Robert was very understanding to help get my phone started after having a little difficulty. He explained each step to keep me informed. I liked that.

Excellent service. Purchased a new phone that does not come with a charger. This is done to cut down on e-waste. This means youre paying more money for LESS product. By the way the charger was sold Separately. Price was ridiculous 🙄 a case with no kickstand or fancy. Excellent service but product does not meet my expectations.

I simply walked in wanting to pay my phone bill. The representative James was awesome!!! He assisted me with paying my bill as well as making adjustments to my account to better suit my needs. He was very knowledgeable and professional. I will definitely be returning. Even if it’s just to say hello and smile 😃!

I enjoyed the courtesy and the knowledge that was shared with me. He walked me through the setup of my device and everything. He let me know about all of my discounts from upgrading my plan and also my discounts from being a veteran. I was offered refreshments during my stay as well. I WILL DEFINITELY BE BACK TO THIS VERIZON STORE!!!(And I live in Crowley, Tx)

Great visit!!!James, you’re a great employee.Thanks for assisting me so efficiently. You’re very knowledgeable of the products. My visit into the store was as smooth as butter would definitely recommend this location. 10/10 🎉🍾🥳

Robert was very helpful. I had multiple issues and he addressed them all. He was very pleasant and patient.

Robert L at the Lancaster Verizon location, he helped me tremendously in fixing my phone and taking the time to figure out the issue. He was very polite and professional throughout the process. Big stars!

James and Tim were pretty AWESOME. STOP BY FOR ALL YOUR VERIZON NEEDS. Extremely helpful and articulated everything clearly. Get rid of your Tmobile and stop on by.

James Surovik rescued me from Spectrum Mobile. I had been a Verizon customer for over 10 years and switched under the assumption service would be the same. Big mistake! James was a professional at every level and provided outstanding customer service. He took care of me and now I am very satisfied. I highly recommend you ask for James.

James and Robert are fantastic. They helped us in a sticky situation. Great customer service. I highly recommend a visit.

Robert and temp were the ones who helped me they made sure I understood how to work my new phone the ( s ultra 21) seeing how Im not tech savvy they both showed me so many different features on my new device. They both were extremely patient with me. Thanks alot Robert and Temp.

Went in and was helped by James. Let me tell you guys he was fantastic. I ordered a phone online and couldn’t get the Sims card to work and he fixed it for me. When returning my old phone for trade in he was once again so helpful. James I am your customer for life. If I could give you 10 stars I would. Thanks James for a job well down.

Great service. Our representative James provided the most efficient and polite customer service. Every question was answered without complaint, and with the best recommendations to meet the needs expressed.

James and Tim were great, they were knowledgeable, very patient and professional. They provided excellent customer service. Thank you guys!!

I just needed a new SIM card and Robert was Awesome at the Lancaster, TX location. Thanks bunches! He also put my husband into a new phone!

James really helped me out a lot with getting my new iPhone set up! Really great store to with!

James was wonderful with his customer service. He was very patient and very detailed, helpful and took his time with us.

Robert was very patient and helped me with everything I need. I definitely will come back here. Amazing service that the workers at this location have to offer you.

I wish that I had the words to accurately describe our experience at Verizon Wireless Zone Lancaster,TX. Temp and Tiana were by far the most customer service friendly professionals that my wife and I had the pleasure of interacting with in decades. They were patient, considerate, and very respectful. We arrive there 20 minutes before closing not knowing if they would consider addressing our issues, but they did without hesitation. We needed to switch our service and we wanted the best, so we chose Verizon. Temp and Tiana exemplified Verizons best. Kudos to Temp and Tiana. Thank you for making our experience a wonderful one.

I had some major issues with my phone, lost alot of important information, my phone somehow reset itself. I came into Lancaster Verizon store Robert calm me down, by being very patient with me and fixed all the issues that I was concerned with.

My brother and I had a great experience here. We came in simply to transfer data from one phone to another, but James, Tiana and Temp ended up doing so much more! They helped us upgrade our account for a great price and so much more! They were all so friendly. I definitely recommend going to this location for great customer service!

James was superb with his service. Very informative and I understood the terms of what I was getting. Very happy with how I was treated.

Robert was very helpful and gave me some great advice for my new Galaxy Z Flip!

James was fantastic. By far the easiest, most efficient experience Ive had when replacing a device.

Both of the guys, James and Robert that I have spoke with at this store Are very knowledgeable And nice!

Temp and James are GREAT!!! They are both patient and took time to explain EVERYTHING!!! You wont be disappointed with either one of them!!! They are AWESOME!!!

James provided outstanding customer service! He was knowledgeable, efficient, and courteous.

Simply phenomenal service! Temp, James and Tim were all so helpful!

Great service by mr. Robert and crew and had a fun time while sitting here waiting

James gave me excellent service in upgrading my phone and saved me money on my plan. He went out of his way to save me any money I could on my plan.

My visit with Robert at verizon was excellent, very helpful and fast

James was awesome and extremely helpful.I think this was a first for me.keep up the good work bud

James was great with helping me fix my I phone 11 pro

My phone was “locked up” and the young lady who assisted me fixed it in 2Minutes!! I’m a happy customer!

James was very helpful and I really appreciate his efforts

I have been going to this location for years. The guys there are friendly and fast. It’s always an in and out visit. Highly recommend!

Absolutely wonderful service from James & Tim!!!! Helped me with everything

I experienced a most delightful business transaction with Tiana!!!

James was professional and knowledgeable great service.

The Team @ the Lancaster location James and Tiana have made the in person experience quite pleasant and are very thorough. Thanx

James did a great job. His training, Trina were both very nice and did a great job.

Awesome customer service thanks James at the Lancaster location...found discounts & other items👍

Despite the good reviews (hence why I came to this location), I was very disappointed with the customer service that was provided. Based on the customer service representatives attitude and lack of effort, it was apparent that he had no interest in helping. I was given short answers with no elaboration and when I asked questions, his responses consisted of I dont know or I dont know maybe you should just call Verizon or Apple even though I was at a Verizon store... I ended up leaving and my son was able to activate the phone himself by speaking to Verizons customer service line. So overall, youre better off calling Verizons customer service for help instead of visiting this location.

James was great .Great service

Despite have 10 phones on display, only phone in stock was the most expensive 1k. Not spending that must on a phone.

Quality attention to customers needs.

Manny Gloria was super helpful and made the experience so much easier and faster! He even helped out when my kids were acting crazy. So ask for him if you need anything!

Truely a wonderful experience. I cannot say enough about the staff here. Erik helped me get into my new phone. I absolutely dread getting new phones because I am the opposite of tech savvy and it takes hours in the store most times I go. I was in and out with my new phone in under 15 min. He even transferred all my pictures and contacts over. The best part of it all was the customer service. I was phenomenal! Thank you Verizon.

First time at this store and what an experience. Customer service was 10 stars. It is very rare to get service like this now days. Erik was so knowledgeable, helpful, and courteous! I have been a Verizon customer for over 6 years and this has to be the best experience I have had so far. It is nice to see people that have a passion for their job. Will be coming back here from now on!

Erik was very helpful and kind. Was immediately and all questions answered. Associate seemed to be very knowledgeable and even suggested different money saving options. Thumbs up 👍🏻

I just wanted to share an experience I had the other day. I went in to the store looking for a new phone and phone plan. Everyone was nice. There was this one young gentlemen named Eric. He was so helpful. He helped me find the perfect phone and phone plan for me and my family. I definitely will be recommending him and this store to all my family and friends.

Came in for some help with my android. The guy there named Eric was very helpful and taught me so much i didnt know. I ended up even getting a new phone and he taught me so many new features on it. Im so thankful for his help and knowledge. I will definitely be returning for my next or any questions. Highly recommend

Poor customer service. I got to the store didnt get welcomed. They only had two employees help helping one customer at a time while there was a whole line of customers.

Erik greeted us at the door and Immediately asked how he could help! He gave us multiple options, giving the pros and cons of each phone! After 5 minutes, we had decided on a phone and he was setting it up! Very helpful and would definitely recommend this location!

Great service helped me out a lot

It was easy, convenient and helpful. Painless.

Temp and James both offered me help in every area I was struggling in. I am not a tech person and they helped me each step of the way with answers and hands on help as well.

This store is first class all the way around. Customer service is great here. Any time you need help they are always there for me. Erik help me get into my phone today and made the whole process soooooo easy. Super friendly people there!

Eric did I wonderful job with helping me upgrade my phone. I recommend to anyone who comes in to ask for him. I think every one whod in customer service give him a 5 star rating.

Just called. guy on 0hine was very helpful but he said they offer no curbside pickup.

James was awesome!!Excellent customer service.

Lost my phone and came in to the store, Erik helped me out and took very good care of me. Made the whole process easy was in and out. Definitely be back and ask for him if I need anything else. Thanks Erik

I had great help with Eric assisting me with my phones needs today. He was very polite and shared all the latest equipment. Definitely appreciate him and service given to me today.

Temp Sanders was really helpful, will definitely recommend for anyone coming into this store ask for Temp!

Erik has great customer service. He helped me with everything I asked him . Overall Verizon is the best and I’m happy to be with you guys .

Erik Hernandez took care of me when I was in a bind and needed a new phone. Answered all my questions and was straight forward. Great service.

Erik was amazing. Solved every single problem I had. Was on the road and this store was a blessing. I highly recommend this store. Great place and even better service!

Awesome customer service

I came to this location with an internal Apple iPhone 7 issue, and Will was VERY helpful in getting me set up with the new iPhone X. He was tech savvy and answered all of the questions I had regarding my upgrade, and the new perks on the iPhone X. I came with the intentions of only replacing my iPhone 7, but after speaking with Will I left with a new phone and supporting products. The customer service provided at this location was outstanding. I was impressed on the time management skills Will showed by helping every customer who walked in, even during my upgrade process. 10/10 recommend this location to anyone needing great service in a quick and timely manner.

Attentive and very helpful associate

Best service I have had in a long time. This store just makes you feel like your art home. Erik the manager of the store is usually always there to answer any of my questions with a big smile on his face. I will always keep coming back to this store.

The experience my Sister and I had was Amazing.Will Burns was more then Awesome. With my Sister and I both being new to Apple and Verizon, Mr. Will took his time and walked us through this new process. We both feel more comfortable and confident with our products and service. It’s hard to find good customer service these days and Mr. Will was more then excellent. He went Above and Beyond. If you shop at this location definitely ask for Will Burns. He will get you taken care of.

Poor customer service. High prices.

I got fed up going to the Verizon in Waxahachie due to bad customer service and long wait times. I made the drive to Lacaster, and talked to a rep named Erik. He was great! I run a restaurant and hes the kind of guy youd want in the front dealing with customers. Ill be making a longer drive out there from now on!

I went to this location to get the buy one get one deal and the employee Tyler immediately began to racially profile me and my friend. We had a bag with old iPhones and we were wondering if we could trade them in, before we could explain the situation the employee told my friend to leave.I attempted to ask if I could then trade in my current iPhone 8 for a iPhone 11, and he immediately declined saying if it’s not with a big provider we can’t accept it “due to fraud”. After every question I would ask he implied that there was price caps on what I could get “due to fraud” and this is all before he even took my name. As an African American I felt racially profiled the entire experience and will not be coming back and urge anyone else of color to not go in expecting fair treatment.

You just cant beat the service here. Erik made my day. I was in a bind and traveling on the road. Need imitate help and he was there to take his time to do everything I needed and more. I am a fellow vet and Mason so this kind of service goes a long way.

You cant buy customer service like you get at this store. Erik was amazing. Perfect smile, attitude, and service. This is my home store from now on.

Worst customer service I have ever experienced in a cell phone store. The gentleman running the store was rude and refused to replace and activate the new sim card I bought from him due to my original simcard failing. But, when I called before I went to the store he told me he would fix the issue and have me on my way in 10 minutes. I was the only person in the store at the time. They were not busy. I asked if he could at least swap the sim card because I did not have anything to do it with and he told me to got find a paperclip somewhere.

Erik was a huge help and saved me alot of money. Im not big on phones but he knows his job. I reccomend everyone to see him. Hes the only store Im going to!!!

Before coming into the Verizon store I had an expectation of employees being duplicitous, but as I walked in I had a friendly gentlemen greet me very kindly. Will help me through the process of obtaining & setting up my new Galaxy Note 9 phone. He was very conversational & I didnt feel like he was just trying to sell me things. I shall definitely come back if I ever need anything. Definitely recommend this Verizon store.

Great experience..Erik took great care of my wife and i we will definitely be back

I visited this particular location on my birthday to purchase the new galaxy 8+ as a birthday gift to myself. A nice gentleman by the name of Rickie was eager to help with anything I needed! From giving me details about early upgrading fees, explaining the phones features, and even up- selling me on the latest Samsung tablet (which so happened to be on sale), I would have to say that my experience at this location has to be the best thus far! Rickie answered every question I had and even offered advice about things I was unaware of. I would recommend this location to anyone looking for superb customer service... I guarantee that you wont be disappointed.

Eric is absolutely wonderful. Completely helpful and polite

Great service!!! Quick and simple new phone from Erik.

Called and spoke with Erik about device upgrade ideas to weigh the options. There are so many similarities between different phones nowadays, and they arent cheap, so it was awesome to speak with someone who could break down individual specs on the phones, and explain which ones are important depending on what you use the phone for.

Today I walked into Verizon wireless in Lancaster to ask questions about switching service providers, however what I received was so much greater. The exceptional service that Justin provided me with was unmatched and unparalleled to any I have ever received. The store manager will answered any and all questions I had swiftly and promptly. In short, I am so deeply overwhelmed by how amazing these two young men were, and I will be procuring their services anytime I need to deal with Verizon.

Verizon off i-35 and beltline shows the best customer service. My rep Rickie and co workers Christian and Chris showed me loved today. Gave me everything I needed for my phone and the right plan. I felt more then welcome walking right in. The hospitality and conversations we had was great. Overall great experience working with these young fellas.

First word, Amazing!!!!!!!....... I walk into the store needing a cellphone charger and walked out floating on air. I was long overdue for a new phone and got one without any hassle. Jeff went out of his way to answer any questions I had with getting a new phone. Not only did I get a new phone, I was able to get 3 free Galaxy Tab E tablets without any activation fee. Needless to say, I came in a spent an extra 10$ for a more convenient life. Oh, and the charger still worked and Jeff is the one that made that happen. Service with a smile!!!!!!!!!

Josh is amazing! His quote was spot on... he is professional and understood what I needed as a consumer! Very personable and easy on the eyes... back off ladies he is taken by a beautiful little girl! Anyway I look forward to working with this store for years to come! Thanks!

Lamar was seriously cold with his skills.He answered every question and helped me get the best deal. Will and Justin got my accessories put on and connected my Bluetooth. These guys have some awesome teamwork and helped me get in and out super quick. Verizon in Lancaster is the new wave!

The up front experience is good. If you need any support from them on the back end, well good luck. They are also NOT a corporate store. Normally I would not care about such things. However, I had to deal with the Note 7 recall and that fact became an issue. I am not blaming the store for that problem. I am faulting them for how they handled it. Other experiences with this store have been okay. That is the reason for the 3 stars. Honestly if I was basing the rating on how they treated the Note 7 debacle I would have given only 1.

Awesome service!! James is Master Yoda... and Ryan is a soon to be Jedi Master... both of them were very very helpful and went above and beyond... Thanks guys we appreciate all y’all did!!! 👍🏻😄👌😄

Amazing! Just plugged in and wow, 436 down 435 up; had comcast and at best 175 down and 12 up!Dough was my tech and he was awesome; had some issues to deal with due to my big desk and weird places the outlets were but he was a trooper!Thank you Doug and Verizon Authorized Retailer - Wireless Zone!!!!

I came in to this store after getting 3 phones at another store. The difference is night and day as far as the service I received. They were very knowledgeable and immediately identified a mistake the other store had made and got it fixed for me. They even got me a deal that the other store didnt offer for an awesome tablet! I will definitely come back to this store.

There was only 1-sales person. He did NOT speak when customers came in nor did he share any acknowledgements that we were there. So after 15/min of this BS we left. I had a much better visit last month with the Manger Mr Reed.

We went into the store in Lancaster to upgrade my iPhone. Craig was super helpful and very funny!! We actually had a good time at the Verizon store!! He even bought my broken phone and I was able to pay for my accessories!! Go see Craig if you need great service!!!

Absolute Worst In Store ExperienceThe entire interaction was horrible. The guy seemed like he was in a rush, I was wanting to get a new phone. He rushed through all my questions giving me short answers, it seem like he didnt want me there. Really unhelpful. No Stars.

I would like to start by saying that I am very appreciative to the convenience of the Lancaster location. Also, Josh has been a great help. Hes very knowledgeable of his work, great customer service and very patient. I am well pleased.

Will, Lamar, and Justin were very helpful getting me into my new phone and tablet. Great service! Ill be sure to always stop by this store when I need some adjustments on my Verizon account

Awesome service, I reallly RECOMMEND. they fix my porting from T... mobile and they fix it. Plus the service is extraordinary.