This is how McLaughlins service department says that Subaru wants them to mount all front license plates to Their Brand New $30,000 Crosstreks, with this Hillbilly After Market Holes.And guess what, Its my Problem Now so Live with It. The closest other Dealership is 2& a half hours away so You better Show McLaughlins Total Respect!

Working here isnt bad at all as far as entry level mechanic you get tot learn pretty quickly

McLaughlin Volvo provided exemplary service through every step of getting my wife in the car she wanted twice.

The kind of people youd like to work with !

Great place bought a 2017 outback there this year and it was nothing but smooth.

They have a good staff and is one of the few places that I will take my vehicle.

Drove 3 hours for the car I wanted. I would have driven 12 just to get this kind of customer service. My salesman Joshua and business dept rep Robert were not only helpful and courteous they were super attentive throughout the entire process. They made sure I was up to speed every step of the way. Even the staff we meet indirectly took the time to say hello and ask how we were doing. The vehicle was clean and ready to go exactly as they said it would be. Now a days it’s hard to find a dealership that not only has the vehicle you want but also the customer service you are looking for aswell. McLaughlin’s and especially Joshua and Robert had all that and more. They certainly left an impression I won’t soon forget! 5 Stars and more.

Always solid. Prices are super good.

I get my car serviced there...nice customer service... friendly representatives.

What a wonderful buying experience with no pressure and they took the time for us to find the perfect car for our family

The Best car shopping experience hands down !Josh patiently helped me find an suv, and was very thorough with details on my GMC Terrain after purchase. Amazing customer service!I felt I was given great options to choose from based on what I was looking for. And I am very happy with my purchase and with my experience. I will definitely be referring anyone I know looking for a vehicle .

Even though we didnt buy a vehicle on our visit, we were treated as if we did. Matt gave us an unforgettable ride in a Subaru ascent, and showcased all of its safety features. We will definitely be back once we sell our trade in vehicle.

McLaughlin made buying a car from out of state easy. My salesman, Dan, was easy to communicate with and willing to text me a bunch of extra pictures of the car I was interested in. He even offered to pick me up from the airport! They took a small deposit over the phone and a few days later when I flew in the car was freshly washed and warmed up for my return drive. Paperwork was a breeze and their coffee is good.

I recently found a beautiful ctsv Cadillac here. I live in southern Indiana, so I had to fly up and get it.On the test drive I noticed a knocking sound from one of the tires. The salesman, kris, informed me it had new brakes, and that was probably the source of the knocking. He assured me it passed the shops checklist to sell, and that it had new brakes and tires. He tried to sell me on the fact it was a brake getting “broken in” I explained to him that I had a 6 hour drive home and that I would have it checked out when I arrived home, when it was checked I found that it was a couple hundred dollars worth of repair. Not a huge expense, but aggravating that it was an issue that passed their inspection and now the salesman/dealership won’t claim the issue was there when he sold me the car. I expect a Cadillac dealer to be held to a higher standard...If they respond to this review, and the situation changes, I will let you all know.

GREAT SERVICE DEPARTMENT! TOP NOTCH ALL AROUND. HIGHLY RECOMMEND THIS PLACE!

The lady at the front desk at the parks department is a freaking dingbat I was trying to find a part in she couldnt figure out which one it was in her system then she had an attitude overall attitude Was ridiculous not very friendly I will not be back

Took my truck over to have it checked out

There were stickers on the rear window of the vehicle we purchased, and they had been tinted over, which resulted in them being impossible to remove. We did not notice this until we brought the car home (which is entirely our fault). The fact that they did not offer to remove them, and even refused to have them removed after we asked, shows that they will take your money and run. Very shady. Wouldnt recommend. Also the finance manager looks like a game show host, so that should deter the rest of you.

Awesome service and assistance...Brian Cox delivers great service to his customers!

Unbelievable Sales staff and service! It is worth the drive over for this kind of salesmanship.

Not a good vibe. They seem a bit shady in the service department and quite rude. I asked politely if they had a bench or any seating outside and he responded by saying “we are not a restaurant.” I thought his comment and tone was very unkind. Seemed to push too hard to upsell services. I’m skeptical. Overall did not meet my Subaru expectations.

Matt Truitt was an amazing individual to work with. Treated us with respect, found what we were looking for making for a great experience. Mike the finance manager was great to work with, highly recommend these two!

Great service - loner car as needed - excellent value every visit.

I came in looking at a different car, after finding out that wasn’t for me the team here were very understanding and let me test drive an Outback. The test drive and service environment were fantastic, very low pressure and easy to work with. I am walking out a first time Subaru owner, who is very pleased with the quality of service that Kris and Jeff provided. They did a great job and were a pleasure to work with. Both were helpful and understanding. No tricks, just good cars!

I left happy, their service is so nice and the place is very customer friendly

When looking for a car go there and ask for John Foose. He is a real honest to goodness guy.

The people at McLaughlin are AWESOME, they treat me like a queen. Dave the GM is always willing to help in any way to make your visit more pleasurable. Jon the salesman is one of the best. Joe in finance is top of the line. I highly recommend buying from this top notch car dealership!!!

They sold me a piece of junk van & Id give them a zero if I could....I will never go back. lesson learned from this no matter how old a used vehicle is, have it looked at by a professional, preferably the company who manufactured the item so if you buy a Honda have Honda look at it they will probably know the most common problems with these vehicles. But the piece of junk Oldsmobile silhouette van I bought from them was a money pit. It was only 4 years old so I didnt expect it to have any problems with 48,000 miles on it. I thought I had a half decent used vehicle however it was very expensive & turns out it had 4 bad tires on it (but I did not realize it). The tires were so bad, that a tire blew out on the highway 2 weeks after I bought the van......shows you how much they cared.....I was driving to Georgia and the tire blew out on the highway. I could have gotten killed!!! I had to be towed about a half hour to get my car serviced. So I was at the tire service all day so I cancelled my trip to Georgia it was Christmas holiday & I had a job interview in Georgia & was going to get that over with first and go to visit family in Pittsburgh. So at the tire dealership they ended up telling me I needed four new tires. The tires were so bad that the one blew out on the highway because the treads were so bad so I didnt hit anything it just blew out! Another thing at McLaughlin the service manager is super rude to you if you didnt buy your vehicle. A friend went there for a manufacturer warranty & the was super rude to my friend because the vehicle was not purchased there.

Nice dealership with friendly staff. However I do have a recall on my Outback for the passenger side airbag. They are not able to fix it for several months, they say do to staffing. It is very inconvenient considering my husband and I cant drive the car together until this problem is fixed. They did not offer any alternatives.

The sales staff are very knowledgeable and courteous The service department is also second to none.

I have been taking my car here since we moved here 4 years ago. Awesome customer service. Sherri is the best. She is great with customers. Just outstanding.

They offered to do the software update the same day. They were aware that I was traveling and had a business deadline to meet, so they worked on my vehicle immediately and I was able to make my meeting. GREAT service dept. and service advisor!

Great experience and turnaround time for getting the vehicle. It was the only place with a low mileage Toyota Corolla.

The customer service department is EXCELLENT!! They do the job and ensure it is done correctly. I have always had sketchy bad experiences with dealerships but the service department here has shown me there are good ones still left.

Great people, great service, love my Subaru!

Good dealership, friendly staff, good service

Im normally apprehensive when it comes to purchasing a new car. However, the staff at McLaughlin was incredible; they were exceptionally courteous and professional. They made the entire experience an enjoyable (and fun) one for my family. Kelly was our salesperson and she took care to answer all of our questions honestly and with great detail. In short, she was wonderful. Another great thing about this dealership is the service department; set up to get you in and out of there quickly and with the confidence knowing you were taken care of fairly - Beth was really great, she will make sure you get the best service!

I was looking for a fun car to drive. We found a cute little Mini Cooper convertible. Dan Mahu (I know its spelled wrong) was our sales associate. He did a wonderful job! He explained the process of how McLaughlin works. I didnt buy a Cadillac, the way I was treated I thought I did! When the battery on my little Mini Cooper started dying McLaughlin was there to help me! Got me into service and a new battery in my Mini Cooper and we were on the road again! I would most definitely buy another car from McLaughlin!

Recently bought a Chevrolet Impala from these guys! Their customer service was magnificent! Shop w/ them and ask for Greg; he won’t let you down!

The only pressure that eas put on me was by me. Everything was well explained so far. When I pick up the car they promise to explain everything and I think they will.

My experience here has left me with a bad taste in my mouth. I spent nearly $900 in service to be calling 3 weeks later trying to get booked in for another appointment. It makes me feel like my first time around I wasn’t given the correct diagnosis for my vehicle.

Car service is excellent! highly recommend!

Helpful courteous Thank You John a sales associate for your helpfulness

The dealer was fair, resourceful and attentive to my needs in the whole process. It was a stress free experience and they showed that they cared about my interests by being flexible to my schedule.

This dealership has the friendliest staff I have come across when it comes to car dealerships!!! Especially the collision department where we had to go for my wifes GMC Acadia to get an estimate from our local State Farm agent!!! Pulled up there and went into the office of the collision department the front desk lady was so nice told me to have a seat and wanted to know if I needed coffee, water or some water!!! Then the adjuster came in spoke to me by my name and told me what he was going to do step by step process!!! Told me I could come watch and wanted me to point out anything he didnt see as well what I didnt see at all!!! He was very thorough and did his job amazingly!!! Highly recommend this place for any car needs!!!

They need to get/keep their web sight updated. Made the the 20 min drive only to hear the vehicle was sold five hour earlier... its now 8 hours later and it is still on their websight.

I was scheduled for an oil change at noon, they said it would be about 30 minutes. Two hours later I had to go find them. Two guys had no idea where my car was and finally they found it sitting outside. No apologies..... I was not happy!

The best experience I have ever had at a Dealership - Hands Down!

Great service. No pressure sales. Quality products. My next car will come from there. New or used.

I have had 2 poor experiences trying to shop here. I will never try again. Ended up buying a 59k vehicle somewhere else the same day... I guess money doesnt talk anymore.

Wonderful service. Went above and beyond. Highly recommend them.

Looked sr couple of cars there. Very nice salesnen greg and scott. I would recommend this dealership.

I bought two Subarus here and thought I was treated very fairly.

Sherri was the only person thats pleasant. I would have loved to give this place a 5 star but I cant.

Clean and friendly staff but beware of the service department trying to sell you something you dont need. I went in for an oil change and was told that I wouldnt drive cross country on current tires, keep in mind my car only has 10k miles on it and is in no need of new tires, nice try fellas.

Always a pleasant experience. never lets us down.

Cant say enough good anout this place. Love it. Good people

Fast great service even though they were very busy

Good Subaru dealership. Only option in quad cities

Great place to do business with!

This is best place for servoce, quick, friendly and just a joy to visit.

ASK FOR DAN . GREAT SALESMAN!

Called on a used vehicle for sale Friday night. Car was still for sale and set appointment for Sat morning 9am to see. I live 3 hours from dealership. Arrived at 9am Sat to see the car only to have another couple test driving the car. After waiting 2 hours inside dealership the other couple bought this car. General Mgr knew he had 2 apts set at 8.45 and 9 am knowing I was driving in from another state. Our salesman had no idea another apt was set. Would not reccomend dealing with this dealer ever.

Friendliest and easiest dealership I have delt with.

Very nice and friendly people that work there.

Great work

Speedy thorough service. Waiting area with tv cookies beverages and friut.

Very professional and also friendly. Great waiting area.

Best of the best.

Had the car we wanted

McLaughin Motors has Great Service!

It was quick and easy, and best of all, no surprises!

Nice staff. There was a manager with longer hair that wreaked like Cigarettes that seemed very unprofessional

Wonderful place.

My Subi, Best cars ever?

Friendly and honest staff!

Pricey....but speedy service...but pricey!

Not sure well deal with them the next time were looking for another vehicle?

Salesmen will lie so hard just to get your business.

O have been waiting an hour now to get a headlight bulb changed!!!!!!!

Great service and support!

Courteous, professional people.

Awesome service!

Great service

Volvo dealer and service my XC90.

They messed up the paperwork and now we cant get our license plates for the vehicle and cant get an answer back from the people trying to fix the problem very unhappy to be honest

Took care of my every need

Was the body shop

Decent

Automotive sales and services

Ok lot

Good service

Very pushy