Customer service was excellent and super helpful, fast process and great communication throughout! Highly recommend

This dealership is great. No pressure sales and they work with what your budget is. The sales team is very helpful and answered all questions and the buying process was smooth and streamlined. They even were willing to stay open past normal business hours to process our sale as I had to get more paper work in order. Amazing customer service and sales team . Look here first when car buying highly recommend.

We bought a brand new 2022 vehicle from them, after calling them confirming the sticker price no add-ons, we show up and are presented with a 3000 add-on we dont want. They eventually backed down and let us purchase the vehicle. A few days later when we pick up the car it has a scratch on the tail. The on site manager documents it and says they will arrange & schedule a service appointment to fix it. We do not hear from them after that, so I reached out and the sales rep promises to call and set up an appointment. Have not heard from them, so now we have a brand new car with a scratch.On top of that, 2 weeks after purchasing this brand new car, the electronics are failing. Called for assistance they and they can not fix it for at least a month, maybe if we tow it in they would look at it earlier, but they wont provide a replacement loaner vehicle.Theyve had plenty of opportunities to show excellent service, but we have not received more than empty apologies with no followup action.Serious regrets, not happy at all

Went to Frank Hyundai to buy a used 2007 sonata. It ran fine, no issues during the test drive, 100,000 miles on it, honestly was really happy with my purchase. Next couple of days, the car would not start, and when I took it back, they said the fuel pump was bad. Two weeks had not even gone by and the car I just purchased had a bad fuel pump. They said they would fix the car for $650 dollars, AFTER WE JUST PURCHASED IT. CAN YOU BELIEVE THE AUDACITY TO SAY “yeah we sold you a car with a bad fuel pump, and we can fix it…. for $650.” Don’t trust this place, and definitely DO NOT DO BUSINESS WITH THEM!

Great service. My sister purchased her 2022 Tucson from here. We were helped by the salesman David. We were in and out with a brand new car in no time. He was such a pleasure to work with. Overall a great experience. I recommend working with David the salesman if you are looking to purchase a vehicle from here. He is very nice and well mannered.

I bought a 2007 Hyundai there 2 weeks ago for my son. Within one day it was not starting. I brought it in and they said the battery was fine but the fuel pump was weak. It was only 10 days after purchase and they would not replace it. They are the epitome of used car salesmen.. They would not make it right and I would not recommend ANYONE buy a car from them.

Im a long time customer & Frank Hyundai never disappoints. From the beginning of the sales purchase till even after the sale, their customer service continues to impress me. I will continue to be a loyal customer & buy my cars at Frank Hyundai!

Alexis Barnaba, Mark and the finance rep were awesome. They took care of me and Andy all my questions. Alexis sent out a link for me to review the vehicle and all the information before I came to the dealership, very helpful. Just an all around great experience. Would definitely recommend others to this location and the sales team and finance department.

THE WORST car buying experience I have ever had. Found my Tucson online for an excellent price which is worth the ONE star I’m giving it. The sales associate Loren was incredibly unprofessional and if it weren’t for the fact that we wanted that deal we would’ve left right away. He acted as if we were a nuisance. To make matters worse, the dealership left the low jack alarm system turned on and we drove it home and our battery was dead the next morning due to the power leak which we were unaware of at that time. I called the next day frustrated and the lady who was in HR I believe her name was Arecely was so rude to me and finally after begging her she scheduled my car to be looked at. We brought it in and they proceeded to tell us that the battery was fine and they charged it and sent us on our way. My car continued to die while being parked and I had to get it towed, charge the battery MULTIPLE times and beg associates to help me. I sat for LITERAL hours 8 months pregnant with a toddler in the waiting room as they ran diagnostics on my car and nobody cared to give me the courtesy of how much time was left or anything I had to keep asking every 45 minutes. Finally after my car had died for the 5th time in 2 weeks I went in and demanded that they check the battery and my alternator and they AGAIN said there was nothing wrong. So I jumped on google and called my father and he said it sounded like a “power leak” so I mentioned that to the manager of the maintenance side and he finally said they would test for that but it would take 3 days so I happily left my car over the weekend just to find out that it was in fact a power leak due to the alarm system that they failed to even inform me was on my car. All in all this was a nightmare experience. I am a very patient and understanding person who usually can find a positive to every experience but their customer service and lack of willingness to fully find the issue without having to be begged really wore me thin. Be very very wary about buying from this dealership. I am a true believer of customer service going s long way… thankfully I love my car but that has nothing to do with the dealership. If I could give this place 0 stars I would. Beware.

I recently purchased a car from frank Hyundai. The sales man George Martinez was very helpful and patient with me and answered all of my questions, he made the experience of being a first time buyer very easy and enjoyable. I recommend him for your purchase. Thanks George you were awesome!.

After shopping other dealers for my Hyundai Ioniq, I purchased from Frank as they had the best availability of stock on hand. Frank Hyundai was also the dealership most clear on the out-the -door price. EVs are a new thing and, Frank made some mistakes, from delivering a car with no charge upon delivery to misunderstandings on State fuel rebates. In the end, the dealer made good on all my problems. Im now a happy customer. Special thanks to customer service manager Adriana Martinez for her dedicated service on resolving my issues. Looking forward to future purchase of the new Ioniq 6!

Id like to give this place 5 stars because they provided excellent service on what I asked them to take care of. However, when I received my car after they were done working on it, my drivers side window would not roll up. Granted its an old car, salvage title, and the other windows arent in the best condition, but it was working when I dropped it off.They were supportive as far as waiving a diagnostic fee. Theyd check to see whats going on for free, which I was happy about. Theyre still disputing whether or not the window came that way since its a he said, she said now.What Im most upset about though, is that if they are in fact responsible for my window not coming back up, I have to wait another month before I can even bring my car in. That means I have to drive around with my window open for a whole month. Thats what is most upsetting for me as that really limits where I can drive my car.

I had an INCREDIBLE experience with Patricia Enriquez! Such a beautiful presence didn’t feel pressure at all, just supported and she paid attention to every detail of what I was looking for. I felt very confident in choosing my vehicle.

Koo and Dahlia were so helpful! Helped my dad and I find a car that suits our needs and budget. Very kind, very transparent!

Patricia Enriquez is the most professional and she has a lot of car knowledge and is very friendly. Definitely will be recommending my friends and family to visit her and if you see her definitely recommend buying a car with her! I had the best experience!

David was exceptional to work with. Personable, knowledgeable, and somebody who truly cares about the people he’s working with. He makes you want to buy a car with him and makes you believe you’re in safe hands.

First things first: The sales team and sales manager are great! I had a 2015 Elantra and it was totaled parked outside my home. After settling with the insurance company, I went in to Frank Hyundai for an upgrade. I had the best experience with sales and finance. I ended up leasing a 2022 Elantra SEL, which I loved. A few days after leasing my car, it started losing power when stepping on the gas and releasing a lot of white smoke through exhaust. The service department was not helpful: they didnt give me a loaner and said they MIGHT be able to give me one AFTER diagnosing the vehicle. I called 48 hours later and they still didnt have a diagnosis. They ended up giving me a loaner a week after I took my car to the dealer, but I had to fight them on it. They kept going radio silent: if I didnt call or text for an update, they wouldnt bother contacting me. Three weeks after I took my car in, they said it was fixed and I could pick it up. I picked it up and 5 hours later the check engine light comes on. I took the car back the next day and again, I had to fight them on a loaner. The service manager wanted ME to find out who was going to pay for the loaner (shouldnt that have to be her job?). Her assistant called me the next day and told me they had a loaner ready for me, after I picked it up, I received the following e-mail from the service manager:Mrs. CamachoI came back lunch to find out that you picked up the loaner. I was waiting for you to get confirmation on who was going to take care of the charges. My team also indicated that you mentioned that we had agreed to have the vehicle ready and that is not correct. As a courtesy I am providing you with the loaner (since you already picked it up) until Monday afternoon. Since I have a list of customer that Hyundai has already approved alternative transportation. Remember that I had explain the process set by the manufacture.I also see that the contract was under your name. This has been rectified because it your be under Mr. xxxxxxxxxxxxxxxx. I look foward to hearing from you as soon as you hear from your case manager.The service department has the worst customer service Ive ever encountered.Needless to say, I do not recommend Frank Hyundai and Im never going back there.

Tracy Salazar was very helpful and focused in resolving my issue.

I came into Frank’s used cars and was greeted by Kim. She took the time to understand the needs we had for our next vehicle and showed us to our best options. She was pleasant, attentive and very knowledgeable!

In my 79 years, buying cars along the way, this is the finest dealership I have experienced. Nice people who r fair, honest, and sell an excellent car. A comfortable place. Today Jesus in service helped me with getting the car protectorant.applied. So thorough, professional and kind. Thank u to Frank Hyundai employees for my positive experiences.

Just bought a Santafe SLE 2022 on the fourth day athe car tilted and a red light appear with the legend Emergecy brake appear, went to the dealership, and they couldn’t help me. And made me feel bad. Saying it was a sensor when I am driving to close to a car.So today October 22 of 2021 I have a new issue with the alert of engine overheating and the thermostat indicating almost all the way of overheatingThis time I called the sales department of Frank Hiundai with cero help from them.I also sent pictures of the car alerts and they didn’t answer anything or cero comments.I really don’t recommend this car

Horrible service. I brought the car in Thursday morning (took 30min just to drop it off) because the airbag sensor is on. I was told it wouldnt be ready until Monday. Comes Monday, and they JUST did the diagnostic test TODAY!! WHY THE HECK DID YOU NEED TO KEEP THE CAR FOR 4 DAYS?????? JUST FOR A DIAGNOSTIC TEST THAT WAS DONE 4DAYS LATER. anyways, they need to order the part and I need too bring it back. The service advisor Kaitlyn was rude! When she called she didnt leave a message, when i called her backed she rudely asked, didnt you hear my message. I said no I didnt get any messages. She rudely made sure I knew she was right and I was wrong. I went in to pick up the car. There were 3 people there in the office. I was there for 10min until someone acknowledged me. Kaitlyn didnt even bother to help me. The gentleman that finally helped us couldnt even tell me anything because hes not the advisor on the car. WORST service ever. I Hope they dont keep the car for a whole week while fixing

I just bought my second car from Frank Hyundai. I went online and found a 2019 Hyundai Kona. It had low miles and was priced right. I electronically filled out a request to check availability. Kim responded in just a few minutes. I made an appointment and went down to the dealership. She greeted me and showed me the car. I was very impressed. She really communicated well and very professional. I had a trade-in and their appraisal of it was very fair. I needed to show the car to my wife and they let me have it for the afternoon. We returned and purchased the car. We went into finance and Danielle did the paperwork. We had our own credit union financing and she was very friendly and not pushy about anything. She did a fantastic job. Not pushy and no hard sell. Also Angel the manager remembered me from our first purchase there five years ago. I have nothing but positive things to say about Frank Hyundai and their staff. I think Hyundai is a very good automobile in the treatment by the dealer could not be better. Five stars and keep up the good work.

It was a great experience with Frank Hyundai, the best place to get your car. The personnel were wonderful. The latest Hyundai models dope! You must experience it

OMG! The customer service was fabulous! David Corona did a stellar job explaining everything to me, answered my multiple question, and worked with me and my situation. I am a happy customer.

Alexis Barnaba was a great sales person. She made my experience with Frank Hyundai a good one. I didnt find the car I was looking for, but I will recommend Frank Hyundai to everyone because of Alexiss awesome customer service. Thank you. Angela Land.

Had a great experience with my first time purchase with George Martinez, he was attentive and helpful super patient with me. I highly recommend him for your car purchase.

The little blonde one, I think Kimberley? was amazing! So friendly and knows her job well.

Sorry. But it is the worst experience of my life. I bought a new car less than 40 hours ago and they do not let me change it for a better option. They do not respect the buyers guarantee. I have 3 days to change it without complications, so says the page of: www .hyundaiusa.com, I have all the requirements for this process and both the general manager and the other members of the dealer tell me that they do not know that this exists. Please do not go to this place, it is a scam! And they will not respect you as a customer. I have a case number with customer service, which will reach the national level! … If you want to change your car believe me they will treat you like a dog !!!!

I always appreciate good customer service; David C. was very helpful and for being so young has that good old fashion customer service . Thank you I will definitely come back here and recommend this place.

Would not recommend purchasing from this dealership. The car shipping prices are falsely advertised on the cargurus website and they are not willing to honor the pricing they advertise (or remove the advertisement). Even after that I still was ready to purchase a vehicle from them but unfortunately experienced very poor customer service. I had a simple question that I was curious about and never got an answer even after calling a few different times to follow up and talking to 2 different workers there.

The most shady dealership in Southern California. If you have to deal with Alex Cerda, be extra cautious! You better do like me, and always have an audio recorder when going to buy a used car. Always ask “Is my loan approved and secured?” And if they ask you to sign the contracts again because there was a mistake or they have a better interest rate, be careful, it might be a trick.

Very friendly and honest. Ryan was very helpful. Great customer service.

Very attentive, answered all my questions. Happy about my purchase. 😊

Kavi was personable and helpful in answering any questions I had. If I ever need help looking for another car Kavi will be the guy I reach out to. Great service.

I dropped off my car for warranty repairs at Frank Hyundai. There was some delay with getting proper parts from Hyundai, but the rep, Kaitlyn, was extremely helpful in keeping me updated. She also offered me a loaner on several occasions due to the delays. Many thanks to her. I have always have good experience with Franks service department.

The Frank Hyundai Team that took care of me, namely Mario Martinez, Ron Ellis, Danny DeSantiago, George Martinez, and Arlene Perez, made the experience so pleasant and smooth. It was worth the 3-hr drive from LA to deal with these people and buy my 2022 Santa Cruz Limited from them. The entire transaction was straightforward, upfront, and transparent. No one was trying to hide anything or pull something sneaky off.Frank Hyundai is only one of three honest and fair dealerships in SoCal that choose not to put profits above customers. Everyone else deliberately marks up their vehicles 5K-10K above MSRP.This was the most painless transaction and excellent car-buying experience Ive ever had.Thank you Frank Hyundai Team for upholding the banner of customer excellence.

Professional service start to finish! I really enjoyedMy new vehicle purchase experience.

I would like to take this time and say thank you so much David for your knowledge and great customer service I will definitely come back here again and recommend people!

I had a great experience with Alexis Barnaba being our car dealer .Shes a great sales person and knows her cars and cares about her customers.

Thank you for the great customer service that you offer, it makes the car shopping experience a lot less stressful.

Excellent customer service Dahlia was really helpful and answer all my questions. Im definitely will recommend her with my family &friends!!

Thank you David, for explaining all the features and helping me decide on a good purchase I will be back

Felt very welcomed today coming in, Thanks to Kavi shottland for the amazing deal and service! Very pleased thank you.

** BEWARE BEFORE BUYING A CAR FROM HERE THAT CAN SHUT DOWN IN THE MIDDLE OF FREEWAY***I bought Hyundai Ioniq 2019 in February 2021 from Frank Hyundai, the engine SHUT DOWN on 09/06/2021 on a busy freeway I-8, while driving in middle of the road, Car was towed and brought back to Frank Hyundai same day. I am under warranty and was told By Ryan that the engine will be replaced, TO THIS DAY, we do not receive any updates unless we call and all they say is engine is coming from Korea. No loaner was provided, I am also paying extra bumper to bumper coverage. When you call Hyundai, they have no record of the information provided by Frank Hyundai.WE WERENT EXPECTING THIS KIND OF LOW GRADE SERVICE FROM THIS REPUTED ESTABLISHMENT, ESPECIALLY REVIEWING THEIR HISTORY HOW THEY STARTED FROM A BAKERY TO WORKING HARD AND BUILDING REPUTATION, UNFORTUNATELY MONEY HUNGRY EMPLOYEES THAT ARE ONLY WORRIED ABOUT THEIR COMMISSION AFTER SALES AND THEN WASHING THEIR HANDS OFF.MARK THE MANAGER, we werent expecting this kind of service from this reputed establishment. I waited a month to write this review, we are suffering as the car payment is going without a car, we are using Uber, we are still on waiting list #5 for a loaner car SINCE THE START OF THE PROBLEMS. UBER IS NOT CHEAP and my hard earned money is going towards a car payment that is not there to be used!!!!LAST CONVERSATION TODAY (10.01.2021)WITH ANOTHER EMPLOYEE, THAT INFORMED US, THE CAR CAN TAKE ANYWHERE FROM 1-3 MONTHS TO BE FIXED. ARE YOU KIDDING ME, I TRUSTED YOU AND BOUGHT THIS CAR, THAT HAS BEEN GIVING ISSUES AND WAS ALMOST GOING TO KILL US IN MIDDLE OF FREEWAY.ALL THIS TIME I WAS TOLD A LIE THAT IT WILL BE READY IN A WEEK OR TWO THAT HAS NOW TURNED INTO A MONTH.AT LEAST BE HONEST WITH YOUR CLIENTS

I had the most amazing experience when buying my first Car ! I received the best service from Angel Galvan ! He was really helpful throughout my buying experience ! I am definitely recommending him to friends.

Special thanks for our salesperson (Alexis). Very helpful and professional.

My brother & I were very pleased with the wonderful, positive & friendly service that we received yesterday. Darrin went above and beyond helping us find a Tucson. Ervin the finance manager was also great at his job. I will tell others about your dealership. Thanks, Laura

Great hospitality and variety of inventory. Fair offer for my KONA.

Angel Galvan was so helpful during my car buying process. We upgraded and i am happy with my purchase.

Friendly place, the employee Kavi was really nice and helpful shout-out to him.

Esteban was very helpful.he had patience for all my questions and was determined to help out.

Got really good deal hyundai palisaide Calligraphy when dealers around the area marking up by as high as 10,000 dollars!! Was happy with purchase

I love these guys. The women and gentleman that work here are very professional and make buying a car enjoyable and easy. They service department is also great. They are transparent about their prices and are a pleasure to work with. I love my new Kona, Thanks everyone at Frank Hyundai.

George had great customer service and was very knowledgeable about the SUVS highly recommended working with him at Frank Hyundai!

Many thanks to Kim Jones, Angel and my Finance guy with the purchase of my 2017 Veloster. Angel, an extra thank you for gifting me with an Uber to get me to the dealership! To my Finance guy, Senior North Carolina for sweatless financing. Also thanks to Danny De Santiago and Mr. Mario. I got the car I needed and desired for my new job which starts in October. I must admit though, I do have a due bill for Service issues with my vehicle, however I am sure Frank Hyundai will provide excellent Service on my used car. Looking ahead, I look forward to a greater experience with my used car and with Frank Hyundai. Safety and wellness to you and your families. Many thanks again. Pastor, Mary M. 🙏🏽

KAVI was polite & helpful.He gave me great service

Thanks to Angel Galvan for all the assistance, answering our questions and for such a great customer service experience!

Kaitlyn scheduled my recall fixes with promptness, professionalism and a smile 😊. Thank you

Jason is always very helpful. It was only sad that they dont offer the shuttle or courtesy rental cars. Overall, I will always come back because they have made the huge improvement in staff. It is just very difficult to get an appointment to work around my schedule.

The parts department is probably the best parts department I have ever gone to. Every worker is so friendly, very helpful and super knowledgeable. So I rate the parts department a five.However, the service department is terrible. I would never recommend anyone taking their vehicle for service to Franks Hyundai. The people that are working there should not be dealing with the public. They have zero people skills and are plain rude. The manager of the Service Department could learn a lot from the manager of the Parts Department.

Kaitlyn was super helpful in answering some of my questions and very friendly about my whole service visit !

It was a great experience when I bought my Mercedes thank you David. I always recommend David at Frank Hyundai.

Brought the car in @7:30 AM for recall repair and will not get it back until tomorrow, was not notified of the delay. Cannot recommend this type of customer service. Will never return to this dealership unless forced to.

I had a horrific service experience. The service coordinator was curt and short. Went in to get air conditioning checked and while there oil change. The air conditioning was out a couple of days before where the temp outside was high. Scheduled service. Was told it took 24 hours for diagnostic. This is at 10am on Thursday. Waited all day Friday for a call back on diagnostics. 3pm called and was brushed off through service operator from service coordinator that car was with technicians. I assumed it was being worked on. Started calling and messaging :/ text help, at 4;30 because I got pit on hold when I called back. Finally got a call back at 6 that air was working ok “tech ran it all day”So I had to wait until the morning to get my car. Had plan that evening but alas had to cancel. The coordinator should have talk to me at 3 and we could have decided then that air was working fine for them (apparently they just run your car to check air conditioning).48 hours for a oil change!

I really wasnt looking forward to coming here, but the service I received from Patricia was fantastic. Questions and concerns were answered, and was even given info I didnt even think to ask. Talk about being attuned to a customers needs. Thanks, Patricia!

This place is the most straight forward dealership that I have worked with on our latest car shopping adventure. They didnt try to trick us into extras and were very up front about what they could do on pricing. I would recommend this dealership... and I am extremely picky about who I do business with.. especially car salespeople. Thank you Frank Hyundai for dispelling the stereotype. Go see Dezi!

Angel Galvan was extremely helpful and answered all my questions.

Kavi was very kind and caring I definitely recommend Frank Hyundai.

My husband and I came in looking for a used car with certain requirements. We were quickly greeted by Tanner and Alexis who made some great suggestions. Alexis was very easy going, but still professional, which is refreshing and appreciated (we’ve walked out of dealerships Because I don’t like pushy sales people). He was also professional and answered all of our questions.Sasha from financing was so friendly, and she went above and beyond to make sure we were happy and well taken care of.We are very happy with our car buying experience today. Thanks, team!

Sales people were great! They continuously pitched leaving a down payment with a credit card “to get the points” but then their machine broke and couldn’t process the credit card payment. The financial girl helping us called her supervisor (Sasha Keast) on speaker to let her know the machine wasn’t working and Sasha rudely hung up on her and told her she was with her own clients, which left us sitting there in a very awkward position. They asked if we would leave a check and we agreed just to get out of there since we had been there for about 3 hours. We asked if once their machine worked again they could process the card payment as we previously agreed but Sasha Keast then proceeded to try and humiliate us for trying to get our points from our card instead of just paying cash. We responded that it didn’t matter the amount we got back in our card for points, it was a payment method they offered. Sasha Keast is a supervisor but I really think they need to reconsider her position dealing with customers since she seems to lack sensitivity and awareness for other peoples financial needs.

5 stars for Daniela finance manager!!! Her cheery disposition saved the experience at Frank Hyundai National city! Also thank you to our sales guy J.C. you really know your Ionic info!

George is always great help at Frank Hyundai. Always very polite and answers any doubts I have.

Frank Hyundai was very helpful in getting parts for my Sonata. Prices were fair and the staff was friendly. Great selection of accessory items and snacks. Even have drinks for sale!

Kim helped me at the dealership. She was knowledgeable and very nice.

David made my experience at Hyundai very wonderful.

Great deals on new cars. I have now purchased 2 new cars here, a 2018 Tucson and a 2020 Elantra. Both are great cars! They want me to trade in my Tucson, but I like it so much I am holding on to it!

Kim was amazing!! Very helpful

Really nice work good attendance people and fastes service

I had made an service appointment today. If an appointment is made, than service should be started and finished at s reasonable time. Why else make an appointment. This is the worst service department in the country. I do not recommend bringing your vehicle to them.

The car buying process is easy, no pressure. Everyone was kind, knowledgeable and efficient. I LOVE my new car!

Like some other reviews mentioned, its hard to trust their service department when they want to charge you $399 for windshield wipers replacement and another $373 to replace a gasket plug 🙅‍♀️Additionally, when I took my car in for some manufacturer recalls, they did not even reset the warning lights after replacing the parts AND my car now has weird issue with the sensor that recognizes whether the key is in the car or not. I never had this issue before and its super annoying!

Very good sales department, unfortunatelly the post sales service is one of the worst I have experience in my life. The dealership GM Chris has very poor sense of customer service and it is sad since good service starts from the head...my Palisade is a great car, Hyundai service is very poor.

From the time I called about the issue with my car through the time I picked it up, everything in the process was smooth and hassle free! The experience was surprisingly painless and relatively quick:I was expecting the worse due to my unpleasant experiences with other car shops and car dealerships servicesThis recent experience had shown me that I can trust fully Hyundai car services at Franks Hyundai Thank you for gaining my confidence!

We looked for a car for a very long time until we finally went to Frank Hyundai. That was our last stop. Great prices and customer service. Special thanks to Sasha in Finance. I love my Sonata!

Came in today for a SIMPLE task. Updating my insurance policy. These people had me waiting 30min plus. Saying someone in finance would get to me. I sat and watched BOTH finance girls walk around, chatting. Even when they weren’t with a customer. Not even the decency to check in on me. Ive had a problem since last week. Unbelievable.

Over the years, I have had great experiences with both their Sales and Service departments. (I cant say the same for other locations Ive visited.) I wish they were more than just a Hyundai dealership though.

Me and my husband Went car shopping on 01/18/21 . For a It was pretty late and after going to several places our last stop was Frank Hyundai. While we we looking around the lot I didn’t see anything that I liked so me and my husband were heading out the parking when I saw an affordable car parked on the side and I saw ARLENE walking outside and I knew that she was bilingual she got my attention. I preferred someone who spoke Spanish to better understand all the process of buying a car . Well long story short I wanna say that she was super friendly and willing to do whatever it took to please us . We ended up buying a car and I just want to thank her and Angel for your sevices you guys were awesome .

100 percent satisfied with the friendly and paid attention to what we really wanted

Bad servicie and atitud..

Love it! Edwardo, the service manager is amazing and works very hard to keep people coming back. Eddie is amazing service dept personnel and I will look forward to Hyundais electric car line coming out soon!

From start (11-30-2020) with the purchase of our Ford Focus 2015 at Frank Hyundai in National City, to finish, when the title was received from DMV and the DMV registration was in place (on 3-22-2021), and leftover questions helpfully answered (3-26-2021), the Finance Manager Sasha Keats at Frank Hyundai, made the purchase of this car for our 16 year old daughter both simple and pleasant. Any questions, including those subsequent to the sale, she answered with the clear intent to be helpful, and did so promptly. Sashas style is one where I, as a customer, truly felt prioritized and carried throughout this process. In retrospect, I can conclude with confidence, that this is the kind of sales representative anyone would wish when purchasing a car. - THANK YOU, SASHA!

The staff in the store from the salespeople to the mechanics and finance are such a helpful and very honest group which has brought me and my family to come and buy our third car here.

Angel from the finance department was awesome. Not only did he help me get the car but he was also able to lower my monthly payments and checks on me periodically to make sure the car is doing me and my family will. Im very grateful for his help. Thank you.

Friendly people good vibes great selections of cars. Angel and kim were awesome

Good prices, good timing, great staff.

My husband and I had a wonderful experience at Frank Hyundai! Everyone was very nice and professional and we got a great deal for the car and extended warranty. The process was easy and paperwork was fast. It was the least stressful car buying experience weve had!

Service department was nice and professional as usual. Maintenance was handle in a timely manner, Angel was helpful in explaining my VIP car services.. The new 2019 Kona had me ready to trade in my 2018 in but I love my gurl tutie 😂😂

After some miscommunication with my sales person the manager Mike Card stepped in and took good care of us. He was professional and took the time to make sure no further misunderstandings occurred. We ended up getting a very good deal. The loan department was very good and was able to beat my credit union rate and saved us money. Unfortunately, there were several things not right when picking up the car: only one key and have to come back another day to pick up the second key, small paint chip on bumper, and the detail job was terrible and actually messed the interior of the car up leaving spots everywhere and two stains on the drivers seat picture here. Mike did call me and assured me theyd be calling me to schedule a time to fix these issues.

Great experience on this visit. Smooth check in and check out; service technician that took care of me was fabulous.