Disappointing experience. Sales associate Darnel did not respond to my phone or email messages. Purchased a 2018 Grand Cherokee that was not detailed. When they handed me the key for the car this is what I noticed:There was soda or gum in one of the door wellsCrumbs in the gear shifterDash was not even wiped offAfter I signed all the paperwork, the dealership disclosed they did not have a second key or floor mats.For a $32k purchase I unfortunately trusted them to be transparent and helpful. Instead I got a dirty car missing some critical pieces from sleazy crooks.Never going back.

My very first and last visit. Very dishonest and unprofessional and a total waste of time. Jesse was my sales rep avoid going to her if you can.

I really had a great experience at the corporate offices. I was warmly welcomed by two people at the front desk. I ended up having an extended conversation with one of the front desk employees about the great artwork in the front lobby and its history/background. She walked from behind the desk to look closer at the art with me and talk more in depth about it. This was all BEFORE my actual meeting! :)The person I had a scheduled meeting with was prepared, detailed, and friendly. We covered a lot of details in an appropriate amount of time.I had a great experience from beginning to end. Great people with great attitudes. I felt very much at home. I have yet to have a Darrow experience at any location that was not top notch.

Had a great experience working with Anthony B. He helped me find the perfect car within reasonable price and exceeds my expectations.

We were welcomed promptly and offered beverages prior to our meeting. After our meeting, the Russ Darrow team provided us a separate office to review files and collect information to facilitate a project. Thanks for a good meeting and making our visit productive.

My Husband and I resolved to purchase an auto with better gas mileage. After shopping around at several other car dealers and online at several van shops, we found several automobiles here that we were interested in looking at. The rates were right, the option was good. After coming to look at the automobiles, we test drove one and enjoyed it. The sales professional was most helpful and friendly. They approached us easily and was easy to talk to, really knowledgeable and trusted. This was the most content adventure we have had while trying to acquire a motorcar.

The folks at Russ Darrow are super easy to work with. They make finding a car painless and fast.

I really enjoyed working with Joann and her team. Theyre new Jeep store is an amazing facility!

The Russ Darrow staff are always friendly and professional! When working in their facilities, everyone is kind and accommodating.

Thank you for a great collaborative discussion! It was a pleasant experience and the staff was very accommodating. We look forward to working with Russ Darrow Group in the future.

Wed. 04/18/2018. The 4 stars is from my time there when I lived in Madison in the early and mid 2000s. This is my first or second favorite service area, with the Denver place I bought my baby at being equal. I want to move back there and will go to them again.This is the dealer on the east side of Madison. I had some issues years ago with the one on the west side. The east side dealer has always been fair, knowledgeable with me and stood by their work.Today, my heater / ac blower kept running after shutting it off at a store in town. I was trying to find the fuse to pull until I can take it in on my day off on Monday. I offered to pay and they refused after spending about 10 minutes with me. Good people.

My family first bought a car from the Darrow group in 1982. My in-laws have been clients of Darrow since the 90s. Following a recent visit to their office I was reminded once again of why those relationships have lasted so many years - a caring, family driven business that strives to take care of those they do business with. I would recommend their services to anyone!

All in all a fantastic experience. Sales representatives were all pleasant and expert. Selection of automobiles is adequate. Secure the internet cost for a no haggling practical experience and to make the procedure go easier. Centers are clean up and well preserved. My Husband and I would purchase there once again.

We have worked with so many of your employees, and they are ALWAYS so HELPFUL and PROFESSIONAL! We will always go to RUSS DARROW first!! 😊👍

I trust the people at Russ Darrow. They have always treated me fairly andthey always listen to me about what I want. Other places are always selling and not listening. Thats not the case here. I would highly recommend them to anyone.

The Russ Darrow Group has been great to work with and are really focused on providing the best customer experience.

Friendly courteous and professional service managers are available to meet as soon as you enter the building. Reservations can be made on line or phone to assure you make best use of your time. Wait, drop off or take advantage of the shuttle service depending on how much service is needed.

I stopped at their corp office to have a couple of documents signed. The waiting area is extremely quite, but thankfully they have a friendly receptionist. After about 10 minutes everything was signed and I was on my way. Russ Darrow is a nice company as a whole!

I might want to by and by express gratitude toward Russ Darrow for all the diligent work they put in, to put my spouse and I into another auto. what a radiant spot to purchase an auto! The dealership were so proficient and simply awesome individuals to work with. I would exceptionally prescribe Russ Darrow to anybody that is searching for an incredible auto purchasing knowledge. Much thanks to you to such an extent.

Super fast making the deal. Jason did a great job maximizing my savings. Loving my Ram 3500! Thanks everyone at RD Madison!

On Saturday at 1:30pm I did an internet inquiry on a new Civic. They responded with a buy by 5pm today price for the exact vehicle I requested. I called them to discuss the pricing and what the added fees would be. The lady I spoke with, who was very pleasant, confirmed with her managers what the additional fees would be. I informed her that Im currently working with another dealership on a car purchased, but they were offering a better price. They convinced me to head up there and since I live 45 minutes away we setup an appt for 4pm. At about 3:50pm she called me to say she misquoted the price and they wouldnt be honoring it. I asked to speak with a manager and he stated not only will they not honor the price but they are expecting that I pay $2k more. He stated its not their responsibility to honor their pricing if there was a typo. The email and phone conversations clearly stated the vehicle in question and the sale price if I were to purchase that day. I was warned that Russ Darrow using bait and switch tactics and I should have listened.

Very professional and friendly company. Greeted by the friendly receptionist when I walked in. Many employees that past me said hello and asked if they could help me...Overall very impressed with how they treat customers and visitors.

This place is amazing. Great place to buy a car

Very friendly staff always willing to help!

We brought our 2016 Grand Caravan in for transmission problems. Ended up having to bring the vehicle back 5 times in a 9 month period and they still couldnt get it right. The second time we brought it back it was because of a leaky seal in the transmission... the third time was because they improperly mounted the engine which probably caused the reasoning for having to bring it in a fifth time because the flexplate was damaged and broke which caused additional damage to the transmission which they wont take blame for. Trying to say it wasnt their fault ... excuse me but Im not the one that improperly mounted down the engine causing it to shift and bend pieces that arent meant to bend!!!!!I forgot to mention the 4th time .. thats because we didnt even get it off the lot that time, the battery was dead and the alternator was fried.Now we get the vehicle back and its leaking transmission fluid. When we called to report it were got attitude from the service rep, trust me we are just as annoyed if not more (because now were up to almost EIGHT THOUSAND DOLLARS IN REPAIRS!!!!) Thankfully we found out the warranty work can be transferred to another dealership.

Having bad credit, coming here was the first time I was ever approved for a loan WITHOUT a cosigner. I am happy with the service I get from Russ Darrow, but the only thing I regret would be trading in my car. For a luxury car, they did not take it for what its worth which was a bad mistake. But they definetly help you get the car you need.

Very friendly and accommodating team members!!! Definitely a 5-Star experience!!!

Working with Russ Darrow Corporate Team on new dealership moves and some of the new service considerations they are wanting to implement to better take care of their customers are great.If you are looking at buying a car, I would strongly recommend any of the Russ Darrow Auto Group stores.

Great people, great experience! The Russ Darrow dealerships have always treated me well.

Jeff in service did my brakes...great job! Everyone is very nice.

Friendly, helpful, treated my daughter with the respect of s seasoned car owner.

Since weve moved to Wisconsin, they have serviced our Prius. Ive always had prompt professional service at a fair price.

Cant even get a simple reciept from Russ Darrow even after showing a bank statement verifying the fact they took the payment!They messed up on my paperwork for my car TWICE!I have been dealing with them for three very long months to the point I had to file a complaint with the BBB.

Nice folks and great service but service center could explain better what they did and why.

There are no negative stars to rate our experience with this company. I would use all of them if available.We had searched for a few vehicles online through Russ Darrows website. We found a few that seemed much too good to be true, but we pursued them. We had first called on a 2018 Hyundai Santa Fe with twenty-something thousand miles. We called the dealership in Wauwatosa asking if the vehicle was available to see. We were already driving in that general direction, about 20 minutes away. We spoke with some representative from Russ Darrow. She offered to show us that vehicle and other options, but she would have to call us back in ten minutes after she talks with her manager. We explained we were only interested in THAT vehicle we saw on the web. My girlfriend, Anne asked if the vehicle was at that dealership. The woman refused to give a straight answer and said she would talk to her manager. Anne said if the car was not at the dealership, we would not be there. The woman said she would let her manager know and essentially hung up on us. While we were driving, we received a call from someone who claimed to be from the dealership who had the vehicle we were interested in. She said her name is Jamie and she is at the Waukesha, WI dealership location and we can come in and take a look at it. We explained that we were about 15 minutes away. She said that was fine and said to ask for the manager, Patrick. We arrived in the time we had said and went inside. We were met by a salesman who said Jamie is a scheduler and Patrick was not available and that he could help us. We explained we were there to look at the vehicle we were interested in from their website. His immediate response was that the vehicle was just sold, they just drove it off the lot. We were infuriated and felt lied and deceived to. How could a vehicle be sold that fast??!! If the transaction was pending, they could have just told us and saved us a wasted trip of 30 minutes!! We left the dealership in total disgust and angry!We arrived at a neighboring dealership (a non-affiliated dealership) and began walking the lot. Anne had called the Russ Darrow Kia dealership asking about the second vehicle we previously saw online (2014 Hyundai Santa Fe, 46,300 miles for $16,820). She asked if it was still available. The sales person she talked to said he was going to grab the keys and see if it was still on the lot. He would call back shortly. He did call back and told Anne that the vehicle was “just sold”, asked if there were any other vehicles that she would be interested in and asked if we could stop in. Her response was “no” and “you told me all I need to know about your dealership” and hung up.This is a clear case of ‘bait and switch’. The Russ Darrow group made a fictitious claim that these vehicles existed and attempted to switch us to vehicles in their inventory. This is absolutely absurd that they would treat their customers like fools. We don’t like being deceived, lied to and then swindled. I will make it a point to tell everyone I know to steer clear of any dealership associated with the Russ Darrow group. I will NEVER purchase another vehicle from them. I am in the market now, but will gladly take my business elsewhere.

Danny, cole, Seth and Tony are great people they dont BS you and they are honestI will always go there with anything I need worked on

Highly competent sales staff recognized my needs and found a way to satisfy them

Good helping showroom staffand explained in detail how I can make my dream true!!!!!!Thanks to sales person Patrick especially 😊😊😊

Outstanding service department. Very good at explaining service necessary.

Pretty good dont always do all the work they say they do

The staff was so friendly!

Every time I come in I receive great service. If I have any questions they get answered

Oustanding deal on my 2017 Dodge Journey!

4 days ago, I took my girlfriends (2001 honda civic lx) car to russ darrow nissan dealership to get fixed. After spending $1,200 on parts and services, the problem is still there.

Very good people. Trust worthy.

Very unpleasant shopping experience. Was told lies to be lured to the dealership. Once I arrived it was a complete disappointment. Sent an email to the dealerships general manager, Kevin Minley(Wauwatosa), who did not respond. I went to the customer care page on the website, filled out a form and did not receive a call back. Contacted their corporate office to only be directed back to the general manager at the Wauwatosa location. I ultimately made my purchase from Kayser in Watertown and was extremely satisfied. I would not recommend this dealership, as a whole, to anyone in the market for a new car.

Great place to work! Not to mention the best Dealer in Wisconsin to buy your next car.

The Russ Darrow Group is a class group of professionals. With my personal experience, it is easy to see how they have succeeded for over fifty years.

Very easy to work with. Very friendly..

Great, fast service on a Saturday.

Fast as in well oiled machine!!

Good place to look for cars

Don was great to work with!

Good experience, but not cheap.

I went to get an oil change and made an appointment for it and it took them an hour and a half, that is ridiculous....

Bought my avalanche here and get to come by for free washes!

Great place, get the Darrow Difference!

Darrow over ewalds any day!!!

Great service.

Will go back again and again

Helpful and Courteous

Go every week

Great place!!

Great

True Professionals!

Nice!!!!