Only one employee and the last two time I went there for help and it takes insanely long. Would recommend . Long wait times!! Poor communication skills

Serena is absolutely amazing. I came in with a whole laundry list of questions and she answered them kindly and promptly. Not only did I get a new phone but I got answers to much needed questions. She was very knowledgeable and personable and I would be happy to work with her again! 10/10!!

Came in to make an insurance claim but was convinced to upgrade. And i do not regret it! The sales rep was so kind and helpful finding me something within my budget and switched over all of my data for me. Thank you Serena, i love my new phone!

They couldnt helpful me, but they tried really hard. They even when and looked up laws and regulations for me. Even after I left I got a call, from the pwrson I was working with saying they found some more information that might help. They tried really hard to help me. Its a busy place though so get there early. I arrived 10 minutes early and there was already a line.

Stayed open later than usual helping us transfer all data to new phones and offered best plans to suit our family. Very friendly and amazing

Serena was SO helpful and patient with my low tech ways! I appreciate her very much!

Alex and Eli were very helpful. They had the liquid glass screen protector I was looking for, and they installed it for me in less than 5 minutes. The finished product was beautiful. 10/10, would recommend.

I have been with Verizon since 1994. We have tried going in to this location twice and the customer service was absolutely TERRIBLE. You would think that they would want to sell a plan and new phones, but the service was so bad that we will give ANYONE else our money. We do not recommend this store.

Chelsie was great to work with! Very helpful and knowledgeable in her work! She answered all my questions and helped me get the most out of my money. I would definitely recommend working with her, she is the best!!

A welcome, Ill be right with you or a itll be a 10 minute wait or something... Anything really would have been nice before disappearing to the back.

Serena was wonderful and very helpful with my purchase of my new phone. Taught me tons of new stuff. She rocks. Thanks so much.🤩🤩🤩

My experience at this store was second to none. I worked with a young man named Alex who was extremely respectful, educated on the subjects of our conversation and just simply made the experience so enjoyable. I will definitely be back and requesting him going forward.

Was told my past due amount wouldn’t affect me getting my phone, which I was lied to about. So now I have to wait a whole other week to get it. I was told that the only person who could help me set up my new phone was the person I purchased the phone through which was a lie again. I was told that I would be getting a call when my phone arrived and I actually had to call them to see if my phone was in store and it was. I feel like an inconvenience every time I go in this store and it sucks that this is the only Verizon store in town. What a shame.

Serena was very kind helping me set up my older phone with Google. Left very satisfied!!

Serena was very helpful getting me set up with my new Galexy S21 Ultra and Samsung watch. She is very knowledgeable and is quick. I could not have asked for a better experience. I am a brand new customer to Verizon as of today and she gave Verizon an amazing first impression for me!

Serena was super helpful and answered my questions respectfully and repeatedly. Everything was clear and overall I had a great experience! I will definitely be back with any questions in the future.

The service of this store is fantastic. Chelsie and Serena are the perfect tag team, so glad to have been serviced by these 2 ladies

My experience went amazing. I recommend You to get your phones here. There are super sweet and kind. Keep up the good work! Serena is the best person to get your things rock and rolling 🙂 thank you so much. Have a nice day!

My representative was Chelsie. She gave me great customer service and made sure I got the phone I wanted. Thank you Chelsie!

I give a good review on Verizon because they stayed opened for me and my family

The worker that was helping us decided to stay late to help us with our phones.

Awesome customer service! Serina was very kind and patient with us and answered all of our many questions and concerns. Hated to have had our phone stolen but glad Verizon stands behind us!

Chelsie, my sales clerk was excellent at doing her job and tried to take care of her customers as quickly as possible. The bad part, I arrived atleast by 2pm and didnt get out of the store until after 6pm. Chelsie was the only one working and had several customers leave due to the wait time. This isnt due to covid either, as I wrote this same complaint a couple years ago... This is a poor management issue... the next time, I wont wait either, I will take my business elsewhere... They were also very limited on accessories for the phone that I purchased, like even not having a charger for it, causing me to have to stop at a different store, after spending 4 hours in this one...

Chelsie was extremely helpful and knowledgeable. Chelsie answered all my questions. I highly recommend that you come in and see her!

Serena showed us the benefits of switching to a unlimited plan and the cool things about my new phone. Very informative and kind.

I was cared for by Serena. Loved working with her and her personality. Very upbeat and informative. Ill be looking for her next time I need to visit Verizon. Customers came and went as she assisted me with purchasing a new phone and transferring my data. The team work among employees shows. The store looked great and had a peaceful energy. Thank you!

Very courteous and knowledgeable about the product. Now I really know why I come here. My rep is Chelsie. Really realty good.

I had the best experience with Serena at the Moses Lake Verizon. She was so kind and knowledgeable and helped me get the best deal with my galaxy S6. Thank you!!!

Thank you Serena for being so kind and helpful setting up my device, wonderful sevice

Serena was professional and extremely helpful and we will continue doing buisness here.

Just now walked in to buy a phone. The girl practically threw us out . Told us it is too late to sell you a phone. This store still had another 30 minutes until closing at 8pm. When we exited the store she jumped up and locked the door! Guess what? After over 15 years with Verizon, I will now switch.

Serena was a great help and answered all of our questions. She was fast a knew what she was doing.

The young lady Serena was very helpful in helping me lower my bill and setting up my autopay

Serena is the best rep you could have. She was so knowledgeable and helpful. I love my new pop socket!!

I have been with Verizon for about 8 years now. Today I walked in to upgrade my devices and because I had some questions regarding my plan. I walked up to a sales rep and began to ask questions. The sales rep appeared to have no interest to sale anything and when I asked question about my plan she stated I would have to call or go online because she couldn’t answer any questions regarding my plan. She didn’t even try to pull up my info/plan. Very disappointed in the lack of customer service.

Stopped in for some phone accessories. Chelsie helped us and was a shining example of exceptional customer service. 10/10 would definitely buy more stuff from her.

Finally decided to upgrade my phone and get some accessories. Chelsie is very knowledgeable, friendly, and extremely helpful. I highly recommend this store and the associates!

Nick at the Verizon store in moses lake has exceptional customer service he was knowledgeable about the inventory in the store and also the deals that where happening at the time. Thank you so much for all your help!!!!! I highly recommend this store and these employees they really are great and will work with you to get the best deal and the best plan for you and your family. Thanks again Verizon store employees.

Such an amazing experience 💖 Sarena was very helpful and spent time going over every detail with me. She truly went the extra mile!

Highly recommend chelsie showed me everything about my new phone. Excellent service.

I had a wonderful experience with the representative Serena. Will be coming back to upgrade and ask for her soon

Their super slow staff and they make you wait a long time

Serena helped my problem immediately & I am so grateful for all her help. She explained everything to me. Five stars if thats the highest!

Went in there for a simple question and came out with a super deal! Quinn helped and gave good recommendations, thanku!

I was assisted by Chelsie and she is wonderful! She provided great information and gave suggestions I would have never considered. She gave me her undivided attention the whole time she helped me. I would rate my experience with her as 10/10. Hope to work with her again in the future!

I had the best experience with my sales person, Chelsie! She was very professional, answered all my questions, and was very easy to work with. I would strongly recommend this store and Chelsie to anyone needing help! Thanks again!!

We had a great experience at Verizon. Serena was very helpful. She answered all our questions and set us up with our new plan. Thank you

Didnt know my phone so couldnt help much.

Serena is very kind and knowledgeable, thank you for setting up my new watch.

Serena, was AMAZING & SUPER helpful. She took the time to meet our needs and ensured that we have the greatest experience. She has a friendly smile and very informative when we asked questions.Thank you SERENA

Chelsie was very helpful to me! She was professional, courteous and she worked with me diligently to resolve my phone issue. I highly recommend!

Chelsie was my representative. She ordered a new phone for me and made sure everything was on it before I left! Thank you Chelsie for everything!

Serena was so helpful and patient with me. I didn’t know how to tackle my phone issues but she was very knowledgeable and knew just how to solve the problem! Thanks Serena for taking the time to fix the issues on my phone that I had no idea how to fix and laughing with me while you did it!! Excellent experience !

Serena was extremely helpful at my time in the store helping me towards getting me a phone. Although I wasn’t able to get what I wanted, I appreciated her help and the fact that she stayed an hour after her shift was over.

Gabriella was amazing. My husband and I came in wanting to upgrade our phones and she helped us find the best phones for us and worked with our budget. She took the time to set up all of our accounts on the new phone, which was very helpful! Such a sweet girl. Thank you Gabriella!

Serena had great customer service and helped me put on my screen protector. She was very helpful and was able to hold a friendly conversation. Thanks for all your help!

Stopped by to look...got very good help from Alex and a new phone!

Every time I go in there it takes forever to get help, never have understood that

Thanks for everything and best store ever

Honestly, this place is packed everything i.walk in there. I was told by Verizon support to.go into the store after waiting in line for 20 minutes i was told to call them back and that they could not help me. The gentleman was very professional and nice, but I hate the run around and not getting what I want done. When I set up my service it almost took 2 hours and cost over 100 more then what they quoted me. If you plan on stopping by make sure you have at least an hour to spend there

5 Stars across the board for this location! Wonderful place to shop. Youll leave all your worries at the door once a member of this Verizon team helps you out with your new device. Id like to give a HUGE shootout to the employees working there. Lets start with Gabby! She holds a very firm ground when working with customers; never beating around the Bush. She is honest and does her absolute best to help the customer. Next up we have Nick. Nick is excellent to work with he is very knowledgeable of the system and uses safe humor to make customers feel comfortable. I have never witnessed anyone have a problem while working with him. And last we have Alex. Now, Alex is one of the easiest people to work with. He represents professionalism like its his middle name. And he is able to connect with anyone that walks through the front door. Much love for the workers there at the moses location. #TCCROCKS ❤💯🤘

DO NOT Buy your phone from these people. I was told that I could return phone before 14 days. I brought it in on day 9 and was told the “manager” Alex would have to approve the return. I called back the next day he was out on vacation. I called corporate they said they have to return phone. I went back in and the rep said there are scratches on the glass so he’s not returning it. He decided to call Alex and basically tell him not to return the phone because of scratches. Wow Okay dog and pony show. They will never return a phone..... period do not trust 14 days these people are scammer. They will never give a customer anyLee way. Alex is a not helpful and condescending. These people will not do you any favors. Absolutely unacceptable customer service. Good boys club they all decide not to return phones based on who’s commission it’s coming out of.

Awesome service. Alex found us the best deal and got us in and out pretty painlessly . Thanks so much worth the 30 min drive.

Always to busy to help you, and understaffed, but its Verizon, so its what you expect.

When I initially walked into the store I noticed all the displays, they were neat, informative and up to date. I noticed that a few of the register positions were busy with customers, but I also realized that there were customers who appeared to have been waiting for a while. I began looking for retailers and I found two of them mulling around the store, I wouldnt have noticed them with exception to the name tags they were wearing. When I finally got waited on, the retailer was professional and informative and helped me with my problem.

Always very prompt and helpful customer service.

Nick, was awesome! I was touching apps and other stuff on my MOTO g7 Power and ta-duh ... I lost my clock/temperature & battery ring! Went in today and w/i minutes he had my phone back to normal! Thank You Nick!

Serena has the best customer service Ive ever had. Super sweet, kind, and funny. Thank you so much!

Did very good with set up of new upgrades but wish they would explain the screen protector policies and the tax they charge on upgrades

Thank you Serena for helping me with my accessories and phone!!!

Alex provided outstanding service. Highly professional and very knowledgeable in all areas.Answered all of my questions and made me feel very comfortable. 5 stars all day ling and highly recommended.

Ryan helped me out today, with an upgrade. He took great care in helping me out. Great employee tcc.

Knowledgeable and friendly

Nick was awesome in helping us get into our new phones. It was late in the evening but he was still very helpful and kept a smile. Thanks so much Nick!!

Not very often am I this critical of a business, but terrible customer service and completely unhelpful. I’ve been a longtime Verizon customer and never have received such poor service.

Thank u so much serena, you are so helpful and kind

This girl Serena is very very amazing!! Very helpful and just the best employee you could have!!!

Alex has been more than helpful and patient. He is so pleasant and knowledgeable about all things Verizon. We had a big complicated switch over situation and he handled us beautifully.

Ryan was very helpful, Ive gone through a lot of phones but his service was impeccable!

Great location, easy access, small wait, prompt and respectful service.

DO NOT GO HERE. If I could give no stars I would. They make sure you know they are not a corporate store because they will do nothing to help you. Horrible service. Wanted to charge me $30 to transfer my data....Forget them.

Serena was the best rep u could have!!

Alex was amazing and very helpful. Answered all of my questions!

For starters this store needs tons of work, I come in the other day to not being treated by my rep. Granted I wasnt their to purchase a device more looking for options for me and my wife but Im sure this isnt the only Verizon. Instead she was more focused on the conversation she was having on her phone. When I went to ask questions on how to use certain things on my phone she made it very obvious she was not trying to help. The lack of customer service is going to destroy this place. Im not one to leave a google review but this disgusts me.

Alex help me out very good thank you very much thats okay

The store manager is highly unprofessional and am very displeased with his attitude! I have never been treated in such a manner from any business. I am a local and would list this as the worst business to have your needs served. I hope you find help Alex and learn customer service!

Often when one has to deal with phone issues, it can be incredibly stressful. The staff at this store is amazing. They are incredibly helpful and go above and beyond. The manager, Jessica, is especially great. I highly recommend this store.

Gabby did an awesome job helping me today. She was very knowledgeable and helpful. I appreciate everything that she did. Thank you.

Alex was excellent from the moses lake store and went over our options quickly and informative. Thanks Alex

The quality of customer service at this location comes out the moment you walk through the door. The rep that helped my wife and I was knowledgable and helpful.

Went in trying to connect my watch that i bought from walmart. Serena was so very patient with me and kind i so appreciated her help.

Very helpful and patient. Great sense of humor and fun!Thank you Alex and Marcus.From Kathryn

Serena was a wonderful representative

Alex was very knowledgeable on everything. Best experience I have had in this store by far! Thank you!

I would recommend making the trip to Wenatchee to go to a corporate store. I had a trainee assist me and she ended up costing me $300 in promised promotions that ended up not being applicable to my upgrade. I also traded in my phone and the credit has still not been applied to my account 4 months later. I DO NOT recommend going to this store unless you’re only buying phone chargers and cases.

Gabby was excellent with helping us with our new watches! We are extremely excited for our new purchase and appreciate all the help she gave us! 😊

Serena is the best! She was so helpful.

Id like to just say i had a wonderful, kind and respectful young lady help me today with a phone i was interested in. I had many questions and she answered all of them very patiently. I reccommend anyone seek out consultant Serena.

Damian at the Moses Lake location and Levin were great. Very helpful, informative and understanding. If you need anything I suggest going in.

Thank you to Serena and Chelsie, you guys rock. Fantastic service and super fast installment of my screen protector!