Happy with the service team. Have had Jenn Anderson as a service advisor several times and been most impressed. She is personable and efficient. She will get the job done for you.

I just purchased a 2018 Certified Used Toyota Rav4 SE from Imperial Toyota in Milford, Ma. My sales rep was Kevin Fortes-Silva. Kevin was EXCEPTIONALLY HELPFUL during the entire experience. He was very professional. I especially liked his wonderful positive attitude. I appreciated the cooperation I received from management also. Buying a new or in this case new to me vehicle can be a very stressful undertaking. Thankfully, Kevin and management made it much less stressful for me.

I had a wonderful experience shopping for my car with Parker Jackson. Request for him during your next car shopping trip! Not only did he help me by being available literally 24/7 but also followed up and had the car inspected and ready for me. Check out how happy I look!

Great experience. Mo was amazing and made purchasing a new car easy and stress free! Be sure to see Mo at Imperial if youre in the market for a new car!

MO and his sidekick (I don’t remember his name ) sorry! They were both great and knowledgeable and no pressure. This was the best vehicle buying experience I’ve ever had. Everyone from manager to Finance was friendly and knowledgeable. My first non Jeep purchase but I’m very much looking forward to the amenities! My Bulldogs also love it! I’ll recommend to everyone.P.S. I miss the owners Xmas lights

I came in minutes before they closed and was greeted with a pleasant attitude and very motivated dealer to help me choose the right vehicle for me. Made my experience as quick and painless as possible, definitely would recommend this dealership to others!

Had an amazing experience here! i’m very picky and annoying and my salesman David helped me find my new baby! after searching the lot for specific cars i had seen listed online he kept having them ready for me as i came back from test rides! they even let me ring the bell myself after i purchased it! 10/10 experience. see for yourself!

Recently went for servicing my vehicle. Their oil change deals are awesome and hence went without any hesitation, as many of my friends have purchased their car from this dealer and always heard good reviewsCouple of service representatives do upsell services, got into one who recommended a 30k miles service half of that was already done for my SUV, just 6 months ago with a different dealer, with all service records available on the system and also available in my car dashboard. Ended up paying a hefty amount, one thing they provided was a rental car which I think is a good gesture and they completed the work at the promised time, quality of work has scope for improvement overall..

Mo was totally awesome in assisting us with the return of our leased vehicle. Very knowledgeable and quick kept the process very easy. I would recommend Mo for your Toyota services 👍

Everybody at this dealership was very nice an welcoming! Mohamed was a great salesman and actually had one of their salesmen Seal who was great drive an hour to pick me up an bring me to the dealership to pick up my car. Definite 5 stars for this dealership and the people working there. I highly suggest you make Imperial Toyota your next stop for a vehicle. 🙌🏼

Great experience! We visited many dealerships before making deal with Imperial Toyota. Matt Auger is the guy who makes the difference. The most professional sales person I meet for very long time. No pressure experience, and we got great price, even though the car we bought is out of stock pretty much everywhere. Process was super quick and easy.

Good communication, got us exactly what we wanted in the timeframe they told us. Would definitely work with Moe and the team again.

If you’re looking to purchase a vehicle, look no further and ask for Mo! This was by far the easiest and best experience i’ve had purchasing a vehicle. Salesman Mo was very friendly,patient, knowledgeable and always took the time to answer any questions that i had. The finance manager Desire was very patient and broke down all options that were available to me. Thank you imperial Toyota for making the out of state vehicle purchase simple.

I had my vehicle serviced recently I worked with Tony Gonzalez he was so knowledgeable and professional he made this an exceptional experience. I would give more stars if I could. Highly recommend Imperial Toyota ask for Tony hes great!

My service rep Kevin was terribly rude and unhelpful. When trying to resolve a service issue where I paid for work that was not done by DCH which they took over for, their service manager originally said he would give me my money back or do the service. I tried to get the service but it did not happen for 4.5 months so I asked for my money back but then they refused. Very difficult place to do busy. Kevin would not return my call to see if the part was in before my appointment. Just read all the terrible reviews in yelp to see that this is not a place to do any business with.

I want to give Eugene 5 starts for GREAT CUSTOMER SERVICE! He helped me service my Tacoma. Eugene was very knowledgably and reassured me on any concerns I had for my vehicle. Eugene you were AWESOME thanks!

Purchased my first car with Mo. It was a smooth and friendly experience. Thank you!

When I went to Imperial Toyota in Milford, a couple of days ago, I had a car on my mind. After I had closed the deal, I realized that I could not afford that car, yet. I had to choose a more affordable car which could have made me feel unhappy, but thanks to Matt Auger’s patience and willingness to help, I left the Imperial dealership feeling very happy because I got an amazing car with a monthly payment that fits in my budget. Matt Auger’s professionalism did not end when the papers were signed. I had a ride problem. Imperial could not provide a shuttle ride because my town is out of their catchment area. Matt offered to deliver the car to my front door. I cannot find words to express how amazing this experience was due to Matt’s kindness. I strongly recommend Matt Auger.

Everyone at Imperial Toyota is great! I worked with Tony his service was exceptional. I have and will continue to recommend Imperial Toyota to everyone. Go see Tony!

Apparently you can only test drive a car if you are willing to sit down and negotiate immediately. They have no tolerance for you to look at other cars.during the pandemic. They wouldnt let me take two models for a 2 minute test drive. Dealers pay attention...Tesla is killing it because the test drive experience is by far the best on earth. Even when inventory is back to normal numbers I have no patience to deal with high-pressure dealers.I dont think I want a Tesla but if this is the norm with all dealers then I will.

I cannot say enough about the customer service at Imperial Toyota in Milford, MA! I met with Nicholas Andreoli and he was the best salesman I have ever dealt with. Nick met with me multiple times and was very patient, knowledgeable and personable throughout the whole process. When working with Nick you feel like you are working with your best friend because that is how he treats you! I would recommend Imperial Toyota and Nick to anyone that that wants a fun and stress free experience when purchasing a car!

Amazing experience! I’m in love with my new car. I would like to thank Matt Auger for his willingness to help and being such a great professional. The staff was really friendly and helpful. They worked hard to ensure I would get the best deal they could offer me. I definitely recommend this store. Thank you so much guys!

Kevin Silva was my salesman and he was fantastic. He made the deal come together while maintaining courteousness and professionalism throughout the process. He took the time to make sure I knew my new car inside and out before I drove it off the lot.

Our family recently purchased a 2018 Corolla iM and had a wonderful experience with our salesperson Moe. He was attentive, respectful and listened to our needs. I would ask for him again if I were looking for something else and I would send family, friends and coworkers to him as well. He was genuinely happy to see us drive away satisfied.Pedro helped is with the financing process and was knowledgeable, friendly and answered all our questions.Their professionalism made the experience a great one. Thank you, Imperial Toyota!

Matt Auger was great to work with. Was able to get us close to twice the initial offer for trade in and had a very fast turn around from walking in the door to signing for the case. Was also able to get a tow package and roof rack added to the car inhouse

Excellent experience with Matt Auger at Imperial Toyota! He was very helpful with all the steps of the car buying experience. He was able to get me the best deal with my trade in and also my new car. The entire staff was helpful and knowledgeable about their vehicles. From the test drive to ordering my car to driving away it was a seamless transaction. Would definitely recommend Matt Auger and all the staff at Imperial Toyota for your next Vehicle purchase!

Very helpful and friendly staff. Mo was wonderful to work with and made the whole process a breeze! Most definetly recommend

Brought my car in for an oil change, I made the appointment first thing in the morning for a 12:30 appointment. The dealer knew the make and model of my car prior to the service. I waited for 2 1/2 hours for an oil change. The service advisor told me at the end of appointment that the wait was because they did not have the appropriate oil filter for my car and had to go get one. I understand these things happen but just a little communication would’ve been nice to give me the option of having someone pick me up so I didn’t waste 2 1/2 hours of my day sitting in the dealership.

Mo made buying my new Tundra simple and smooth. I came from out of state so there was a little extra work to be done and Mo stayed in touch with me through the whole process and was excellent at explaining what the next step would be. It was great working with him and one of the best things about Mo was that he kept reassuring me I could still reach out to him with any questions even now that the deal is done. Thank you to Imperial Toyota and especially to Mo!

Had a leak in my sunroof Raquel was great at the service desk & got me right in. ! She linked me with Kevin & he walked me through my problem, & made me feel comfortable through the whole process ! Highly recommend this place & will be back. Great service from start to end !

I just had a wonderful experience at Imperial Toyota! Ivan Cardoso took very good care of our car, and I felt like I left with a much safer vehicle. He gave me advice on how to maintain our car so we spend less money!

I had a great experience working with Salesman Jean Dupuy. I left a satisfied customer after buying my car.

Kevin Silva is the absolute best, hands down, salesperson Ive even dealt with. He helped me purchase my Highlander I had been leasing. He knew exactly what he was talking about. He was very professional, honest, and didnt try and jerk me around. KEVIN IS MADE FOR THIS BUISNESS!! DEFINITLY ASK FOR HIM YOU WONT BE SORRY!!! He is the person you want when making such a big investment!

Jose Monteiro was great. bought a new highlander from him for my business and he couldnt have made it any easier. he was very easy going and got me the exact car I was looking for with the options I needed. I will be sure to recommend him to all my friends in the future

Mo was super helpful with the purchase of our lease. It was fast, efficient, and we are very happy!

Most pleasant car buying experience I have ever had.I did a ton of research and shopping on line. From the Imperial website I was able to Identify a couple of Tacomas that I was interested in and that were in stock.I requested more info from the website and was put in touch with the internet sales manager (Sabrina?). From there I was able to inquire about the availability of specific trucks and get my other questions answered by text. We then setup an appointment to visit the showroom.When I got there I was greeted by Kevin Silva. He was able to help me test drive a couple of different Tacomas and work out a deal that included my trade in. I took care of financing and signing all the paperwork with Emad Sadeek and drove off with my new truck.All of this took about 3 hours on a Friday afternoon! It was truly one of the most seamless car buying experience I have ever had.I’ll be back!

Gene Desroches was fantastic in our recent time at imperial Toyota service . We needed to replace the tires on our truck . Really did not know what to expect . Gene spoke with us, listened to what we needed to do and made some recommendations . He took great care of us, we had a tight schedule, he communicated the time line, cost and what to expect . He met all of our expectations delivering the service on time and at the price we agreed on . Gene Desroches is a very dependable and honest person . I will defiantly recommend him to my friends and and family . We will defiantly be return service customers

I switched to Imperial Toyota in the past year for my service needs after dealing with another local dealership for many years. When I arrived at Imperial for a CEL issue which turned into a three week warranty repair, I was happy to see that Eugene Desroches had also transitioned over from the previous dealership service department. Gene made sure I was taken care of properly by the team at Imperial then and again this morning when I stopped in for another recall repair. It is the staff that make the dealership, not just the vehicle manufacturer.

Recently needed to speak with General Manager about an important issue relating to my service. I left three messages over the course of three days, but the GM never called me back. Turns out, he does not keep office hours at this location, but only keeps an office at another location 15 miles down the road. But when you call there, you cant get him on the phone there either.

Good experience at this dealership. Ask for Kevin. My husband and I were originally paired with another associate, but they didn’t seem interested (or perhaps not knowledgeable enough) in helping us find a car nor working out a deal. We were about to leave to consider going to the Norwood dealership when Kevin approached us and started asking us questions about what we were looking for.He showed us several different options and when we decided on a car, he worked with us to get the best price. Very pleased with his service!

I worked with Mo to purchase a new RAV4. He was very knowledgeable, patient, and great to work with. I’d definitely work with him again to get a new car.

My Service Advisor was Roger Barron...WOW!!!!! He went above and beyond to assure I had the best service ever! It was very reassuring to have such an attentive service person taking care of me. I will without a doubt request him the next time I am at Imperial Toyota!

From start to finish best service and experience Ive had at a car dealership. Mo was unbelievably kind, patient, and helpful. If you need a need vehicle, this should be your first and only stop. Thanks Mo!

Had a fantastic experience with Kevin Silva and the rest of the team at Imperial Toyota. Kevin was extremely knowledgeable and wasnt pushy at all. He repeatedly went out of his way, even after we already made the deal, to personally make sure that my wife and I were getting all of the attention that we needed and that we were pleased with our experience. We were and we look forward to working with him again in the future!

Gene Desroches went the extra mile to check my warranty, dramatically reducing the cost of my last service visit. They do a great job, are proactive, and I will keep bringing my Toyoya to them for service.

We stopped by Toyota Imperial to shop our next car last Saturday. Nicolas was the first person that approached us and asked if we need any assistance in the busy showroom. Nicolas gave us a very great first impression. Nicolas was very knowledgeable and we like his great customer services. He went over multiple vehicles with us and we tested drive them. He patiently answered our questions about any additional features we were interested in. If he did not know an answer, he would try his best to get the answer for us. We had great experiences with him on our car shopping.Therefore, we would like to continue to work with Nicolas for our future car purchases. We will refer our friends and family to Nicolas if they want to buy a car in the future. Therefore, we asked Nicolas for couples of his business cards when we left last Saturday. Then, we can give Nicolas’s business cards to our friends and family. They can also keep Nicolas in their mind for their future vehicle needs. We will rate Nicolas FIVE PLUS STARS for his awesome customer services and great personality.

I originally came in on Aug 9th with my daughter to get a key cut and a FOB programmed for my 2020 Corolla Hybrid. It was @12:30 and there was one woman sitting in the service area. The first 2 desks were empty, but further down there were 3 service reps. None even acknowledged that we were there. They had no customers in front of them and they were not on the phone. I am an ex service manager. I asked the woman if had she been helped and she said no. The service drive was full of checked in vehicles, so my thought was that they were full and had enough to eat, so they did not care. We left. My daughter wanted me to write a review that day, but I was going to give you another chance.I came in early on the 10th and it was a world class experience.I want to thank Jen (and you should to) for changing my attitude about you. Oh, and she is at one of the first two desks. She got you to the 4 which would have been a 5 if I had seen her the day before.

Imperial Toyota is the place to go for auto repairs especially if you get a chance to have Ivan for guidance and honesty throughout the process.

When I went to imperial Toyota a couple of weeks ago I wasn’t sure if I even wanted to trade in my car and get a new one. The salesman I met with was Jean Dupuy. He couldn’t have been more professional. There was no pressure from him. He answered all of my questions and gave me such a good deal that he made it easy to decide to move forward and make the purchase. If you’re considering a new car, I recommend seeing Jean.

Had a great experience getting a new Highlander Hybrid from Imperial Toyota. Pat Patel worked with me very closely and got exactly what I wanted. Appreciate the Pats commitment in getting me what I liked.

The customer service at Imperial Toyota exceeded any other car dealership that I have been to ! Our salesman Nick Andreoli went above and beyond to give us top notch service and make sure we were fully satisfied. So personable and accommodating, will definitely be going back to him and would recommend him and this dealership to everyone and anyone !

Im very happy with their service. I recently just went to look into getting a new car and Kevin Silva helped me get into the car I wanted. Im super happy and he did such a great job at helping me. Im very thankful to finally have the car I want. Everything went very fast and smoothly. I had no trouble and I would definitely recommend them to anyone that wants great service and help.

We had a fantastic experience with our recent purchase of a brand new Toyota Rav4 Prime. Ask for Pat Patel. He was a joy to work with! So easy going, no-pressure and super knowledgeable. They also gave great financing options and Desiree very helpful in that regard.

Matt Auger helped me find the perfect car and was extremely helpful! I would definitely recommend working with him to anyone looking to buy a new car.

Recently purchased a used lexus from pat patel. He was prompt and was very considerate of my time. Made my car buying process very simple and easy. Thank you

I bought my used Toyota Prius here years ago and I keep coming back for service because the people are so friendly and helpful. They will tell you when dont need something done as much as when you do need something done. I actually like waiting here because they have such comfy chairs but also they have desks where I can actually get a lot of work done while waiting--sometimes more than my office! Ivan helped me the last two times I visited and he was great.

Great experience. Mo was extremely helpful. Transparent at every step. No haggle pricing made the entire process easy and stress-free.

Eugene is a great Service Advisor. Kept me updated on my vehicle and made sure I was out in time! I was told an hour but vehicle was done half hour early! PERFECT THANK YOU GENE!

I ended up getting the 2021 Toyota Corolla se apex from Mo and he gave me a good deal. He was really helpful and I recommend him to anyone looking for a car

Brought my 2106 Prius in for routine 60k mile service that I made an appointment for, usually do my own oil changes and minor work but recently acquired this vehicle off-lease. I was in and out quickly, Jen explained everything to me clearly and no upsell of things I didnt need, was very knowledgeable, professional and great to deal with - many thanks!

It was a pleasure working with Ms. Erica Carbone. A very low pressure and stress-free buying experience. Erica handled all my questions and concerns with professionalism and a sense of urgency. I would strongly recommend working with Erica for your next vehicle purchase or lease. I look forward to working with Erica again in the future. Thanks again, Ms. Erica Carbone!

Had my car recently serviced here and worked with Gene. He was very knowledgeable about the work that needed to be done to my vehicle and was honest about what I needed and didnt need for work at the moment. Thanks Gene.

Overall a great experience. Nicholas was so personable and attentive. He even came in an hour before he was scheduled to work, in order to meet me at the dealership so I could finalize the sale and pick up the car. He was patient and attentive and reasonable through the sale. The only downside to the whole experience was how long it took, but that wasnt Nicholas fault. It was just busy and I got bumped behind another customer by the first finance manager. The second, though, Dave - was amazing. So quick, professional, knowledgeable and understanding. He tried his best to get me out of there quickly after the delay. Nicholas also went above and beyond to call me after the sale when he had learned a new tip about the Prius that he knew I would want to know about. Both Dave and Nick were just extremely pleasant to deal with.

As a ex-customer of Bernardi Toyota Framingham, MA, I can say: Imperial Toyota Milford, MA is 1 million times better than that. Excellent work, courtesy and customer service. Special thanks to Mr. Ivan Cardoso. Congratulations and continue the great job!!! Highly recommend. Tks

Mo was great to work with. He answered our questions and made us feel that we were getting a great deal! I highly recommend!

I had a phenomenal experience at Imperial Toyota. I was in and out, having returned an old lease, test driven two cars, and leased a new car with all the insurance wrapped in - in less than 3 hours. All the while, the team I worked with was calm, knowledgeable, friendly and in a great mood. I walked in with a number I wanted to spend, and they worked with me to make us both happy. I worked with Moe as my salesperson and he was efficient, professional, very well versed in all things Toyota, and friendly - I highly recommend reaching out to him should you need to buy or lease a car.

Wonderful experience at Toyota Imperial Milford. Staff were quick and efficient. Ivan Cardoso was very professional with a great sense of humor.

Had my 2020 Corolla in for its 20,000 mile check . Everything went fast and easy! Jen Anderson made it a pleasure ! Will definitely go back.

I highly recommend that you go see Erica Carbone (Yes, another Erica!) at Imperial Toyota if you are thinking about buying or leasing a Toyota. I had been to numerous dealers over the course of several months before going to Imperial. Although I had dealt with some very nice salespeople, no one matched the level of service that Erica provided. She was determined to find exactly the right vehicle to meet my needs, and she seemed to have endless patience! When it came to signing a contract for the lease, I was very nervous, since I had never leased before, and she was willing to answer all of my questions once again and to clarify every single detail. I am 100% satisfied with my leased RAV4 hybrid.I also returned to the dealership a few times with questions about bluetooth connection, android ap usage, etc. Erica explained everything very patiently. With a little bit of help, I was able to easily manage the bluetooth and ap technology. I am very impressed with all of Toyotas new technology; the driver safety system, the sound system, and android ap interface are all very user friendly. The JBL sound system is outstanding. All in all, driving the new RAV 4 is an enjoyable, low-stress experience.

Last Jan. 3, 2021, we (myself, my wife, daughter & son-in-law) came to Imperial Toyota to look at a 2021 Corolla that we saw on their website & spoke to their Internet Manager. Upon arrival, Kevin Silva, Sales Consultant introduced himself and we went over the specific Corolla we were interested on. We went over the price details. I would say that Kevin was very straight forward, honest and very professional. He was not pushy or trying to sell the Corolla to us. He answered every question we had and very upfront. We had contacted and went to several Toyota dealerships in the Boston area before we went to Imperial Toyota since it was 40 minutes away. My daughter & son-in-law finalized the purchase of the Corolla. Overall, Kevin and Audi, Finance Manager were very professional and easy to work with. No high pressure sales & answered our questions. No run around. I would buy at Imperial Toyota again. I give them 5 Stars for the sales process.

Pat Patel is the man! Upgraded my TRD PRO today, made the whole process smooth and easy. Excellent customer service and really took care of me, ensuring I had a great experience. Pat is definitely the guy to see at Imperial Toyota.

Imperial Toyota in Milford is the best! Moe and Natalies are amazing! I bought a used car from them and everyone I had the pleasure to speak with were friendly, caring and professional!! They make you feel comfortable and help to ease the stress of going through the financing process. Natalie is funny, smart and does her absolute best to get you the best deal!! HIGHLY recommend you go see them if you’re in the market for a Toyota!!!!

The staff is friendly. The waiting area is spacious. This is so important for social distancing as long as we are dealing with Covid-19.

Today I buy a Toyota Tacoma at the imperial and I just have to say Kevin Silva was great very polite answer all my questions and just don’t have the words to describe how nice he is all the team was great.

Awful experience ever at a dealership. I email them about testing drive a 2021 Supra before going to the dealer and they say yes and arrange the appointment. So I drove 2 hours to test drive. However, they don’t let me test drive and the sales manager force me to commit to buy it at Msrp if I want to test drive. They show no respect to the customer and acting if they are doing me a big favor. Toyota corporate would get in a right fuss about a dealer not letting people test a Supra if they knew. Whenever I walk into a Mercedes or bmw dealership theyre practically begging me to test drive the cars Im interested in even for the high performance model. Also, the manager is very aggressive and trying to put some pressure. It is hilarious to me that the manager is very suspicious about my willing to buy a 50k car for fun and keep telling me this car is for the customer that blablabla. I don’t want to be treat as a fool and then walk away. Gladly, i test drive at another dealer and bought the car in the end.

The customer service was excellent. Called to make an appointment and was given multiple timeslots on weekdays and weekends to ensure it was convenient for me. I arrived early to my appointment and they were able to get me in and out relatively quickly. I will definitely continue to have my car serviced there.

If youre considering buying a car, go here and ASK FOR KEVIN!!! Kevin is super nice and personable. For example, Im a young female and I traded in a luxury vehicle in for a more affordable and reliable one (toyota corolla). I was super upset about making this decision that I knew deep down was correct. Kevin helped me through the process and reassured me that he made a similar decision awhile ago. He understood my situation, and with no judgement he assisted me. I didnt feel that I was scammed as you may feel in other dealerships. He actually made me feel as though I was his friend and not his customer. If I ever had to buy another car, or if I have a family member in need of a car, I will definitely recommend him!

HAD MY VEHICLE SERVICE AT IMPERIAL TOYOTA. I WAS GREETED PROMPTLY BY THE SERVICE VALETS, THEY DIRECTED ME INTO THE AREA TO BE CHECKED IN MET WITH GENE AT THE FIRST DESK FOR REGULAR MAINT ON MY TRUCK HE ADVISED ME OF WHAT MAYBE NEEDED IN THE FUTURE GREAT PLACE TO SERVICE

Just bought a car from Imperial Toyota from Arthur and it was probably the best experience I’ve had ever buying a car. He was super knowledgeable, friendly, and helpful. Everyone there was down to the financing people. Arthur really made me feel comfortable and took care of all the things I was worried about having to deal with. I highly recommend Imperial and even more highly recommend using Arthur. Awesome guy awesome experience!

Was called by Toyota to bring my car in for a recall. I was directed by the person who called to bring it into Imperial where I bought it since they had the part in stock. I was advised its an all day appointment and was told a rental car would be available to me. I made the appointment and in addition added my 15,000 mile check while they had the car all day. The service provider who checked me in said they didnt have any rental cars. I live 45 mins from Milford, no ride to be found, and went to Imperial specifically because its where I purchased the car and with the rental it was doable to for me to leave it all day. After he insisted it would only be two hours I should just wait, I explained I had kids waiting for me and didnt have the two hours and if it went over I certainly couldnt wait. I asked for my car back and said to cancel my service.. He could have cared less. Happy to have me walk away and not be a bother to him. No way to treat someone who purchased their car at the dealership where it was being brought back for service. No offer of a ride from him because I lived too far, and no offer of another day for service with an apology for the trouble. Will never buy nor service my car there again. A little respect goes a long way and I was shown none.

We recently bought a car from Imperial Toyota from Jean Dupuy. The agreed on price was very fair, the process was seamless (Ive never been in and out of a dealership in under 3 hours when buying a care before this) and we happily recommend working with him, hes not only personable and fair in his negotiating but goes the extra mile to make sure your purchase goes smoothly. A simple but important example is that when we left a cherished family photo and an EZ Pass in the vehicle he called us and kept it at his desk so we could pick it up.Aside from Jeans great service we also found the general Imperial Toyota experience to be very good. There were a few touches that came included in the price of the car that were nice and a bit atypical given the current production shortages of almost every material. It was relieving to receive 2 key fobs with the vehicle, weather mats throughout including the cargo area and the service team quickly addressed and fixed a small amount of spotting of the leather interior when we pointed it out at pickup.Overall I recomend Imperial Toyota, but I really specifically recommend giving Jean Dupuy a call

Stopped in because we needed a new vehicle. Thanks to Jose Monteiro, the process was quick, easy and we are very happy with our purchase. Thank you Jose.

Bought a rare used Toyota recently at the end of July. Pat Patel was vey helpful and even coordinated with his team to have the vehicle delivered to my home and help and get the vehicle registered.

I have been going to Imperial Toyota for years and have always experienced great service. The waiting area is comfortable and offers drinks, TV, and WIFI. I usually go for an oil change or other minor service, but as my car got older it needed more and more larger repairs and Imperial Toyota has always been able to fix the issue. Jen has always helped me when my car had a serious issue, and no matter what came up she was always able to fix it and find me the best possible price. She is kind and professional (she even tolerates my endless questions without making me feel like I’m being annoying) which helps alleviate the stress that comes with getting a big repair done. I have been going to Imperial Toyota for years and plan to continue going to them for all my vehicle needs for many more!Thank you Jen Anderson, you are the best!

What can I say about the exception service provided to me by Mo and Desiree. The best car experience I’ve ever had hands down. I was in an awful situation and Mo and Desiree worked with me to get me into a brand new car. Words can never describe how grateful I am to you both. Thank you is not enough. Mo and Desiree you are amazing. Thank you !!!!!!

I went for a routine oil change I scheduled online. Kevin greeted me inside and sat with me and went over why I was there. They found a few other things but I was not pressured to have them fixed. Kevin provided estimated if I chose to have them fixed. A pleasant experience overall

We recently purchased a Sienna from Imperial Toyota. Pat Patel was our salesman. We could not have been any more satisfied with the service we received from Pat and the entire Imperial staff. Pat delivered the new Sienna right to our house and took the time to explain to us all the new features. I would highly recommend Imperial Toyota.

Imperial Toyota dealer in Milford, MA. Do not bring your car for service to this dealer, over priced, part swap place, low quality service, and crashed the car inside their shop.The car was dirty inside, grease fingerprints on the front doors, smelled like a sweaty person was in the car. I am very disappointed on the service and customer service.

It was a great experience. Found the car I wanted. The salesman was great, very easy to talk to, understanding and friendly. Really helped me out with every question. The Financial manager was great as well very nice person, she helped us out to have everything we needed. Everything went very smooth with no problems.

Jose monteiro was super helpful. I came in not knowing what kind of vehicle I should get next. I ended up getting into a sedan and he couldnt have made it any easier. He took his time to help find the right car and helped me through the entire process and helped answer all of my questions. I will definitely recommend him to my friends and family

Kevin silva did a great job assisting us on buying a car.. go see Kevin silva his the man

We will be buying all our Toyota cars from Imperial. Matt listened to what we wanted and came across completely honest. He did not try to upsell us to something we did not ask about. The pricing was great. Matt even set off the car alarm in the showroom so we could find the car. Desiree did a great job with the financing and provided all options so we could make an informed decision. Matt and Desiree made for a very pleasant car buying experience.

Leased a CH-R from here recently, and am very pleased with the car, as well as my treatment from the staff, particularly Jamie, my salesman. I will be returning here for service!

Hi had a wonderful experience bought a 2017 Nissan rogue SV it is perfect and just what I wanted nicholas anderoli helped me over in sales was very friendly and helpful to acomadate what I was looking for I would say if I need another vehicle I would recommend asking for him an I would certainly consider going back .

Mo listened and made the entire experience pleasant and professional. I have been a loyal Toyota user and now will use Imperial for all my Toyota needs.Great job Mo.

Paul Aoun was just amazing, helpful, kind, and great to work with. We bought a used truck and he helped us navigate through the process of deciding on a vehicle. He was informative and very helpful through the entire process. I would highly recommend working with him! He went out of his way working with us! So happy we purchased from him and Imperial. FWIW we visited 4 dealerships before Imperial and he was by far the BEST!

The sales person Jose M. was very helpful, and honest. He was not pushy, a great attribute for a care salesman. Desiree handled the finances perfectly.good experience!!!

I bought a vehicle and I actually had fun! My salesman was Kevin Silva and the Sales Manager was Bob Baillargeon ? Maybe? Anyway they were great to deal with. Fun to be around and did their best to give us a good deal. Sincerity and honesty is something you rarely find at a car dealership and yet I felt these two were honest and sincere. These are the kind of people more dealerships need to employ in order to dispel the pushy Car Salesman reputation and win comeback customers.

What a great car buying experience! We were greeted by Jose Tseng and immediately knew we were in good hands. He treated us with respect and helped us find the car that we needed. The manager and finance representative was amazing as well, they made sure we understood all of the ins and outs and options.Thank you all for your support and keeping things moving during these challenging times!

I came here because my tire light was on and I wanted to check to see if there was a leak in it somewhere. They checked it for me and told me it had no leaks or holes, and that they removed any tiny rocks in the grooves of the tire. They said it was 100% safe to drive and that they put 60lbs of pressure in it. The next day it blew out while I was driving- basically exploded. I drive an SUV and couldve easily flipped. Ive seen 2 other mechanics since then who have both told me what they did was extremely dangerous, and they couldnt see any reason why 60lbs of pressure was added when there was already concern that I had a leak. This is my first time coming here and Im definitely never going again.