be back if we need another appliance! Thank you!

Ga
Review №88

Great experience from start to finish. Chris from sales was very helpful in finding a washer/dryer that fit my space. They were able to deliver and install it the next morning. John and Robinson delivered it on time and were very careful and thoughtful when moving the washer/dryer into the house and installing it. I will definitely get more appliances from K&A.

Ly
Review №89

My husband and I were first time shoppers at K&A. We had read all the great reviews and decided to give them a try. It didnt take long for us to choose a dishwasher with Coreys helpful assistance. Delivery was scheduled for the following week. I was contacted the day before to confirm and again 20 minutes before they arrived. John and Robinson removed our old dishwasher and quickly and efficiently installed the new one. They were very professional and thorough. K&A made replacing our old appliance a smooth and easy experience. Im sure well be back!

Sa
Review №90

I absolutely love the new stove I bought from them. The price was great especially considering the dents blend right into the black top. It works perfectly too! Thank you to my salesman, Chris and to John and Robinson for delivering! Ill definitely be in again!

Sa
Review №91

Purchased a new dishwasher the other day- they delivered and installed it quickly. The salesman Mark was excellent. The install gentleman did excellent work! Would highly recommend using this company and Craig and Kilbert as the delivery/install team. I will be visiting them for my next purchase- cant wait to look at a new refrigerator! Thank you for great service!

Da
Review №92

I was happy with the product. However, I select the option to buy the fridge because the estimate to repair the old fridge was $470. After the sales person Becky had the green light she did not want to help me; I ask after the order of the replacement for the original detail repair estimate in an email - easy. I hope the repair cost was not a gimmick to sale something. I needed the estimate for the future. I will use someone else next time, oppose to my management companies pick, the landlords can use anyone, she can ignore me, that say much about K&A

Br
Review №93

We learned about K&A when my mom needed a new washer, and we have just returned for a new stove for our home! We worked with Corey during our time at the warehouse, he was very knowledgeable and really listened to the things we had to have for our new appliance. He showed us a few models and explained the differences between them so we could make the best choice. I waited until we had our stove delivered to write this review so i could speak for the whole process! It was so painless. We were called 3 days before our delivery date and given a window for delivery time. On the day of delivery the gentlemen who were bringing my stove called me about 20 minutes before they arrived so I had a better estimate of when they would show up, which I really appreciated! When John and Daniel arrived they were very respectful of my home, I had behind my old stove cleaned already but they did let me know they would have given me time to clean it before the new one was put in. After the stove was installed (which took maybe 20-30 minutes between taking the old one out and fully installing the new one) the guys explained and showed me a few features of my new appliance and let me know about my warranty. They spoke very highly of the company they work for when they explained they also service products for their customers if any problems arise with my new stove. I would happily buy from K&A again, I will actually be looking to go there for a new dishwasher in the next few months! I would highly recommend them to anyone looking for a new appliance!and I just have to say this, if anyone is nervous about the scratch and dent part, dont be! my new oven is GORGEOUS! there is a small imperfection at the bottom of the oven drawer but you can barely see it! I saved a good chunk of money because of that small dent!

Os
Review №94

Absolutely love this place! Great environment and employees. If you are looking for good/affordable appliances, this is definitely the place to go, you will not be disappointed.

Ja
Review №95

Bought our washer and dryer here. Their selection was great. The sales team was knowledgeable and helpful without being pushy. I was able to find a washer and dryer set that would fit through my narrow doorway for a great price. The delivery team was excellent. Sisco and Jose Luis from delivery crew 1 were upbeat, helpful, and professional. They had the knowledge to properly install my washer and dryer quickly.

Uy
Review №96

First class service, really excellent people and Great range of products at much lower prices. Can not recommend enough!

Ma
Review №97

Great place to come to get your appliances fantastic prices sales associates are fantastic and wonderful please buy from them we will always get are appliances from them thank you k and a

De
Review №98

The delivery guys left about 15 minutes and I just had to hop on to leave a review. Mark was great and helped us out so quickly. Which is fantastic when having to shop with children. He was very helpful and understood right away about what we needed and our budget and never got pushy about making us spend more just for the sake of spending more. The delivery guys, John and Robinson, were so quick and efficient getting the stove in. After a horrible experience at Home Depot we were recommended K & A...and we will definitely be recommending it to others and shopping there again.

De
Review №99

I dont want to give K & A Appliance a good review because I dont want anyone else to know about this hidden gem! We had our upright freezer die and needed one fast. We called and spoke to Corey who told us they had several. We stopped by and he immediately met us and helped us find one. The price was unbelievable! It was about 1/2 the price of the big box stores. The delivery crew was just as nice! The following day, Sisco and Jose arrived on time and installed our new freezer quickly and with a smile! All the people we interacted with at K&A were friendly and courteous. We will definitely be back for our next appliance purchase.

Pa
Review №100

Thank you sisqo and John for your hard work and the office for allowing them to deliver at short notice . Your patience and working with me as your customer was greatly appreciated.I would recommend K&A Appliance Inc to anyone. If you are looking for great prices, great customer service. Experience K&A appliance for your self you will also be a satisfied customer.

Information
100 Photos
100 Comments
4.6 Rating
  • Address:135 Independence Ct #103, Lancaster, PA 17601, United States
  • Site:http://kaappliance.com/
  • Phone:+1 717-392-3287
Categories
  • Appliance store
Working hours
  • Monday:9AM–5:30PM
  • Tuesday:9AM–5:30PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–4PM
  • Friday:Closed
  • Saturday:9AM–5:30PM
  • Sunday:9AM–5:30PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
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