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AutoZone Auto Parts
221 S 12th St, Murray, KY 42071, United States
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AutoZone Auto Parts
Comments
Da
Review №1

Terry was excellent help with my sisters situation...he went well and beyond his excellent knowledge and customer service to fulfill my sisters much needed help...I hope you know how much of a great and knowledgeable employee you have working for you?

Ke
Review №2

Nice clean well stock store. Friendly courteous staff. Was able to find what I needed pretty quickly with a good many options.

Va
Review №3

Normally has,what we need, but sometimes we buy the last thing. Warranty, tool breaks, cant get another. Need better stock

Sn
Review №4

Great place for buying car parts and getting free Readings if something is wrong with your car.

Ca
Review №5

Wonderful PEOPLE. THAT RUNS IT ANDWORKS THERE.IF THEY DONT HAVEWHAT YOU WANT. THEY WILL ORDER ITFOR YOU. AND BE GLAD TOO. THEY ALLARE JUST GREAT PEOPLE. S@R@

ri
Review №6

I found the service i received was excellent from the point they picked up my car to to time they returned it.The option to follow the progress as the car was worked on was unbelievable.I would recommend your services to anyone who requires damage repairs.

Me
Review №7

Anna was so generous with her time changing out the wipers on my mother-in-law’s car!! I had no clue how to change them out, and since they were unique wipers, she made sure they were correct, and shared with me how they went on. I am super impressed, and again thank you Anna!

Jo
Review №8

Good service and very informative

Mi
Review №9

Jo and her team were a tremendous help to us. We had some battery issues leaving Kentucky Lake on our way home and stopped here to get checked out. Jo took the time to test the battery, give us our options (that actually included not needing a new battery), and showed me how to use a jump box that I thought wasn’t working. Our family really appreciates this 5 star experience

je
Review №10

Everyone there has been super helpful and more than willing to go above and beyond to help me with my truck!! Only part store i buy parts from now!!

Jo
Review №11

James went over and above to help me change a dead battery in the parking lot--no ordinary battery since it was an AGM. It was cold, dark, and late on Halloween night. I couldnt believe they had it in stock, let alone put it on for me. Saved me about $200 and much running around. So grateful.

Ro
Review №12

Get all my parts there

De
Review №13

Today I had problems with my van so I took it to Auto Zone in Murray and had the best customer service. They tested my battery and found that I needed a new one. They checked my warranty and installed a new one. Thanks to Terry Miller, I left as a happy customer. He went out of his way to ensure that I was well taken care of and pleased with the service!

Ja
Review №14

Always good and friendly service. Still my fav along auto alley.

Jo
Review №15

Anything you need with someone to help you find it

Va
Review №16

He was very polite and did his job excellently.

ev
Review №17

Great and knowledgeable staff. They usually have what you need and if they dont they can order it or recommend where to go.

Kr
Review №18

Rewards program is great as well as the customer service!

Bi
Review №19

Very helpful people

Kr
Review №20

Awesome customer service through out the whole store. Tim is a very valuable employee for you guys! He always goes above and beyond for me and others Ive experienced. Always able to lend a hand and will go out of his way to help! Great job guys!

Ru
Review №21

Excellent service ******

Ma
Review №22

Not a huge fan of this place. OReillys is the place to go.

To
Review №23

Tested battery, replaced for free, did a great job

Yv
Review №24

AutoZone get a good job for us me and my son went in for a battery for a truck they found us a nice battery that didnt cost a lot of money and they took our battery and give us the core charge and neighbors Johnny on the spot. Everyone was really nice and the battery was just perfect no reason why we shouldnt use that AutoZone all the time for parts and things for our cars and trucks.

D
Review №25

Some of the staff were eager to assist while others couldnt be bothered to greet us.

Da
Review №26

5 times to get a sensor, and they kept giving me the wrong part, upon last trip, found out they couldnt get the part

No
Review №27

I had the best experience at this place. I went there with my car shaking. I didnt know whats wrong with it till I met the manage of the store Terry Miller, he is professional at what he does, friendly, and so kind. He figured out the whole issue . It was a coil thing, which I never had any experience replacing it. He voluntarily replaced it for me. He also made the check engine light come off.Thank you so much Mr. Miller.

Li
Review №28

A BIG THANK YOU TO TIM, WE BOUGHTTHE PART & IT TOOK HIM ABOUT 6 MIN.TO PUT IT ON. GOD BLESS YOU TIM

De
Review №29

Love the fast friendly service and helpful employees

ry
Review №30

Friendly and had what I needed.

Je
Review №31

Very helpful and has the knowledge if you need assistance. Workers are Amazing, friendly and dont make you feel stupid for asking questions. Great group of people.

Am
Review №32

Great service, always helpful, Tim went above and beyond, helped me change the battery terminal on my truck for me. Highly recommend

Br
Review №33

We bought a battery two weeks ago and it was not working took it to shop and the battery was from 2016 and completely dead. Went to take it back to get money back because we had a warranty on it when we just bought it . They tried to say we were just getting money from them and it wasn’t true when they had it in their system and we had a receipt ! All employees argued with us saying we were in the wrong when they had it in the system and our receipt . Would not recommend, very rude !

St
Review №34

Terry does an awesome job here at the Murray location. Staff is willing to order any part the may not have on hand. They will install your battery & wiper blades when you purchase them there. You can also have your battery checked and get a diagnostics on your check English need light for free.

Gl
Review №35

It was ok

Ra
Review №36

Extra helpful and friendly people, eager to help out with ones vehicle needs. Make sure you give them some business. They also offer a military discount, which is kind of them.

Er
Review №37

Quick and reliable service for parts

Ph
Review №38

The people are great. They had to order a part but when it did not fit just right, they were no problem with us returning the item. They also give a military discount whenever possible. As a Veteran, I always appreciate that.

to
Review №39

Good selection great prices.

Sa
Review №40

Good parts, great service, slightly lacking inventory. Very helpful about that, though - directed us to a competitor that had it in stock!

Ti
Review №41

Thankful for all the help I got this morning. Big shout out to Terry and Dylan for helping me with all my questions and complications this morning

Da
Review №42

Ive been in the Zone Yes Auto Zone that is ! I like going there, have decent prices, and most of the time they got what I needed ..

De
Review №43

Had parts I needed at reasonable prices

La
Review №44

Clerk put steering wheel grip on for me also carried out my bags. 🤗 NICE STORE GREAT HELP 😁

Do
Review №45

I was treated with most up respect and the staff compensated me for a mistake that the ware house made on 10/01/2020. Joanne, and store manager James did a phenomenal job in making me a happy customer and beyond theyre expectations to do so. T.y guys for making it right.

Ch
Review №46

Great service

Je
Review №47

Autozone in Murray is the grooviest parts store around! I mean, is there another parts store around? Tim and Terry really know their stuff.

ea
Review №48

Wish they wouldnt answer the phone when Im a paying customer that took the time to come to there store. If its that important they will call back or put them on hold.

bo
Review №49

The best

Mi
Review №50

They always seem to be fairly knowledgeable and helpful. Sometimes pricing can be higher than the competition

Li
Review №51

There always very helpful and affordable

Ma
Review №52

Changed out my battery for me. Kind of felt bad for the guy doing it, but it was hot and I sure as heck wasnt going to do it. Guy was knowledgeable and did good work. Car batteries are stupid expensive.

Da
Review №53

Amazing! They put our windshield wipers on for free and had the greatest service and quality parts!

Th
Review №54

Friendly and always helped me out when I needed it.... Murray ky and Dover TN autozone r the best and will continue to go to them...

Mi
Review №55

Knowledgeable and friendly staff makes this a great Auto Zone. They offer commercial accounts for local businesses; that has great service and quick delivery.

gr
Review №56

Very friendly staff if they dont know what you were looking for they will do everything they can to help you find it.

Li
Review №57

Helpful and polite employees I needed information about a light on my Dash being on and they referred me to a mechanic

Tr
Review №58

They get you what you need

Sh
Review №59

Very courteous before and after my free battery check.

Ma
Review №60

One in murray sucks. They are rude. I go across the road to ORileys 5 star service with better quality parts.

St
Review №61

It is not often that I experience the level of service that I had this week. I live in Nashville Tennessee. My daughter attends Murray State. Like most parents, we sent her off to college with an older car that was in good shape. Older cars break and dad was not there to help out. I dont have any relationships in Murray to ask help from, until I called I called Dave with Autozone. I go to Autozone all the time where we live. They are by far the most helpful group of people I have gone to. I thought it was just a Nashville thing; its not!I wish I knew Daves last name. He was the guy that answered the phone by asking what are we working on? I will point out the word WE. I could make this story long but let me cut to the chase. I had no way to get the parts needed to the garage that was doing the repairs. Dave offers to take the part to the shop on his off time. He called to let me know the part was delivered and the receipt was in the car. Now my daughter is taking the old part back to get a $55 refund. She is taking Dave brownies.This doesnt happen much in life. I want to make sure and give a big shout out to Dave. THANKS DAVE!

al
Review №62

They was so rude, they did not help me or my mother at all. The first time when I went by my self they were scared to help me or even look at anything because the Big People were there. They should have still help. Me and my mom asked a simple question and they acted like they didnt want to point us in the right direction. THE WORSE SERVICE EVER!!! They suppose to help and they didnt help us at all. And this is the second time this has happened.

Mi
Review №63

They were really helpful when my headlight randomly went out one night on my way home.

po
Review №64

They do it for you

La
Review №65

Check your parts before you leave the store to make sure they give you the correct item.

Ke
Review №66

Always helpful in checking and replacing batteries.

Li
Review №67

Quick welcome and service. Got a package deal and saved money.

Re
Review №68

Very informative helpful with competitive prices walk in store greeted with smile

Ku
Review №69

Perfect once again they exactly what I wanted thanks.

Co
Review №70

Helpful and knowledgeable, my go to place for auto parts.

Ev
Review №71

They have lots of parts!!!

SA
Review №72

They are very helpful .I dont know the guy who assisted me. He was young and wore glasses. He fixed my headlights for no cost.

Ed
Review №73

Tom Jones has great knowledge and is quick to lend a hand

Ma
Review №74

Best place in Murray for auto parts without the drama.

Is
Review №75

The best place to get Auto Parts

aa
Review №76

Great service, great parts.

La
Review №77

Great service and very friendly and helpful

Me
Review №78

Efficient and got what you need

Pa
Review №79

They were very helpful, thank you

Da
Review №80

GOOD place for your auto parts

Bo
Review №81

All ways have good employees.

Na
Review №82

Friendly staff but not overly knowledgeable

Ma
Review №83

Sent wrong parts the first time, get the right part, that we rented. It was bent and missing parts

Je
Review №84

Another favorite I have had them tell me how to fix things on my car that otherwise if had to have it done theyre life savers

Do
Review №85

They were very helpful

Ky
Review №86

Didnt have what I needed, but staff was very helpful and friendly

Ma
Review №87

They are great and very helpful.

Pa
Review №88

Fast & friendly service.

Ch
Review №89

Super helpful and friendly staff.

Ri
Review №90

Very helpful staff.

Di
Review №91

My favorite go to for auto necessities

Ke
Review №92

Great products and service!

Da
Review №93

Friendly, fast service.

St
Review №94

Always great service

th
Review №95

Always been a big fan

Ke
Review №96

My go-to place for auto parts!

Cr
Review №97

Helpful staff!

Te
Review №98

Great service

Su
Review №99

Great service!

Do
Review №100

People are very helpful

Information
14 Photos
100 Comments
4.4 Rating
  • Address:221 S 12th St, Murray, KY 42071, United States
  • Site:https://autozone.com/locations/ky/murray/221-s-12th-st.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A14&y_source=1_MjQ2NzcxNS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 270-753-8971
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:9AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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