Jose was very help. He was polite, kind, and very nice. I appreciated his fast service.
We had really bad issues switching from cellone to Verizon and we spent 4+ hours at Verizon. Keila worked endlessly to get the issues resolved. When we walked out of the store we had successfully switched carriers and had working talk, text, and data.
Joey was perhaps one of the best customers representative I have had in a while. He answered my questions and was Genuinely concerned that my concerns were answered and that I got all of my phone concerns taken care of. He told me of what to expect and what was already put into place with Verizon. He also had a great smile all the time that he was doing a great job.
Love Verizon!Great Customer service!The Young lady that assisted me was Great!Thank You!Will be a customer for life!
They have taken away handicap parking. They are using handicap parking spots for curbside pickup. They dont want handicap people coming into there business. They post the signs right in front of the handicap parking sign. It can be confusing to older people like my mom and pop. They wont park there because of the signs. I dont care where you put the signs, just not in the handicap spots. I watch every single customer park there and walk into your store. You promote its ok to park there if its only for a minute.
Went to switch over from previous carrier, Keila was very helpful was showing me the phones I was interested in and giving me the exact details.
Love this Verizon store!! Everyone is always very helpful here! Our questions are always answered in person instead of directing us to the app or telling us to go online!! Today our Verizon representative, Jose, helped us not only get a new phone but also internet for our home!! We appreciate everyone at this store so much!!
Keila and Joey did a awesome job, they took care of me and got me and my husband new phones and took care of the service that I needed for us we had trouble connected with doing it over the phone and when I went into the store it was like a whole new ballgame I would go into the store 100%
Keila made me very comfortable with switching my service from AT&T. She was very detailed in explaining everything about the costs. She even wrote the everything down so I wouldnt forget! Excellent customer service!!!
The girl working was super helpful and very sweet!! Helped me find an even better option than I was looking for
Jose was very helpful, and was super professional from the beginning to the end. I paid off my Apple Watch, and traded in my iPhone XR for the IPhone 12 Pro Max. He also answered my several questions, and didn’t pressure me into buying extra stuff. Not only is Verizon a wonderful service, but Jose proved that Verizon has wonderful customer service.
I recently went with my daughter to our local Verizon store and was immediately helped. Our representative, Jose, was absolutely wonderful. He was helpful, well mannered, patient and very professional. He was able to find us helpful information and great deals. Thank you Verizon for this service.A thankful customer,
Joey did an excellent job meeting my expectations. He was very helpful, knowledgeable and patient with my questions. Excellent customer service. Im a retired teacher and I would give him a grade of A+.
Joey was great. Got everything I needed and saved a bundle. Thanks brother.
Keila makes the store. She’s perfect for the job!
Very friendly very nice customer service very helpful indeed
Keila was very helpful and her Customer service went above and beyond, would go back to this Verizon anytime! Thank you.
I had a wonderful experience with Adrian at my local Verizon store. He graciously put my liquid glass protector on my new phone! Thank you, sir!
I have never had a bad experience in this store. Phone trouble, buying a new phone, the employees are the sweetest always. Kaila and Joey are so kind and funny and always make the experience worthwhile.
Was helped very quick & made sure all my Questions were answered.
Went in with my sister . Her second trip. Did not know what they were doing.
Keila was great as usual and our favorite person to go to in-store regarding upgrades and anything we need!
Great experience with a great provider! Victor was professional, nice & took care of my needs very quickly. Way better than dealing with that other company with the blue shirts!
Always meets my expectations. They have gone above and beyond to help me each time I’ve had needs/concerns/problems. Jose did an amazing job today answering my questions and making sure all bases were covered.
Adrian was very helpful and I was able to get a case for my S21 5G.
I have better professional help at this store. Keila and Ivan have been so helpful. I will continue to come at this store for anything.
Great deal on an awesome phone! Affordable prices and The Best Service Coverage!! Good observation of COVID guidelines. I felt safe shopping in the physical store.
Absolutely amazing!!! Keila was so sweet and helped us with everything we needed!
The Verzion in Nacogdoches Texas was greatThey helped get my phone set up and they told me how the get my service to work better for me.Kayleigh was great.She was super helpful.If you go there ask for her
Absolutley the best customer service! My sales representative, Ivan, went above and beyond! He tried to get me the best deals and promotions there were. Once I had selected the 3 new devices and as he proceeded to complete my transaction 2 other sales representatives transfered my data from old devices, installed the screen protector, and put the devices in the new cases. I am one happy customer!
Keila was awesome she made everything so quick and smooth
Excellent customer service. Jose very knowledgeable!!
Great service! Very helpful! They are all very kind and caring. Will help you get everything fixed without complaining! Keeps you smiling while you’re frustrated with your products or other issues you have. Very patient! I am very thankful they were able to help me get a working phone! 😊
I love this Verizon store the representative who who helped me is amazing I would recommend Verizon to anyone
We went in today and needed some things for our phone service was fast friendly and excellent!! 10/10 recommend!!!
My phone did some crazy mess and was out of a phone for the days. We had been on the phone with Verizon customer care for hours each day and getting the run around. We went through too much to even try to mention here, but our last resort was stopping at Verizon in Nacogdoches on our way home . We got Keila and she worked for 3 hrs with tech support and much more. She came in on her off day to finish up the process and my phone is now working . I love her dedication, as well as the other help on the line.
I so happy about my new phone. The lady who helped us was very nice and helpful. I’m going back for another phone soon.
Jada was an awesome help and made my visit timeless. Very professional and personal at the same time! Best experience and customer service I have ever had at a verizon store!
This is the second time I have come to the Nacogdoches Verizon. They are actually an “Authorized Retailer”, which I have not had good experiences with (other locations) in the past.Both times I have come in, I was having a major problem with my phone. The employees at this location are very knowledgeable in every area I have had questions in. They are also very upbeat and pleasant to deal with.On one occasion, my phone was completely smashed, on a Saturday. With the insurance, I was able to get my new phone delivered to my house within a few hours. In getting new phone (on the second occasion), I was able to get a discount and sell my own phone for a discount on my bill.
Keila was amazing. She ensured that i had what i needed and made sure the experience was positive the whole time. She is AMAZING!!! give her a raise!!
Keila very pleasant young lady, Treat customers in a professional manner, not just me as a customer I watched the way she addressed her self with other customers also Way to go Verizon she is a excellent worker
Sales girls are super cool. Version service is not so great. Drops my calls. From nacogdoches to Tyler you have no services most of the way or the person you call cant hear you. I gave it 5 stars cause the staff was great about making unaware of sales and discounts on plans.
Quick service but lack of options when it comes to what is available on the shelves. Barely any phone cases available.
I Came in for something totally different and these girls both helped me out a great bit. even gave me a tutorial on how to use my phone. Kala and rene are awesome !! My go to store
The sales person had an answer to all my questions and was very nice
Keila was SOOO sweet!! She made my pick up experience easy and great!
My experiences are always very good with them. They do everything possible to fix the issues that I have with my iPhone and service.
Very understanding and helpful. Went above and beyond to help with what I needed even though I am no longer a Verizon customer due to having to change services because Verizon has no service at our new home.
Keila was very helpful and enthusiastic in making sure I was getting what I needed in a cell phone.
Professional and quick help setting my phone up 👍
Very friendly, excellent service!
Excellent service by Keila at the Nac Verizon. She was friendly, professional, and very knowledgeable.
Fast service, friendly but very pricey
Experience was great * answered all questions we had and was very patient with us
Helped me upgrade my phone and answered all my questions. Very helpful!!!
Usually phone stores are a headache but the people here had really good energy and were really helpful helping me find what phone and service would work for me. Amanda was great! She helped me find exactly what I needed and I left feeling super happy abou my choices. Definitely glad I chose verizon
I might spell her name wrong😄 Kayla was extremely helpful she stayed on hold for over an hour to help me resolve the issue!! She was on hold with Verizon for me! She went above the call of duty!! The issue was resolved!! Excellent customer service!!
The people here are amazing super nice and they want to go the extra mile for you. We stayed after 2 hours getting our new phones even though they were closed they still helped us get finished. Forgot his name but I think its George hes a really good guy helps us through the whole process
Very helpful with the process of changing from Android to IPhone.
Amanda was the most helpful associate Ive have ever dealt with. She made everything easy. Shes the best.
Just wish there were more phones to choose from.
Got in and out in about 10mins, no issues. Cant complain.
I am always going to stay with Verizon because this crew is the Best. Ivan goes over and beyond.
Keila was awesome!! This location is now my go to store if I need any help with my services with Verizon!
Jorge was a very good helper, he was new but if he had not told me he was new, I would of never known. Very good service, all the employees were very patient and helpful. The vibe was very open. I was able to speak my mind and ask questions with answers within seconds.Very Respectfully,Erza Smith
Louie was excellent! I really appreciate him helping me choose a phone as well as explaining and setting everything up. Great customer service! Thanks again!
She was very polite in very helpful.
Jose was so quick and informative. Thanks for helping us!!!
Our family has been w Sprint since 2000. We have become increasingly dissatisfied and I decided to check w Verizon. Clayton was extremely helpful, asking exactly what we needed, what we were unhappy with, and gave me several options that were perfect. He and Jorge helped us get 4 phones changed over, made sure everything worked, and even found a couple of extra bonuses for us. Best experience ever w cell phone store!
I had another great experience at Verizon yesterday! I was having iPhone troubles and I saw Jorge and he was tremendous, he helped make sure my phone was going to work correctly and better before I left the store! If I could I would give Jorge an additional star. I will go back soon.
Keila was amazing and so helpful!!
Great service and great personal experience
Joey was kind and helpful!
I have to give my praise to Caila!! She was AMAZING all around. She stayed almost an hour past closing to help me start my contract and I had 3 little girls with me also (that alone was a challenge)but she actually tried to help me entertain them. She kept a smile the whole time and didnt BS me on anything. It was almost like sitting there with a friend instead of a sales rep! I 1000% recommend this place, especially Caila!
Very Friendly folks that work here!
I would like to give more stars. The customer service is great. The problem I have is they never have any apple products in stock. How do you sell a item you don’t have?
They do great. Amazing group of sales reps
Jorge helped my family and me with our new phones after moving into the states he was nice and helped us when we needed help
Customer service was great! Ask for Aurene or Jada
The young lady had impeccable customer service and went above and beyond to help me
Very good service
Visited here with my dad - unfortunately dont know the ladys name but her and Louie were great and very helpful to us. :) Thanks!
Johnetta is a *ROCKSTAR*!!! I was NOT happy when I came into the store today (while on vacation). There was an issue on two of my lines... and a customer care representative even hung up on me. Johnetta demonstrated over-the-top compassion and patience... As well as got to the bottom of my issues. Because of this woman, Verizon maintained me as a customer!
Went in for a tech support issue the other day and Clayton, Keila, and Emiley were EXCELLENT help. They fixed my problem as well as helped me with my bill. 100% would recommend ANYONE IN this store.
My iphone 8 suddenly quit working and died. It will not power on nor reboot. Since it is covered by a warranty with apple and verizon i contacted them both. They needed my apple ID which I could only obtain through the phone that is now dead.......circular logic going nowhere. I went to this verizon store and they managed to obtain my apple id and pass code in a few minutes. Jorge is outstanding and has leadership potential. He quickly solved a problem that neither Verizon nor Apple cared too. Armed with the stupid apple ID they will now send me a replacement phone.
Johnetta was phenomenal!!! Handled customer service with ease and was even able to settle questions and concerns about service and apps!
Fast and easy!
Keyla I Really Appreciate Your Time & Help Very Kind & Respectful 💯
Danielle, did an excellent job in giving me phone and bill Assistance. She made it super easy to understand everything and let me ask all the questions I had without any issue.
Keila was super personable and took a lot of time with us setting up my new phone! She made us laugh and really hooked us up!!
Went in today for a bill pay and emily was extremely nice and very helpful.
Keila was very nice and extremely helpful, answered all of my questions thoroughly.
Needed a new phone and was on the fence about which one to get. Victor was extremely helpful and answered all my questions. Got exactly what I needed. Great service! Thanks Victor!
Keila, Clayton and Emiley are amazing! They have been super helpful with all of my cellular phone needs!
Emiley and Keila are excellent workers! Very kind and courteous! 😊
Keila was great! She was really helpful
Great
Best service ever, makes me wanna buy something every day! yazmin and malcolm. Go see them for the BEST customer service💯💯💯
Keila was fantastic! Courteous, knowledgable, a pleasure to work with.
Great