Weve used Beaman Toyota service since 2003, but will now be looking for another shop. On a recent visit for an oil change, technician marked almost everything possible as needing service -- fluids, filters, battery, wiper blades. Transmission fluid had been replaced 11 months (5k miles) earlier at Beaman, and we had replaced wiper blades ourselves and knew them to be in perfect working order. This suggested to us that technicians have been instructed to mark everything possible (nearly $1400 of recommended services). This has never been our experience over the past 17+ years. Such a disappointment.

I scheduled a 10,000 mile pre-paid service visit for my new Highlander Hybrid. Here is a list of my complaints: I arrived and the place to go was not marked; however I asked a man walking along, who guided me to one of the doors. It was an automatic door, but it did not open; the same man who guided me told me that the sensor for that door was on the fritz. I drove in and waited 9 minutes until somebody came to my car window; note that there was only one other car in that part of the garage -- the service person asked me whether I arrived before the other car or after it (I hadnt paid attention and didnt know). He asked my name and phone number and couldnt find my appointment. Finally he asked if I made the reservation on the phone or online -- I made it online. He grunted as if this was a mistake on my part. He started from scratch and input my information. I asked him how long it would take -- he said 90 minutes. I said, wow, thats a long time -- I said it had been much faster when I did my 5,000 check at Cool Spring Toyota. He said that Cool Springs didnt have nearly the business that Beaman Toyota had. All I can say is that Cool Springs was popping when I was there for the 5,000 mile check and very welcoming and quick. Beaman Toyota seemed deserted. I said Well, should I go to Cool Spring Toyota. The man said it was my choice. It was the first reasonable thing he said during my visit. I left. My advice is: STAY AWAY FROM Beaman Toyota SERVICE.

Lance was great and informed me every step of the way.

I would highly recommend this dealership to all of you out there who are ready to purchase your first or next vehicle. They will listen to you. You know what you want. Tell them.

The best Toyota service place. Very nicely and dont trick me. Very honest and a quality service.

I had my 2010 Corolla serviced. Dipesh (Di) walked me through every step and kept me informed along the way. He was courteous, professional, and efficient. Caleb was extremely helpful also. The Lyft driver, Michael, was professional as well. Just one question...what happened to the complimentary car wash? I didnt get one. Overall, I had a very pleasant experience!

Staff treats you like family, we love Beaman Toyota

Professional and easygoing service. I arrived on time for my appointment and was promptly taken care of. They gave me a comprehensive overview of my vehicle as well as recommended services. They also use Lyft for shuttle service and that process went without a hitch. Great experience!

Terrible service. Took 9 hours to replace a battery, I was told it would take 2-3 hours. Tried to upsell me on 3 maintenance items I didnt need ($750). Hounded 3 times to sell back my car and upgrade to a new car. Love my Prius, but I wont go back to Beaman.

Have leased a vehicle from this dealership for more than 6 years. Every three months my auto is serviced without charge. The service techs are great. The service provided is great. Plan on getting a 22 this year when they come out.

Quick and efficient service

Great customer service. Javis and Dee in the service department. They get you taken care of!

Very timely service. Process is simple getting you in and out. The prices are a bit higher but that is expected with the size of the business and location. I am a bit disappointed that after paying a $2,000 bill which included an alignment as soon as I got onto the Interstate my steering wheel shook as well as the truck. Leaning towards the tires were not balanced afterwards. Would’ve been nice to throw that in there.

Gary was so helpful!! The only car person who has ever offered his honest opinion upfront about what I really did and didn’t need to do to my car that day, and what could wait. I pretty much know nothing about cars and really appreciated his advice. Thank you!!!

The service was fast. The technician greeted me at my vehicle and explained what would done, he then showed me the waiting area and said he would come get me when my vehicle was ready.

Excellent experience and quality work. No unnecessary additions to service were proposed. Trustworthy servicing. My service representative Jarvis was awesome! He was transparent and kept open communication throughout the entire process. The waiting area is clean and comfortable. All staff were abiding by COVID guidelines with masking.

Every one was courteous and professional. They got my service done efficiently to include times when questions arose regarding additional needs my car required. My service rep (Sterling Gallien) even helped me to set up what additional would be needed on my next visit. It was time well spent.

Making an appointment online was easy. The facility was spotless and customer service was friendly and professional. Communication was excellent and the job was done on time. It was a pleasant experience.

I had my 20k mile service. Beamans service was great as usual. I could wait inside and get some work done while they worked. They let me know a tire was showing some wear and recommended (low pressure) an alignment to correct before it becomes an issue. They gave me the price, gave me other options, and answered questions. Thats all you can ask for. Ive never had an issue, this is my 3rd standard service visit, and the workers are top notch. Great place.

It was expensive but thank goodness for service coupons. Been taking my 2001 Highlander there for years. I won’t take it anywhere else. Eric is always friendly and I love his accent.

The service technician, Jarvis, was very upbeat and pleasant, and very attentive to my concerns. He fully explained the services needed or recommended a d made a very difficult day for me much better.

Clean well organized and making a customer effort. (although I was rudely treated by some guy who might have been at his desk on his lunch break, how a am I to know?). But my service rep was very nice and work is always well done. Been there for 25 years.

We were on our way to Florida and our tire was rapidly losing air. They got us in and out within an hour on a Saturday. Great service.

Corky, Jarvis, and the entire team gave me great service on my 4Runner. Most importantly they got my shaky front brakes working smoothly like the used to. I trust them and highly recommend.

The Service Group was so nice and very efficient. They knew exactly what I needed. Fast service too!

I brought my car in because one of my my speakers and my mic for hands free phone wasn’t working. They did tell me ahead of time that the diagnostic fee would be $80 for both things, which I agreed to because I knew I was going to need to replace them. Turns out all that needed to be done was reset the entune on the system. Didn’t even need to replace anything. Literally cost me $188 just to look at it and make a fix I could have done myself. The dealership is extremely overpriced.

Job done in a timely manner but after tires was rotated and leaving coming home not leaving home until Monday one of my hub caps was missing and the was special ordered by me they where not put back on right call and told service manager waiting to here something!

Great customer service! I pulled into the garage for my oil change, was taken care of right away, and my service was done timely.

Bought a Toyota Corolla at Beaman in 2007 and traded it in for a glk 350 back in 2017 at motor cars of Nashville. The glk was in need of repair every time I turned around and was costing me between 1000.00—1500.00 every 3months. It had me wishing that I hadn’t traded off the Corolla, which I had about 1000.00 total in repairs for the 10 years I owned it. I recently went back to Beaman where a kind and very helpful gentlemen by the name of John Russell sold me a great quality used car with a lifetime warranty on the drivetrain.Beaman stands behind their automobiles. Great quality. Great service. Great company. I highly recommend!Thank you John Russell for making purchasing a car a great experience!

Great service. Ended up buying a new car

Rep was Gary - Really good job. Clear information on current problem delivered in a timely manner. Repair completed as promised. Additional services suggested but didnt feel pressured. Will be back.

Awesome service! I ended up wanting to get more done than I had initially scheduled and I was still able to pick up my car after work! Ive always had great service here.

So my car was totaled in the tornado I am currently doing chemo so my church got together and raised the money to get me a car that’s reliable enough to get back-and-forth to chemo and I’ve only had the car for two weeks but I went ahead and got the oil changed so that I know it was up-to-date and went in to get a couple things fixed on the car they were minor that ended up being something I didn’t need to fix so we canceled those but during my oil change one of the Service center people came in and gave me this long list of things on my car that need to be fixed immediately one of which was an engine oil leak so with me just recently getting the car I called the dealership where I got it and they highly suggested getting a second opinion so I did I waited the two hours for them to do for an thorough inspection to find out there is no oil leak at all whatsoever and that I was being played because I was told that it was something that needed to be taken care of immediately or my engine could go bad or even catch fire if I’m not careful which of course terrified me and I was told it would cost a little over 3000 to fix this issue because it takes 18 hours of work because They have to take part of the engine apart come to find out that was all complete lies I am not going to go to a garage or dealership or facility that will lie to get extra money especially during a pandemic and an all-time high of unemployment and after I explain to them that they needed to stay extremely safe with my car and make sure they sanitize after anybody touches it with bare hands because I am actively going through chemo it is disrespectful and manipulative and only two of the things on the list that they gave me actually need fixing and that’s my brakes and rotors that’s it everything else is good but I’m going to be keep that list as proof until this is taken care of.

We purchased a 2020 Highlander Limited in July 2020. We live out of state but our salesman, Kenneth made the purchase enjoyable not to mention giving us a great deal! Darrel from the finance department was very helpful taking care the financing and paperwork. Everything was handled by phone, email and text. The car was delivered to our home in North Carolina just a few days after the sale was finalized! This is a great company to work with!

Lee Ann in service was great. 10/10 recommend if you have time to wait almost 2 hours for an oil change.

Kind of expensive once you use up all of your free services. Like $1,300 for 30k mile MAINTENANCE expensive. No repairs just maintenance, but I’m not a mechanic so maybe that’s normal.They are quick and professional though, and it’s factory work which is of course a good thing

Staff was friendly, informative! Got a Lyft road home while work was performed. And a Lyft ride to pick up. When work was finished. Great service all around!

Purchased a 2020 Tacoma from Tom Kim. Very knowledgeable about the product. He made it easy for me to buy a vehicle (no pressure). From the salesman to the finance office. Great experience and great place to buy. Rated 10 all the way. Highly recommend!!

Made everything easy and convenient for my wheel replacement and bumper replacement. Sterling Gallien was a delight to work with all the way around.

Firstly. I sent my car for in for a tune up. Apparently they were not authorized by me to replace my cabin air filter. So instead of replacing it... THEY JUST LEFT IT SITTING ON MY DASHBOARD. To put the cherry on top... my glove box was sitting on the floor and I had to ask them to put it back on! I would like for someone to please replace my cabins air filter

We had a great experience here! We were looking for a minivan and we got what we were looking for :-) Arnol started is off when my husband called with lots of questions, and when we arrived at the dealer, Tyler took care of us. He was incredibly kind and professional and took care of us through the whole process. There was an issue or two that came up and everything was handled swiftly and professionally. They worked hard to make sure we were satisfied. Thanks guys!

The things i like about beaman toyota service are: very clean bathroom,access to fresh coffee,friendly employees,prompt service and a great shuttle service. This company is always on the cutting edge.thank you.

Guy was courteous, explained the diagnostic costs, & will contact me when they have pricing for the services needed. Theyre also gonna knock out all the recall repairs they can while the car is there. So far its 5 stars.

Gary Looper was awesome and made the whole process super easy and stress free. He explained exactly what services for my car were essential and necessary and why. I love coming to Beaman on Broadway because I never feel pressured or uncomfortable no matter what services are needed. Everyone has always been super friendly and professional at this location in my experience so far. It is always intimidating going to a car dealership if you don’t know anything about cars but I feel confident bringing my car here. Thanks again Gary!

Lee Ann is the best. She answered all my questions and gave me advice. Thanks Lee Ann I called my insurance company like u advised.

Great service even with shorts of staff

Ive had such a great experience here. The work done on my car is excellent and the employees are very friendly and courteous. Marcus is the one who handled my case and he was awesome to deal with. Hopefully I wont need to have work done again, but if I do Ill definitely be using their service again.

Excellent service 5

AWESOME dealer. He was quick and very knowledgeable about the vehicles. He was a huge help and I suggest him completely. He was quick and financing was very quick too. They are a great dealership and I am glad I went there. My father has dealt with Beaman for years up until he had to move and was happy I went to them.Thank You so much

Was in town for a brief period and they got my car in and resolved the issue quickly.

Wonderful helpful service department that maintain all of my toyotas!

They replaced the battery in my 2011 Prius as we talked about on Monday. I called them mid afternoon on Thursday to get an update, and I was informed it was ready. They said they would call me when it was ready, but they did not.

My new car purchase was as seedless as the first new car purchase with Beaman in 2015! Warren took phenomenal car of us alongside management and Jiten in finance! Thanks guys for making these easy and keeping our wants and needs in mind ! Candice A

I had my car towed there after an accident because it was a Toyota and the accident was 2 blocks away. It was an absolute nightmare. No one contacted me after it was towed in. 5 hours later, I called them. It was still sitting in the lot and no one had started to do the paperwork to start the repair process. 2 days went by and no one contacted me after I faxed the release for the estimate to be done. I received an email from my insurance company that the repairs had been approved. 2 days later I called and was informed the had the authorization to do the repairs from the insurance company but it has been entered into the system yet. 4 days later I called and was told it was in the disassemble dept. 3 days later I called and was told it needed additional repairs and they were waiting on the insurance company. I contacted my insurance company and they called Beaman while I was hold to authorize the additional repairs. A week later, I called to ask when the repairs would be completed. I was given a date longer than the 30 days that my insurance company would cover a rental car. 35 days after the car was towed in for the repairs, it was ready. I had to pay over $100 for the rental cars 5 extra days. I was told that I would be reimbursed for the 5 days, but that has been 6 weeks and I am still waiting. The next day driving to work, I could hear a grinding noise every time I pull out from a stop. I had to leave work early to take it back to have it checked out. I was told it was the bearing plate wasnt in all the way. This is the first and the last time I use Beaman. I have worked with several repair facilities in Nashville in the 40 years I have lived here. None have I had to call and follow up on the progress of the repairs. They have called me, or sent text messages with the repair process. I have told everyone that ask about my experience.

I live in Fort Lauderdale Florida and was looking to buy a new 2020 Toyota Tacoma and had made contact with multiple Toyota dealerships around the nation and Beaman Toyota beat all of their prices. This was the easiest new car purchase I’ve ever made and I have made quite a few. Most dealerships give you the run around, however Beaman Toyota was honest and straightforward. Everything I asked for they gave me, and they also even gave me $1000 over Kelley blue book for my trade, so I have nothing but praise for this dealership! A big thanks to my sales person Renee Lynn for her honesty, professionalism, and integrity!

Welcoming, professional, got me a Lyft, performed the service faster than expected.

Ask for Octavis! Very helpful, friendly, and professional. He made the experience very easy and straightforward! Having a reliable and safe vehicle for my family of 7 is imperative and he made it important to him as well. You wont be disappointed at all! 10 stars!

The lady that I talked to was very nice and she checked on my van and made sure everything was ok

Great customer care, on time service. A+

I had a great experience! Danny was very helpful and knowledgeable. He provided honest suggestions and did not try to push me for a sale. He genuinely cared about my happiness and vehicle choice. If you go to Beaman Toyota call Danny!

I told the mechanic that the compression needed to be check but he didn’t listen to me and he did two other things before checking the compression running up my bill. If my compression would have been checked right away I could have saved myself over $1,500. I am very upset with my experience at your shop and will never recommend you guys to anyone who is in the Nashville area. My concerns were never valued and what I asked to be done wasn’t done.

Pleasant experience, I love being partnered with Beamon. Id recommend it to anyone!

Luis was my salesman for the second time in 3 years. What a wonderful young man to work with. Very professional and good at his job. The financial department with Nate was awesome as well. I’m from Nashville but I live in North Carolina and still trade here. Just a great experience every time!

Service is great but overpriced. Went elsewhere for new battery, an Interstate battery, and paid half as much.

Took about 2 hours to fix the flat tire. So, we got the free lyft ride home in addition to the free car wash😊

It was my first time buying a car and the experience was really good. From talking to the salesman Tim Gregory to taking the car on a test drive. It was all a good experience, and I love the car. Highly recommend Beamon Toyota.

Found a used car they had listed online. Arnol answered the phone and was very helpful and totally professional every step of the way. Drove five and a half hours from Indiana to get there and the car was exactly what we wanted and more than we expected. Everything went totally smooth and we are very happy with it. Would highly recommend this dealership and staff.

We had previously purchased a vehicle from Beaman Toyota for our son, and Steve Burris got us a very good deal. This Saturday we went back, tentatively just to research two different vehicles we were interested in. However, Steve again presented us with a deal on the one we were leaning toward and we just couldnt pass it up!Very happy with the service and attention Steve gave us, and also very happy with our new Avalon!

Sterling G. went above and beyond to make sure all issues with my Toyota Camry was taken care of in reference to all my concerns!!!

Service at this visit was fairly quick, less than an hour for an oil change. Not bad and no complaint. Employees are always courteous. However, for the third time In a row when I took my car in for oil change they advised me I need new air and cabin filters even though I frequently on a schedule change my own filters. I’ve had some other issues with Beaman Service I will not vent on this page. Prior to the service department reorganization two years ago they were five star which is why I purchased five vehicles over the years and sent recommendations who also purchased vehicles. I will continue to purchase Toyota vehicles but will probably look to other dealers in the area in the near future.

I recently bought a new Toyota Sienna and had such a great experience! I actually was dreading it beforehand because of an experience I had at a different location. Alex Teal was exceptional! He was so nice, helpful and knowledgeable! He helped us to find exactly what we were looking for! Beaman Toyota had plenty choices of different Toyota Sienna’s to choose from too! Alex made a big decision a lot easier to make!

Doing a great job considering the time virus and all thing considered.. Bringing cars to me is very helpful and you get to know the car better. Sales force is the best, they know what they are doing. I delt with Will Taylor and he was great to work with to buy a car.....Thanks for everything

Best service ever. Sterling Gallien came in on his off day to ensure a smooth purchase when we had to change our appointment. Extremely patient while we test drive multiple vehicles to ensure we were 100% pleased our purchase. No hard sales tactics, just a care to ensure our needs were met. Very reasonable price! Thanks Sterling.

I purchased my FIRST car from Beaman in 1979. Always have been pleased. Not too long ago, several of their service managers left! Danny was my favorite service manager. After Danny left, I thought I would entertain the idea of going to another Toyota dealer. Then I met Matthew and Zach. Both are great! Zach usually takes care of me. Zach is very conscientious, thoughtful to his customers. He ACTUALLY remembers myself and my cars! Zach is very honest and has a professional decorum. He is the BEST!

Luis Sulay you did an awesome job! thanks for the great service. promote that man.

Beth at Beaman did a great job! I had tried pricing a new Tacoma in Atlanta and Nashville and found that Beaman crushed the competition. I was turned off by Cool springs and there “lowest price” offer. Walked into Beaman told them had a bad experience with Cool springs Toyota even though I bought a Tundra there two years ago. Beaman gave me a price that made me go wow, finally we are talking real numbers. Don’t waste your time with other Toyota dealerships, go to Beaman and save the headache!

The Nashville Beaman service staff are always extremely courteous. They contacted me throughout the process. I thought I needed new brakes. The noise the brakes were making was apparently dirt. They must have cleaned them because there was no issue after the service. I appreciated their honesty. Ill continue to take our Prius to them because they do a great job, theyre honest about what needs to be done, theyre extremely friendly and professional.

My husband, Jim, was involved in a car accident in which our car was totaled, thus, we had to purchase another car. Because Jim had purchased a vehicle from Beaman several years ago and was pleased with the service he received, we decided to give them a try. We are both so pleased with the service and kindness we received from the staff, especially, Arnol and Mr. Wright. We would certainly encourage anyone who is in the market to purchase a vehicle to make Beaman Toyota their first stop!!!

Went to replace a recalled airbag system. Easy to schedule an appointment over the phone for the next day. They offered a free Lyft service after I dropped it off and when I went to pick it up after about 4 hours. Prompt service, friendly staff, and they even ran it through the car wash for me when I went to pick it up. Great experience!

Pretty good service . Employees were pleasant

Staff were courteous and professional.

Unfortunately they misplaced my car. Instead of bringing it to me once I paid, they took it back and parked it and hung the keys to be repaired.

We had a very nice and friendly Salesman. Everyone appears to be happy which makes for a relaxing atmosphere. So far, I am enjoying my new RAV4.

We purchased our vehicle 2 years ago after considering many other options and dealerships. We chose to purchase from Beaman Toyota because they were crystal clear with us, they didn’t try to up sell us, they were incredibly professional, they did what they said they were going to do and they got the best price and deal for us hands-down. Since then, our service has been wonderful and each person we’ve interested with there is always warm, friendly, welcoming and professional. We recently had our car serviced and Mackenzie helped us — he was very friendly and prompt. If you’re looking for a dealership that truly takes care of you and doesn’t just want your money Beaman is it!

We had a great experience with Beaman! This is the fourth car we have purchased from them and they were very accommodating and helpful in finding exactly what we wanted. They gave us the best price in the area on both the new car and our trade inAll of the staff we wonderful.

Not the same experience since the Beaman family sold to another entity.

The staff was helpful and kind to me

The sales rep (Steve Burris) I delt with was straight honest and was professional and super nice. I highly recommend asking for him as he will shoot you straight, with no pressure.

Chris Chambers and Antonio were extremely helpful and kind. The entire finance staff are wonderful to work with. Loved my experience with the entire staff. Thank You! Love my Toyota!

I just bought a new 2019 Buick Encore. While the salesperson was nice I really felt like they didnt give me the best deal. I had spent over 3000 in service work on my other car and it runs great despite the high mileage. Yet when it came time to trade I got next to nothing. I felt that the dealership really didnt have my interest in mind. Overall, I felt like I got a bad deal. But I liked the car which is why I bought it. I wont buy another vehicle from this dealership.My being a current customer meant little when it came time to buy a new car.

Tiffany serviced our car and did a great job. She was very polite and was very knowledgeableI cannot find the survey...if it could be sent again. I would love to give her a 10 .... We will ask for next time.

Had a very good experience at Beamon Toyota. Everyone was friendly and helpful. The best part about it was salesman Wesley Martin, he was the best and made me feel completely at ease.

They were knowledgeable and courteous.

As always Beaman service was excellent. My service advisor Zack DeRosa was super. Presented the repairs that needed to be made and kept me informed as to the status of the service. He was professional and personable. Making the experience pleasant. Thank, you Zack.

Best place and best experience I have ever had buying a car. They are great, honest people. Buying from them was so easy, and non stressful

I just got a new truck. I really like it and the unit really sold itself. Very happy that the inventory was there and I was able to make the purchase. The staff was helpful. It was a very pleasant experience.

The service Tech was very attentive, and explained everything that was going to take place. He even offered to pay an Uber to get me to my doctors appointment because my car was not going to be ready in time. They deserve all five stars.

These folks really know what they’re doing. Jarvis and Dana walked me through every step of what was going on with my vehicle (tire replacement and alignment), and kept me updated on the status of the job in the most efficient and professional way they could. No issues with the vehicle since.

My husband and I purchased a 4Runner from Beaman and we had a great experience working with Steven Welch (salesman) and Nathaniel Houx (finance manager). Steven was able to get the exact 4Runner we wanted (trim, interior/exterior color) and he we had a good experience working with him. Steven was quick to answer all of our questions and was straightforward through the whole process. Nate is friendly and he did a good job explaining the forms/numbers on the financing side and was easy to work with as well. Overall, we had a great car buying experience at Beaman. Thank you Steven and Nate!

Service was fine. They asked me to wait in the garage while they went to get my car. They said they’d pull it into the garage. I waited a long time and asked about it. Someone had parked it outside and not pulled it in as they said they would. Lots of wasted time waiting.