It is so refreshing to work with a business that understands what customer service is. This company delivered exactly what we ordered, showed up on time, and did a wonderful job. Every person we came in contact with was professional and polite. We will definitely use them again.
Excellent service and easy to work with. Their pricing was by far the most competitive and everything went very smooth. Jon answered all our questions and gave us quote right there on the spot. Definite 5 stars and would not hesitate to use them again.
I ordered my granite from them. 2 weeks ago my undermount sink fell in. I had a friend come look at it. They literally held up my sink to the granite by gluing shims (yes, just a wooden shim) to the granite. When they installed the granite, it overlapped one of my cabinets way further than over the other cabinets to the point that i had to notch out my mouldings. It looks awful. I can share images of the difference for anyone that would like to see. I highly suggest using any other company!
Granite City Inc. was awesome to work with. They delivered exactly what I asked for and at the assigned installation date. The installation team was courteous and helpful. Double checked with me to make sure it was how I wanted it before completing the installation. Great company to work with.
Excellent Customer Service! Showroom is clean and stylish while still being comfortable. Great Selections. Stephanie is wonderful to work with, very patient, pleasant and walks you through options. Highly recommend!
This is the best granite company in South East Michigan. Trust me, I visited and got quotes from at least 15 other companies and Granite City had the best prices, the best granite and the best sales processes. We agreed on a stone, a price and an install date... Granite City delivered on all fronts, the install was done professionally and even when we had one or two minor issues they handled them with grace and a customer-centric approach. HIGHLY RECOMMEND!
Highly recommend!!!! Stephanie was very helpful and responsive, answering all our questions and working with us on the layout She provided very competitive quotes quickly. The man who did the laser measurements was very professional and detailed. We had a tricky area that went around molding that also had to be angled to allow our refrigerator door to open completely. It is absolutely perfect. I never thought anyone could get that area right the first time, without having to make little adjustments, but he did! The installers were prompt and also very professional, they did a fantastic job and cleaned up when they finished. A special thank you to the owner who in addition to being very patient and helpful while working out the final layout, also fit in a last minute request for a round piece for a Lazy Susan. Couldn’t be happier!!!! Great Company!!!!!!
I had granite installed in a small bathroom by Granite City. Very pleased. The entire process went smoothly from selecting to installation. I would highly recommend this company.
I am very satisfied with their service and my countertops. I called for them to come on a Thursday to make measurements and they came out the following Wednesday and installed them. The installation process was very efficient and the final product is absolutely stunning. I highly recommend them. They are priced competitively as well.
We remodeled a master and half bath and Granite City did the the quartz countertops. Great selection, fair prices, great customer service and they did a beautiful job on the installation. I would highly recommend.
We purchased a quartz countertop from Granite City after checking out several other options. We highly recommend them. They sell lovely products and complete measurements and installation in a very timely manner. I have to add that the team that installed were extremely patient and professional. Highly Recommended
Five star from start to finish! Granite City was very helpful in finding the right stone for our kitchen countertop. They gave us enough time to select stones and to top it off, they even went a step ahead in choosing matching slabs. The owner is very kind and customer focused, even overlooked the installation process. I had only heard that their measurment guy is one of a kind. After the installation, I saw it in my own kitchen that all of his laser measurments were to the point. I did enough research in the market and found Granite City is the best in price, quality and customer service. Their workmanship has the clarity that every customer is looking for. If you are looking for contertops, this is the place to go! Thank you Granite City!
We purchased new kitchen granite countertops from Granite City Inc. about a month ago. From the time we went in to look through the install, everyone was helpful, kind, and knowledgeable. We went to about 3 other places before deciding to go with Granite City. Very pleased with the product and the process. Highly recommend.
We recently purchased granite countertops from Granite City. Their prices were fair, selection was good and turn around time was quick. They did a wonderful job and I would highly recommend them!
This was a great experience. The storefront was very clean and neat, they let us walk through the granite and choose what we wanted exactly. The installers were wonderful. They didn’t leave until everything was perfect for what we needed. The seam is one of the best seams in any granite I’ve seen. You almost can’t tell. You have to look very hard. I’m so happy! Thank you for doing a great job quickly!!!
Granite City has done my kitchen and bathroom counter tops. Selection of stone is great, quality of craftsmanship is spectacular! Pricing is very competitive. Very friendly crew, arrived on time to measure, arrived on time to install, left no mess and no damage to walls. I dont know how they get the sealer (caulk) so straight and even! Joints are almost invisible. Real pros.
We got our new kitchen counter from here. The process was easy and install happened fairly quickly amd went smoothly. The counters look great, we love them
I couldnt recommend this place more! Everyone was professional, extremely helpful, and the selection more than met my demand. I am extremely satisfied with their service, and I would not hesitate to recommend them to anyone!
They just finished mine today love it the instalers were very good had my farm sink in wrong they correct it and did a superb job and it was late in the day thank yu
Granite City installed a granite countertop in one large dual sink bath and quartz in the master bath. I visited other granite places, but they did not compare to the selection nor customer service I received at Granite City. Stephanie was an amazing help for me during my countertop decision- making process. I had a difficult decision to make in a time crunch. Stephanie was honest and extremely helpful. In the future, I would not shop anywhere else for countertops. The installers where very professional and I was pleased with the quality of their work. I recommend Granite City and will return myself if I need their services.
I called to ask if they carried a countertop that was listed on their website & they told me no. When I was trying to ask if it was discontinued because it is listed on their website the lady replied thank you bye bye. Please make sure the potential customers is done talking before you decide to hang up.
Love my granite counter tops and appreciate Granite City and especially Stephanie working with our crazy schedules to get the installation completed. Their pricing was far superior to the big box companies we went to first. Sorry no pics until I get my back splash installed!!
After visiting a couple different countertop shops, my husband and I are very happy that we went with Granite City for our quartz countertops. Though their showroom is a bit smaller than others, the experience was easy and no-fuss. The pricing was beyond fair and quality is spot-on. The installer took extra care to make sure our counters were perfectly level. We highly recommend them!
Great experience with the whole process. Chose granite and a week later the tops for my bathroom were ready. Crew was fast and clean They installed two tops in less than an hour. The office followed up to make sure I was happy. Price was very reasonable. Would recommend them to to anyone.
We stopped in to see Jon Williams to browse some remnants. He was very helpful, and they have a HUGE selection. Everyone there was super friendly, helpful!
First time purchasing new countertops, and although I love the look and selection this company had on quartz, I felt poorly prepared with what to expect regarding the process overall. The service workers never finished caulking the top of the quartz to the backsplash. Instead they just told my husband to grout the gap between the counters and backsplash. In my opinion, we paid full price for a job that was not complete. Lastly, I wish the communication would have been better. Before putting down a deposit, I asked John (our main point of contact) what to expect during this process and was not forewarned that your bottom cabinets should be emptied on the day of delivery due to the dust and all items should be cleared from the countertop on the day of measurement and delivery. Had the communication of what to expect been more transparent, I would have given them five stars.
They were friendly very knowledgeable and prices are reasonable and explain everything very good
Many options available for selection. Great customer service & very friendly! They’ve done my kitchen, bathroom, vanity and now laundry room granite tops. Great quality work, with reasonable pricing. I also recommended them to my parents & in-laws-both who got work done with them as well!
I had the best experience on picking up my own slabs at their warehouse.Dina was very helpful and knowledgeable on the whole process. The quality of work was perfect. I was worried at first because the quartzite that I picked had lines in it and the matching had to be matching, and it was. I highly recommend this company. Thank you guys.🙏🏽
We chose Granite City after the COVID lockdown because we wanted to support local business rather than the national chains.We met with Jon at the showroom and told him what we wanted....and he and his team delivered! He found the quartz we wanted and his 2 installers did a fantastic job.The quality of the measuring showed on installation day - everything fit perfectly. I saw on another review about the virtually invisible seam on granite....they did the same on our quartz. It has to be seen (or barely seen) to be believed.Great job everyone, from the initial visit in the showroom, the measuring, the updates and all the way through the final installation. Quality work!In these tough times, I recommend keep it local, and I strongly recommend Granite City Inc!
I was very pleased with the granite I picked out for my kitchen. The installation was perfect. With the multiple selections that are offered it was hard to choose but I have to say it was a great.
Very satisfied with slab choices and installation. I found the perfect granite slab here. They worked with me and listened to what I wanted. I was impressed during the installation. Very professional, they know what they are doing. Also, prices are very reasonable. My kitchen turned out great! I am very particular about things and they passed the test. I have nothing to complain about. I would definitely recommend them. The entire staff was friendly and great to work with no matter how many times I came in. Thank you. I love my granite!
Outstanding customer service, quartz, and price. $1200 cheaper than 2 other retailers for the same quartz and they measured and installed quicker than others would. They also returned the day after I called to take care of a minor issue. I tell everyone about Granite City. Their sales, installation and service employees made the entire process so easy and actually enjoyable. Thank you Granite City. June
I have all the best to say about Granite City. They installed our kitchen countertops and 4 bathrooms. They were professional, knowledgeable and did all the work on time. Stephanie was very helpful and quick to respond. Although not cheap, Granite City did an excellent job and I highly recommend this company. I would use them again without hesitation. Thank you guys!
Good consultation.
Granite city was very professional and talked me through every step of the installation process. The price they quoted me was accurate compared to other places that tried to charge me a lot more after they came to measure. The granite is beautiful and looks perfect in my kitchen. I’m very satisfied!
I was originally working with one of the big box stores and got fed up with their lack of communication and follow-up. I knew exactly what I wanted, had my budget in place, and even had professional measurements.When I walked in, we were absolutely wowed with the selection, the attention to detail, and the understanding of the Granite City team to help make what was previously a hassle into a seamless and very easy experience. Within a week of my visit, I had gorgeous, new bathroom countertops and I am thrilled with my decision to shift directions.
Chose Granite City for our kitchen remodel counter tops. They were very easy to work with, answered questions promptly, extremely courteous, and patient ... as we selected our quartize a few months before it was installed. All went exactly as planned/expected, all dates (measurement, fabrication, delivery/install) were met. Highly recommend Granite City. We will use them again for any future projects.
Very nice employees and competitive prices. No seam for my counter top and you cannot see the seam in the counter top of the person who referred us to Granite City.
My wife and I have had a wonderful experience with Granite City. We remodeled a half bath and Granite City was the perfect solution for a custom made 36” wide countertop - they even provide and mount the under mount sink! Dena, our saleswoman, was very helpful from start to finish and made the entire process a piece of cake. We were able to find a granite remnant, in our wanted color, in their stock and ended up with a beautiful custom made countertop at an extremely reasonable price. We could not be happier. We will certainly be repeat customers on our next home improvement project. Thank you Granite City!
Look no further!! This is the place for your quartz/marble/granite needs. We visited many shops and Granite City blew us away with their professionalism, quality and reasonable prices. They helped us choose the best slabs for our needs and were VERY patient with us after our general contractor kept delaying them. They went above and beyond and the finished product is fantastic. We couldn’t be happier. We highly recommend them!!!
I am very pleased with the service we received from Granite City Inc. The staff from sales to fabrication were very courteous and helpful. The installers respected my home and did a very nice job installing my counter tops. The counter tops are beautiful. We have received many complements on them already. So glad we went to Granite City Inc.
Huge selection! Very nice people and the prices are really good.
Very pleased, perfect installation. My older kitchen looks brand new! Rudina helped us choose the color of our granite. It is perfect . Very efficient process, from the time they came out to measure, to the actual install. We would definitely recommend them! We are very, very happy!
The customer service and quality of work offer at Granite City is exceptional. Dena and the team help me to find a great slab for my bath vanity it was measured and installed in a week. Great turn around time. I highly recommend them.
Granite City prepared and installed a large counter top (18 feet plus and two side sections of 5 feet plus each) for us last week. They did a very good job and handled the seam and leveling well. The fit and finish are great. The salesperson, Rudina, helped us choose a product that worked well with some existing materials.
Just purchased my Stage B Granite counters from Granite City and had a very good experience. The associates were very helpful in walking us back to look at what was in stock to pick out our slab we liked. This was my first time purchasing counters like this, so they answered my wife and my silly first timer questions. The measurement was conducted timely during the appointment time we reserved. The installation crew came in and did a very professional job and worked directly with our contractor during install to ensure everything was clean and done well. It looks fantastic at the end of the day.My only point that really isnt worth taking away any stars is availability of appointment times for measurement and install, but I also understand these fill up fast and there are only so people working on these jobs.A specific thank you to Stephanie for being excellent from a customer service standpoint. We definitely recommend Granite City moving forward.
They have done my entire house. We have one more bathroom left to do and I will not use anyone else. The selection is better than many other suppliers they have colors and patters you dont see every where but dont charge crazy prices. Fair priced and great work the only Granite place you will ever need.
Im so happy with my countertops, fast, friendly and very efficient contractors.We had wonderful help picking our granite color and I absolutely love it!Thank you Granite city Inc !
They had just the quartz I wanted and our project was completed in a very timely fashion and the installers did a great job. Its just GORGEOUS!! i highly recommend Granite City!
We were extremely pleased with Granite City from start to finish. They communicated effectively, provided fair pricing and they did an excellent job installing a beautiful piece of granite in our remodeled kitchen. We are very happy customers
Granite we selected from large selection was perfect for our project. John and his co-worker did a beautiful job on the install and left the area immaculate. Would highly recommend Granite City.
Everyone here has been wonderful to deal with. My basement bar project turned out great! I highly recommend Granite City for your countertop needs. Thank you to Jon, Stephanie and the entire team for your efforts. I will definitely be a return customer!!
Loved this place. Customer service on point. Quality and price outstanding. I will recommend all my friends here. Customer for life here.
We chose Granite City for our counters in our kitchen and are extremely pleased. Stephanie W. was fantastic to work with. We had a late change to the stone we chose and were able to change it, prior to measuring, with out any issues at all. They were able to fit us in for measurement within 1.5 weeks with install one week later. Installation was very high quality and overall we are extremely happy with the Titanium granite and MSI Perla White quartz we purchased from Granite City.
This is my second time going through Jon and it was again a great experience! They were very flexible and accomodating to me and my family....They put granite in my whole house, and what a difference it made! Thanks again Jon and your crew!!!!
Very professional, no pressure sales. Ended up with a quartzite on sale for a great price! Very professional install and were on time for measurement and install. Would highly reccomend!
Great price that no other quote could match. The pieces were installed within the week of making the purchase. The pieces look beautiful, and our contact was extremely helpful and friendly. He was available after hours to discuss follow-up items, and was very accommodating on some additional requests we made after the fact.Highly recommend!
Granite City was very professional and reasonably priced. Time frame from order to install was just over 2 weeks which was great! Love my new kitchen and fireplace
I had the most wonderful experience with Granite City through the entire process! Everyone I dealt with in the office was very helpful. The workers that installed the granite did exceptional work, they were also very clean and courteous ! You cant even tell where the seam is. GC prices were a lot better than then same granite I prices elsewhere. I am a very happy customer !
My name is Steven Levine,Ive done a lot of business with a lot of different companies in my life. These guys are so incredible, easy to work with and great prices. They go over and above. The installation crew were polite and clean.
Amazing!!! Our countertops are beautiful, the template and installation crews did an amazing job! Top notch quality, good pricing and quick turn-around installation. Our island is over 11’ long, so needed a seam at the sink. The seam is flawless, almost can’t even see it. I will recommend Granite City to all of my friends, family and customers!!!
Salesmen could have done a better job in letting us know that the slab of granite we desided on was sold to someone else....😕
We bought granite vanity counter tops for our bathrooms from Granite City Inc. The sales rep was extremely helpful. They had these templated and installed within a week. The quality of work done was very good. The installation team was courteous, efficient and skilled in their trade.
Professional company that is dilligent in their work. Love the countertops and the installation! The installers went above and beyond for me and I really appreciate that. Would certainly recommend this company.
I am very pleased with quartz kitchen countertops from Granite City. I was pretty much a novice at a project like this, and Jon was very kind, knowledgeable, and helpful on taking me through the steps. The quartz counters are a HUGE improvement over the Corian I had. Installation was done very well, the small seam had to be pointed out to me, you can hardly tell it is there. The new stainless steel sinks are also a big improvement over prior sinks. Deeper, look better, and (hopefully) easy to keep clean. I would recommend Granite City highly.
I highly recommend using Granite City Inc for your counter tops. We worked with Taressa to pick out the counter top and I was amazed at how quickly she said we were going to have the new quartz counter top installed. Jimmy came out measured and a week later my beautiful countertops were being installed! They put drop clothes down to protect our new floors and cleaned up the area before leaving as well. We absolutely love what Granite City did for us! They came out a 2nd time to install the window sill because we were waiting on a new window to be installed, no extra trip charge either! We are very pleased with this company! Thank you to all!
Really good service ! Loving my new countertops ! Everything on time and how we asked !
We got our Chocolate Bordeaux kitchen counter tops from Granite city about six months ago and we could not be happier. We went with Granite city because they were the only ones that had the Chocolate Bordeaux. Their prices for other stones seemed comparable to the other places we had looked (and we looked at quite a few). They were able to schedule measurement within a week and installation a week after that. After they made our templates, we were able to pick which part of the slabs would be used and they did an outstanding job on the one seam we had. They picked the two sides of the seam very well so they blend together nicely and the seam is nice and tight and level. Most people cannot find the seam when they look for it.
Wish I can give this place more then 5 stars went to 6 different stores in different city’s no one came close to beating there prices! Appointment time they came in just like they said they would.
Best costumer service in town! the quality of their products is very good and prices very competitive! i love the look of my kitchen counter!
Checked out several different places and went with Granite City due to rave reviews from our neighbor & glad we did. Quick, professional installation& even came back to fix our error in bay window height& then gave us an extra piece for a smaller window sill . They know their stuff & new showroom beautiful.
The selection is wonderful and Stephanie was very helpful in understanding my project, guiding me through the options, and offering me a price that was VERY competitive. The turn around time was weeks earlier than other vendors. The installers were able to make fine adjustments on site and were extra cautious not to damage my fresh paint (unlike Lowes). this is my fifth remodel project, all with different countertop vendors. I would highly recommend them and will use them for every job in the future.
They are amazing in coustomer service! Stephanie (an employee) is amazing with working with the coustomer! Would definitely recommend
I initially had two minor issues but after bringing them to Johns attention, they were quickly addressed and resolved. Top marks to John and Vinnie, thank you.
Total pros! Great quality and prices!Would highly recommend them.
Hands down the best Granite Counter Top Company in all of Michigan!
They did an awesome job, love the blue pearl granite and was able to measure and install within a few days before Christmas.
I was ok with the final work but dont feel like the process was explained at all. Office was very rude and made me feel like an idiot but this was first time. I was nickel and dimed because of it. I would not recommend them if this is your first granite install (they expect you to know). I went through home depot the next time and it was amazing and their were no surprises! (I paid exactly what they quoted me).
Nice people
Very helpful staff
Great
Excellent work!
Great job