Best buy not only has everything you may want in the electronics industry but the customer service is great too. They are very knowledgeable, honest and most of all friendly. They saved me $1200 dollars off of a scam on the internet thank you so much.

If it could be 0 it would be. Purchased a new Visio TV and was missing one of the legs for it. It was a chore to get a minimal $50 refund which they said was the max they could do because of the manufacturer and I had to drive back to the store which was a 90 minute round trip. Apparently that was all they could do. It cost that much in mileage to drive there and back not to mention my time and the inconvenience it caused. They say they are about making the customer happy but really its about their bottom line, money. Words of apology are nice but if they arent met with action they are platitudes that mean nothing. Next time this happens offer to deliver another one that day. It shouldnt be that hard to realize that was the best solution. Wont ever come back to this best buy and Id suggest going somewhere else.

Had a great experience. We had an associate that was very knowledgeable and able to explain it in such a way that we could understand it. Will definitely go back.

I stopped this afternoon for 2 different items, they had one in stock and at a great price. The other was available online but needed it today. Staff helped me with both items. Got in and out quick.

Tech was super helpful. Found what I needed fast, and even checked other stores to price match! Great knowledgeable service.

We bought a laptop and a vr headset, very helpful staff. Still cant find the tempered glass screen protector for my tablet. That makes three best buys that were out of stock

Best Buy used to be great... When Circuit City started to kick their ass with costumer service they became very responsive and they wanted to help you. They hired people that wanted to work, knew the product they were selling and were grateful for a job.Now they hire people who just want to go home. Circuit City isnt around anymore so they have no need to be better than anyone.Go into a Best Buy, stand in an isle and wait for someone to ask you if they can help you, it will take a while.The only reason they are still open is because they have actual people to talk to about the product, who take forever to realize you are waiting for assistance, you can get everything a lot cheaper online now a days.And THAT is why Best Buy is pissing everyone off.WE MISS YOU CIRCUIT CITYSincerely, Cameron Hove and the rest of the unhappy customers.

We were there right at open time of 11 am. The doors were still shut. When they were opened about 5 minutes late, associates were ready to assist, and it was a pleasant, albeit short visit, as I was there to assist an associate.

Had an awesome experience. Randy was VERY helpful in finding me an Apple Watch and my boyfriend a Samsung smart watch. Very good customer service - we will be going back!

They had the appliances we ordered, brought them right out and loaded them on the trailer. I like the text and emails I got letting me know when they arrived.

It was good. Pretty fast in and out. Just had to wait as another customer was in same area as well.

The service was phenomenal! The tech that helped me was EXTREMELY knowledgeable and shared his opinions and advice

Helpful Geek Squad staff at this location. Although they did schedule me for a 10AM appointment and request I show up 5 minutes early... Yet refuse to open the doors for us until 10AM. So then dont say be there early if you have a 10AM appt. But they were able to assist me in my computer needs and were friendly and informational.

Spoke with Cody Von Brown. Very knowledgeable and super fun and nice. We will be back to purchase our items soon.

RAVE to Chris at Best Buy (Mason City, IA). He tried a bunch of different carrier sim cards before we found a GSM carrier that I was happy with. It took at least a half an hour, but he was patient, helpful, knowledgeable, and walked me through the entire process!

Cody was a great person to help us today. He was friendly and knowledgeable about what we were looking for.

Nice Store. Employees must have been to busy to help customers. Guess I will go elsewhere to give them my money.

All associates are very well informed, professional and genuinely care about your business. I have always been beyond pleased everytime I walk in the door!

Always a great experience at this store. Very helpful, knowledgable staff, especially in the Home Theater department! Very impressed with the salesmanship of the employees who always seem to understand my product needs and address them accordingly. Would definitely recommend this store to anyone in the area looking to make an electronics purchase!

Quick and easy Samsung Note 10+ activation for my wife and fixing my note 9 with geek squad protection fastest ever

Matthew was extremely helpful and helped my husband & I dodge a horrible purchase! We were debating which television 📺 to purchase my daughter and were looking for help. As soon as Matthew saw me standing there looking confused, he ran right over! We were debating a Fire TV versus a smart tv. Smart TV was more expensive so I asked which he would recommend and without hesitation to pointed to all the televisions on display with black screens (Fire TVs)and explained why smart tv was better route to go. My husband had a few other questions and Matthew’s honesty and knowledge made our decision in 5 minutes! Matthew carried the television to the checkout and rang us up all while making nice conversation! I let Mathew know we appreciated his honestly and I would put in a good review ASAP!! Thank you for making sales an honest business again Matthew!!!

I have a number of friends who work at Best Buy, and they have always been extremely helpful. I look at some of these other reviews, and honestly wonder if the people LISTENED to what the salesmen said, or just heard what they wanted to hear. My experience at Best Buy mobile was great, and a million times better than my experience at the nearby Verizon.Other reviews mention that they stood around for awhile and no-one helped them check out... did you try ASKING someone for help? If the associate near you is busy, they can always radio for someone who isnt busy to come help you. Honestly, its not like the employees have x-ray vision and can anticipate your every need and desire.

I went in for just 2 small items just about treated myself to a bigger TV.. They had some at a very nice price range, even though there is nothing wrong with the TV I bought from this Best Buy a few yrs ago

Too bad we had to lose Bestbuy, I bought my laptop there in 2010 and it still runs. I was hoping to buy My Next TV from the Mason city Bestbuy.Its too bad they couldnt work something out with the tite-wad landlord. Hopefully Bestbuy can return to our area at a different location Someday.Now I will have to commute to the Waterloo location, Which is about 70 miles away in order to buy my TV.For people in Mason city its 88 miles to the Ames Location.A big Thanx goes out to all the Men and Women who worked hard to keep our Mason city location going that are Now working somewhere else.No Thanx Goes out to that greedy Tite-wad landlord that threw our local Bestbuy Under the Bus Due to Raising the lease rent.

Tangie was very helpful setting up my new phone.

My computer got a virus/trojan. I was able to setup an appointment to get it looked at at a reasonable price. Thank you to the customer service and to the Geek Squad.Ill tell you how the service went after I get my computer back.

Can’t even put subs in my car cause there lazy🤦🏽‍♂️

Were helpful when needed. And I found exactly what I was looking for.

Customer service and employee knowledge here are exceptional! The only real problems I have with it is that one, being a smaller location in a smaller town, they dont have quite as good a selection for me (I primarily shop for computer parts) and two, their prices vary wildly. Some items they have great deals on and are super affordable, other items I find unfortunately overpriced. Overall, it is a good place to shop for electronics and I would recommend it, just be aware of what you are looking for and be willing to compare prices.

Doing best they can, considering closing in a month.

Good need more help I was there for an hour or before any one would help me and still didnt so I left

Install tech trone went above and beyond to get our install done, it was done right and professional very happy

This store has awesome customer service representative! They know the product they are selling.This store has the items you need and the pick up service is so convenient.

Have the best policy and warranty program for the devices that they sell, and the Geek Squad does great work on keeping your products working at top capacity.

Bought a software program and the key code had been used already. 267.00 down the drain. Dont have money to throw away.

Wonderful experience at this store recently. The staff is very knowledgeable. Do not be afraid to ask!

Great workers. Very helpful. Kind to all the shoppers. Couldnt ask for much more.

One worker, triston deserves a promotion he was so nice and was willing to do anything for us I gave this 5 stars because of him, we got in and out within 45 mins. Thank you triston you are a very nice guy, person? I dont know. The point is you are very nice I hope you have a good future...

How nice! A new manager. Strongly suggest you shopping again. Had GREAT sales on floor..

Good store. This one here is closing.

The Mason City branch of Best Buy is probably the worst BB I have ever been in. Product scrambled around not in the right spot. (Even after a couple of weeks...) But the worst are the empty unstocked shelves. Since November, (now February) empty shelves of it should be here any day now products.

Great customer service! They are extremely helpful and knowledgeable

Its nice for electronics and the mobile guy was helpful, but everyone else just seemed annoyed with customers after 7 pm. Did not get much help.

As far as Best Buys go, its a good one. However, I highly recommend saving your money and purchasing electronics from other retailers online.

I really like Best Buys ticket system for doorbuster items. Cuts down on the line and the chaos. Probably shouldnt put rookies at the register on Black Friday though.

Even though its Black Friday and its super busy the workers were calm and helpful and very patient, I was very happy to have met such kind workers under so much stress

Waited around for 20 minutes for assistance on getting a brand new phone. Watched 3 blue shirts talk like they were on a coffee break the entire time. Finally got help, just to find the scheduling got screwed up and they didnt have anyone there that could activate a phone. Huge waste of my time, especially since I dont live close to Mason City.

Staff are very attentive for the most part .

The worst customer service Ive ever had. Spent short of $400 and was told the purchase didnt matter to Best Buy. Them exchanging their defective product was customer service enough. I asked for help transferring a screen protector they refused any help on doing it or even telling how I should do it without messing it up. I asked to use the squeegee he told me no because its a speciality tool. He was kind enough to offer to charge me to put it on though. I just cant figure out how $400 doesnt matter but $7 to transfer a screen protector from their defective product to the new one does.

Well duh, its Best Buy. Whats not great about a Best Buy?

Bought a laptop a year and a half ago and it stopped working. I called and explained to Geek Squad what the problem was. They had me make an appointment to come in.I drove an hour there just for them to tell me Ive had it too long and need to contact HP. I was there for a total of 30 seconds for an hour drive. The person helping me was very nice and said that they should have asked me how old the laptop was before having me come in... ummm I told them! Very very frustrating and a waste of my Saturday.Also, dont buy an HP. They dont stand behind their products and want to charge me $600 to fix a $400 laptop... junk.

Great for electric needs service is excellent product is good quality you will get your moneys worth here

Ive always had good experiences here.

Got rid of their best salesperson. Back to zero business from me.

Excellent! The gentleman that helped us was very nice and very helpful! I believe his name was Cody Brown.

Apparently they charge 25$ to recycle a 23 inch monitor......... Should of left after doing it since i figured it was free, until i went to purchase a new monitor and got stoped by a rude employee... Guess im switching to amazon no matter if it takes weeks to get her by shipping Good Job Best buy.

Have a very efficient staff were very helpful

Amazing place for all your electronic needs. Great staff that is always friendly and knowledgeable and there to help.

Great store, too bad its going out of business

Good selection informed staff

Nice store. Big enough. Great service.

I buy most electronics there very good

Cody was very helpful, but for the store not being busy the checkout was terrible. Finally and manager stepped in and I got out in a matter of minutes.

Great place to shop. Love bestbuy. Brick and mortar and online. This is the way shopping should be. I tgink amazon is ok. But no brick and mortar. So i do most my shopping at bestbuy for tvs and electronic relatated items

Needed a computer mouse. Very helpful

Always greeted and usually asked if I need help when I need it.

If you cant find it in the store the employees are always looking to help a customer find what theyre looking for in Electronics, Movies or games Best Buy has allot to choose from.

Super...very efficient.. doors opened at 8 a.m. we had our computers and in our vehicle at 8:10

Helpful staff....good selection

This is the most racist store Ive ever been too on 2 of my visits i was followed arpund the store after making a purchase and told oh can we help as i told them no just waiting in my wife thank you i qas still followed around my 3rd visit i was told i should buy a prepaid phone because somebody of my status couldnt afford a iphone x i will never step foot into your store i will never buy i product from your website

An experienced and helpful crew anchors this above average Bestbuy location.

I went into Best Buy, Mason City, to purchase an inexpensive printing calculator but found this store had none.

Usually good customer service but recently could not get a question answered about a Fitbit, probably because I interrupted his texting in an isle, not interested at all about trying to help, usually they wont leave you alone when just browsing, when wanting to purchase no help so bought somewhere else

Very hard working staff and they are well trained and educated

Very helpful if they didnt know the answer they found someone that did

Workers are nice and are always at the door right when to u walk in

The store is always very clean and organized, but everytime Ive visited, the staff are in clumps chatting. A just looking is more often returned with pushy sales for whatever product you happen to be looking at.

Very helpful for this not techy Grandma

A solid but smaller Best Buy so may not be as strong of selection as bigger stores.

Had a good experience! I had my list of items with the SKU numbers. The rep found my stuff. Rang up my items. Then i was out the door!

Great place. Good selection of electronics.

I have been here twice and both times went pretty well. The first I found and bought a rare exclusive TV show called Touch and they even price matched it with Amazon. The second time I bought a music album for my brother and everything went as it should. Only downside about the store is that it is very small and they do not sell Macs.

This is one of Best Buys smaller stores. Nevertheless, inventory is good and staff goes out of their way to help.

Friendly staff, good deals.

Good service and answered all my questions.

They had exactly what I was looking for. They took me straight to it.

Just like any other best buy. Nothing special here.Most Best buy employees really do not know much about anything tech related. Best Buy is a retail store and all of their employees are hired to sell items. They will sell you something that is crazy over powered for what you need and will then try to sell you additional add-ons. I really cannot condone this business practice as it is company first rather then customers first. Avoid ANY warranty they will try to sell as it is useless and avoid any add-ons like debloating or Geek Squad Protection. The employees are good people (please dont get the wrong impression. I know some of the employees there and they are all great people) but corporate is running Best Buy for the money rather then the customers and its showing.

Good deals, some would say its the best buy.

I wouldnt say the things I bought were necessarily my besssstttt buy, but they were aight. Big fan of big hd tvs, but plz sell them for cheaper. I am procrastinating studying for my Thermo 2 exam. Plz rate this review as helpful so I can be high level Google guide. I want it on my resume that Im at least level 12.

Driving through and need a telephoto lens. Called 4 times no answer during open hours

Everyone was super friendly they helped me get what I needed

Excellent selection, great customer service and quick checkouts.

Its Best Buy, pretty much the same as every other one. Checking out can be slow.

Matthew was a huge help today. Came in looking for HDMI to mini USB cables so we could stream from the tablet. Matthew showed us a better & less expensive option, purchased Chromcast. Then we talked to him about Roku & he gave us the info needed....so we purchased that too. Still spent less than we would have elsewhere just to get the cables we thought we wanted. Thanks Matthew!

Nice atmosphere. Nice customer service

See why they are closing. Dont care about the customers at all

Customer service was exceptional. Very friendly.

Great service, Josh did a great job!

Randy from mobile devices is very knowledgeable and friendly.

I find this place very helpful theres a very good store every time I go there I have a great experience Ive never had a problem with the store or Geek Squad the only time I seem to have a problem is when I call the number besides that I can always get a hold of song they always have the product I need always for a good price and the employees have good information on the products they have always friendly staff waiting and greet and help you with anything