Jo was very helpful with the purchase of a new mattress for my son. She took time to figure out what best suited him and was mindful of my budget.
Recently bought a new mattress with the help of Chad at Mattress Warehouse. He helped us to find the right one for both my husband and me. He was patient and honest, which we appreciated! Setting up delivery was quick and easy and the delivery process itself went without incident. The delivery men were kind and professional. Would recommend *****
I worked with Jo today and had the most amazing experience! She went out of her way to make sure both my partner and I were comfortable. She really understood various sleeping positions and what would work well with both our body types. She was beyond amazing and I totally recommend stopping into mattress warehouse if you’re in the market for a new mattress!
My salesperson, Jo, took her time with me and answered all of my questions. My new mattress was delivered yesterday. Very pleased from beginning to end.
I highly recommend Mattress Warehouse! Relaxed atmosphere with no pressure. Our salesperson Chad was incredible. He was very knowledgeable and patient while we, mostly I, wanted to try different beds. Can’t wait to get the new tempurpedic we picked out!!!
I was dreading this experience but Jo was so helpful and knowledgeable. I told her my budget and she knew exactly what to show me. She also gave me space to take my time. In no time at all I found the perfect mattress at a price I could afford. Cant wait for it to arrive! Highly recommend!
Jo was exceptionally helpful! she even called me to let me know the time my bed would be ready, super friendly staff, and easy to understand financial options!
My parents and myself came in to purchase a new mattress. Jo really helped guide my parents to find the perfect mattress! My parents were skeptical of an adjustable base, but after trying a few beds and speaking about all the pros and cons with Jo they were sold on an adjustable base. Jo was very knowledgeable about the beds, the different bases, and how to be properly fitted for a bed. Overall this was a great experience. Thanks to Jo and team for helping my parents find the perfect bed!
Jo and Chad were extremely helpful in helping us choose the right mattress for my wife and I. We were visiting other competitors to make comparison to the Tempur pedic mattress, there really wasnt any real results swaying us to the competitors. ( And we visited several! ).Jo and Chad explained the Tempur pedic and what the competition offered.(Which was very minimal). The warranty is very good. Looking forward to our new King size adjustable bed!.
The sales person Joe was so helpful on our purchase of a mattress and box spring. She went out of her way to find the perfect mattress we were looking for. The price was great to.
My mother & I went in today to buy a new mattress and Jo greeted us right away with such a great attitude! She helped my mom find the perfect mattress for a great price. We were in and out of the store in 30 minutes! Great experience with Jo. We highly recommend!
Jo was so friendly and helpful. Finding the right bed can be challenging, but I had a great experience! I’m thrilled about my purchase!
Jo was amazing! She first helped us with matching a bed to my husband and I. After that she showed us a couple of styles that matched us. And this is how amazing she is. We watched her deal with a jerk of a customer all the while never waivering from amazing service to us. She is kind and definitely a people person. We will definitely send people her way. Thank you Jo!
My husband and I were looking for a new mattress...and boy, we are so thankful we stopped by to meet Sam at Mattress Warehouse! Besides being so incredibly knowledgeable about his product, Sam took the time to get to know us and understand our needs. Low pressure, caring service, with a smile you could see through his mask. I am so happy with our experience, and will recommend Mattress Warehouse to anyone and everyone I know who needs a new bed. Thank you so much Sam- you rock!
Jo was absolutely awesome and so professional. Couldnt ask for a better person to help us!
My boyfriend and I had a great experience at the Rohrerstown road Mattress Warehouse location! We are moving in together for the first time and are first time mattress buyers with no experience! Sam was very professional, knowledgeable, and friendly. I told him very vague things I was looking for in a mattress and he pointed us in the right direction in seconds. We bought the first mattress he showed us and gave us a great deal for it. It was perfect! Highly recommend coming here for a mattress. Thanks Sam!
This was the best buying a mattress experience . Jo was very sweet. She was super caring to my toddler daughter and kept her entertained so my husband and I can focus. She was able to take our budget and still find the best mattress for my husband and I. Love my new mattress and the experience! Thank you Jo!
We went in to compare prices against a quote from mattress firm. We were able to save 1000 over mattress firm for the same mattress. We had amazing service, super friendly and knowledgeable. Don’t hesitate. I’m glad we shopped around. We got the best price and service and free 2 day delivery!!!
A big shout out to Chad and Jo for working with my needs and budget! Great customer service! 👍
Yes earlier I did post a 5 star review. That was for customer service on Jo’s part. That won’t change. What I am giving the one star is their delivery. Yes we got our bed and it’s set up properly. What I don’t appreciate is while they were setting the bed up they broke one of my wall outlets then tried to cover it up. Wasn’t to happy about that.
Very professional, good prices, delivery on time if youre looking for a mattress, this is the right place
Great Experience! My salesman Chad, was extremely knowledgeable and help me find the perfect bed!
I have health issues where I cannot wear a mask. We needed a mattress so I pulled up to the store. No one else was in the store except the person working who didnt have a mask on. I walked in and he told me I want to enter unless I have a mask. Again, he was NOT wearing a mask. I tried to explain I have health issues that prevent me from breathing when I wear one. He told us to leave so I complied. All this time he wasnt masked either. We went elsewhere.
Both my parents and I had a wonderful experience buying our mattress through Sam at mattress warehouse. We were able to receive a very good price on the mattresses that we wanted and the customer service that we received was fantastic. We will definitely be recommending Sam in this location to our friends.
Once again we were treated great by Jo when purchasing a mattress for my father to stay comfortable in his own home.
My wife and I are newlyweds that wanted to find a good quality mattress for our first place together and wanted to get the best deal possible. We did. Sam really really helped us out and went above and beyond, he was very kind and educated.
Chad did a great job of setting us up with a Tempur-Pedic. He used the bed match to find the best fit for my wife and I! Highly recommend!
My husband and I went to mattress warehouse for the first time yesterday. We went there just to look around because we’ve been searching for a mattress for awhile now. We went in there and were immediately welcomed by a cheery fellow named Sam. He made us feel so welcomed and was so informative. He took the time to explain the bed match and never made us feel obligated to buy anything. Sam is the best salesperson we have come into with. Mattress warehouse is very lucky to have a guy like him working for them. Due to Sam mattress warehouse has a lifelong customer in my husband and I.
Bought a mattress from Sam and could not have been more pleased. He was a gentleman and very knowledgeable. Truly cares about helping you find the right bed for you. 10 out of 10 would recommend!
The manager, Sam, got us an awesome discount on a twin mattress for our guest room. Excellent prices and amazing customer service. Highly recommended.
Sam was amazing! He was personable and friendly. He helped my mom and I find the perfect mattress. I definitely will be recommending to my friends and returning!
Thanks Sam! We appreciated your help and courtesy. You made mattress shopping enjoyable. You were supportive but did not pressure us and gave the opportunity to make a decision we feel good about.
Jo was very knowledgeable and courteous when assisting my husband and I with purchasing a new mattress.
Ms. Jo was absolutely amazing! Super attentive and kind! :)
Excellent customer service! Very friendly environment, staff very engaged in understanding what the customer wants, and very organized sales process!
Super informative and helpful. Easy to work with! Great job!
We went in about an hour before closing to purchase a new mattress. Jo was our sales rep for the evening. She gave us a very welcoming experience and was very informative. Even though we ended up being there past closing time she never made us feel rushed. Which made our experience that much better. Thank you jo!!
We were driving by and happened to see their building. We were interested in a mattress but we weren’t quite sure what or when. Our salesman was very pleasant and very informative. We ended up purchasing a Tempur-pedic pro adapt King. We were very happy with the salesman that helped us make a decision.
Let me tell you how impressed I was with Sam, his knowledge, his salesmanship, and his hospitality—I haven’t even left the parking lot yet. Shopping here with Sam’s assistance was such a joy. It’s not often that I leave a store or retail experience feeling as though I’ve made a friend, but that’s precisely my experience at Mattress Warehouse on Rohrerstown Road. Thank you Sam!! Can’t wait to sleep 💤
Sam- was awesome!! He was so helpful, informative and personable. He really cared about our best interests and gave us a great deal. I would highly recommend this location when you are looking for a mattress.
Sam was wonderful! So helpful. Won’t go any other place now for my mattresses!
Nice store. Nice employees. Prices are pretty competitive .
They are so helpful I would go back. agian.
Sam was super helpful and nice when my bf and I visited! He walked us through the whole process to help us find a bed we really fell in love with! We can’t wait for it to be delivered Saturday!
Our experience here could not have been better! The salesman was extremely helpful without the usual pressuring from other stores. He made sure we got what we wanted for the price we could afford. We were in his best interest not the profit he could gain! Would recommend to anyone looking for a new bed!
I needed a quality mattress in a hurry! The entire team did a great job ensuring that my needs were met. I am very satisfied with my purchase and the service provided!
Jo and the manager listed to what we wanted and pointed us in the right direction. Friendly and professional! Wish we’d gone there first! I would definitely go back again!!
Just walked out of this store and had the most amazing experience with Sam. We have been shopping for a few weeks and he went far above and beyond any sales reps we’ve encountered at any store including other Mattress Warehouse locations. He listened to our concerns with our current mattress and made suggestions. He then evaluated us on the sleep match and made more suggestions to find us our perfect match. He was extremely knowledgeable and never pushy or forceful. He made the buying process so much easier with his helpful and upbeat attitude. Thank you Sam, we are still smiling and can’t wait to try out our new bed!
Sam is THE GUY to go to for your mattress needs. We picked out two new mattress for our kids and he gave great recommendations. Never felt forced or swindled, just a very down to earth guy with your needs in mind! We even made a mistake with our order and he handled the swap out quickly and painlessly. Thank you Sam! We will see you when we need to upgrade our mattress. Go Flyers!
Matt is the guy to go to he know what he is doing and I truly highly recommend him and Sam is a awesome guy enjoy talking to both men ! If u are thinking or wanting any questions ask go to Matt he will get them answer My husband and I had our other bed for 21 years and we needed a new one and we went there and in every way we was completely satisfied we will be back when time for new bedding for the other 2 bedrooms so yinz guys will see us again Matt again thank u for everything u did to help us and without any pressure ! For the very first time we went shopping and feel like family helping us and letting us make our own decisions god bless all of u there at the mattress warehouse 🙏
Went to this Mattress Warehouse location for the first time. Thankful for Sam the salesman who helped us decide on a mattress for our son. He was friendly, kind and helpful. A pleasure to deal with. Thanks Sam!
The Manager, SW02 was extremely helpful and kind. took all the time in the world with me and my questions. thank you
Sam was very helpful. He LISTENED to us. Also he is very knowledgeable, honest and friendly. Why would you buy anywhere else?
Was a little leery of stopping in as my prior experience at a different location was less than stellar. Turned out to be pleasantly surprised. Did not feel pressured to buy but felt so comfortable with Sam, the manager, that we wound up buying two sets. Delivery is pending as we are waiting on our new bedroom furniture, but if our experience in store is any indication, we wont be disappointed.In short, we didnt feel pushed and he gave us enough information and enough space to make a decision without feeling pressured. If you need a mattress, go see Sam.
Courteous staff helped our family find the right matress for the right price with a wide selection available to test and choose from.
This place is awesome. The guys here really helped me out and were very professional. Eric and Roy treated me with much respect, were very down to earth and in the end i got a great deal. Highly recommended!
The manager was great - very helpful but gave us space to make our own decision. We were thinking we’d probably buy online but we decided to jump right in with the great guidance we received in store. Highly recommend!
Got a mattress for my daughter and her little one. The Mattress Man Sam was there to help. Even found out what mattress is best when I decide to buy one. Excellent service
Happy with the mattress we purchased which was our second Kingsdown brand bed from Matteress Warehouse. We were able to try out 4-5 options for our budget and while it would have been nice to have a bit more time and space to discuss and decide, the purchase price and actual delivery at our house was generally fast and seamless.
Sam really helped us at a very stressful time and his kindness did not go unnoticed. He was very knowledgeable and gave great advice. We couldnt appreciate his help more!
The manager greeted us warmly and provided us with excellent service. He was very informative and helpful while also giving us the time and space to make a decision. Would recommend!
Sam did a good job of explaining the details of the hybrid mattress we purchased. We felt that we got a good price.
Sam was a great help. Did the bed match and I found out what mattess is right for me. Definitely be going back for all my mattress needs.
Very impressed! Roy and Eric bent over backwards to be sure we were happy with our purchases. Would send anyone here, very good experience.
I purchased a full/double bed mattress - no box springs - for my father who has dementia and is in a personal care facility. I arranged with the salesman for a Friday delivery, as the maintenance staff would be available to put together the new bed and place the mattress. It did not arrive. When I called late in the afternoon it was discovered that somehow the delivery date was entered 4 weeks in the future. The salesperson was very helpful, and was able to schedule it for the next day, Saturday. Unfortunately there was no one to assemble over the weekend, so it had to be stored until Monday.I appreciated the help to fix the error, but as Im dealing with a dementia patient this was added aggravation to an already difficult situation.
Sam was Professional and very helpful. I recommend talking to him if you’re looking for a new mattress!
Jo and Sam were amazing help!
Awesome Service from Sam and JoAnne..highly recommend them...
Disappointed about the experience here. We were genuinely out just browsing our options for a new bed, to be completely honest the reps were not the friendliest and we definitely felt very pressured to buy a bed right then and there. I understand its a newer store and they were just trying to make a sale, but they made it a bit uncomfortable. We went to a different location instead
Great guy and good service definitely just got a mattress.. the guy Joel is amazing definitely helped me out with finding the best mattress suitable for me.
Limited selection if you dont want to spend as couple thousand dollars. Good service
Friendly staff, excellent selection