My genuine leather recliner lasted two years and the springs already broke. Not bothering dealing with their terrible customer service, this thing is going in a landfill. With the same money, you will get better quality at Jordan’s or Boston interiors.

We went to La-Z-Boy to buy a recliner. We were greeted by a salesperson who brought us to the section with the recliners. She was most helpful without being intrusive. We very much appreciated her assistance and found just the chair we were looking for. The only thing that would have put this sale over the top would have been a much shorter delivery time.

The Natick Store is wonderful, such knowledgable and helpful sales rep. However, dealing with corporate customer service was a nightmare. It has been 8 months and they STILL have not been able to help me (the two pieces of the sectional do not stay together and the brackets need to be fixed). Customer services reps (especially Crystal) were rude and aggressive. Finally found someone who could help (thank you Jessica and Britney!) and hopefully can finally follow through on the repair. Buyer beware!

Excellent service! Good selection of recliners even during a pandemic. Willing to help you in any way and make sure that you are comfortable in choosing the right furniture that works with your budget. No pressure in up selling or added service costs! They tell you everything up front. Fyi, dont be discouraged if delivery takes weeks to arrive. Its like this at most furniture stores due to pandemic.

Great customer service. We were asked if we needed help at one point but were not followed around at all, we were allowed to look at our leisure. When the associate helped us he was very friendly and personable and listened to what we were looking for, walked away for a minute and when he came back he had swatches we mentioned right in hand! We ordered one couch and will definitely be back when we decide what we are doing with rest of house!

Claudia is amazing!! Went in with no idea what I was looking for and being “that customer” ended up with a beautiful set. She checked prices and availability on at least 5 different sets, because I kept changing my mind, all the while being so pleasant and kind. The store atmosphere was relaxed and I never felt pressured to buy. Absolutely would recommend this store abs I will be going back for a recliner!!

Albert was very helpful while we looked for a new recliner. Gave us options and availability and answered all questions. He did not pressure us and found us a good alternative when our first choice was not available. Would definitely recommend working with him.

Paige was fabulous and extremely patient. She was incredibly informative and supportive. We were able to purchase a sleeper sofa with confidence

I had a great experience at the Natick store. I bought a beautiful fancy recliner at Jordan’s a few months back that is not comfortable for me so I gave it to my son. I went to La-Z-boy to purchase a replacement and I am so glad I did. Albert was very helpful and knowledgeable. He explained how to correctly fit a recliner to the person that will be the primary user. I love it. A perfect fit for me.

The chair is the way I expected it to look and feel. Amazing. Second time I sat in it I accidentally fell asleep. So comfortable. Rocks and reclines with ease. Manufacturing the product was faster than expected and the delivery was swift and prompt. Appreciate all the excellent customer service with the buy!

BUYER BEWARE!!!!! We purchased a couch and love seat from La-Z-Boy in January 2021.We were told delivery would be 4-6 months. This was understandable due to supply issues. However, 4-6 months turned into 8 months. We were never notified by La-Z-Boy of the changes. We only found out because we kept calling the store for updates. During one of these calls, we were told our love seat was in and could be delivered as long as we paid the entire balance due on our purchase. We offered to pay for the loveseat in full, but not for the couch, as they could not even give us a delivery date for the couch. They refused to deliver the loveseat unless the couch was paid as well. We refused. The furniture has finally been delivered. We paid in full. However, when the couch was delivered, it did not work properly. When we called the store, we were told we had 2 options - they could replace the couch, which would take months, or they could send a tech to try to repair the defect. We opted for the tech. However, the first available appointment the tech had was in 6 weeks. Perhaps our purchase will be satisfactory someday. La-Z-Boy - your customer service is some of the worst we have ever dealt with.

Unfortunately, I had a very poor experience with my recent order from La-Z-Boy. I wish I could speak in person to a customer service representative but it is nearly impossible to get ahold of a live person. The issue is they do not have good follow through and promised my recliner multiple times. I wouldnt recommend them to anyone.

We were assisted by Janet King. She was knowledgeable, very helpful and patient while my wife and I checked out nearly every chair in the store before selecting the ones to purchase. This was our first venture into a showroom since the covid-19 pandemic began and Janet made us feel comfortable and at ease. We are very pleased that we were under no pressure and allowed all the time we wanted to make our decision.

Very pleasant experience at Lazy Boy in Natick. Covid protocols regarding distance were in place, which was a plus for me. Nice selection of power recliners. Our sales person was very helpful & pleasant to work with.

La-Z-Boy seems to be the only brand with high-back couches, and the quality and selection are excellent. The service we received was also excellent.

Albert was very knowledgeable, thorough, patient and more than willing to find what we were looking for and the best deal they had. He was very accommodating by taking a deposit on the recliner I liked so I could bring my family back later in the day to finalize the purchase. Thanks a lot Albert!! Hope to come back soon for new purchases in the future! 😁😁

The sales process went very well despite placing an in-person order in October 2020 during the Covid-19 Crisis. However, the delivery process has been anything but acceptable. It has been 7 months since the order was placed, and there have been 2 changes in the delivery date during that time. No one has sent an email or telephoned to inform us of the delays. I do not consider this good customer service.

Great service very helpful employees great price a overall wonderful experienceLong time LazBoy customer

Bought a recliner. Told it would come in July. It is now July and we are told it will come in October. AND they make you sign a “CON-Tract” that says if you cancel there is no refund. Why? Because they obviously KNOW they won’t deliver when they say they will. TOTAL, COMPLETE con job. I will never, ever, ever give this dishonest store another nickel of my money. And I mean NEVER!!!

We had a great experience at Lazy Boy in Natick. Maria Claudia was very helpful and patient with us while we decided on the fabric for the sofa we selected. The showroom was beautifully set-up and the fabric swatches were easily accessible in a well-lit area.The only problem we had was trying to contact the showroom by phone . After many attempts and leaving messages, we never received a return call to see if they were open. (Due to Covid, we thought maybe the store had closed) So after calling we drove to the Plymouth showroom to make a selection of two chairs. Very inconvenient as the distance was over an hour’s drive. When it came time to purchase a sofa, again we tried calling Natick and again no answer or return call. I decided to take a ride to Natick and discovered there WERE in fact open.Anyway, we purchased a sofa while there. On the way home I thought of a question I had forgotten to ask regarding the type of foam used in the sofa, so I gave them a call. Again, no answer and no return call. There were 3 salespeople and no other customers in the store when we left. Extremely frustrating!I must tell you though, the quality of your products are outstanding! We have a sofa and chair we purchased over 30 years ago from Lazy boy and after many children jumping and “living” on them, they have held up great...I just got tired of the fabrics and decided to make the change .

Enjoyed shopping at the Framingham location. Mark was great assisting me. Would go back again in the future.

Claudia was absolutely fantastic! Helped us find the perfect set and helped us narrow down fabrics. She is so patient! Would absolutely recommend her. Cannot wait to receive our furniture!

Excellent experience! Quality furniture! Great sale price! Super customer service. And they dont hound you like most furniture sales people.

Great experience! Very knowledgeable and helpful. Jeff was awesome and made it fun. I went in not wanting to buy anything and left with a beautiful dining room table and chair set lol Paige was very helpful in helping me decide on which color and length would be best in our dining room. We will be back!

I would have posted this over a month ago, but Ive been enjoying my new La-Z-Boy recliner so much I just havent found the time! LolSeriously, Albert was a breath of fresh air in todays world of average customer service. I dont normally give 5 star reviews, because theres always room for improvement, but my experience was exceptional!

After +2 hrs of sitting on uncomfortable furniture at Jordan’s we strolled into Lazy Boy Natick and our awesome sales person Janet lead us right to the three sleeper sofas, let us lay on the air mattress and regular spring beds, and explained the warranty option in a super chill, non-salesly way. Janet was awesome!!! We’re going to come back to buy a sectional in a few months.

I had a very good experience with buying a chair for my mother. The sales representative sized the chair to my mothers height and specs that would make her the most comfortable and was able to relate to his own personal experience with the chair to better explain how the comfort should be tuned for her. Also the price was very affordable and was able to show us very nice options that fit in my price. Would for sure recommend this place to anyone who’s interested in purchasing any kind of furniture. Great customer service.

A very diligent sales person is a good sales person. Claudia was terrific.

Person who helped us select the chairs was knowledgeable and helpful in purchasing my chair.

Had a very good showroom experience with Claudia and Janet. We called Claudia to make the purchase because she was helpful. We were going to order online, but wanted to work with her.

The Furniture Gallery was well maintained, the sales consultant was very knowledgeable, they good quality products as well as the product I wanted in stock.

The staff was very helpful. I needed samples to check the fabrics at home and it was easy to bring home several to compare. They also set up my purchase in their system so when I came back it was really quick to complete my purchase.

Amazing customer service. The entire staff was extremely friendly and very helpful.Thank you Claudia for you amazing assistance.To the two gentlemen who loaded my car.....I’m most appreciate for your assistance.Tracy Welch.

I bought a Casey Rocker recliner yesterday. The service was excellent. My salesperson was Claudia. She was superb!

I went to La-Z-Boy looking for a small sectional. Jeff was SO helpful. I have a notoriously difficult time making decisions, but Jeff found me the perfect couch in no time. Such a beautiful store, such wonderful service, I will definitely be back!

I was helped by Mark Cameron at the Natick store. He was very pleasant to work with, very helpful in answering questions and I found the whole experience of choosing my sofa and loveseat very relaxing without any pressure.

Ok thanks.Prices are a little bit more than the expectedBut you had the chair we wanted.PS: controls on side of chair do not work.Not nice for a $2600.00 reclining chair.

Staff was friendly, waited until we had wandered around and started trying out the furniture before coming over.

Our salesman, Albert, focused on our need which was a recliner for our motorhome. He knew which recliners would be appropriate for our dimensions provided by me. He knows his products. Very knowledgeable salesperson.

I love my new loveseat.It s just what I. ordered and it is well constructed.The guys that delivered it were very cautious and professional.lt was well worth the wait and I would refer anyone to Lazyboy Thank you

Great experience! Big sale and fantastic sales person Albert.

Clean and comfortable store. Sales people were very helpful and not aggressive at all. Worked with Jeff who was very knowledgeable about all lazy boy products.

Working with Page at the Natick, Massachusetts store has been such a pleasure. So courteous and patient with me and my children. I had been on the fence about getting something from this brand but Pages knowledge was what made me make my final decision. She is definitely an asset to the La-Z-Boy company. I definitely recommend seeing her if interested in buying new furniture. The prices and quality are reasonable considering.

Very helpful in ordering the sofa over the phone, took the time to give me the SKU of the color in stock which wasn’t easy! So I had all I needed and was able to purchase with confidence. Thank you, Maria!

Service was very good and sales associate was very knowledgeable.

My old La-Z-Boy recliner lasted 30 years its a bit worn but now my son is using it so I knew I wanted to stick to La-Z-Boy because of the quality. I walked into the store and was greeted by a friendly associate who helped me with everything. I love my new recliner and could not be happier with the experience.

Very knowledgeable and patient staff who helped us pick out a sleeper sofa that both met our needs and was available for delivery within 2 weeks.

I took my elderly father to look for a recliner. He has severe Rheumatoid Arthritis so his arms and legs are contracted. He really liked the Greyson electric recliner. It fit to support the back of his knees, lumbar support is perfect and there is a handheld remote for the controls. Most of the chairs were difficult for him to operate as he cannot bend his arm, hand and fingers to reach control buttons and the lever was difficult for him to maneuver. We were told it would take 4-6 months to get it and could not buy the floor model. I called the next day and Mark did what he had to let us purchase the recliner. Claudia was amazing. She was so helpful and had all the paperwork ready when we arrived.My dad (andI) are so happy he will have a comfortable chair that fits his needs by Christmas. It’s like it was made for him. Thank you so much Claudia and Mark.

Quick, easy, friendly and Robin was super helpful.

We checked out a lot of things and decided to use the free designer service. After sending in some pictures and rough measurements, we returned a week later and met with Paige! She had lots of ideas and fabric choices. The sale gave us amazing prices for the quality furniture. It was a good experience, but well be waiting a long time for the furniture!!!

My husband and i went to La-z-Boy looking for a recliner. We worked with paige who was extremely nice, pleasant, very knowledgeable about the products and very professional. She offered great ideas and advice. She found us exactly what we were looking for. we bought the recliner andalso a couch. A wonderful experience all around.Bruce and Bonnie Sweeney

Everyone at the Natick store is very polite and helpful. I went in the other day to just browse, but wound up buying a chair. It was a pleasant process and the pricing was great. Update: the chair was delivered by two very professional men, and it looks great. Overall this was a very satisfying experience.

Went in to LayZBoy during Labor Day sale 2020. We couldn’t be happier with our experience. The staff was so friendly and answered all our questions with patience and professionalism. Also the safety protocols in place during this pandemic were great. Both the sales professional and the manager were above excellent and friendly. We are so happy with our experience.

I got a great deal on a James rocking recliner manual.

We found that the people who help us were very nice to work with and no pressure at all.All of or questions were answered and we felt we were very informed on the choices we had on what we were interested in.

We shopped in other furniture stores in the area. The customer service we received at the Natick store was exceptional. And the furniture is great quality compared to others. Big thing for us is the furniture is made in the USA.

As much as I love our couch and understand the current making/delivering issues related to the pandemic I am honestly disappointed with the lack of communication from Lazy Boy. We ordered our couch Aug. 29th and were delivered Jan. 14th. I had to call 4 times to have an update and never once did they call to keep me posted on what was going on (despite the 2months delivery delays). Please keep your customers posted. We understand the situation not the lack of communication.

Natick Location is the place to go. No pressure sale. Designer Paige K was very knowledgeable and great to work with.

They gave us a 4 hour window, then came 2 hours before that time. Left us scrambling trying to get back to the house

We placed an order back in August 2020 and, when delivered in December, we received a loveseat instead of the chair we wanted. Further scrutiny of the invoice showed other errors like discounts that were instead charges. We headed to the Natick store expecting the worst, but instead found our salesperson had been fired for such issues and Mark and Maria went above and beyond to make things right. Their response was truly admirable.

A+ experience at the Natick La-Z-Boy. The man who worked with us was super helpful with our tight living room layout. It was as if we were working with an interior designer. We will be back.

Wonderful customer service and attention by the sales person Claudia Webster!

The design team and sales people are great to work with. The actual production and getting the furniture has been troublesome. Originally 2 months, then 3 now we are hoping I get in January! Wanted it for the Holidays.

Good selection in the store, great sales people. The Covid restrictions limits inventory and delivery, which is understandable.

Great comfort and quality

Excellent service. I was in and out with ease. They had a huge variety for all sorts of price points. I was replacing the Lay-Z-Boy I’ve had for 25 years. Here’s to another 25.

It was a nice place to shop. Very large selection to choose from. A little pricey. We did find the same recliner at cardis furniture in South Attleboro. The sales womans name was Liz. Very nice person. Although everything was done over the phone and no personal contact we would definitely shop there next time

Worked with Mark and Virginia. Both were extremely patient and knowledgeable. Can’t wait to enjoy the new furniture!

Awesome experience, no pressure.

Albert, the sales associate who helped us was incredibly helpful and knowledgable!

Showroom is a good place to try out all their models. Really need to try before you buy. Different models have different head support, etc. that you dont realize until you actually sit in it.

Our visit to La-Z-Boy turned out to be a very good experience. We went in search of a lounge chair, but we came home with having two lounge chairs.The sales staff was very pleasant and most helpful.

Excellent experience at the Natick location after we purchased our new home. Paige was thoughtful, patient, knowledgeable and expert at designing a family room space for us that worked well in our new home. We are so glad we chose La-Z-boy and would recommend without hesitation!

Great experience! The Manager was knowledgeable, friendly and listened to my questions. Recomend visiting for beautiful furniture and excellent service.

Justin was very helpful and knowledgeable. There was no pressure to purchase, which is really nice. When we decided to place our order Justin took the time and made sure it was right. We will be a return customer. Thanks

They very helpful got a great deal on my new recliner

The Sales staff were very helpful and courteous. The chair was delivered when expected and the delivery person was courteous as well. Lazy Boy made furniture shopping easy. The chair is so comfortable that I have to kick my kids out of it so I can sit in it!

La-Z-Boy in Natick dealing with the manager Albert was OUTSTANDING. He explained all our options we wanted a loveseat and two matching recliners. He helped us find the correct size and comfort level. He was very honest and upfront about cost and the actually time it would take to receive our furniture. I would absolutely recommend dealing with him.

Very pleasant experience. Albert was both professional and helpful. Would not hesitate to recommend this Store and Albert to friends and family.

Staff is very helpful and friendly!

We are very happy with our new furniture. The delivery guys were very quick.

Mark spent quality time helping me pick up the best furniture for my new home. He was very nice. Thank you. I would highly recommend La-Z-Boy

Albert was an incredibly sincere and thoughtful salesperson. We needed a lift chair and he made sure we were completely happy with our purchase!!

Great! Very happy with our new sofa and the staff was very nice AND professional!

Albert met at the store and was able to find us chairs that matched and both My husband and my self found comfortable. Albert was very helpful and patient. I highly recommend La-Z-Boy

Nice showroom. Staff friendly and helpful. Furniture on the prices side.

I wasn’t planning to purchase a sofa, but the Natick store had up signs for 30% off everything! I’ve happily owned Laz-y-Boy furniture for decades so I went inside to check out the sofa options. My “must haves” were comfortable but supportive seats and a back without super puffy headrests; a soft fabric that cleans easily, and will work with my neutral lt beige walls, and last, but not least, a sweet spot for naps. My spouse arrived, after work, to join my search.The two sales people that showed us the floor inventory were attentive to our requests and had good knowledge of the styles and recliner features; no power features for us. We had chosen a sofa from the Jay group that we were happy with, except we wanted a different fabric, adding hundreds to the final price.As we headed over to the sales desk we spotted another possibility, the Hayes reclining sofa. This one had all that we wanted, a little more seat width for those naps and the fabric was perfect (no extra cost). Stick us with a fork ... we’re done! The last good news was that the sofa would be delivered on July 11 (only three days away)! Would I shop this store again? Yes, definitely!

Awesome couch

Justin is a knowledgeable and courteous sales associate. He greeted me immediately upon entering the store, respected my budget, informed me about fabrics and was instrumental in selecting the perfect recliner for me. He was patient and made reasonable suggestions given his eye for color and detail.

Mark at the Natick location was so helpful! He helped me find the chair I wanted and get delivery all set.

My husband and I bought a very nice lift recliner for our father/father-in-law. The salesman was very helpful. We expect it to be delivered before the new year. We enjoyed shopping at the Natick, MA Lazy Boy store, friendly people and no hard sales. We have every reason to believe that the chair will be used for many years to come. Thanks for being open on Christmas Eve.

Thank you for your wonderful customer service! You truly made me feel welcome in the Natick store! I appreciated your enthusiasm for helping me purchase the Paxton sectional and accent furniture that was in the catalog such as the cascade coffee table. Thank you for getting the Ben Moore paint colors swatch out to color coordinate fabric with our walls. Your customer service was above and beyond my expectations. The free design home service is outstanding! Enjoyed my follow up meeting with the computer image of my family room! Thanks so much La-Z-Boy of Natick! We will be back for sure!

I really like La-Z-Boy recliners.I have one and its old . Time to get a new one.I shopped around all over but couldnt find anything that compares. It was a really tough decision to choose between 2 style chairs and the fabrics.

I was immediately assisted with what I was looking for. My questions were answered fully and my purchase was completed within a short time. I have the item in my home now. It is perfect!😁

Paige was able to do a home visit and then show us a virtual room with sofa, table, lamp, and rug options! Truly made the experience easy and great! Couldn’t be happier!

Kudos to Albert an Justin for helping me quickly and completely resolve an urgent issue. A++ customer service.

Michael worked with me to look at reclining chairs of a size and shape that would meet my needs. I was interested in a chair I had seen online, but it wouldnt have worked for me because it had no arm to put it in reclining position. He spent a lot of time showing me other models and was very careful to explain all characteristics of each chair I considered. I found him very pleasant and professional, and patient as I decided which model would be best. He explained carefully the details on the receipt and details of my purchase. He was great to work with.

As a manager I can appreciate the learning curve of a new employee. Others may not feel the same way when on the precipice of spending thousands of dollars on a couch. I would suggest more situational training and/or more staffing if available.Also, as a veteran, I would suggest having a plan to handle veterans near veterans day. A discount that is the same as any civilians discount just looks like pandering. Dont worry youre not the only one.Overall, Im happy with my experience.

Seamless, quick, and tailored to my needs. Who could ask for more? Susanna was helpful and friendly from the moment we walked in the story. No pressure or stress as our three kids ran around the store looking for their favorite furniture. My wife and I found the perfect recliner for our new home at a great value. Very happy with my birthday present and looking forward to enjoying it for years to come. Thoroughly impressed with the service and speed. We’ll be back soon.

The delivery experience was great. The sofa was just what I was looking for. Beyond that, the La-Z-Boy experience has been piss-poor at best. A classic used car salesman-like experience between the sales folks in the branch and customer service experience after the purchase. No 800 number to reach customer service during non-business hours and the branch only picks-up the phone 25% of the time. Also, forget about their price match guarantee. What’s included in the fine print, which they don’t inform you or include on the sales contract, is that they won’t match 99% of other retailers.If you’re interested in purchasing La-Z-Boy furniture, then I suggest using the store as nothing more than a showroom to explore their options and see the furniture in person. Purchase online or at another retailer who will undoubtedly offer superior prices and customer services.