Chris is amazing! So helpful and patient with a 75-year-old lady. Thank you so much!

The salesperson was very friendly and helpful got us our phones and out back out pretty quickly we were happy with the quality of service here

I had a young man named Noah help me today, replacing my screen and also putting a camera protector. It was around 2pmExcellent demeanor and quite knowledgeable about my phone. He had a professional yet friendly manner about himHe is an employee worth holding on to.Customer service means a lot to me.So thank you for the exemplary interaction today. I’ll look for you next time Noah.!

The AT&T store was very very good I walked in there they helped me right away very well-mannered and very good I had a great experience with the AT&T store

We went to the other AT&T store in town first. The guy didnt even ask us for our account information to see if we were eligible for upgrades or anything. He told us since we were looking at prepaid phones we were better off going to Walmart because the phones were cheaper there. So we went to this store where we have ALWAYS received exemplary customer service. We will ALWAYS go to this store in the future. And not hesitate to refer our friends and family to this store. Noah was patient, answered all our questions knew how to get our phone up and going, including putting the screen protector on. He took the time to go through our plan and phone options and we ended up with a better plan and phone for nearly the same cost as what we were paying before. This store and the staff here are some of the best Ive come across in all my years of cell phone service.

Great customer service, and they hooked it up with savings too! One more happy customer

Great service. Friendly staff. Always helpful.

Andrew helps us get tv and new watches! He’s an amazing man and he’s quick! We will be going back to him and his store every time we need something! Thank you Andrew! Your the best man!

My husband and I came into the store after purchasing our phones through AT&T sales. We were told that when they arrived to go into our nearest store to have them activate them, port over our old numbers and to show them my employee discount code.When we got there the store was empty- we were the only customers in the store, with 3 employees sitting around. A lady named Rachael came forward. We explained why we were there. She then 10asked me why we didnt come into the store to purchase our phones. To which I responded I didnt think about it. Then she tells us that we could have activated them at home by just calling the number thats all she is going to do. To which I responded the AT&T person told us to come in, so thats what I am doing. Then she returned to why we didnt purchase from them and support a local business. At this point I quit responding, obviously customer service is NOT this womans strong suit. My husband responded we were told that we could get a better deal through them/online. She responded we can provide the same deals. OK, we didnt know. In the middle of this she was activating our new phones. I wanted to double check that the right numbers were being ported over to the right phone. She was snappy about it and responded she is activating them based off the number on the side of the boxes. I then mentioned I had a SD card in my old phone I needed to put in the new one since she had the tool out to install the SIMs this would have been a perfect time to grab it and put it in also, she snapped and said she can only do one thing at a time.During all of this the other 2 employees were just sitting around doing nothing. A 4th came out of the back, we assumed a manager maybe?We then began going through the step by step phone set up. She was short when we were asking what do we do here? Like it was a total inconvenience for us to ask or that we were stupid for asking.At the end some of my contacts did not load over and she said that we needed to do a smart switch. I was like OK..... how do I do that? So she clicks on the screens and goes to it then explained how to but tells us to do it at home because it takes awhile.If we had gone into the store to swap carriers and this woman was our first interaction with AT&T I can say with certainty I would not have switched. The customer service was HORRIBLE. Immediately after walking out my husband and I looked at each other and were like WHAT THE HECK?! He asked me if Im going to call and complain or is he?

Upgraded our phone had extra charges been trying to get straight out they claim they can’t help to call AT&T they tell they are supposed to give us credit will never used this store again go to the one on Pioneer

This store was great!! Great staff, that greeted me right away even though they were slammed busy! They went over all my options on plans and phones and saved me a ton over my old service. Definitely will be coming back!!!

Rachel was very friendly & helpful. Nice, clean store & very convenient location. Was very impressed with the sales & discounts I received. Would definitely recommend this store & Rachel!

We originally went to the other att store in town but they have some “restrictions” that were not suitable for us since I knew I needed more than 10 mins to be helped. We called this store ahead of time to see if they had restrictions and they did not. Chris came up to help us and endured all my questions/ concerns. Our activation/transfer pasted their open hours of business. I felt horrible for it but Chris and his girl coworker (didn’t catch her name) assured us it was fine and made small talk while we waited. Even showed us the what to expect from going from an iPhone 7plus to and iPhone 11 max pro. Which super helpful!

Chris gave excellent customer service. We got there just as they were closing and he stayed to help us activate all 7 lines of service. I was very I pleased with his knowledge of the products and services as well. I’ll always go back to this store.

Biggest waste of time going into that store

Everybody was really nice and friendly. Rachel at Moses Lake store was very thorough and friendly. Recommend her to others.

Friendly and well disciplined young whipper snappers they helped me out with my basic phone. The other store wasn’t able to help me so I came here! Great customer service! I’d give 10 stars if I could.

Great and knowledgeable with troubleshooting. Samuel the store manager was extremely professional and most of all prompt but patient with follow ups and offered what I needed. Thanks for the amazing service.

High energy team, would definitely recommend this location to anyone looking to do upgrades or add new lines to their accounts. They are very knowledgeable of promotions and account solutions.

Ashley was professional, patient and welcoming. She was extremely busy, but still took the time to expertly install my screen protector. Thank You.

Great staff, super knowledgeable and helpful. Been in multiple times and they are always eager to help!

I will never come to these store again there is only to people that work at these store that is nice and the others that I had to deal with dont know what are talking about Bernie needs to slow down and do her job right she told me one plan and it was wrong so my clients phone got shut off so if anything was to happen to her no one would have known and the manager doesnt seem to really care what the customer thinks or has to say so Im pretty sure that nothing will be done about it so I will not be coming back to these store and I really wouldnt even give them one star but that was the only way I could leave a review

Quick and easy. Love at&t thanks for hooking me up with that free lg g6 dou

I was in there the other day with an employee and she was so nice but her manager with red hair I can’t remember his name he was rude to his employee. He was making her feel stupid in front of all the customers in the store including me. She was about to cry it looked like. She would ask him a question and he would ignore her until she asked again. To treat your employees this way is ridiculous and I’m so disappointed. The girl he was treating this way had tattoos but I can’t remebber her name. She was a very nice and helpful girl even tried to get me to save money while I was there but her manager was a huge disgrace.

Great customer service ashley and Eddie were great at explaining everything going on with my bill and took time to answer all the questions I had, Will definitely be coming back here

Great experience, understanding staff and great recommendations on any phone problems I’ve had.

As long as you don’t mind dealing with a store that is rude and very unhelpful then I recommend this store. When you go in there make sure you agree with everything the staff have to say or you’ll be asked to leave. And I say staff and not customer service representatives because that would infer they know how to do their job. Horrible experience. Would not recommend this store to anyone.

Very unhelpful and uncoordinated. I can’t stand ATT

Was great place had great service in and out faster then I anticipated!.

The reps where knowledgeable and able to save me money on my monthly bills.

Love this At&t so fast and simple. I get more help here than the other one and I dont feel like Im waiting forever.

I walked in with my new phone, not only were they excited too check it out but they were very personable.

Rachel is great!

Didnt have a clue..went there to activate a phone and ended up doing it all myself they had no idea what they were doing

Girl Named Haley at the stratford store has attitude that needs adjusted. Rolled her eyes at me when i told her i had a phone with data turned off. She didnt believe me and insisted it wasnt possible. Called Att and got exactly what i need done to my other phone. She was wrong, had attitude and all for no reason.

Bernie was very helpful! A quick transaction with lots of help!

Spent the day here with my brother friendly knowledgeable employees tjey helped me get into a new phone and then some plus they help me save money on my monthly bill.

Good, friendly people. The sales person, Miah Ramirez was very approachable, caring and honest.

Great store! Great people!

Friendly staff but horrible service. A lot of broken promises just for a quick sale. Recommend u go to pioneer store cuz they fix stratford mistakes. Be warned!!!

Rachel of Moses lake store. Was a Rock star. Helped us in every way possle

Superb help with our cell phone plan! Saved a lot of money too.

Horriable experience. The girl that helped me Samantha was rude. She used profanity when speaking to me. And commented poorly on my race delfintly not returning to this store. How she is still employed is beyond me?!

Stay waiting for service 50 mins with nobody even asking if i needed help. Costumer service people was too busy chating with costumers on staff not even related to service.

Eddie was dope. Miah is cool

Everyone should stop in and checked out the good prices

Great experience, definitely would recommend.

Great service & knowledgeable staff.

Great store with knowledgeable reps!

Great store, knowledgeable staff.

Very slow

We went in to change our account to a business account and to add my father on the account and we were waiting over a month to be notified of the approval of business account and we called the corporate office and they informed us that this AT&T did NOT file any paperwork which we had spent 2 hours doing and they also did not add my father to the account when they told us they had. Do not go here, go to the other one in town.

Awesome service!!

Love this place!!

New girl too much attitude going to other at&t across town.

Great service:)

Love this store great people

Great customer service

Excellent experience!

Service was great!

Great staff!

Great staff!

Poor sevice