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Baskin-Robbins
Plaza S.C, 9413 Westport Rd Westport, Louisville, KY 40241, United States
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Baskin-Robbins
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As
Review №1

Blonde chick working was not friendly. No gloves, hairnet, hoodies landing in ice cream and cross contamination. Ordered 2 scoops and seemed like 1. We will not be back here.

Al
Review №2

First time trying this location, wasn’t sure on their policy and younger blonde girl with her hair in a braid said “wait behind the tables until it’s your turn” very rudely. Another guy walked in and did the same thing we did (look at the flavors) and she did not say anything to him. Other girl was nice though.

Da
Review №3

Got regular scoop. Could not believe how small it was. I asked her if this was a kids size, to be sure.. She Told me it was regular... Let me just say, i promise it was definitely a kids scoop. Simply give me what i pay for... SIMPLE!

Lo
Review №4

I went in to use my T-Mobilebile Tuesday promo card...thats supposed to be treated like cash, it says its a gift card...apparently they dont consider themselves part of baskin robbins!!! She refused to scan the QR code saying that they didnt work....she had 3 people try to use them the day before and told me that when she talked to the manager about it they said they werent part of it, they dont have $2 off coupons! So essentially the $2 gift card to promote you going in there is a total scam!!! Ive used them there in the past, its the only BR we go to, and the lady who always waited on me was so rude about the T-Mobile promos EVERY SINGLE TIME. They are apparently so money hungry at this store that they cant even honor company promos! Im never going to that store again, and Im telling everyone I know they shouldnt either!!!

Kr
Review №5

Whew Chile...this Snicker cone is real...good service from the young ladies who were working ..also speedy service!

Ea
Review №6

My husband and I visited this place on 6/16/19 at about 6:30, expecting a smoothie and a shake after dinner. We noticed something odd about the employees there... they were not wearing gloves when preparing food. Not a single one.With our stomachs turned, we headed out.

Ca
Review №7

Went in this evening and ordered ice cream for the whole family. Our order included one milk shake. Upon receiving the milk shake I noticed it was VERY thin and runny. Similar in consistency to water (yes, that thin) When asking the young lady if she could possibly remake it for us ...she responded by telling us that even if she remade it she would get the same result because “the ice cream was new”. She just verified with us that she followed the instructions properly when preparing it and there was nothing further she could do. Even the other customers waiting to be helped looked at her in disbelief by her response and attitude. Maybe I’m wrong... but to my knowledge less milk plus more ice cream = thicker milk shake... so I feel like maybe we could’ve worked something out, and we could have potentially left as happy customers.

Ti
Review №8

Great ice cream. Their mint chocolate chip is the only kind Ive found to use chocolate flakes rather than chunks, and it makes a huge difference.The 4 stars for this location are because their prepackaged quarts selection was poor. They should stock it better.

Ki
Review №9

Just had a banana split and banana royal made by Sydney and Shauntay. Extremely friendly and our ice cream was great! Thanks so much. :)

Ca
Review №10

Our ice cream was delish as always, staff was unwelcoming

C
Review №11

Looks like they have closed down.

Ra
Review №12

The ice cream was ok, very small scoop for the price. I thought they would have more flavors to choose from.

Ja
Review №13

Good ice cream and a great place to take the kids.

Tr
Review №14

The employees were nice and helpful. The ice cream lacked flavor.

Ma
Review №15

Employees were nice and greeted us upon entering the store. The product was almost all half melted, very soft, I prefer my ice cream more firm.

Ni
Review №16

Delicious ice cream and fast, friendly service. I will definitely be back!

Do
Review №17

Very nice pleasant young lady . The other workers acted like I wasnt even there

Da
Review №18

Delivery driver 2004 -2006 great people miss Caitlin hope youre doing great

M
Review №19

They hung up on me when I asked if I could work there. They treated me like a joke.

Ka
Review №20

Great ice cream! The only issue I had was that the person serving it seemed a little mean😬

K
Review №21

Great ice cream and lots of choices... Shakes, cakes, smoothies ect

Je
Review №22

Very good ice cream!!

Ri
Review №23

BEST BASKIN ROBBINS EVER!!!! Daiquiri Ice was the perfect post-birthday treat!!! :) YES I made the boys sing me HAPPY BIRTHDAY!!!🎶🎶🎶🎶

Je
Review №24

Even though they were not sure if they had a military discount they did give me a discount. That said a lot to me as a veteran and a senior citizen.

Wi
Review №25

Good ice cream place. Prices a little high, put not outrageous

Wi
Review №26

Ice cream is good but so many other places to choose from. Like you guys but this store is a bit tired and dated.

Je
Review №27

Came in for a birthday outing and was obviously not welcome by the staff. Very rude. Go elsewhere. Very dissatisfied.

Ch
Review №28

Love their ice cream but locations are limited

Mr
Review №29

Rude and hasty.

Br
Review №30

Only place to get a legit ice cream cake. DQ ice cream cakes are for suckers.

Da
Review №31

Good, quick stop for ice cream.

La
Review №32

Wonderful staff and very friendly.

Da
Review №33

Great service and Ice cream!

Ba
Review №34

Perfect ice crram

Sa
Review №35

So cool of a Ice Cream Place

Li
Review №36

My wifes favorite ice cream.

Te
Review №37

Fire great deals

Ch
Review №38

Good ice cream.

Ja
Review №39

Yummy ice cream

Ro
Review №40

To expensive any more

Ro
Review №41

Love the shakes!

Ja
Review №42

Delicious

Ch
Review №43

Great icecream

Da
Review №44

Great ice cream

Ni
Review №45

Oreo cake, is a must!

Tr
Review №46

Love!

Al
Review №47

Great

Ja
Review №48

Yummy

Kr
Review №49

Awesome

Li
Review №50

😋 😋 😋,

Ch
Review №51

My favorite ice cream. Pistachio. Black Warnut. 👍 Pizza ice cream for the 6th anniversary of the wedding. Parking facilities 👍 The staff are friendly, so I often find it. Croger around, Kentucky Fried Chicken...^^

De
Review №52

Good products, and excellent staff attention

Information
45 Photos
52 Comments
4.1 Rating
  • Address:Plaza S.C, 9413 Westport Rd Westport, Louisville, KY 40241, United States
  • Site:https://baskinrobbins.com/?utm_source=google&utm_medium=organic&utm_campaign=Yext
  • Phone:+1 502-426-0660
Categories
  • Ice cream shop
  • Cake shop
  • Dessert shop
Working hours
  • Monday:11AM–10PM
  • Tuesday:11AM–10PM
  • Wednesday:11AM–10PM
  • Thursday:11AM–10PM
  • Friday:11AM–10PM
  • Saturday:11AM–10PM
  • Sunday:11AM–10PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Great dessert:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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