My husband and I went into the store looking for a mattress and the man Steve who works there was so snobby with a constant underlying tone of arrogance that we took our business across the street and was greeted very friendly with more options and better prices . This mattress one has signs outside that read 1/2 off sale and when you go inside and ask for mattresses that are “1/2 off” they don’t have any that’s false advertising. Everything is overpriced lo quality with a VERY rude customer service representative what a waste of time stay away !!!!!

This place is elderly abuse, beware. I brought my 94 year old Father in a wheelchair to find a new mattress from no sleep for months and was greeted by a liar named Lawrence who would say anything to make a commission, from a man that was gonna leave the store and go elsewhere due to the wait of the mattress being delivered, He proceed with all this talk after my father states he wouldn’t be around next week if he had to wait that long and was going elsewhere, as he is 94 with no sleep. Lawrence then proceeds with his lies and states he has the ability to get the mattress delivered 4 days later when he knew that was not happened. There are plenty of mattress stores that carry everything that MatressOne mattress offers without the lies and abuse of the elderly by taking advantage of a 94 year old man with diabetes in a wheelchair with no sleep, just because Lawrence could. Mattress one should really rethink their hiring methods and do a better job because really it does matter Lawrence when it comes to running a store as extremely poor service.

If you need a mattress, do not go anywhere but Mattress1. Joe the sales person is friendly, efficient and knowledgeable. He was very patient and didn’t push the higher price items. We were very happy and highly recommend Mattress1!

Update: We purchased this mattress on 11/21/18 with Joe who works their, Joe said they will deliver the mattress after the Thanksgiving holidays which would place deliver on 11/26/18. My wife calls them to confirm delivery date, they said they won’t be able to deliver until December 7/18. My wife gets a call from Mattress1One in Orlando Florida warehouse saying they won’t be able to make delivery on 12/7/18, because their truck broke down, they said they can deliver it the following day Saturday 12/8/18. We called the store and cancelled our order. Be careful with mattress one in Florida bad business.

Joe Gordon was awesome! Stayed open late for us, was patient, and gave us tons of info! Found the perfect mattress at a great price!

We bought a mattress from a lovely lady working there and paid for it that day.Then we got a call that it was out of stock.We went over to get a credit on our credit card and were told it would be 7 to 10 days to get a credit 😳.It took us 4 phone calls to various phone numbers and finally after 16 days we got a credit.Terrible customer service.

Bought two queen beds from Joe! He was very helpful and was there until 9 pm both times we came in. I appreciated the no pressure sales.

I went in too the Naples store on sept 3, we ordered a stern and foster mattress. They told us it was in stock and will be delivered in 3 days. That never happened, so I called the store they said it was on back order would take 12 days, that never happened a week later my delivery was finally set up for 8-12 on sat, that never happened so I called corporate they said driver would be here between 2-7 same night that never happened, the driver said it would be like 11 at night same night, so I called his bluff. He got upset hoping I would say let’s do it another day and cussed me out and said talk too his manager. So I called konday they delivered finally 2 days later. That’s not it so now that was sept so we tried the mattress as we have 120 days if we don’t like it we could send it back they will deliver a different comfort level. We picked it out oct 9 and it was supposed to be in in 7 days never happens . Said it was on back order out of stock be here in 11 days. Hmmm still never happened. So now here it is nov 5 and still no mattress and I paid them 1800$ for this mattress, so when I asked for. My money back they said there is no refund and that I would just have too wait for the mattress to arrive. So I’m getting a lawyer on this matter now. Very rude on the phone at corporate, and when I ask to speak to management they never let me they keep saying out of stock. So I called stern and foster they said they have plenty of mattresses and the are not back ordered.

Great job & knowledge of the products! Joe was amazing to work with!

Excellent experience- price matched the bigger name stores and was very pleased with the salesman!

The most disappointing experience with this company. The salesman is incompetent and the manager useless. They wasted our time and costed us thousands of dollars and never managed to deliver the entire ordre we had placed. I will never ever do business with this company. They could not care less for clients as soon as you have paid your bill, they treat you like garbage.

Joe was extremely helpful.....!Happy with purchase!