I recently was having issues with my phone and decided to switch carriers. I decided to give Metro Wireless a try. I stopped by. There was only one person working. I told her I was thinking about switching. Without giving me a chance to locate the information, she said she needed my current account number and pin and to come back when I had them. It was very obvious that she didnt want to be there or help me. I went out to my car and debated what to do next. I decided to give it another shot. I went back in. She then said I had the option between two phones. Having done my research ahead of time, I said I would like this other phone. She said they didnt offer it. I knew this was not the case because I had found the phone on the company website. I promptly left. I regret not asking for a manager.I called another location. It was night and day from the moment the person picked up the phone. I felt like they were happy to be there. I asked if they had the phone I wanted. They said they did not carry it, but I could get a discount if I ordered and signed up online.Its not about the phone I wanted being offered. Its about the customer service I received. When someone so obviously does not want to be there or do their job, it reflects poorly on the whole company. All I ask is kindness.

The employee was very helpful but she tried to sell me an iPhone 11 and they didn’t even have it in stock. She called other locations and they were out of stock. Kinda felt like we waisted my time and hers. Make sure they have the phone you want in stock when you go here...

Reviewing experience with Omar, he was knowledgeable, professional, explained what he was doing to help me. Omar even went above expectations to get my new phone working that day. Thank you for a great experience and help that I could not get anywhere else.

The employees at this store are horrible and rude. For the past 2 days i have called multiple stores leaving messages with no return back. Employee was very rude when asked about it. These stores are owned and managed by the same person. I was told u can not speak with a manager or district manager. They sold me a phone within mins and after having the phone for a day discovered it was not told the truth about the phone. No returns or exchanges! These employees that work for these stores are very rude and unprofessional and not helpful if you can buy from another store or company you should do so I have had no help or niceness from anyone.

Great place to get your phone worked on.

We’ve been here multiple times and the people who work here were rude and unprofessional. No greetings nor smiles like they’re always miserable. My bf told the guy to take off his insurance on his phone because he didn’t need it. We checked our app and it was still there. Before you walk out of this store, they won’t say anything like “thanks for coming” etc.

We just moved here from out of state and having Metro PCS already we were excited to find one in our new area. Shawn and Steph were very helpful in making adjustments to our plan and changes to our phones. Well definitely be making this our go to for phone needs.

Great store. They’ve been amazingly helpful and worked with us to get the best deal for our family. No hidden agendas or upsales. Loved the atmosphere at this store.

Was there last week and Andrea helped us and it was outstanding customer service

Awesome customer service from ANDREA this morning ! Even with other customer complaining she remained calm & respectful .Great job in getting my mothers phones all set up and great service !

The hours are wrong on the web. They close at 7. I wish I would have known that before driving a 1/2 hour!

Robert was well informed on all products and very professional.

Very helpful and kind staff. Awesome deals.

Guy was nice and sociable. Got what I needed to be done and was on my way out the door.

Pefection! They have the best customer service thank you

I love metro pcs...no hassles and great service

They should not let the other spouse disconnect a phone line United pays the bill should be the one that gets to say so just cuz you dont know when a security code anybody can change that and then the guys screwed my

This store is horrible I have been here multiple times and they have a sign in the window that says will be back in 5 min and then have to wait anywhere from 30-1:30 for anyone to come back and reopen. The sign is flashing open but no one is here. Im glad to know that I pay for horrible customer service.

They turned my phone off on the 12th my bill is due the 18th.. wth.

10/10 moist favorite phone carrier!

Great costumer service by Siamon

Sam is the best!! Very helpful!!

This girl working around 6pm basically was talking for an hour about irrelevant stuff with the costumer in front of me, I literally thought about taking a nap while I was here.

Best customer service

Wonderful service

Wonderful

Meh