Shakira Cassandra is the BUSINESS!!!☆☆☆☆☆ 5STAR Chic, about her service....impeccable....multitasking...intelligent....product knowledgeable....smiling....service friendly....attitude full of gratitude and graceful. After all, The AIR belongs to .....lets add.......Shakira represents like Shes the AIR to VERIZON! 👑🤗💭

David was absolutely awesome! David knew his products. He had me answer a few questions and he offered a selection of phones matching my answers. David explained the pros and cons of each.I highly recommend David to anyone who wants a fantastic experience selecting a new phone.Thanks David 😊

Very thorough and took the time to explain all credits associated with new promo for IPhone 13 pro max. Great job

Adrian was extremely helpful and patient. He seemed very knowledgeable about Verizon products and answered all my questions. He was very friendly and very accommodating, even willing to come in a little early if I needed him to. He always responded to my texts/phone calls which I really appreciated! He is a great asset to Verizon and I will ask for him if I need further assistance with anything.

Raul was very nice and explained everything very well of each step he was doing.

Alex S. was an amazing sales consultant. Definitely knows hes work and very eager to help lock down our business plan. We highly recommend him to all of our small business friends.

Raul is awesome! Best customer service ever. I will continue to deal with him directly for all my Verizon needs. Very professional, fast, and helpful

Adrian helped me discover that my phones were becoming obsolete. He didn’t try to sell me anything I didn’t need/want. He just got my new phones up and running with a seamless transition. I was well taken care of and will not hesitate to go back when I need help.

Alexander has taken great care of me and my family with all of our technology needs. He is an amazing professional who goes above and beyond to ensure an amazing experience every visit. Take good care of him, Verizon, or I will steal him from you to go work for me!

It was an amazing experience! I got a new phone, iPad, and a Apple Watch!!! The guys there are very helpful and get you the best deal. An they put my screen protector on! Couldn’t be happier! Very highly recommend.

Came here with family to get an upgrade. The guy helping wore his facemask as a chinstrap the whole time. Not the best customer service or the worst.

Adrian was very informative with helping set up my online bill pay. The whole process was a great experience —even during these hard Covid times. The whole team created a safe environment for my family and I will definitely refer friends and family because of this.

Alex was great in helping my husband and I decide on the best option for upgrades. He was very informative, patient, took the time to thoroughly explain everything to us, presented our options, and let us decide with out being “pushy”. Highly recommend his expertise and assistance.

This place has some of the best service I’ve ever received thanks to David and his outstanding performance to commit to making sure my needs as a customer were met

Raul and Adrian at Verizon are the best they gave me the best deals and made sure I was completely comfortable with every choice I made!

All I wanted to know was the overall price of the phone....they wanted to shuck and jive me....so I went to Best Buy.

Raul was incredibly helpful and knowledgeable! Highly recommend!

Adrian was great he listened to what i needed and took care of me!

Raul had wonderful customer service. Very thankful for his help!

Alex is great salesman very good he knows his stuff

The store was clean. I walked up and was immediately greeted by Raul. He signed me in. Social distancing and masking was being followed. I did not feel there were too many people in the store

Raul answered all our questions and walked us through the process of setting up my phone, plus the promo of getting my FREE dual screen phone case!

Thank you Raul for going over and beyond on your normal hours of operations and giving us excellent services.

From when I walked in, Alex greeted me and helped me all he could, was at another Verizon store in town, and nothing compares to the customer service that I was given by Alex at this store

He helped me out at the last few minutes of the store closing- and was super helpful and kind.

Seemed understaffed because the wait was a little too long and the line went out the door. When I was finally helped the sales rep was helpful.

Raul was friendly! Great costumer service, & fast. Thanks, again!

David knows his customer Service! Hes the best Verizon employee Ive been able to work with!

Thank you so much to the helpful and professional staff at this store. Last night you helped a family member who raved how you went above and beyond to help.My phone and plan are from you as well. Thanks again.

He’s great and always goes above and beyond.

Second time getting my phone here. They are awesome!! Very attentive and even if they are busy they will let you know they’ll be right with you and about how long it’ll be. Definitely would recommend Adrian. He is so knowledgeable on Verizon phones and packages! He’s helped my husband and I twice and we will continue to ask for him when returning to this store.

Bad idea to go with Verizon and switch carriers! Don’t even try... if you do they will lock your device so you can’t switch and that way you have to stay with them! They are scammers please go to any carrier but this one unless you want to get scammed!!! This at the wireless Verizon at the mall with Adrian !!!

Thank you Alex for always helping me with everything I need

Omar was absolutely amazing with his customer service and knowledge in all the devices he had. He was also very attentive and every customer left satisfied. If you are looking for top notch service and professionalism, then I would highly recommend going here and speaking to Omar!

Not a good experience. Except to pay more than what the sales reps quoted you for. Your probably better going to a corporate store.

I have recently switched to Verizon and I couldn’t be happier! It was an amazing experience at this store. Levi made it very easy and fast to switch and buy a new phone. They have a wide variety of phones and accessories! Definitely worth going there!!

Great Customer service and extensive help!

Every time we go in, Alex makes sure to take care of us! He is very helpful and a bright young man who knows and loves his job! The staff and work environment are great!

Sean was one of the best customer service representatives Ive ever dealt with. Very patient and kind. Made my transition into a new phone very smooth and recognized that Ive been a loyal verizon customer. Will be referring friends and family to this location!

I’ve been a Verizon customer for years. By far the best customer service I’ve received. Questions, issues, or just have questions, Omar and the other associates will go out of their way to help you the best they can.

Jaime is a super addition to Verizon store in Mesilla Mall. He was very patient with us and are happy with the result

Friendly and professional. Josue answered ALL my questions to my satisfaction and I had a lot! Omar gave me some info about how to improve my service! I highly recommend these guys.

Fast and every question answered

I have been a,Verizon customer for years. Ive always hated to give up a comfortable phone. I guess that shows my age as Im not interested in the latest tech. Heck, I still use a desk top! But one day something started to get weird, and since I had always been happy dealing with this store (in the mall las cruces). I naturally returned. The young man seemed very nice. He found a phone that was bigger but with old eyes thats ok. Now Ive never wanted anything other then a cell phone. No iPad or tablet. Yep you guessed it I have an old clunky lap top. So he handed me the phone (great he was able to switch things over without losing a single text or pic) and a bag with what I thought were the usual extra charging cable and the usual car charger. Which werent in there. I brought it home set it on the table and starting the struggle that comes with a new phone. The first bill was a shock! But I figured almost $300 must be all the extra stuff, cover, activation, what have you. But the next bill was actually over $30 more. So I went into the account, and there it was, a separate phone number for what? During this time my father was ill he passed away the middle of August. So 1st I went to a local dealer who said she couldnt help me. No surprise there, as this is why I go out of town. So I thought ok, I have no use for this thing. It looks like great big phone. I didnt even take it out of the box. I tried to deactivate the service fees for it but discovered I couldnt. So I go into live chat I asked for help. Ok, I know its my fault for not looking, but, when I saw gosh I hate new phones, and I can barely afford the bill now, this fellow would have been a little smarter. Now, like someone buffaloed on a used car lot I feel that Ive been taken by a company Ive trusted since 2003. You can bet once these TWO items are paid for it will not be a repeat customer. With so many less expensive companies, offering the same service...... I guess its time to finally switch companies. My advice ask a million questions, check your bag before you leave, and dont for any reason trust the store in the mall. What a shame.

Although the customer service is great here some of the people arent very attentive about their partner companiesor rebate center for promotions.We bought a total of 3 phones, a car charger, OtterBox case, and screen protector. I was told the bundle of the 3 things was $99 I ended up being charged $169. The OtterBox has a lifetime guarantee and was told Verizon would be able to help me replace if anything ever happened to it at no cost to me, which did, when I went in to check on a replacement was only after a week of having the case I was told although they didnt have any in stock at the time they had more coming in. I was told this for 2 weeks that they had more coming and both weeks after going in I was told they still havent come yet. Finally one of them told me they arent going to carry them in stock any more but that he could check a store in El Paso and pick it up for me (that would be amazing customer service), but that never happened. I was told they could call OtterBox and I would pay the 6.99 S&H. After waiting another week to hear something back about receiving a case from El Paso or OtterBox I called OtterBox myself and got a brand new case for free and a discount on another one for the trouble I went through.

Weve been going to Sean for a while now. He always provides the best customer experience and the rest of the staff is really friendly as well! Always a good experience when we come down to the store!

I put off writing a review about Victra, but I feel that I must let others know about the shady business practices concerning this location. In May, I purchased an iPhone XR along with a tempered glass screen protector and Gear 4 phone case. I knew that there was a 14-day return window, but I was only in town for my daughters graduation from NMSU and would be leaving in a few days. I asked the salesperson (whom I will not mention by name) if I could return the phone at a Verizon store if I decided that I did not like it. He assured me that I would be able to. I have always purchased ZAGG screen protectors in the past and was not sure if I wanted to purchase the Pure Gear tempered glass screen protector that Victra sold. The salesperson assured me that the screen protector they sold had a lifetime warranty and that I could walk into any Verizon store and get a new one should the original screen protector crack, break, etc. I decided to go ahead and purchase the phone, screen protector, and case. The salesperson never emailed me a receipt so that I could see the charges. That evening I had a bad feeling that I had been lied to. I called Verizon and asked if I could return a phone I purchased at Victra to a Verizon retail store; I was told that I could not. Since there are no Victra stores where I live, I was going to have to return the phone the next day. I also searched online for information about the Pure Gear tempered glass screen protector. The information I found was not at all what the salesperson had told me: the screen protector I purchased had a one-year warranty and it was only for manufacturer defects. I went back to the kiosk the next morning to return the phone and case. Only then was I given a copy of my receipt and noticed that Victra had originally charged me $19.99 for the Set Up and Go Plus, a charge that I had never been made aware of. Yes, I was refunded for the set-up fee, but a customer should be told that there is a set-up fee when purchasing a phone. I do not know how this establishment has gotten 5-star reviews. I was blatantly lied to and was not even told about a set-up charge. Since the salespeople are on a commission basis, it must be worth their time to lie to customers in the hopes it doesnt backfire on them. Unfortunately, this time it did.

Do not go to this store. Hidden fees. They charge 25 dollars per device for set up charges at the very end of the transaction. They wont tell you when your purchasing the phones. I had emailed the Rep what the total charges were going to be he told me. Sounded good. Then all of a sudden he had forgotten the set up charge. I never heard of a set up fee. I called Verizon and they said since they are an authorized dealer they can charge whatever they want. However at the real store the one on Lohman wont charge you that. Stay away from retailers. The only legit store is on Lohman. Ugh

Always a great experience! I’ve been working with Aj for years and will continue to go to him for all of my Verizon needs. Fast, friendly & efficient!

Sean was very helpful and helped me get new devices on my business account and even lowered my bill! Amazing service!

Manager made sure my requests were met he, did not only go out the way to satisfy me with a great plan and service but was a great person to explain everything and made me feel comfortable with every purchase!

Robert the Verizon rep was very helpful and set me up with my galaxy watch.

Great! Robert was excellent! I definitely recommend.

I go to sean every time I need a new device or when I have any questions about my service. He is always extremely helpful and provides excellent customer service!

Joshua was great! Got a new phone and Rockz battery pack and he was very helpful

The guys here are great and will go out of their way to get you the best deal they can.

Awesome!!! This is my best way of describing my past 3 yrs. With Verizon and their customer service👍👍if there were 10 stars Id give them a 10!! Sean Holguin is my #1 Sales rep!

These guys have no people skills they are extremely rude and could care less if you leave satisfied or not, I even called on the phone for a simple question before I can finish asking my questions they hung up. I will be switching back to AT&T at least the employees treat you with respect even if the coverage isnt as great.

Sean was excellent in helping my wife and i getting set up with new devices! Definitely recommend!!

If this is the one in the mall mesilla valley Mall then steer for clear cuz theyre selling used phones as used to just do a shabby s*** just steer clear that will go to the actual Verizon over off of rinconada

Great customer service. Very knowledgeable staff!

Walked in to kill some time while my wife got her nails done and boy am I glad I stopped in. Alex was able to change me to a better plan with a new phone and still save me some mula!!

Adrian was genuinely interested in helping me as much as he could-thank you!

The best of the best!!! No one beats Verizon or their hard workers. Omar & Andy :-)

The Best of the best!! No one can beat Verizon or their workers.. :-)

I usually go to the lohman store but they wont help unless you walk up and say youre buying. Showed up to the mall location and alex was patient and super helpful!

Experience in this store was great! However, this store, Ive found out is not a Verizon Direct store! This means when you call Verizon Custo.er Service to inquire about surprises on your bill, they cannot answer any specifics! You have to go back to the store to address the problems. I was told my bill would be slightly higher the first month. Slightly higher meant $300.00 dollars higher. This is not acceptable on anyones budget, let alone that I am retired on a fixed income.I have been with Verizon since 1999. All good things must come to an end!I feel this mall store practices deceptive advertising and allows their employees to deceive customers into agreements they cannot afford!

Adrain helped us out right away. Everyone was very friendly very fast service

Horrible customer service and a total waste of my time.After waiting to speak with someone for over 30 minutes, I was told that they could not comply with what the corporate Verizon rep promised me. Between my phone call to Verizon, travel and wait time at this location, I spent over 2 hours for absolutely nothing.

This has been by far the worst experience Ive ever had with any mobile carrier. Their 14 day money back is a scam they will do whatever it takes in preventing you to return the device the manager broke the camera lens on my phone without me noticing and said they couldnt honor the 14 day guarantee due to the device being damaged. Stay away the manager AJ has no ethics or moral values is willing to damage your phone in order to keep you with Verizon for the commission.

Only Verizon we will shop at! Alex always gets us the best devices at the best price!

Sean was excellent with his customer service!! He is always our go to when we need anything!!!

Great customer service. Went above and beyond!

Alex at Verison is wonderful!

Super patient and always have great customer service!

This store took advantage of my mother, by not giving her specifics of what she was getting. They advised her that her phone had no warranty, the deductible would be $150. She was conned into purchasing a new phone, when in fact her existing phone was still under warranty. So in the end, she was getting charged for her broken phone and new one. Stick with a Verizon Corporate Store!

This place has always been helpful

Omar cool deal explained everything great! Thanks!

Alex took great care of me as always!

Great customer service.

Nice friendly and helpful people

The service was great and fast

No customer service skills what so ever !

Great experience!!!

Great location and service!

Great group of guys!

Very bad experience, they dont live up to what they say. They charge fees they dont tell you about. They tell you that they are going to give you a discount but it is only in credit and you have to use it with Verizon (Victra), and they do not give them to you until after 3 months so that you cannot use them for the first bill in which you They charge $ 60 for activation per line and they also charge you a month in advance which the representative did not tell me. And also they are not part of Verizon so when I wanted to make my complaint about the terrible service they told me that they could not do anything. I did not even know where to put my complaint.

Good