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Southlake Auto Mall
4191 E Lincoln Hwy, Merrillville, IN 46410, United States
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Southlake Auto Mall
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Fe
Review №1

Great place to have your car serviced. And to buy a car. New or used. They stand by everything.

jo
Review №2

This is a wonderful place to look for a car, and if you go i recommend asking for Zack. He’s a great salesperson, very helpful, very nice, and he just made the buying process go by very smoothly

Ch
Review №3

Milan Stojanovic is an excellent sales consultant. I named a couple things I was looking for and Milan guided me to my dream car. If I could put more than 5 stars I would! He went above and beyond to make sure I was happy.

Ma
Review №4

I been going to southlake for the past couple years now. i dont shop nowhere else but southlake, Juan Gaona always make sure i get the deal i want everytime! Also, James manning is a great sales person and helped me find the car i want. Always a great experience buying and servicing at southlake!

ap
Review №5

Always ready to give you the answer to your question and advice.

Ma
Review №6

Asked for Chris Lindzy if you come shopping here. I have met alot of car dealers in my life and he was just very informative and more importantly HONEST! Will definitely be back for our next vehicle here at Kia. Thanks for everything Chris, especially the financial information aspect that not many car dealers dont care to share.

Je
Review №7

Just bought my first car with Chris Lindzy! It was the easiest and best experience Ive ever had! I was super nervous walking in, not unsure whats to expect. He was nice, helpful and super friendly which made this really anxious experience so easy! Wed definitely come back again!!!!

Me
Review №8

Dave Eriks and Mike Ruffow are amazing! Thank you guys for putting me in my dream car. Your team is the best!

Fr
Review №9

Got a great deal, but had to haggle very hard for it. Sales was slightly deceptive about their added on paint protection plan that you cannot remove, which is a minimum $400 added on to the purchase.

Da
Review №10

Chris Lindzy was very helpful and showed great customer service. Knows the vehicles very well and even my infant was very happy throughout the experience. Never cried once.

Ma
Review №11

Audrey at Nissan is amazing! She helped me pick out the exact car I wanted and I was able to drive it off the lot that day. I highly recommend her!

Ni
Review №12

Took my daughter there for her first car purchase and we were extremely happy.. Had the best salesman-Chris Lindzy. He made our buying process so smooth. He took the time to explain her options and helped us decide what option is best. Chris got us the best deal. Thank you Southlake Kia and Chris for making our visit less stressful. I definitely would recommend Southlake Kia!

Na
Review №13

James and Tom are amazing. Coming in with not so great credit and I still left with a beautiful 2020 kia forte.

Ne
Review №14

Amazing dealership. Jim, Kenny, and Pat were amazing staff. It was my first time purchasing a vehicle, and they all made sure that I was in the right vehicle. It was such an enjoyable experience, and wouldn’t of wanted to go anywhere else. 10/10 recommend, this is the place to go!

Sh
Review №15

Given that we are currently experiencing this public health emergency, I dreaded having to take in my vehicle in for a warranty repair, but the service department went ABOVE and BEYOND to accommodate my needs (even though I had scheduling conflicts and there was distant involved for me to drop off). Everyone was extremely professional and had a great attitude!

Ja
Review №16

Not good

Jo
Review №17

I am so grateful for Randy and the service department at Southlake Nissan! I went in for my routine oil change and tire rotation and they notified me of an axle leak and my tie rod was having some issues. They got everything repaired for me and got me on my way. Thank you for taking care of my Rouge, I know that my grandson is in a safe well maintained vehicle!

Ti
Review №18

Service Department.Thanks, so far out of the 2 times Ive been here they have taken great care of my car. I just moved recently out this way, so I am very happy there is a great Kia dealership to honor my warranty and isnt afraid of going the extra mile for a new customer.Thanks again Jeff in service.

Lo
Review №19

Have bought everyone of our vehicles here since 2001. Great service and people

Tr
Review №20

My sales person was Emilio he was awesome from start to finish. I explained to him my situation and he assured me that they would work to get me a vehicle. In 2 hours I was driving off in the car I wanted at the exact price listed with a affordable monthly payments. They didnt try to cheat me in anyway and included a lifetime warranty. The finance manager was great as well ! This was the most stress free car purchase I have ever had. Thanks so much guys! Keep up the great work!!!! Love my new ride!!!

to
Review №21

I have been a loyal Nissan customer since my car, 98 Nissan Maxima. I was looking for my first new car, and Keith helped me greatly. Keith was very knowledgeable and eager to get a good price for the car I would like. If you are looking for a car and a great individual to get that desirable deal, talk to Keith. Thanks Keith and Southlake Nissan.

Ni
Review №22

Called ahead of time for maintenance appointment and new tires. Was told there were tires in stock to choose from and provided a courtesy vehicle while I waited. Was given the wrong price for some of the maintenance issues, but they honored the prices and combined it with an online coupon I had as well. Always great service both professionally and personally when I have work done to my car.

Sa
Review №23

One of the best experiences Ive ever had buying a car. My sales rep was Nick Spyro, he was fantastic! Any questions I had, or assistance I needed he was right there to help me. Nick was professional and genuine, and made the experience non-stressful and smooth. I would recommend this auto dealer to anyone. Great staff and excellent service.

Ja
Review №24

Zac Frey helped me get the perfect car in the exact price range I was looking at. He was VERY helpful in every step of the way and made the experience as easy as possible. He kept me fully informed throughout the entire process and allowed me to explore all my options without pressuring me. The perfect salesmen!

Cy
Review №25

I was very happy with the service of my Roque. The problem has been resolved. I liked that Randy explain what was needed to fixed my vehicle. The service I have received has been great!

Th
Review №26

Quick diagnosis and a quality warranty repair completed ahead of schedule on my 2015 Pro 4X. I couldnt have had a more pleasant experience.

Ma
Review №27

The Service Technicians are all so friendly and helpful. The sales and managers are all very nice and cordial. The cashiers and office staff are awesome!

Da
Review №28

From calling to making an appointment, to answering any and all questions, and then completing the work, Southlake Kia service department always does an excellent job. My thanks to Anthony and the technicians for their efforts. Job well done.

De
Review №29

Bought my 2018 Sentra here and my salesperson Carla was awesome! Just returned for my first *free* oil change. Their waiting room is very comfortable and my car was done exactly at the time they said it would be. Nice staff all the way around.

Mi
Review №30

Always a great experience at South Lake KIA. Carlos was very helpful and friendly with a great knowledge and understanding about my particular situation. They have the best customer service.

Vi
Review №31

The guys at Nissan are amazing! They always treat me like family. Love love love my guys at Nissan! Thank you Randy and team Nissan!

Je
Review №32

Hands down the best car buying experience. No pressure, no games - just great customer service. Joey Dicesare is a great Sales Consultant and went the extra mile to make sure I was happy. He’s even reached out a few times after buying to check in. Extremely happy with my new 19 Nissan Altima! Thanks to entire team!

Ro
Review №33

It’s unbelievable. Every time I need service on my truck, the guys in the service department are the friendliest people I know. Very professional and upbeat and positive at all times.

Pa
Review №34

Very nice people they get you in and out down the road in no time if is was a nice day they would have washed my vehicle for me to but with the snow I couldnt see them doing that.I will be taking it back there for every thing thank you KIA

Jo
Review №35

Extremely nice and very professional service department. Every single one of them. Thank you so much.

Mo
Review №36

Leased my first Nissan from here. Great staff, and treated me well. My salesperson was Sue, she provided us with great customer service, and gave us a great deal on the car! So if you are looking for a car, I would recommend this place and ask for Sue.

Ma
Review №37

Dont buy from here. They fixed my truck several times but didnt fix it and caused more problems. They fixed a o leak and now I got a coolant leak. I had some body work that needed addressed or that was owed to me and its now coming off 3 weeks later. So just wanted it right but got half ads workmanship. So be it will never go back dont suggest anyone buying a cat here

Tr
Review №38

I just bought a 2016 Nissan Rogue SL AWD from here and it really is the best car I’ve ever driven. I feel like my salesman really did me justice by finding this car for me and he was a really cool polite and funny so if you guys are in the market of looking to buy a car make sure you go visit David Whelan at Southlake auto mall and get a car from him today

Jo
Review №39

Service was great. Service personal we’re great. Will always go here for service.

Ni
Review №40

The service department has always been on top of things for me. I drive past at least one other dealer to get here because I have always been happy with service and don’t have time to experiment with someone else.

Ju
Review №41

Very nice people to work with and I appreciated the follow up call. I liked especially that for an out of state purchase they will complete all the paperwork for your license transfer and taxes.

Br
Review №42

Hands down one of the best car buying experiences we have had. We will definitely be back to see Keith Supler, Jim Youngblood, and Pat!

Ju
Review №43

Southlake Auto Mall is always welcoming.We bought our car here and have continued to have it serviced here as well. It is always a pleasant experience working with Luis from the Nissan service department.

Ph
Review №44

Have had my vehicles served there for over ten years. Service has always been exceptional, they explain all that is being done and what needs to be serviced. Have always been fair with me.

Ti
Review №45

Thank Dealer for helping me and I have new car. Awesome!

Mi
Review №46

The only dealership I go to for service (Brian and Shayan are the best!). Always a great experience at Southlake.

Ju
Review №47

Knowledgeable staff who made car buying simple and painless. Fair price in a timely manner!!

Ki
Review №48

Thank you Michael Arizmemendi and Tom Vicari for Everything, Your are awesome! We Love are New Ride and you guys make the impossible to be possible. If anyone looking for a New Ride come here to Southlake Auto Mall and ask for Michael Arizmemendi. He will do you right and have you in a new ride before you know it! Thank you again! Kim and Tray .

De
Review №49

Great service, Randy and Brian made a big repair much less of a headache, highly recommend the Nissan service department.

Ro
Review №50

Knowledgeable staff, friendly, and helpful. Service was quick and well performed. Thank you.

Ro
Review №51

The better business bureau will be looking into these crooks soon 😏

Ed
Review №52

I had slightly below average credit, but Mike A. my salesman and everyone else there helped me out greatly and made the whole process smooth and fairly quick!! I highly recommend them!!

St
Review №53

Mr Kors is the best, they have really good people that work there

An
Review №54

Been a Southlake Nissan customer for 10 years now I am on my 2nd Rogue, still have the 1st Rogue. Randy Kawanna in the Service Dept. For Southlake Nissan is awesome he always makes sure my concerns are addressed and always makes sure I get a ride home too if I do not feel like staying at the service center. Great service manager! He is TOP notch & definitely deserves a bonus for always going above & beyond your needs . Brian & Shayan are always helpful for my concerns too!! Thanks you guys!! Angie

Ju
Review №55

We always have the best experience with their service department! Randy and Brian are the best!

Su
Review №56

Must say friendly service and Im happy with my new car thanks Nissan

An
Review №57

I have not purchased a vehicle from them but had my car appraised. They were extremely friendly and although I didnt accept their offer they gave me a decent offer. Devron was very helpful

De
Review №58

I am very happy with the young man named Felsie Jones. He is very good at his job & the people at the dealership are all very nice.I would rate this place 5 stars.

Da
Review №59

Talk to Dave if you want an honest salesman

Mi
Review №60

I brought my mom here last week to look at the new Telluride and a Sorento. The Tellurides are selling so fast they cant keep them on the lot! So, we looked at the 2019 Sorento EX V6. Earl Nymeyer, a Sales Professional (Hes been selling cars for 39 yrs), was so helpful. He is very knowledgeable about the cars he sells and has a laid back approach which makes you feel at ease. We discussed several buying options and different trims of the Sorento. His experience is unmatched! My mom was able to purchase exactly what she wanted at the price she could afford. If you want to buy a new or used car call Earl!! Tip: Stop buy Albanese Candy Factory and pick up a bag of peach rings and/or chocolate covered peanuts to give Earl and youll already have the upper hand with him. Theyre his favorite! :)I also want to give a shout out to the financing department, service, and parts departments as well. Im just had my oil changed, tires rotated, and a free car wash for my car. Everyone Ive come in contact here at Southlake Kia have been great!

El
Review №61

U have good c.s., but your prices for repair are high.🙄

Da
Review №62

Customer service is beyond exceptional !!! Short waiting time.

Lo
Review №63

Awesome staff! Overall, great experience.

so
Review №64

I bought a Jeep a few weeks ago. Finance dept is giving me the runaroundand, and wont send my title and paperwork or returning my call. Seems like once you are out the door they are done with you.

Da
Review №65

Great service and treated with the upmost respect. Thank you!

Ma
Review №66

Worse place to buy a car!! My daughter bought a car last summer, she has had nothing but problems

pd
Review №67

I would like to thank all Southlake Nissan, Automotive service a big thankyou and a job weldone on my 2008 Nissan Xterra and having it serviced just right, No waiting and when all said and done, she look like she came off the showroom floor, clean inside and out again Thankyou Randy and Brian !!!! Keep doing a great job guys!!!!! Your customer for ever!!!!Pete and Lori!!!

Sy
Review №68

Put $2,000 down to hold a truck. Had all financing paperwork approved. Husband was at the airport to fly to IN to pick up truck, when we got a call that they sold it to another person. What kind of dealership does this to someone. So disappointed I cant even tell you. This was going to be my sons 16th birthday present today. Now he has nothing and we are stuck with airline ticket that was purchased and shuttle to/from airport. Who does this?? KEVIN GREEN, MANAGER, CHRIS MORRISON, Sales Manager, MICHAEL KORS OWNER

Tw
Review №69

Service department was very friendly and professional. Angelo drove a courtesy car and took us to target. He was very professional.

Da
Review №70

They have a friendly and helpful service department.

Mi
Review №71

My family and I went in looking to trade in a 2013 Sorento with high miles and still a lot left on the loan. We told the salesmen on the Kia side and on the Nissan side that we wanted 3 cars for around $300 each (of course you go lower than your max). They were able to put all 3 of us in the cars we wanted, and with the extras we paid for, we were at or below $400 each and the took care of the trade that we thought would be a nightmare. Thank you to Mike and Emilio for all their hard work with the management staff and financing to get the deal done in a way we were all happy. Ive bought cars from Southlake before (Dodge and Kia) and this by far was the smoothest, easiest, and best car buying experience we have ever had. We have a few more that needs cars in the family. We will go see Mike and Emilio again for sure!!!

Em
Review №72

Every time I bring my car in, the service department is always helpful. Luis is always willing to take the time to answer my questions.

Ni
Review №73

They always take care of my Z.

Li
Review №74

Our sales person David Eriks was amazing and helpful!

EJ
Review №75

Thank your for you prompt and speedy service

Va
Review №76

Stopped by here twice to look at truck, no luck seeing it.

Na
Review №77

I called in to get more information on a Hyundai Elantra and a Kia Forte.The Elantra I was inquiring about was no longer available, but there was another one listed online so I asked about it. Michael was the first person I spoke to on the phone, told me the Elantra was being negotiated. He said he would hold the Forte until I made it to the dealership, I told him I really wanted to compare the two cars and would wait until the people looking at the Elantra made a decision because I was driving 2 hours to see it. About an hour later he lets me know they left and didnt purchase the car. I call back and ask him if he can hold it for me. He says he cant do that.Why could he hold the Forte but not the Elantra? This came off as strange to me so I decided to call them back.I called the dealership and spoke with a different salesman and he told me the Elantra had been sold yesterday.I dont think there ever was a Hyundai Elantra available for me....I understand car dealerships are meant to be a little pushy, but to flat out lie is just wrong.avoid Michael

Ni
Review №78

Great Service, Friendly Staff and Quality Work!!!

Je
Review №79

Great and very professional service!

Wi
Review №80

Good friendly and efficient services.

Ma
Review №81

Friendly staff, overall great experience

Pa
Review №82

Very friendly staff and efficient mechanical personnel!

Cu
Review №83

Nice fast service.

ka
Review №84

I cant say it enough Best Service Department!

Lu
Review №85

Randy and his team go above and beyond for us.

Cy
Review №86

Polite, friendly & professional.

Ch
Review №87

Quick

Th
Review №88

Excellent Experience.

Jo
Review №89

Buyer beware...... VERY VERY dishonest dealership. If you hear the name of the sales manager Kevin Green......RUN. Guy will lie his AS$$ off.

Ji
Review №90

Too confusing

Br
Review №91

Very friendly

Information
4 Photos
91 Comments
4.7 Rating
  • Address:4191 E Lincoln Hwy, Merrillville, IN 46410, United States
  • Site:http://southlakeautomall.com/
  • Phone:+1 219-945-4800
Categories
  • Auto repair shop
  • Car dealer
  • Kia dealer
  • Nissan dealer
  • Used car dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
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