user
Bill Jacobs Volkswagen Service
2211 Aurora Ave, Naperville, IL 60540, United States
Appearance
Bill Jacobs Volkswagen Service

Comments
G.
Review №1

Customer service was Awesome.. Was able to order part needed for car just from calling.The part was in the warehouse. They express shipped it to dealership.I had the part next m I morning at 8am.5Star place, Great Customer service, Awesome prices

Em
Review №2

Came here for a quick oil change the other day. I had Erv, he was extremely kind and helpful through my whole visit! While waiting other staff members came and chatted with me and some other customers while waiting. Great experience!

Sa
Review №3

Bad... I scheduled app for service and after 2 weeks waiting I bring the car in on Saturday on my scheduled app.. They keep the car for 6 days and on Friday I received call that their tech was not able to see the car and it will be probably Monday... I pick up the car that afternoon ... the car was not touched.. unprofessional

Ro
Review №4

Cesar Mendoza is a professional sale person and help my family purchase a car with quality business support in what we are looking.

Sa
Review №5

I have nothing but positive things to say about this dealership, the service department, and its representatives. As I woman I appreciate those who take the time to educate and explain why a service is needed instead of dictating. Thank you Erv Janicki! I first brought my car here for a check after the original dealership I purchased it from had engaged in some dishonest acts. I was brought back to the shop and walked through the system checks. I was physically shown the parts of my car that were in great condition and shown and educated on those areas that may need some future work. I left reassured that I had made a sound purchase, but also with the knowledge that I have an honest and competent dealer to service my vehicle. I return about every 6 months for routine maintenance or oil changes. Can I get an oil change cheaper somewhere else? Yes. Is it worth a little extra money to know Ive received an honest quote from honest, friendly, and competent people? 100 %.

Li
Review №6

Super friendly staff, great service and comfortable while you wait for your car to finish being serviced.

Fa
Review №7

Kate was great, she helped me with purchasing my new car! Very helpful. The staff was also great and welcoming!

Ma
Review №8

Expensive thats all I know and can tell you. And that they have done a good job on my 2 Volkswagens.

Ha
Review №9

Taylor took great care of me! They went above and beyond to ensure the repair of my tire!

Du
Review №10

Great buying experience and Shehroze was fantastic to work with.

Vi
Review №11

Very courteous staff. Comfortable waiting area.

Jo
Review №12

Bought a new car... love the place

Ma
Review №13

Great customer service

Mr
Review №14

Cesar was great ! Thank You

Or
Review №15

Bad service 👎

Ne
Review №16

I obtained excellent attention, the sales department offers you options that adapt to your needs and seeks as much as possible to adapt to your budget. I recommend that you contact the seller Ricardo Echeverría gives exceptional attention. All the service in general is too good. I recommend visiting this automotive house

Information
34 Photos
16 Comments
Rating
  • Address:2211 Aurora Ave, Naperville, IL 60540, United States
  • Site:https://billjacobsvw.com/
  • Phone:+1 844-746-7929
Categories
  • Auto repair shop
  • Volkswagen dealer
Working hours
  • Monday:7AM–7PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–7PM
  • Saturday:7AM–5PM
  • Sunday:Closed
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Similar organizations