I just called and explained that I was interested in upgrading my parents Phones’s. The young lady said that she would have to see the phone and couldn’t give me any options over the phone. I told her that would be fine that I was around the corner and would be right there. I am now here and there is a sign on the door. Closed for lunch. Be back at 2:10.

Awful costumer service. If I could give this store a 0 star I would. My family and I were there for more than 2 hours and the lady didn’t even bother to greet us, let us know she’ll be helping us soon, or anything. Her name is MARIA and she was beyond rude. I do not recommend this store to anyone.

Its not a full service store. The jet pack that we wanted to return could not be returned there; it had to go through the customer service on the website. The store on T or C closed.

Busy store, more staff would help but they were professional and if they did not know the answer off hand they did look it up quickly. Covid rules allow one customer in the store at a time. All the high capacity memory phones were special order, I did however get a decent phone which will accept a memory card.

Tyler did a great job for me while trying to get the best deal for my upgrade. Knew what he was talking about and great customer service. Thanks Tyler

One thing I hate regardless what’s going on in this world today Verizon and El Paso electric don’t care you either pay your bill or you have no service. I didn’t even want a version plan I was signing up for prepaid phone but the person insist I got a plan since I was approved. Every month for one phone my bills 200 dollars when I could paid easily 45 dollars a month biggest regret ever.

Good service. Happy with their service.

Great store, friendly service, knowledgeable staff!!

Well they helped me solve my problem but they didnt make me feel welcomed... They have a well kept store clean and tidy, no public restroom right now.

Tyler the store manager was so helpful,he got my phone working right away,he was so courtesies and helpful,he is a wonderful employee for your besnes,thank you Tamara Kuhn**

I was knowingly given wrong information so the sales rep could make a sale.. took over a week to get my phone activated. Everything I was told at the time of purchase was wrong and would not be supported by corporate. Beyond disappointed with my experience here.

Not an actual Verizon store, just an authorized retailer. Been waiting three months for store credit on a phone purchase on an upgrade they offered. We have been back twice to get it rectified, but still waiting. Going on three months since initial purchase. Promises made, promises broken. Go to the actual Verizon store on Lohman Ave

I purchased a screen protector with a warranty from Go-Wireless in mid April. I asked for the best that was available for my phone to be protected due to my career and carrying my phone on me in the field. I was sold what I was told had a warranty should the screen protector fail it would be replaced or phone replaced if screen was damaged under screen protector. Well non of that was true, 4 & 1/2 months later I still have a broken phone, no resolution from warranty administrator, Go-Wireless, upper level management. Its a shame that being with Verizon for well over a decade that Go-Wireless would shame the Verizon name by selling and claiming a product to be what it is not. I have attempted over these last 4 months to resolve this with several store managers, called in to speak to district managers and told I would be called back, all to no avail or resolution. No wonder stores are closing down, a reflection of their poor customer service skills and services. DO-NOT RECOMEND DOING BUSINESS WITH GO-WIRELESS, they proved that to me

Too many mistakes in getting a upgrade

I had gone in to buy a new phone and Selena helped me so much. She took the time to explain everything I asked about. She even wrote it down so I can physically see. She was patient while my old phone was transferring all of my pictures and videos. She was very easy to like because she was talkative and sweet but was still very professional. She found every way possible to help me and I appreciate her so much! Shes your girl to go to if you want to get things done and not be treated like just a customer. Thank you Selena!

I went to Verizon and Selena was so helpful she is so caring and understand of my phone issues and of my family. She had asked how my daughters birthday party went last time we spoke. Selena genuinely cares, she takes care of all my phone needs and makes sure I am satisfied with my visit in store. Thank you selena for providing the best customer service Ive had in years!

Selena had good costumer & if she reading this tell her I said wassup

Not busy very fast a very friendly.

Bought new phone, explained well

Hopefully they sent the instruction booklet and warranty information to my father in Deming New Mexico for his phone so he can know how to program it.

Mackenzie is an excellent employee.You should be honored to have her in your employ. She demonstrated skills above and beyond the call of duty. If it were in my power she would receive a substantial raise at this time. Thank you.

Employees very helpful and welcoming walked away with brand new note10+ that I now love! Selina is a great saleswoman. A raise is in order!

I had what I thought was a quick question but turns out theres more to it than just turning in old phones to be recycled. The woman working there was very helpful and thorough, I wish I remembered her name to give her kudos. Anyway great experience!

Absolutely brilliant, amazing, and wonderful customer service! I wanna break the phone I just bought so I have to go back. Thats how good it is. Go there. Now.

Young lady Selina was awesome explained everything perfectly

Raul and Priscilla assisted us and they were very helpful and knowledgeable. They treated us very nice and we didnt have to spend half the day there while they figured out what it is that we needed. Thanks so much!

McKenzie was very helpful. They had called us in for some updates that could save us money. They noticed that we were not using even half of our data each month and suggested we go down in an size. Also answered a few questions walked away saving money. Super happy with service of staff.

Not have to find, but depending on time of day, you can forget making a left turn out of there.The counter help yesterday was personable, but not particularly knowledgeable about tge products. New maybe?I do most of my Verizon business there. I like the openness of tge store, and Ive never seen it crowded.

I have insurance on screen protection. Have had to replace the glass protector cover 3 times this year. This time she charged me $10 because it was a curved cover. I intend to check with my gowireless back home to see if that should happen. The service was fast and efficient but I shouldnt been charged extra this time.

Great service, great employees. I have come to this store in the past more than once and I have always received wonderful service. Loni, has helped me twice and her attitude has been exemplary.

Meh Not much selection

Kirsten was a great helping my husband and I decide what new phones to upgrade to. And educating us on the new technology. She is very friendly and customer oriented.

Excellent service!

Awesome experience, Selena got everything done fast an efficient.

After years with them I finally had enough, Switched to a competitor with excellent people and service, saving a LOT of money, traveling a lot, no problems...resulting, and again: saving a lot of money!

Kirsten is awesome!!! Very helpful in getting us our new phone, setting it up, and very nice! Great customer service.

The experience was awesome, Kirsten was patient, calm and polite. New her products well, positive feedback from both the Galaxy S7 and the IPhone 6.

This is not a real Verizon Wireless.This is a third party scam.The manager Lorenzo, is a con artists who lies to people in order for them to buy something that they cannot get a refund on, locking them into hundreds of dollars of debt.They get access to customers phones to make fake reviews here and steal their contact info so they can harass people mutliple times a day about buying from their shop.They are not a real Verizon. They have to call the real Verizon for every problem making you stay for hours while they try to steal your personal info and harass you into buying things.Lorenzo the manager will lie to your face and then make his employees deal with the backlash.They treat employees terribly and have committed purgery in order to steal insurance from employees.Lorenzo personally has lied to the New Mexico government in order to punish employees that did not want to lie to customers.Their scam is to appeal to old people and trick them into upgrades they cannot afford or use. They were abusive to a handicapped veteran the entire time he worked there.GoWireless needs to be run out of Las Cruces for the safety of the community.

Great service fromTyler and Sandra ... honest, explained everything and so personable. I would recommend this store over the Lohman store any day (who oversold me and I believe tricked me into more I wanted and needed)This store also is quiet and they had time to explain everything with no wait

Very polite and understanding. Took his time to make sure I understood.

It says that it will close soon (7:00pm). We went there at 6:40pm 11/11/18. Customer Service Representative is there charging with a gentleman. Open sign is off. Door is locked she didn’t even looked at us to say: It’s closed!

The customer service representative was very helpful.

Great service. Not usually crowded. Staff very helpful.

Great customer service staff is friendly and very helpful. They will also work with you on any issues you may have to get the best solutions. #dreamteam #robert&marlon

Wonderful all thewayound Selena was great

Loni rocks. So does Bianca! Service was great. Saved me $$ Thanks a lot.

Its was amazing! Picked the perfect plan for me and happy to switch from straight talk to verizon. Robert was knowledgable in every product and feature. Come to this store I waited forever at the other verizon on Lehman.

Needed a break with. Item purchased wouldnt let me use points

Sales personal were very efficient and helpful.

This place is amazing. Would highly recommend to come here

Sales rep. was very helpful and pleasant.

Great services and staff, there to help, not much waiting at all.

Outstanding service, words cant describe. 10/10

Nice people but a new employee a little pushy. Wanted to sell all plans imaginable.

Not amazing those people are so rude. Once their done with one customer they dont help you they left me n my family waiting for two hours while they had like three staff free its rude and unprofessional.

VERY HELPFUL. THANK U!!

The service here is super helpful and are able to help with all our needs. :)

Very informative. Saved me some cash.

Unprofessional and rude staff

This store is the best store in Las Cruces and El Paso.

Gabriel was very helpful and knows what he is talking about.

Service was excellent well tell friends about his store

Best service and staff I have ever seen

Great service like this store very helpful

Loni is good she really helped us!

Store is awesome great staff and really helpfull

The work was great n help me with I needed. -thank you

Excellent ! Friendly ...knowledgable

He is a good asset to this planet.

Lied and wouldnt help me because I didnt wanna get a new phone.

They had a replacement cellphone I needed

Didnt have what I needed for my new droid turbo 2

Staff was very helpful.

Very helpful with my screen problems.

Excellent none better!

Bad service

Great experience from Kirsten

Robert was amazing

Loni is this best

Off the chart

The representatives are very friendly! When the store did not want to help me, Loni and Roberto helped me with all the questions I had. Thank you! I am very happy.

Cellular sales center