I was very impressed with the staff at the Lancaster, PA location. The customer service was fantastic! I thought I was looking at having to replace my entire screen on my iPhone, but upon their review it was just the glass screen protector. When it came time to pay for the part, their business system was not working, so they told me the part was on them. Would definitely recommend them to anyone!

I have a pixel 4a that the fingerprint sensor stopped working. I contacted google and they said that I could use uBreakiFix and have it fixed under warranty.I dropped it off and over the next two days it took 5 attempts to pick up my phone, every time something was wrong with it1. Phone case was cracked2. Screen was chipped3. Fingerprint sensor was misaligned and loose4. Camera would not focus5. Screen is scratchedTo their credit each time they immediately accepted responsibility and took it in to replace the affected component, but a complete and total lack of attention to detail meant that each time something else was wrong with the phone.So after spending close to 5 hours of my time (between driving and waiting) and two days without my phone, Im just going to deal with the scratched screen at this point. Im sure I could go back and they would offer to replace the screen again, but then Im just back at #2, and I am spending more time, gas, etc for a cycle that may never end. I also wonder how many times a phone can be opened and closed before there are other problems that I cant see.So in summary They do a decent job of replacing the affected part, but due to a complete lack of attention to detail each repair creates new problems with other components.

These guys are amazing. Shattered my Galaxy S21 Ultra screen. They fixed it quickly with great communication and returned it to me promptly. The price was right, too. Thanks guys!

Thomas was super nice, the service was top-notch, and he answered every question about what it would take to replace my teenage daughter’s busted iPhone screen. Even better…when he called us to report that he finished repairing the phone sooner than expected, he kept his promise not to admit how quickly he repaired it when my daughter and I returned hours later after spending the day together without her phone. ;-)

Love that they got me in for the first appointment of the day, the day after I called. I needed a screen replacement on my iPhone 11 Pro Max. They did it within an hour and it looks brand new again! Way cheaper than buying a whole new phone.

Cool people. awesome looking shop. Had my phone finished 30 mins before it was scheduled to be done. Good customer service they were vary helpful and informative. All around great experience

Replaced a cracked iPhone screen. Good workmanship and customer service.

Took my elderly dad here to get his deceased wifes phone unlocked after having a horrendous experience at a different cell phone repair shop across town. The tech there was polite, friendly and professional. He reset my dads phone within 2 minutes and didnt even charge us. The other phone repair shop wanted $75-$125 to do the same thing. I HIGHLY recommend Ubreakifix! In fact, we will be back soon to get my dads tablet repaired. They will have all of our electronic repair business moving forward. So happy to find them and give our business to them.

My man Thomas is the best you got. Give this man a promotion. Fastest worker in the business. No doubt the greatest diagnostician short of Dr. house himself. Anything short of a raise is heresy. His knowledge and value to your company cant be compared, granted Ill try. His usefulness is similar of force to a jedi. Teach him the ways of the order and do not allow this man to fall to the dark side. Nurture his spirit and water this man so he may blossom into the greatest phone repairer of all time. He is the modern day Steve Jobs, without the hard work of Thomas where would we be. There may be no more advancements in phone technology without helping this fellow reach his true potential. 11/10 would recommend this location and especially Thomas.

Fixed issue with my phone in less than 5 minutes and were very friendly. Professional and efficient!

I was referred to uBreakiFix by my cell phone insurance company after I cracked my screen. They were able to get it repaired the next day and it only took two hours!About 5 days after the repair, I had an issue with the screen (a vertical white line appeared). I called uBreakiFix and they offered to get me in right away to look at it. I wasnt able to get it in right away, so they were willing to work with my schedule and get me in the next day at a time that worked for me. The repair was again fast, and they didnt charge me as it was covered under their awesome 1 year warranty.Everyone Ive dealt with here has been friendly, courteous and professional and my phone looks like it did the day I took it out of the box. I personally had a great experience and am grateful that they were able to help me so quickly. I definitely will (and already have) recommend uBreakiFix to friends and family.

Had a great experience at this location! Tech explained the process thoroughly, was very nice, and was able to fix my issue same day. Communicated when the device as ready for pick up immediately and there was not a scratch on the device after a battery replacement. I would definitely return to this location for future repairs!

I must say the best quality service Ive had with electronics. My screen cracked and they replaced it and its like a new phone. Very polite, informative, and professional. The prices are good and they make sure your phone is working top notch before you leave their store. Highly recommend.

I was in need of a very fast turn around on screen repair. Contacted uBreakiFix and they answered all of my questions over the phone and offered an immediate walk in. Repair was completed in less than 3 hours, very thorough and extremely professional. Lowest price I could find in the area as well. Thank you, uBreakiFix!

My guy took my computer to get fixed. After he paid for it and I got it back,, they emailed me and said that my bill was passed due and wanted me to pay it again. So my guy called them emailed them and they never responded back to him and Ive never heard from him again since so to me they were trying to pull some s***.

Made an appointment for my Samsung s21 ultra that they would have to replace the port under warranty. When I got the the gentleman at the desk looked at it and thought there might be some dirt in the port area. It did not look like there was to me. So I let him try it and sure enough while cleaning it out in from of me there was a lot of dust and dirt. When to plug phone in both ways and now working. Also they did not charge me.. excellent customer service. Will be back if needed..

I came into this store to get my phone fixed. There was a tall young man who helped me out, his name was Scott. He was very polite and kind. He answered all my questions without being rude or getting impatient, like a lot of the kids these days do. He treated me with respect and i left there feeling happy. This company is very lucky to have such a smart, professional, caring young man and i will be coming back to this very store with all of my phone problems from now on. I will be telling all of my friends and family about how wonderful Scott was to me and how they will need to go there too. God bless your store and God bless that wonderful young man.

I had an issue with a stuck sim card and Sprint suggested I take it here. They were very nice and were able to quickly fix my issue. Im so glad this place exists!

When I couldnt find a manufacturer or after market replacement for my elderly fathers lift chair controller, I thought we would have to scrap the perfectly good chair. Corwin at the Lancaster uBRAKEiFIX store was able to evaluate the problem and repair the controller in less than 30 min. What a valuable resource this business is for anyone with small electronic repair needs.

Great people and great service. Each one I talked to was helpful and so nice.

Absolutely great service! I needed my screen replaced and the guy, I forget his name, was willing to stay a little late, on a Saturday, just to make sure it got done. Quality work, quality people, very pleased!

I dropped my wifes iPhone X off for a screen replacement. 25 minutes later, they were done. The result was fantastic, and I couldnt be more pleased. Thank you very much to the team for a job well done and for hundreds less than Apples quote. Many thanks again.

Wonderful service.. Highly recommend If you need your phone fixed..

I am not local, and was traveling to lancaster when my son cracked the screen on his phone. I went to this uBreakiFix location and the phone was fixed to perfection. The reason Im writing is not just that--Corwin went ABOVE and BEYOND to help me. I was unable to get back to the location before they closed for the day, and unfortunately I was due to leave town early the next morning. Corwin met me after he closed shop and dropped off the phone at a mutually agreed-to location. That is what I call serious customer service and a willingness to go the extra mile to make this customer happy. Thank you and would give them 10 stars if I could!

Corwin.S receved me at lancaster shop around 11am ; before 12:30 my phone become NEW; amazing job!

Great and quick place to get my phone fixed! Thomas helped me a lot and was very friendly and knowledgeable! I was very happy with all service and communication.

The staff is knowledgeable and friendly. The repairs were perfect. Its hard to put a price tag on a phone that looks and works correctly. I really cant recommend uBreakiFix enough.

Great work, low price, Fast!

Best and easiest repair service I’ve ever used. Recently my wife dropped her expensive note 10 and destroyed the screen. Called around to find the best price and found this store. Was treated properly by their highly trained and professional staff and had my phone repaired in about 2 hours (with a 90 day warranty), very satisfied and would recommend to anyone that needs their phone fixed.

Super nice, professional staff. Fixed the cracked glass and cleaned the charging port in under 2 hours. They went above the level of service for the cracked screen. I would highly recommend.

My battery was done for after having the same phone several years. I learned about this place recently opening and I made an appointment via their website. Someone from the store called me almost immediately to explain their process. They keep your phone for a few hours to test your old battery to make sure that’s the issue and then to make sure the new one is working after installation. Everything went as planned and I had a functioning phone and battery again after a few hours. It’s great to not have to constantly plug my phone in!

Very friendly and explained everything very clearly.

Excellent service, respectful of customers, listen well to problem and execute well to resolve problem. Good value for problem resolution. Integrated with Walmart and Amazon device insurance warranty. Great.

My experience at this location was great! The staff were very professional, clearly explained the entire process, and the service was done in less time than they estimated. I was really happy with the quality of my phone screen repair, but more impressed with how personable the associates and store owner were. Id definitely go back!

They were very professional and pleasant. We called and made an appointment for the next day. My husband took the phone in and they had it done within an hour. Highly recommend!

My appointment was at 4 PM with a two hour window to repair my phone. I had my phone back in hand at 5:10 PM. Great service and professional work. Highly recommend this location for any and all phone repairs.

Great,friendly and straight up staff they dont beat around the bush.Will highly recommend to people.

Had phone in for shattered back glass. Quick turn time (2 hours) and relatively good value - to do the repair at home would have been $50+ in parts and single-use tools, plus the headaches of dealing with fidgety phone stuff along with the usual frustrations if things dont go exactly right and you have to improvise. So definitely worth it in my eyes. Everything appears to function as it should, so as of now, thumbs up on quality of the repair.

Got my Samsung Note 10 plus screen replaced and repaired. I didnt expect Samson to basically almost replace my entire phone except my main board. Got a new battery and everything. incredibly quick also everything worked perfectly after that

Just had the screen replaced on my S10. I dropped the phone off in the evening and picked it up the next morning. So far its working perfectly.Professional interaction with those at uBreakIfix.Not a cheap repair, but Im happy not to buy a new phone. They are a Samsung repair center too.

Thomas P. was helpful and professional.Explained what needed to be done.Great, positive how can we help attitude.

Excellent customer service!

Awesome experience from the time I called till the moment I left . Scott you are awesome !

Staff is great - friendly knowledgeable and fast! Their customer service is great!

A new place opening up to get all your phone repairs done. Cost effectively best experience I’ve ever had dealing with getting my phone fixed, I’ll never take my phone anywhere else but here, thanks for everything.

I received top service on my damaged screen. Id recommend them to anyone.

This place was great! Serviced my phone in a timely manner and had great customer service!

This place is highly recommended to get your device repaired..Top notch all the way around...They will definitely have my business forever...Thanks so much for the fantastic outstanding service...

I brought my Galaxy Note 9 in for a cracked screen repair .. They were fast and knowledgeable and had my phone repaired in a couple hours ... I mentioned I was having issues with my charging cable port and they took a look at it and fixed that issue as well ...I would definitely recommend them ..

Surely won’t recommend..!Had a terrible experience

Quick and efficient, fixed my phone screen, happy with service.

Fixed my screen, was extremely nice about it too :)

Fixed my sons game system. Friendly staff.

Great service and very professional! It’s the place to go when your phone needs repaired!

Did what needed done to husbands phone after it was broken but warranty not covered and protocol did not tell us to go there first

Workers were polite and attentive, screen was replaced within two hours, however the repair was faulty and the bottom right corner of my screen is completely unusable.

Easy fast and very helpful!

Horrible prices, terrible service, stay away

Nah not satisfied, they should change the name to webreakufix

Highly recommend!!!!

Quality service! Thomas, who was in charge of scanning/fixing and technical issues with my laptop was extremely knowledgeable, professional, and friendly. Explained everything concisely so even someone who is not technically inclined could understand!