The salesperson I dealt with at this location was Reed. He was young yet extremely knowledgeable. I am the kind of shopper who researches the heck out of products and tend to ask a lot of technical questions. Its rare that I run into a salesperson who really and truly knows their field or their products. Reed, really knew his stuff and was able to answer virtually every question I threw at him. I didnt do this as a test but truly to learn about the newer technology that T-mobile is offering for home internet service. He was very up to date and extremely capable. He made this store visit a pleasurable and fruitful experience for me. I left there with the equipment I required and the knowledge needed to set it up properly. What a rare find to locate store personnel that truly know what theyre talking about. If the store manager happens to read this review, please acknowledge this fantastic salesperson with a bonus! He deserves it! Dont lose him as an employee. Hes one of the best employees Ive ever had the pleasure of dealing with at T-mobile.

I will never return to AT&T again. It has taken one month to just simply try to upgrade my phone (which is paid off and has been since 2019- it’s an iPhone 7) they still can’t process the upgrade! There system is saying I still owe on an iPhone 5 from 2015! As all the employees can see and the customer service people can see, that phone was paid off. But here I am still trying to get this random charge off my account! And to top it all off an AT&T store didn’t see my phone was paid off and they had me pay $120 to upgrade. I did not get my $120 back instead they took it off my bill. And instead of telling me they put it on my bill I then proceeded to chase this $120 for weeks just to learn I will not be getting it back. Just a cheaper phone bill I guess. Some employees were great but we always came back to the “sorry I’ve never seen this before I basically can’t help you” you would think going into 3 different AT&T stores including a corporate store (talked to the “manager” at each one) and talking to 4 different customer service reps they would be able to fix this issue? No they can’t. AT&T is a jumbled mess and I a 13 year customer of theres will never return.

Sales consultant Eric Collins was extremely helpful with some technical issues I was having and he also helped me with my husbands new phone. Very friendly and knowledgeable young man. Thank you for having such an outstanding employee.

Absolutely beautiful store with friendly staff. Stopped in while visiting family to upgrade my parents to the new iPhone. Jesse made it extremely easy to order their new devices and process their trade ins for the iPhone 13 promotion. The store manager Jim was extremely nice. I recommend this location fully for anyone in the Boise area!

Stopped in the AT&T store on Saturday, 10/23/21. My husband and I finally decided to step away from our iPhone 7 and replace it with an iPhone 12. We initially worked with Eric who took the time to explain all our options. We took the plunge and bought two brand new iPhone 12s. The set up process was long but flawless. Brayden stepped in to help out Eric as Eric was working with other clients. Brayden then made sure all our files transferred over. 100%, everything captured!! He then put on our screen protectors and then Eric finished up showing us how to use our new iPhone 12s. Its amazing how much has changed from a 7 to a 12. Service by both reps were hands down, the best customer service we have received in a long time. They were both very knowledgeable, patient and beyond helpful. They made this upgrade, which we have both been dreading to do obviously for a long time, easy and painless. You have customers for life!!! Thank you both for being so AWESOME!!

We have had a great experience changing our accounts & phones with Georges assistance! He is great to work with. Thanks for all the help!

Had an unfortunate experience at this corporate At&t store. Let me put in bullets because they made us do multiple road trips to a final fail:1. I went in to add a line to my plan and trade in a phone. We were told they did not have the phone in stock that we wanted, so we asked if it would be possible to go to a different store to get the phone we wanted. Employee A, very good at first told us we can surely enroll the new line with him here and then drive to the other store to trade in with a new phone. Easy right ?2. Everything was done nicely for adding a new line, he called up the other store to check on the phone and we were on our way. We reach the other store and they inform us that they cannot give us the phone because we did not add the line with them, and that to get the trade in promotion we would need to wait 6 months. We were also told this is not standard practice, and as soon as the original store did not have the phone we wanted, they should have transferred the details over to the second store for the full transaction to be processed. We were told the reason they added the line and set us off was because a. they were new and did not the procedure, or b. they wanted the commission for themselves. Either way we were now stuck because the transaction was completed in the first store without trading in the phone. If we wanted to get a new phone, we would need to wait 6 months or lose out on the trade in promotion and be subject to an automatic 30% down payment. As soon as we left the first store our fate was sealed.3. Called the original store from the second store to understand what is going on, after a detailed conversation between Employee A and the second store manager, Employee A confesses that he provided us with misinformation and that he cannot help us out. But if we return to this original store, he does have a more expensive phone in stock that can be used for trade-in promotion-- same deal which we were offered in point#1 but with a different phone. We were in a desperate need of a phone so agreed to buy it.4. We start to drive back to the original store. We get there and employee A comes to us saying-- After override the hold/block, he can give us a 30% down payment plus trade in credit. Why? Where did the down payment policy come in the picture when it did not exist an hour ago. At this point CHRIS ( can be wrong with the name, he acted like he owned the place) enters and says that he understands all the wrong information passed here but that is how the system works and we abide by them. We lost our cool at this point ! Two times false information shared, Two trips to this store in an hour and he tells he understands HOW? He clearly lacks how to react to customers natural human reactions after walking all over them in such a short period of time. I understand Employee A is a new employee but CHRIS acting like he owns the store should know better.Horrible experience. All they care is about trapping you in the plan, after that die in any ditch, could care less. Good job !

I had almost a month with a brand new iPhone that had no cellular service and could rarely send SMS. Had been to so many AT&T stores and on the phone with customer support for hours and having some of the worst customer service I have ever had for everyone to tell me they had no idea what’s was going on or how to fix it after replacing my SIM card, factory resetting my phone countless times and changing my phone number. I went in one more time after requesting to speak to a manager and I HATE being that person. But the manager Jim had Karen help me, she called customer support had them check a few things and change something on the back end. After a month of basically having a glorified paper weight for a phone it was fixed after 45 mins. Thank you so much Jim and Karen for your great customer service and swift actions to help a frustrated customer .

Joe and Jim took excellent care of me. They helped me figure out which phones I needed and which plans were best for my family! Far better customer service than I expected to receive. Will definitely refer them to any of my friends and family for AT&T

Wonderful experience! Everyone was very nice, knowledgeable and provided fantastic customer service. Eric, who helped us was awesome! Definitely would recommend this location and will be coming back again!

Karen was absolutely phenomenal in helping us out and fixing all the problems! She most definitely deserves a raise and a promotion! Thanks for all you do Karen! Stay safe and stay healthy!

Ivan and Jim were amazing helping with all three of my phone upgrades and my new Direct TV Steam account. It was a seamless experience and I look forward to working with them in the future! Come check them out for all your AT & T needs! They Rock!

I purchased an iPhone 12 Pro Max got it home and opened it, there was a long hairline scratch in the screen fresh out of the box. It wasn’t my fault and it wasn’t AT&T fault. It had come in the box damaged, so we called and Joe from the store made sure we got it resolved because we spent allot of money on a product that came damaged. He resolved it calmly and with excellent professionalism. Very happy with the service.

Jesus & Ivan are the best they help us right away screen protector king Jim who?

Mr. Eric Collins helped us out in-store today. Our service was by far the best customer service ever received at an AT&T store. He was knowledgeable, honest and provided fast and efficient solutions to our cell service needs!

After countless hours on the phone struggling with a complicated bill issue with absolutely no resolution George was the only person dedicated enough to get the problem solved. Extremely kind and efficient. Interactions with employees like George make it worth it to be with AT&T. Thank you for all the help!

@@FIVE STARS@@Great environment. Really friendly people.Braydon, Jim and Chris were all great.I ordered two new phones and there were a few loops they had to jump through in order to complete the order. Positive attitude from the workers, and didnt seem bothered with the inconvenience we ran into. Best ATT store out there.

George was VERY helpful! I’m even happier with my new phone than I expected to be. Thank you!

We came in as walk-ins and Jesse helped us upgrade our phones. It was a fast painless process he was very professional and did an amazing job! Thank you Jesse!

Joe and Jim took excellent care of us when we traded in our iPhones for the new 13 pro. They helped us choose cases and the right plan for our needs. Super friendly and the store was veery clean. Highly recommend the AT&T store on Eagle Road. Thanks to Joe and Jim!!

George was very informative, helpful & friendly with our new phones and account switch. 👍🏼👍🏼 Will defiantly make this my home store thanks to him.

Jesse was awesome to work with. His trainer Eric, not so much. That last statement is a lie. We had a blast working with both of them. Thanks for the laughs and new phone Eric and Jesse.

Eric was amazing!! He was so helpful and made the process of switching our phones so easy! He was funny and made sure everything was done efficiently!

Braydon was awesome!!! Simple and easy transaction. Was extremely competent on all the current deals and programs to save me money! I’ll be back.

Our Sales Rep was very helpful, we really appreciated that he valued us and our time and got us in and out of there with a new phone in 20 minutes :) I wish I was better with names but he was the young man with curly hair, cool glasses and black cross earrings .:)

Eric was very helpful. We came in with a broken phone and he helped us get more than we expected. He was very knowledgeable, patient and helpful. I would recommend this store for anyone’s AT&T needs. Thank you again Eric!

I came in to upgrade my old iPhone 6 Plus and Eric helped me out considerably. He was professional, courteous, and friendly. Normally I don’t like salesmen but he was great. I’d definitely stop by again.

I have been to the AT&T store on Eagle In Meridian twice and both times have been the best experiences at any cell phone store I’ve ever had! The staff is so friendly and knowledgeable, and I highly recommend this store. Jesus helped me both times and was awesome. I will continue to go back there in the future.

Awesome experience! Phones got here quick! Sosa, Jim and Jesse are the bomb.com. ⭐️⭐️⭐️⭐️⭐️

Jesus was absolutely helpful and made our experience great. I highly recommend getting his help for new phones.

Eric was very helpful getting us a new phone. Helping us figure out what numbers we needed to cancel. And his manager Jim helped my mom save money on her direct tv account. Overall was the best experience.

I went to the N Eagle store and met Jesus Sosa. I must tell you what a great representative he is to Att. He did unbelievable tasks and was so patient with me. His knowledge of his job is amazing. Other workers would interrupt with questions and he still answered them. If I were still running my company I probably would try to hire him. Really he was fantastic and a pleasure.Good to have met him.

This is a message for all AT&T customers if you are searching for THR BEST CUSTOMER SERVICE contact JD, Sales REP and JIM, Manager located in Boise, Idaho.They were friendly, professional, knowledgeable and the Best Customer Service!!!

Corporate AT&T by the Village in Boise are amazing! Super helpful and patient. Resolved retail issues in a flash.

We went into AT&T to upgrade my wifes phone. Eric helped us navigate our way through all the different phones. He was highly knowledgeable, friendly and great to talk to. If you need a new phone, ask for Eric. You wont be disappointed.

Best experience ever in a phone store! Customer service is top-notch! Jim and Ivan were fantastic!! Made upgrading phones so easy when its usually overwhelming.

JD was awesome! Best customer service ever.

Karen is an amazing employee!! She helped us with everything and we are walking out happy! She needs a raise and a promotion!!!

Finally a good experience at the cell phone company. This man went out of his way to fix everything. Very fun and nice person. Shed new light on this company.

The employees were amazing! Ivan and Jim knew all the answers to all of our questions. They helped us transfer all of our info from the old phones to the new and made sure we had the right plans and information we needed for us and our 2 kids!

Eric went above and beyond with his service today. He was friendly and knowledgeable. I will recommend him.

Awesome customer service! Jesus attended me with fantastic service. Knew what I wanted and answered all my questions all and all great store!

I worked with Joe. He was so informative and patient while I chose what worked best for me

This team amazing 👏 they help me switch my defective device and help me switch all my stuff very smooth experience... thank you meridian team Jesus JD Ivan were great

Ivan has being do great answer all my questions and was a good helper.

Sosa was an absolute GEM! Was going through a toxic relationship and needed help getting off his plan. He made my day so much better and helped me get on a new plan. I appreciate the amazing customer service and help that I received today! Thank you, again!

Joe helped today with upgrading my new phone. He explained in detail all of my options and helped me understand things in a simple straightforward way. He was incredibly knowledgeable and was definitely looking out for my best interest when it came to insurance and saving money on the overall plan. Would definitely recommend going in to see Joe for any problems you have. He put the screen protector on perfectly, I couldn’t even tell it was on the phone. His upbeat comedic attitude also added to the entire experience. Easy decision and great experience.

Helped me easily over the phone and saved me a trip into the store.

Our only AT&T store we go to, compared to all the others. More selection and great staff!

My problem was not fixed And everything that the att salesmen promised was not and now paying more then I was at another service provider I would NEVER recommend att.The district manager sent another person over to my house to fix my problem and now my bill is $500 and I am unhappy with the situation cause it’s not being taken care of I would never ever recommend AT&T everything that was said to me that I would have now one thing has been true and my bill is so high I don’t even know what to do

Ask questions when switching carriers and they say they dont know. Went back in next day and the say they will check and get back to me. Will guess what never got back.

Braydon was outstanding! I dread going to ANY cellphone store, but he single handedly changed my attitude about them! Thanks man!

Eric is the most fun and helpful employee at this location! If you go here, ask for his help!

Chris and Wyatt were extremely helpful in transferring over 4 phones over to AT&T phone service. They made sure to find any discount that was applicable to us scoring us major deals. Not only were they both very professional, knowledgeable, and patient with the whole process, but they were also very personable and enjoyable to talk with. Our AT&T customer service experienced is by far the best we’ve ever had! Chris and Wyatt know their stuff and we will certainly be sharing the word!

I had a great experience buying my phone yesterday. Jesus Sosa was amazing. He was so helpful and genuinely honest.

Been in the store many times and Jesus always takes such care of us every time. The entire staff is great

Excellent service. Fast, efficient and friendly. Eric and Jesus were GREAT.

Ask for Jaylin!!! She was super helpful and knowledgeable about all the different products and options. She made the dreaded process of getting a new phone 10x easier than Ive ever dealt with. 10/10 recommend speaking with her if you stop by.

Sosa attended my every needs & went above & beyond to ensure I got what I was looking for while also going over the top to find all discounts & best options for me. I not only walked away with the phone I wanted at an extreme discount but also with a very satisfied & improved phone plan. Cant say it enough, I appreciate you Sosa !

Joe was very helpful and got me the best deal possible!! Very thankful

Wyatt was amazing!! We had a challenging issue that could have taken a couple of hours to resolve, but Wyatt was so knowledgeable and patient that he came up with an easy solution that saved us time and money!! He was kind and respectful, and couldn’t have taken care of our needs any better! I would highly recommend this ATT location and especially Wyatt!! Thank you so very much!! You made our day:)Sincerely,Bill and Kathy Mize

Joe was PHENOMENAL. My phone hadnt been working for days, the online chat support did no help, but Joe spent close to an hour helping me troubleshoot and reprovisoning my phone to get it working again. I cant thank him enough!

Excellent assistance! Easily set up nee business phone.

We had an amazing experience! Daniel provided excellent customer service and really listened to our needs. He customized a plan to fit our family and our budget. Very impressed!

Jesus what a nice guy help me out very well good person

Hands down amazing customer service Jesus Sosa helped me with all my issues and was extremely friendly very respectful I couldn’t ask for a better rep definitely knows his stuff! Will always come back to this store!

I came into the store with my wife. We both wanted new phones. Our sales associate was a young man named Eric. He was extremely helpful and answered every single question we had with no hesitation. We asked lots of questions and he never got annoyed by any of them. At the end of it all my wife and I walked out of there with two brand new iPhones that we are extremely happy about. We would like to thank Eric so much for all of his help. If you go into this store make sure to ask for him. Thanks again for your excellent customer service.

The staff was very helpful, even though they couldnt solve my problem. That was not for trying.

Been dealing with I12 issues for days at multiple stores, but then meet Mo at this store. Problem resolved in just a few minutes. No was awesome to talk with and treated me like we have been friends for years. The whole staff at this store were fun and made for great experience. I am definitely coming back to see Mo if I ever need help or looking for AT&T products.

No and Jim are awesome to work with. Incredibly patient, knows their stuff, informative but not pushy. Very accommodating and professional. Great sense of humor. My highest recommendation to them both.

2 people working and one order was taking over 30 mins to complete. We just needed someone to help us unlock a phone. Definitely not a fun experience.

Eric and Kaylin were both great! Thanks for getting me setup!!

There is no getting around the fact that switching 6 lines to AT&T from Sprint, trading 5 phones for new ones, only 3 of which are in stock, with one line in a different state, takes FOREVER.And it did. But Daniel was calm and helpful, getting assistance quickly when needed. And we scored some great discounts and ended up with a really strong deal.The store is open and well set up. Masks required unfortunately but they were respectful about it.Nice job, recommended if you are looking to make a change.

Great service from Ivan. Helpful and through

Jesus Sosa needs a promotion! I traveled from Nampa to Meridian just for his help. He is the only one I trust to touch my account.

Ivan was a great help! Thanks

Went into inquire about DirecTV stream. Very vague answers and slow service. 30 to 40 minutes to make a purchase is unreasonable.

Terrific service. Wonderfull!

They will get u what u need!! Get group of trust worthy peps!!

The king of potato we love Jesus Sosa

Great customer service. Genuinely nice, very informative and helpful. If you go in ask for Jaylin she was alot of help.

There was this Employee by the name of Eric, super helpful guy answered all of my questions and provided excellent customer service, that man deserves a raise.

Mo was great, his assistance with our purchase was very helpful. Jim’s jokes were funny.Will definitely send referrals to Mo.Thank youDarrell McClure

Sosa was amazing and helped so much! He wanted the best deal for me and was so positive about life!

I had been trying to receive a $70 egift for over 2 months. I reached out to the card company, Google and Township. With no result and getting very frustrated with day that passed. I went to the ATT store as a last result, in reflection it should have been my first stop. JOSH? HELP ME AND AM SO GRATEFUL. Thank you for hiring such a bright and knowledgeable associate in your Store.

I had the BEST experience with Steven Sosa here! GotMe switched over from t mobile, opened 2 lines & made it super easy to switch. Very satisfied!! Highly recommend

Wyatt & Chris are amazing!! Meridian, Idaho off Eagle Rd. The best customer service we’ve ever had w/ ATT! Fantastic!

Marcus was exceptional at outlining everything for us! He literally took a paper and wrote out every benefit of different options. We waited for him specifically and it was well worth it. Went the extra mile! Thank you!

Joe was AWESOME!!!AT&T is Blessed to have him as a huge part of their team!I cant say enough good things about hie expertise!

Worst AT&T store! I buy a screen protector and was told to come back for it to be replaced when needed. Now I am told I have to order it, pay $8 to replace it and $7 for shipping. Screw that I can order off Amazon with much better customer service. The staff is always rude here and this is the last time I come here!

Joe and Jim really went the extra mile to help out and get us switch from sprint. Setting up a new business account with 6 phones and 2 tablets is a chore. Was well worth it to get out of a 15 year abusive relationship with sprint. Would recommend anyone looking to switch from Sprint or Verizon to come in and see them!

Jim and Eric were amazing! Very helpful and a great location.

JD and Wyatt were awesome. They helped me solve my texting issue, right away! Thanks!!

If you are looking for a new phone or mobile service, go see Eric at the corporate store at the village at Meridian. He did an amazing job and helped process my application quickly.

Eric is a cool dude. He got me my upgrade and line set up. He was a joy to deal with had the necessary knowledge to help me professionally. His manager stopped in repeatedly to make sure everything was being done correctly. I will return it felt like family.

Eric at the local AT&T store was a great help I would recommend his service to anyone who needs help with cellphones, small business or Television. Excellent demos and customer service.

First visit they (Sosa) was very personable and cared about getting us every discount possible. Was great in getting two phones ordered. Phones arrived much sooner than expected.Second visit to set up phones we worked with Eric. He was very knowledgeable, patient with a couple old timers who aren’t familiar with technology, didn’t make us feel inferior, and took a lot of time with us. This was very much appreciated. Management made sure we were taken care of before we left as well.Care and concern with covid was present. Opened doors for us, wearing masks, disinfected areas, had bottles of hand sanitizers.

Eric was super friendly and helpful for myself and my mom. We were upgrading to new phones. Thank so much.

I go out of my way even to go to this specific store. Ive never had a problem here. The reps are always super nice, relaxed, kinda cool lol and never ever pushy.

Jim / Sosa both did a great job. Very good experience - best at a phone store Ive ever had.