Of all the dealerships on the strip, during a time when inventory was in short supply; They had exactly what I needed, and I was out same day with a car that fit my budget. Salesman Warren was straightforward and extremely helpful. Would not let me take car without driving it first. I will be definitely checking here first in the future.

My experience starting when I walked through the doors at Napoli Nissan of Milford was premium A-1 service. I was met by Ricky mills as soon I walked in the building and he handled me and the whole buying process with top tier professionalism. He walked me through the entire process and also helped me get a better deal than expected when it was all said and done. All in all it was a smooth process and I left thrilled about my new car! Ricky and the rest of the Nissan staff were great and I’d highly recommend my friends family and people looking for a new car to go here. Thanks again Ricky! 😊

I had purchased from this dealer years ago, so had some history. They have had a good reputation for years. My salesman, Ricky Mills was fabulous. Professional, informative and experienced! I look forward to a long term relationship with this dealer with my latest vehicle.

This place never lets me down! This is my second time buying a car at this location and the experience and customer service was great AGAIN! Ricky Mills is the man you want to see! He helped me with both of my cars that I have purchased here and was nothing but the best help I can ever ask for! I highly recommend you ask for him when you stop in or call thru the phone. Don’t waste your time going anywhere else! Ask for Ricky Mills and you won’t regret! Thank me later!

Update* I was left a public reply by the service manager with an email and phone number to contact him about 2 weeks ago,sent an email and never heard anything back, AGAIN! Only updated because again, I keep getting text message reminders to give them a survey.Sales Dept 👎- Service Dept👍To be honest,I was so tired and fed up. I wasnt even going to bother with this,I just keep getting reminder texts to leave a review,so here it is. Back in July, the purchase of my vehicle was a nightmare. Napoli nissan was given many opportunities to avoid this review, but they never got back to me.Service Dept has been pretty good,since I bought my car.

Service is always kind and easy to work with! I have to admit that there was one time where my car came out of the service dept. with the hood not closed all the way or my gas tank door was still open. Luckily I caught that and closed the hood before driving off. Even though this happened, I still love going to Napoli Nissan to get my Nissan serviced because the people behind the desk are always welcoming. Junior is the person that I always see there. He always helps me and gets my car into the shop area. He’s quick, professional, and nice. He definitely deserves a raise or pay increase ASAP!

We brought our car in because it was having trouble starting and reading the key. It also sounded like the battery wasn’t super strong when it did try and start. We got told the battery was good, and they re programmed the original key, that didn’t work, so we bought a new key. The next day the car didn’t start and sounded like the battery was dead. I bought a new battery myself and the car has been fine since.

Napoli Nissan loves to rip people off for their money. When I purchased my car they only gave me one key I had to purchase another one for $400 and something dollars when I lost that one key.Then the key needed to get fixed and they were charging me $400 and something again for another key while I still had my key or pay $150 to reprogram my key to the car.I even spoke to the manager and he was no help to the situation, still trying to charge me all this money for a key I have it just needed a little fixing.

Jen made our experience amazing. She called us everyday to give an update as well went out of her way to help bring me my credit card that I left in the office. She really is a great addition to your team and we would definitely be back in/ recommend her to our friends and family. Each time we come in, she makes sure everything is perfect as well as gets me in and out. So thankful to work with her!!!

Pricey but a fast job well done

My name is Tod I had purchased a car from Napoli Nissan of Milford CT. The associate who helped me out was Ricky. Hes very polite very professional and made sure I left the lot with a car I am super satisfied with. I highly highly recommend this place and I highly recommend asking for Ricky to help you in finding the perfect vehicle for you.

If your looking for a new vehicle Napoli is the place to go! I’m going to say ask for Ricky, he was patient, understanding and most of all NOT PUSHY. He did not try to just get us in a car took to time to give feedback on the vehicle and things to watch for.ASK FOR RICKY!

I gave them high praise last week. They did a good job. They needed to order another part on 7/5/2021. They said it would be in 3-5 business days. Part not in by 7/11, needed my car back and they were to call when part delivered. Today 7/16/2021 and no word. I called this morning to see if part delivered. Still no, was told they would look into it and call me back in a bit. Its 5pm still no call back.

Met with Lenny Napoli today at his dealership.He was nice person and gave me valuable information about my classic car.Hope other people will have the same kind of personable n friendly disposition.

Very satisfied with the service. Ricky was able to find me a car that meet my needs. My dad and I are very happy customers. Highly recommend.

Entire experience was a pleasure. I recommend Harrison to anyone. He worked quickly and efficiently to get me in the car I wanted at the price I needed. Even came in on his day off to accommodate my schedule!

When I arrived for my appointment, I was immediately greeted and checked in. Id already received a written evaluation and quote, so there was no anxiety or anticipation of any surprises. The work was done on time, done perfectly and I got my car back cleaner than I brought it in. And its ALWAYS like that when I deal with Napoli Motors!

The experience I had at Napoli was second to none and it was because of Ricky. He was patient, persistent, professional and went above and beyond to personalize my experience and assist me in getting into my perfect car. I am extremely pleased!

Quick turnaround. Topped off fluids, Free oil change given with recall repair. Nothing so far to complain about. Quite satified!.

We needed to get two cars for our twins who are starting college this fall. Even with the great car shortage of 2021 we were able to get a great deal at Napoli Nissan on a Nissan Rouge Sport and a Nissan Sentra. Our sales person Warren was extremely knowledgeable and patient and helped us get the best deal possible. I highly recommend Napoli Nissan of Milford and Warren.

Ricky was very helpful, honest and flexible. He worked to get me in the right car for the best deal. Highly recommended

Such an easy process at Napoli Nissan. Warren was great to work with. Explained everything in simple terms and gave us all our options to help us stay in our price range.

I’m so glad me and my husband were referred to Rick at Napoli Nissan. He was absolutely amazing in helping us find the right SUV that would meet all of our needs and still stay within our budget.

I was on a discouraging road with the inventory shortages happening currently and almost ready to give up until I pulled into Napoli and was greeted by my amazing salesman Jaheel! He gave me hope right from from the start, we went on a great test drive and got me into a better vehicle than I thought would happen. I went looking at Rouges and left just 2 1/2 hours later in a beautiful Murano! 😍 I cringe at the thought of salespeople and dealing with the process but every person, from my salesman to the sales manger right to the finance guy was the best experience I’ve ever had….literally! I’m not one to leave reviews but I just did not want these guys to go unnoticed. Thank you Napoli Nissan for making my car experience so fantastic!

Had a great experience, Ricky was fantastic and I would recommend him to anyone. The whole process was simple but they explained everything to me and answered every question I had.

My sales rep was Warren he was great and most of very honest. My plan was to take a took at vehicles only not purchase one but he made so easy I walked out with a brand new vehicle! I have been eyeing a certain color and when I saw it up close and personal I knew it was the one. My Financing was easy too and when I’m back in the office working I will feel more safe with my commute (new ride).Warren is awesome and I honest!

I have purchased cars from other dealers in the past, this was my worst experiences buying a car. One of the cars I purchased stalled after only three hours. We had to tow it back to the dealership where they tried to fix it for two days. I did get a different car from them because I didnt want the other car.The second car had some issues which they tried to fix some of them. The best part of this experience was my sales rep Harrison.

Nazario was fantastic! Great customer service. He made the process easy and stress free!

Had the best experience at Napoli today after a less than good experience at another Nissan dealership. Scott and Mike G. went out of their way to help us with the buy out of our lease. They were professional, honest and were able to save us money even though we didnt originally lease from them. Than you Scott and Mike!

I went to my tires rotated last year and a few hours after I picked up my car my bf realized the tires were in the same order and had NOT been rotated. Drove back to dealership and was told it was an oversight The mechanic thought hed rotated them but realized when I came back that he forgot. Very very disturbing

Iv always loved Napoli, they always treat us like family. They answers all your questions, and make sure that your are happy before leaving. They are always transparent, and make sure to meet your needs. They don’t ever push their customers, or put pressure on them. We will always be a customer at Napoli!

Great customer service come in and talk to salesman Warren Bailey great customer service was really helpful with our buy on a 2022 Nissan Pathfinder and made everything possible to make the deal we are very happy with our new vehicle and payments Napoli Nissan is the place too go.

I purchased my second new vehicle from Napoli. Frank Acampora was a pleasure to deal with . I called him ahead of time to let him know what I was interested in a couple of days before our scheduled appointment and he followed up that morning and was happy to accommodate me with a change of time. He understood my time was valuable and was ready for me to test drive a couple of vehicles. I told him my price point and he worked hard to get me to where I needed to be. I am happy to be a member of the Napoli Family. I love my new 2021 Rogue Sport!

Work involved opening the lift gate on a 2019 Rogue that inadvertently closed resulting in not being able to close lift gate. Technician did not discuss what he found to be the problem and what would need to be done to open the lift gate latch before completing what he thought was a misaligned lift gate. The service tech did not tell me how the technician open the lift gate latch just said it was misaligned.Still have heard nothing from General Manager concerning the grievance I forwarded to him.I guess I will need to seek other alternatives to resolve my grievance as Napoli Management is not responsive. I look forward to communication from other Nissan representatives above the Napoli Motors level.

Great dealership. Always feels like family not a business. The service advisors are always friendly and very helpful. The sign of a great dealership is when waiting for your vehicle, you don’t hear anyone complaining and no customer complaints are evident. I have never heard anyone complain so to me that is the sign of a good dealership.

Absolutely love the care that given to me at Nissan. Ron showed me all my options with my Rogue. He help find the one deal that really benefited me. He broke every detail down for me and answered all my questions. Again this is the place to go if you want everything done perfectly.

These guys are the best! Had a couple issues with my Sentra and was nervous is might be breaking down on me. These guys got it driving better than the day I got it. They are probably a little more expensive than others, but it is worth every penny. It’s hard to find good, trustworthy mechanics like the staff here. Will always be my first option!

Luis Arboleda our service advisor was exceptional. Knowledgeable and extremely helpful.

My god that service manager is so charming, it’s so cute that his son is the shuttle driver too! Really good snack selection in the vending machine as well! 10/10 would recommend to a friend

Ricky Mills made my car buying experience very easy and stress-free. I would highly recommend anyone to go to Napoli to buy a car. Thank you for all your you do to help people buy the car of their dreams.

I have been leasing with Napoli Nissan for my last 4 cars. I dealt with Ricky Mills this time around and he was beyond helpful and understanding of what I needed. I am beyond satisfied with my car, the price, and how smooth the process was. When I arrived to pick up the car I was in and out in under an hour, he had all the paperwork ready and was able to show me everything new about the car :)

I called and spoke to salesman Ricky Mills, I told him what I was willing to pay and he was able to get me exactly what I wanted.. he calls me right back to inform me the vehicle I wanted had just been sold at that very moment and was able to get me the next model up for the same price!! Next day I go in to pick up my vehicle and I was shown where there facilities are and was in and out with in 15 min. I was blown away by how fast and professional everything was. 100% Recommended

Im a 44 year old male.. Ive been through the car buying process at least 8 or 9 times....but at Napoli Nissan I was treated with respect diginity and most of all Ron Valentino (the greatest sales person ever) ..did not waste my time...I explained what I wanted and he found it for me ...3 hrs later im a owner of a Nissan Rouge....Thank you soo much

I havent been to Napoli in some years I went to Napoli kia about 4 years ago and did not have a great experience with the truck I had, the salesman just wanted to make a sale, I brought my truck back many times with issues starting from after like 1-2 months I vowed never to go back to Napoli again because of what I had experience. Ive been looking to trade in my vehicle, i was looking all over and someone said go back to Napoli give them a 2nd try plus the vehicle is from them so i started looking at reviews for both Napolis and when I saw the reviews on Napoli Nissan few people kept mentioning a salesman named RICKY MILLSi said let me give it a try because Im seeing more than a few reviews mention his name so I called yesterday from work and went there after I was off. I told him what I was looking for what I had to put down. I told him about my past experience with Napoli and wasnt too sure about coming back to them. He changed my perspective of Napoli. I love the fact that he (Ricky) wasnt just trying to sell me anything to make a sale he along with the GSM BRENDAN CAMILLERI were really upfront with me about the numbers what I can get with my credit etc. Ricky was so nice answered all my questions he didnt give me the run around. I am truly glad God lead me there now today I go pickup new vehicle 💃🏿💃🏿 I went from a 2009 to a 2018. Thank you God, Ricky and Napoli for making this experience totally different from my last one. ❤

I would give more than 5 stars if I could.Many thanks to Ricky Mills for your help in finding me my car in the color that I wanted.

Not my first time here they are always great! They have serviced two of my cars throughout about 5 years. Even when I moved a little farther I always come back to Napoli for my service needs.

Very very happy with their service!!! Had issues with my brakes and their service department was very helpful in resolving my problem. They even went beyond my expectations in washing my car. I must say that made quite an impression on me. Thank you guys for being so thoughtful. Keep up the amazing job!!! Totally recommend them!!!

Great experience with Nazario. I bought a 21 Armada, beautiful truck, Nazario is a great resource there.

I went to Napoli Nissan to have a new key made. It was done quickly and works great too.

Nazario Santos was wonderful in assisting me with my new car. He was knowledgeable and courteous and went above and beyond!

Lets just say that Im just not satisfied with Nissan dealerships around here and the level of quality service. This is my third Nissan Dealership due to the service side of things. Ive had 6 nissans and the level of service seems to go down by the visit.Finally, drove out of my way to Napoli to service my car. My air conditioner stopped working, so they fixed it. It worked for less than a week and I had to bring it back. They finally fix it, but now my car is running very rough when the a/c is on. Due to me taking it back the second time, they did offer to due my oil change/tire rotation free. When I took it back two weeks later for this free service, I asked if the service manager could test drive the car. He did and deemed nothing wrong with it. Fine, okay but Im not crazy. So all I asked was if he put that in writing for me, as Ive had this happened before when they check something and I have to fix it later; and I argue that they once checked it and said nothing was wrong. And since there was no documentation, I had no proof. So I asked Reuben in two separate emails for this in writing and still nothing after two weeks. Since my car is now 7 years old, Ill just go to a trusted local mechanic that has the reputation of working with integrity and giving better service as they depend on each customer to come back.Im giving 2 stars instead of 1 as Luis at the service desk has been great for the times Ive been there. On the flipside, their answering service is bad and doesnt relay the messages to get a callback (0 for 2).

Great service from start to finish made the process fast and easy my sales rick was top notch

Car was services and returned in the timeframe I was told it would and the job was completed correctly without any issues.

Jose was very helpful and knowledgeable during my visit at Napoli Nissan. He kept me up to date with the status of my car while it was being serviced.

Everything was great. Ron kept in touch by phone and text and was there to greet me when I arrived at the dealership. The car is exactly what I wanted and the sale went smoothly. Everything was explained to me in detail. It was a great experience.

Our salesman Patrick was very very well informed in all brands of vehicles not just Nissan’s that they sell. Made us feel very comfortable with no matter what we purchased and let us pick a vehicle that fit our needs not his. I will be buying every vehicle I’ll ever need from Napoli. I recommend everyone starting there car buying experience there as well.

Great experience! It’s stressful getting the right car these days. I went to Napoli Nissan and it was so easy, stress free and pleasant experience. Great sales crew, friendly and professional! I bought a Nissan there in 2007 as well. I mean I keep going back....Highly recommend!!!

The staff at NN are always top shelf. From Ricky in Sales to Junior in Service, they are always there to go the extra mile and more importantly, they listen to your every concern and question. Always accommodating, always ready to help in tight situations with no hassles. Give em a try! -Matt.

The woman in the front desk in the maintenance and repair department is not nice and she is a LAIR.The complement service to wash your car is give to the clients, they didnt do it to my car, I ask her why they didnt wash my car and instead to choose a give me a nice answer like: sorry the maybe forgot or let me see what I can do, she answer me back and said that the machine was broken.Of course the machine wasnt broke! I saw a bunch of cars coming out clean, another manager for another department help me with the situation.The worst part is that she is a manager!

Got my first oil change and experience was great. Everything done in a timely manner. The only thing that got me upset was that I havent even made my first car payment and had to get an oil change so quick. Please before selling cars I believe all of this should be done before giving it to the buyer.

Rick showed us about the car beforehand WE. bought i t on the spot.Our new car is great, it turns on perfect condition important features,, we use, The heater works and a/c works as soon as you turn it on, it has great. The Altima is AWESOME.,,

Ricky Mills is top notch! He took care of allmy needs. Made our new purchase a breeze!

Great service every time. nice people.

Staff were extremely helpful. Appreciate the Lyft service provided. Car is going so well, very happy with it.

Called for appt. for oil change on my new car, was able to get an appt in a reasonable time, was reminded of the spot one day in advance and was accommodated with service in a timely manner

Over the years we have bought several cars from them and have always been satisfied with the service we have been given

Everyone I dealt with was curious and competent

Efficient and easy to work with. Always explains what is being done.

Easy people to work with, and good amount of Nissans on the lot

Very satisfied with job Not only were they honest they called me and made me aware 2 things were wrong with my vehicle that require immediate attention instead of just fixing it without my consent they notified me and told me what the problem was and I gave them the ok to do the job. Their staff is also nice this my second time I’ve brought my car to Napoli

Price gouging when people are struggling to just make it during this difficult time.

I had an awesome experience in purchasing a car a Napoli Motors. Customer service is superb! And my salesman Ron was really prompt in making the process as smooth as possible!

I have leased 7 cars and bought 2 over the last 20 years all from Napoli, Nazario have been our sales person for all but 1 car. He is a pleasure to work with very knowledgeable. Top notch dealership.

Very professional and honest staff. Luis Arboleda thank you for your excellent service, time and commitment. Overall Excellent service.

Absolutely horrible. Had a 10:30 appointment and my car sat in front of the service shop until there was a line of 4 cars behind it. Over all a oil change took 2 hours to accomplish and the job still wasnt complete when the car was returned to me. The amount they mark up their services is also outrageous. I was a Nissan service advisor for 2 years and have never charged someone $40 for an oil change. Avoid this place.

My appointment was at 2 and Frank came out right on time. He was extremely friendly and helpful.I told him what I needed and he delivered. My wait was pleasant and not very long. The price was right. All in all a pleasant experience.

A great dealership! Everyone is so helpful and nice! Thank you to Scott H and Nash and Scott T for all your assistance!

Awesome Service Junior is the BEST!! He always get me in and out and keep me updated on what is going on with my vehicle

The service was excellent. The representative was very courtious, and explained everything thoroughly. The service was performed timely.My only concern was that there were other employees entering and leaving the service area with the absence of face covering.

I am always satisfied with the service I get @ Nissan.They have always been honest and considerate.Thanks

Nazzario is the best! He made the whole process easier.

Lenny Napoli was wonderful and so was my salesperson Ron Valentino. They both came in to help me on their day off!

Best experience Ive ever had at a car dealership! Frank was great to work with. Fast, easy, honest and fair. I highly recommend!

Great customer service with sound advice on what I needed and no trying to upsell me on things that I didnt need.

The service was awesome! And Junior was extremely professional and helpful as always!

I always have a positive experience at Napoli Nissan. The team is always professional, friendly, and very helpful!

Friendly, knowledgeable, and overall excellent dealership and service center. Highly recommend.

I am very happy with them. Agility, clarity in the explanations, all this I found at Napoli.

We had a engine blow, in warranty, and we got a loaner while they put in the new one without complaint. They honored the warrenty without trying to wiggle out of it or tacking on extra charges! I wish that was industry standard, but you know many places would have put us through hoops. Very happy with them.

I went to Napoli Nissan this past weekend and my experience was great! Very family oriented, great service and the sales transactions went smoothly! I would recommend you to come to Napoli Nissan for your car purchase.

Exceptional service, backed by professional and knowledgeable expertise!

Warren was great and nice and i found a nice car that i really love thanks to him if someone is looking to buy a car go see warren at Napoli in Milford ❤

Outstanding customer service. I would highly recommend this dealership for sales and service.

Frank A. Helped me so much getting me my first new used car! He helped me through each and every step of the way and made sure I was satisfied with my purchase! Highly recommend this business and Frank!

I bring my vehicle to you to get the check engine light fixed and it cost me $2,000.00now the check engine light is back on and you wont repair iti will never ever recommend you and your criminal organization ... you can help by giving me a complete refund

Ricky was extremely helpful and made the whole process go very smoothly. Great people, very knowledgeable and I would definitley buy from them again. Thank you Napoli Nissan!

Sales person, Ricky Mills, was most accommodating and eager to help with our vehicle choice.Management was very helpful in making our financial requests possible.Over all my experience was exceptional.

My experience with Napoli Nissan’s service has been top notch. Junior and crew never fail to find the problem and fix it correctly. I trust them 100% with my vehicle’s maintenance needs.Thank you very much for everything.

Car buying is never a great experience. It takes forever, you don’t really know what’s going on, you’re constantly on high alert wondering if you’re being swindled, 90% of the vocabulary being used you’ve never heard before and you know you’re going to be spending a ton of money most of which your not sure what it’s even for! But Napoli Nissan was different. They truly treated me like I was their family... like they were selling their favorite aunt/cousin/sister a car and not a stranger off the street. Frank, the salesman that worked with me, made this the most seamless car buying experience I’ve ever had. It was quick, painless, he answered all my crazy questions and never made me feel like I was being annoying when I called my dad to ask him questions. He assured me we had all the time we needed to get me exactly what I wanted and I didn’t feel rushed to make a decision. Every option I had was presented to me even if I didn’t necessarily think I would like them. Frank wanted to make sure I saw everything he had within my parameters so no Stone was left unturned. I left knowing I had received the best deal possible and I felt great about my purchase. I drove from Boston to Connecticut for this dealership and I’ll never buy a car anywhere else again!

The best professional service around!! Always please!!