Existing customers are treated like second class citizens. Oh you want a super sweet promotion. Tough luck! We already have your business and dont care about you. You pay full price. Customer loyalty is worthless nowadays.

I went into this store yesterday to ask 2 questions. It was about 5 minutes to close but they were simple and could be answered easily. They answered my first question no problem when I went to ask my second question it was 2 min to close. Their representative said Im sorry were closing call customer service and started walking to the door. I didnt want to deal with there mess of phone trees and thats why I went in. It was very rude and I hope they dont treat others that way but we wont go back to that store.

Great experience buying a new phone and the employees were are very helpful and nice. 4 stars because the wait was so long but I didnt have an appointment and during these times the wait will be long anywhere.

Under staffed and over priced. Neither of those are the employees fault. They were knowable and polite.

Came in right at open! They even opened the doors early. We were helped by Alexander and he made the process getting my new IPhone very enjoyable. Thank you so much for the great customer service and have a Merry Christmas!

I left this company due to their complicated metrics...I paid of my phones and canceled their service, kept getting billed $75.85 a month and called to query but was told my number was no longer active, went to the shop but were to busy near closing time to serve me, went back and waited almost an hour for a billing clerk to get to me and she said I had a tablet that was still on line and she couldnt take it off that I had to call another number. What a circus! Youd think when a service is canceled that if there were other things they would notify you and tell you, not just keep billing you for an unused item and service. Expect delays and big bucks any time you want to deal with them.

Staff was knowledgeable and friendly but I will never purchase another phone at a Verizon authorized retailer. Went to this store to purchase a replacement (upgrade) phone for my wife and myself. The phone I wanted was not in stock. They had the one we wanted for my wife so we purchased it. We were told that it would cost $150+ to take it out the door. This was to cover the setup charge, a case, a charger, glass protection, and sales tax. (The phone was to be paid for on a 24 month plan on Verizon bill) We were not given a choice to decline any of these items. The more I thought about this the more irritated I became. Called Verizon and was told this was not the policy in company owned stores. Ordered my phone online and set it up myself. Also, when I checked the My Verizon web site I discovered my wifes phone had been placed on a service plan that I did not want. Fortunately I was able to remove the plan before being billed.

Phone broke associate helped me with new purchase was easy transaction. About a hour for total switch .worth the wait to have such great service.

We went to the Meridian location today to see what options we had with my sons broken phone. We were put on a waiting list with a few customers in front of us and told to wait in the parking lot. We received the initial text saying that they would let us know when we were one customer away from being helped. We waited in the parking lot for over an hour and a half, until we were so frustrated we left. We never received another text message saying our appointment was ready. This is my second bad experience at this location.

They completely ripped off my elderly mother by trying to upsale her products Like screen protectors for $35 dollars for one, when online you can buy a pack of 3 from the same company for $10. She also asked for the cheapest unlimited package, and they guaranteed it was, then checking her statement online they charged her $55 a month (the most expensive plan) for over a year and a half when there’s a $35 unlimited option that fits her needs perfectly and is what she asked for. Verizon does offer great services and coverage, but the lies and the blindly locking her into contracts and upselling her products and signing her into the most expensive plan possible when she hardly Uses her phone and asked for the cheapest plan is wrong, shady and fraudulent. The salesman should be ashamed of themselves and sued. I’m currently reaching out to the corporate office and looking into legal action if they aren’t willing to resolve the hundreds of dollars they’ve stolen from my elderly retired mother.

I have yet to experience decent customer service at a Verizon location. Today is no exception as I sit here on hold in the showroom waiting for someone to take my call since none of the 7 CSRs standing around talking to eachother can do anything to help me. This provider is garbage and their service is the worst, especially the Eagle location!

Absolutely the best time purchasing a phone thanks to Alex he was very knowledgeable and got us in and out quickly

I have been a Verizon customer for 20 years. Even though Verizon has offer less over the years this location has made up for it in personal services. I only use this location and will for as long as I use Verizon.

This specific store has terrible customer service. When my wife and I show up, there is a sign on the door that says appointment only, theres only two customers inside and like five of us outside in the 100 degree heat. Then some short fat guy comes out and says he can’t fit us into an appointment until Friday, without even the decency to let us inside to let us know. They say their short staffed, but there was more employees standing around inside doing nothing than customers being helped! The manager of this place should get fired for sure, Verizon is known for good customer service, this store is the black eye of the company!!!

I needed a new sim card and it should have been an easy fix but it wasnt. I did not get the run around but all they did was try help. Very friendly staff.

They wont allow medical exempt customers with face shields in store. Must be a fabric mask.The employees came to my car and helped me at the window, but ai couldnt go inside. They were constantly touching their face masks because they would drop off their mouth or nose, or it was making it hard for them to breathe so they would pull it off to get a breath.I was safer in my face shield than they were in their masks touching them every 10-20 seconds.Would be five stars otherwise.

Great customer service! Eric N. was fantastic! Very knowledgeable, efficient with time, and helpful!

A hands on retail store is better than any online showroom. But: wait times sometimes are deficient.

I went to the store after an extremely frustrating phone and online experience the previous day. The staff here were friendly as well as competent in helping fix the problem I had experienced. Cant ask for more, and this level of skill is what I appreciate about Verizon.

I raced there after I got off work. I arrived 15 min before closing and was told nobody would help me because I came to close to closing. A total waist of time. There a lot of carriers out there that I am sure wouldnt mind having my business. I will go there.

Excellent customer service!

They couldnt help me...left store crying and upset

Eric in the meridian store was wonderful. He listened, asked great questions and made a customer for life. We will return to him for all future purchases.

Came in to purchase a phone after calling and charity told me I couldnt and would have to make an appointment. Guess will purchase somewhere else. It wasnt the fact that guidelines are being followed it was the customer service and the fact that she didnt answer any questions I had. Also if you have to make an appointment it should be known instead of wasting peoples time coming down.

Way under staffed! Waited nearly an hour and could not fix problem.

This is my Verizon store, and up to now, theyve given me excellent service. But today, I arrived to find a security guard outside to keep people away if they dont want to wear a mask. Wow! I will spend my hard earned cash where Im made to feel welcomed. This certainly wasnt it. Youve actually hired someone to keep me from spending money! I dont need anything that badly!

Extremely poor customer service and attitude on the part of the greeter.

Ive always had a good experience at this store. Thanks

Had to go to a corporate Verizon office to get my bill straighten out. After several attempts by phone & computer couldnt get it done.

Everything was efficient. I was there for 10 minutes and left just as quickly.

I went before Christmas to get two upgrades (new phones) for family gifts. The salesman told me the family could change phone colors, Just come on in and we will let them pick thier own color. Additionally, I was promised they would handle the back up, as we didnt know how. When we came in to do these things (about a week after Christmas) we were charged $50 each phone to change colors - unopened and unused. The manager refused to come out to speak with us, even though we requested him several times. The back up took 8 hours (We were required to wait the whole time) and the manager never did come out. Finally, with the back up still not finished, the store was closing and we had to leave. We were out another $100.. With no back-up. After another several hours at home, my teen son finally figured out how to do it for us, ourselves. This was a shady experience with highly trained but often dishonest salespeople. I was planning on upgrading my own phone that next day too, but decided not to purchase another phone there.

Great customer service, best Ive ever experienced with a cariar. Very understanding, going to the extreme to get what I need, very knowledgeable and experienced. Thank you so much. you guys ROCK! Definitely recommend 100+ rating in my book.

Long waits ended up leaving poor customer service.

Ridiculous current store covid appointment policy. Appointments are currently running month and a half out. Not good for customer service, this needs reassessment. Spoke with employee at location, didnt have a clue about the length of the appointment waiting list. Spoke with other customers in parking lot, same opinion. Great way to loose customers. Beware of social media!

Friendly staff... Got me taken care of very quickly

I was irritated when I went in due to a combination of things but the manager and employees stayed polite, professional and helpful.

Ales helped me today after having the worst experience at another retailer. He helped so well and got me covered with everything I needed and was not pushy at all. First time verison user and now Im in love! Thanks Alex!

Professional, knowledgeable, and friendly service.

The worst thing about cell phone customer service is that you get none! Just to simply call the local store to ask a phone question that cannot be done on the website, you get prompt after prompt that is circular so you never talk to a person. Customer service used to mean something in my day. Verizon was better in the past, but not now. Preview of this store suggests its a hit and miss issue. Owner/Manager comments are repetitive and it seems like they never get the customer service problem corrected. Time to look for another carrier.

They took good care of me this time! I think theyre either hiring better or training better. They have a better system now for taking care of customers. Glad for this. I didnt have to wait and they actually fixed my problem!

They require you to make an appointment then they dont let you in without a cloth face covering. I had my face shield they they told me I needed to cover my nose and mouth with a cloth mask. No thank you I rather be able to breathe then to kill myself over a new phone. T mobile will be my new phone company.If you have a medical condition Verizon dosent care stay away.

They replaced my SIM card and didnt give me the old one. A couple of days later someone from the store used my information and bought 2 iPhones in Georgia on my account. 1 was alerted to their fraud division. The other phone was picked up at the Verizon store on Eagle Rd. They gave a $1300. phone to someone without checking their ID? Really?? I ended up having to go to the Meridian Police Department and report it. After I received no help from Verizon. I no longer use Verizon after 15 years of service. Im thankful that I never added any credit cards to my phone. Its a felony and Im pressing charges.

Possibly the most unhelpful experience ever. Zach was confusing and didn’t seem to fully grasp what we needed. Felt like I was walking him thru his job....Went to the other Verizon store and they knew exactly what I needed, helped me do it, and didn’t at all seem confused.

I have only previously only gone to this store to purchase my phones and thankfully my phones worked without issues till they ran out of space. this morning I looked at my phone over breakfast and it somehow it initiated a factory reset. I drove over to the Meridian Verizon to have them take a look and was met by a security guard asking why I was there. I went through my song and dance as he took my phone and tried to work on it. I found this a bit odd as Im at the Verizon store to seek professional help. As he is playing with my phone I notice a line forming and I am not in it as I am with the security guard. The the guard unable to fix my phone I now get in the back of the line and wait my turn. When its my turn im informed by a rude angry woman that you cant go into the store without an appointment. I now know why they have a security guard and why he tried to help me. I have lost all my family photos, just a surreal experience.To up date, today I waked right in to the independent Verizon store on Meridian Road without an appointment and was seen within 5 minutes. I was informed that my calling plan was actually discontinued in February of this year, which explained why I could no longer make international calls. I also learned that I have been paying an extra $10.00 a month on my bill since February and actually receiving less data and no international calling. In short use, use an independent Verizon Store, its like stepping back in time by eight months, when Verizon customer service was not an oxymoron.

Such great customer service! Wouldnt give up until they had the problem figured out and fixed. Thank you Alex!

We received exceptional customer service from Miranda on 12/30/2019. We came in on a busy day without an appointment and had our problem solved in short order, without charge. You dont often get this kind of service now days. !!!THANK YOU MIRANDA!!!

Jennifer took care of us and she is seriously awesome. She helped us on discounts, customer loyalty discounts, and such. She is the reason ill have Verizon as my service for a long time. Thank you Jenn! -that guy that bought the last G10E with the blue case on Christmas Eve

Save yourself some time and frustration and skip this store and go online. I’m basing my review of a few visits to the store over the past few months and not just one instance. The store does not do a good job of respecting peoples time and is not worried about offering the best customer service possible. I’ve gone in to upgrade my family’s eligible phones and I stood in line for 20 minutes and then had an associate work with me for another 10 minutes before I was told there was no incentive/sale available to me and that I need to pay full price on phones. (she kept going into the back of store before she could answer my questions about my plan for some reason) After calling Verizon customer service and speaking with a representative, I was able to find an offer to save money right away so I knew the information I was given in the store was false. Other times I’ve had to wait an unacceptable amount of time for an available associate to simple pick up online orders. But the instance that made me decide that it was time to write a review is when I went in again recently to return a cell phone case and was told it would be a 50 MINUTE wait to make a return! That is just unacceptable. I asked if there was anything that could be done instead of waiting that long for a simple return and I was told my only option was to wait in line. (Maybe one of the two people just standing at the front of the store checking people in could have taken care of my return in a matter of minutes?) So to sum things up I don’t know if the store is under-staffed of under-trained but either way it’s not worth your time wasted to go to this store to handle your Verizon needs.

Manager is soooo rude and unhelpful. Worst service ever. We will be moving to AT&T after this experience.

Horrible service

Great!!! Jordan and Alex are so very helpful!!!Thank you!!!😊

Always get great service

Forced to wear a mask into an empty store to pay the bill at a kiosk that didnt work

Just visiting.

I would give 0 stars if possible. I ordered a phone online that said was available for pick up at this store. When I went to pick it up, the sales rep who assisted me told me he couldnt give me my phone because the order hadnt processed from his tablet to his scanner device so he couldnt check out the phone. As it was close to closing time, we agreed it would be best for me to come by the next day to pick it up. The sales rep took my number and told me he would contact me if there were any problems. I did not hear from him.The next day I stopped after work to pick up my phone. I was again told they couldnt give it to me. Although they could see my order in their systems and I had the bill of sale on my Verizon account, there was apparently an email I was supposed to receive and click a link on to verify I was who I said I was. The in store sales rep this time told me there was nothing they could do for me and I would have to call tech support.Once again, I left without the phone I had already been billed for and had proof of purchase of. I attempted to call customer service, and got a link for a chat system I used instead. After explaining the issue I was having, the person told me theyd send me the email I needed. Instead, they sent me an email of the exact same proof of purchase I already had available on my account.I called customer service again and am now waiting for a human being to pick up. Over an hour of waiting so far. If/when they finally do, will most likely cancel my order. Since we are no longer under contract, will also consider cancelling service all together.

Very disappointed. My previous experiences have been outstanding, this one not so much. Very poor customer service and this store is very poorly run with no emphasis on customer service. They are more than happy to sell you a product, but your options when you have an issue are nonexistent.

Love this location. Staff not pushing, kind and understanding

VERY frustrating experience.Walked in to port 3 lines, one on a new One Plus 7 Pro, two on older Samsung J7s. After a couple hours we walked out having to purchase 2 new phones because AFTER telling us the J7s would work, they mysteriously wouldnt once the porting process disconnected our old service. Then...only the One Plus phones line worked. I had to call support two more times and spent a total of 7-8 HOURS to get all three lines working, and we couldnt get either of the J7s numbers to port, frustrating!If youre there for a totally new line, it should be relatively painless, but porting was a freaking nightmare!On the plus side, my wife is starting to love her Google Pixel 3!

I was having some real,issues with my phone including a virus. We stopped at varizon and they fixed all of it in a matter of minutes. THANK YOU so much Verizon., one more reason we have been with varizon for so,many years. They are the BEST.

Slow as usual.

Its always a pleasure to purchase new items here. Very knowledgeable staff. If they dont have something they still pretend to look for it! I love the customer service! Always a great experience.

Be careful !! Read the details carefully ! Fine print !That sales people don’t always tell you everything.If it seems too good to be true, it is at this store!Manager wouldn’t help to resolveBuyer beware !!

Excellant, professional service. Eric is top-notch and a valuable asset to the company. Could not be happier with our experience.Dan and Rinice

(*Back story* I grew up with Verizon. I was on my parents plan until I was 18 yo. I made the silly mistake of getting on a Sprint plan with my boyfriend at the time. I was on the account owner on my Sprint plan for 18 mo. That 18 mo. was HELL. I dont even want to begin with how many issues Ive had with Sprint. So, I decided to get back on my parents plan with Verizon and since then it has been so smooth!)Today, I was attempting to suspend my boyfriends line (there were some issues in the process) but the manager (cute Hispanic with tattoos) stuck with me the whole time assuring we would get my situation handled. I always leave Verizon or get of the phone with their customer care with a smile. The whole company is sincere with the help they deliver.

The level of customer service at this store really is phenomenal. In a time where usually youre treated like just another customer, or a sale, the representatives here really went above & beyond to provide me with exceptional service! Richard, Jared, & Alex helped me sort out a really difficult situation with efficiency, patience, & understanding. Ill be taking all my cell phone needs here in the future. Thanks again for all you help!!

My husband and I researched phones online to narrow the selection since the store has quite a variety of devices and accessories. Jordan, the specialist that helped us, was friendly and very knowledgeable about the devices.

I went to 3 other Verizon stores in the area before finally got to this one. They got my new phone quickly and Crystal was an immense help when the phone didnt activate due to a faulty sim card. I really appreciate the help. I wont go to any other Verizon store from now on!

Rob is the Man!Long story short I went into the store to order new devices for my wife and I, unfortunately the wrong phone came in the mail, but good news Rob and his Team at Verizon quickly resolved the issue...Customer service is Key in any business especially in sales. A great sales person will always take care of their customers the way Rob has...I’ll be a repeat customer and I will referral as many people as I can to Rob!

Helped me greatly in selecting the right phone for me and the right VR stuff for my kid. They were also very helpful in teaching me to use all my new stuff -- even weeks after purchase. You might have to wait a few minutes for someone to help you but it is worth the wait because you will not be rushed once it is your turn.

Horrible customer service

I stopped in here with my two kids (both under 3yrs) to buy a new phone. I was prepared to battle kid meltdowns because the last time (about 3 years ago)I purchased a new phone from Verizon I was there for 3 hours. To my surprise, the wait time was under two minutes and Krystal had me in and out of there in 15 minutes with all my questions answered and my new phone in hand.Krystal answered all my questions, and I had many. She explained all the charges in an effort to be as transparent as possible. I liked that I didn’t have to ask what a particular charge was for, she just went down the line explaining each one.

I love the Solution Specialists at Verizon. The really let me know the options for my bill and helped me get a device and accessories that fit my budget. And the service coverage beats the competition. Happy customer

Great service, thanks Eric!

Fantastic customer service! We had to wait a bit as it was busy but service was awesome! Ryan assisted us & has great customer service & made sure there wasn’t anything else we needed.

Chris, the gentleman that helped us, did a great job. We are very happy with the service he provided. Great job Chris!

Most impressed with the level of service I received from Cris Adame. He was very helpful and gave great advice with the best choice for my cellular needs.

Eric Cetovick was a great help with purchasing my new phone. i have avoided this day for a solid year as i hate changes but Eric made it incredibly easy & fast! i strongly recommend getting with Eric, and upgrading your dinosaur!

I am normally very pleased the service I receive when I go in there but not so now. I just upgraded to the new motor z2 force and every now and then it automatically answer or make calls and default to speaker phone and I went last night and they were just going to get me a new phone but there system went down so they had me call 611 and I was handed over to a tech there buy the name of Ricky and he tried everything thing he could take us into a tech help site but he said it looked like it is a software problem because when he tried to hook us up thru cables it always failed so he said to take in to the store today and the gentleman in the store told they could ship me one which he said would take 3 to 4 days and I leave for the Caribbean in 2 days so not happy and I barely got to work today and it started answering on speaker again.

I just added two lines to my account yesterday & also upgraded to unlimited data for all 4 lines. Guess what? Today I get a text saying that Id used my 2GB of data! WTH? Now im waiting for a call back from Verizon. Alex worked with us yesterday and I thought everything was set. Guess not!!Phil

The old adage is almost always true--you get what you pay for. In this case, Verizon Wireless is far and away the cellular company with the most expansive, most reliable network of any carrier. What that means is that you will pay out the nose for their products and services. We are looking forward to the day when there are other companies that are legitimate competitors.

All by appointment now. Other independent verizon carrier stores are open.

They opened at 11, I arrived at 11:05 and still waited nearly an hour to be seen. I assume either their procedures are too complicated or they are understaffed.An issue with the battery expanding was the cause for a replacement phone. The representative did an awful job of explaining options, though I suspect shes simply a victim of bad corporate policy and likely a focus on sales over service.

Great service if you understand we’re all human

We had an amazing experience here on Saturday--upgraded my husbands phone and bundled accessories at an amazing discount! The customer service was phenomenal as well. The place was crawling with people and there were as many Verizon agents as customers--I didnt see a single scowl in the entire crowd. . .and that is saying something!!!!

Miranda and Chris handled transferring my consumer account to a business account. It was a very difficult process that they took the time to get it done right. Employees who care are what makes me a customer for life

Went in just over two years ago. My wife and I purchased HTC phones. Verizon has an excellent network and there were no surprises on billing. Four stars instead of five due to initial wait time to get a sales rep. The store was very busy. The rep did a great job explaining options,, took time to transfer data from old phones, etc.Weve been seeing upgrade offers from Verizon and we are returning tonight (same store) to look at M9 and S5 models.

Not a fan on the new changes where the store employees can offer no technical help.

Went to pick up a receipt for a product I bought because they could only print it and not email it. Showed up and the manager on duty was less than friendly. Needless to say I had to wait around 15 min to pick up a piece of paper. Is AT&T looking for new customers?

Good customer service and if you needed help they were more than ready to help you

I came in and the salesman quoted a price with a promotion. We went through the entire process of porting over only to not get the promotional price. Salesman jerked me around so I grabbed my phone and left. I asked when the promotion ended and he said yesterday. Trade in on my iPhone went from 500 to 300 to then 50. I don’t ask for a miracle but at least use reasonable logic and a straightforward approach. Don’t promise me a Mercedes and deliver a yugo.

Eric Helped me a ton with setting up service and a phone, best in the business!

Best phone service in the valley, And some of the best customer service

I would give NO STARS if possible. this location is such a joke I would literally drive hours to go anywhere else if this was the only Verizon in the valley. The person I spoke to was Jay. HE HAS ABSOLUTELY NO BUSINESS WORKING IN CUSTOMER SERVICE!!! I have never been treated so poorly. This store is lazy, wants to rush a sale, and hurry you out with zero help. Will NEVER be back.

Rob was the BEST representative I have ever dealt with at this store! Even with the long holiday lines everything was perfect! Way to go!

Best service very quick

They were so helpful and very nice. They made me feel like a guest and not just some customer. I left the store with exactly what i wanted and more. If you have a different carrier, it is well worth the trip into the store to see what they have and if they can do anything for you!

This store always has a friendly and knowledgeable staff, plus its a corporate store so you dont have to worry about inaccurate information

Good place but horrible follow through. We set up a reoccurring payment in store and intended on paying all of the charges in the spot. Well turns out they only billed 90.00 for the initial and then we had a bill that was about 500.00 and the payment we thought was set up already, budget drafted and we ended up late. Ugh!!!

As a corporate Verizon, I expected more. When we entered the store, no one greeted us, and there were three reps in the store who could have said Welcome to Verizon! But nothing. Finally someone came to let us know that a rep will be with us in a moment after checking us in. We perused the store, which was very well-stocked and impressive. When our rep was ready for us, he approached us and said, Whose number ends in 9703? I thought that was a very strange way of greeting someone. When I said it was my number, he never introduced himself. I got his name from his tag, Cristobol. He was a very pleasant person, putting up with our group as we discussed amongst ourselves what we wanted to do, but not once did he review any promotions unless I asked about them. A little about me, Im a former Verizon employee of 2 years, so I know my stuff. Who knows, maybe my family would have added some IPads or watches to the order today. But he never asked, offered, or did what a sales associate should do: sell. Onto my true complaint: he did not turn on our phones after our purchases. We did a buy one get one for a discount and ported over 2 lines from another carrier. Yeah, you wanna turn on those bad boys to make a test phone call to make sure the port went through. When I asked him 3 times in various forms (Im surprised your store doesnt turn on the phones....are you going to active the phones...are you going to turn the phones on...) Cristobol replied that the store does not turn on the phones because Samsung and Google make turning on new phones a streamlined process. Phony bologna. He also knew that we were going to be swapping SIM cards from the new phones and putting them on different lines. He didnt offer to help with that. He also didnt offer to help transfer any content from the old phones to the new ones. He also didnt offer any accessories, like screen protectors or cases. As we purchased these phones on New Years day, the store closed at 4pm. Cristobol hurried our transaction by not making sure our questions were answered about our new phones, and he opened the exit door and stood there to hurry us out so he could leave for the day. Over all, Im very disappointed with this experience.

Always get amazing service here. Any questions are always answered quick.