I walked in and asked if I could get someone to look at my battery and see if it still had life. The guy acted put off and said it was busy. I asked how long the wait was, his reply was it is a convenience for him to do that but he was too busy. I wish I would have gotten his name, his name tag stated he was vaccinated and he was a large man. He was either overwhelmed or just not a happy person! I do realize Sunday is a busy day, but he did not need to be rude and dismissive. Very disappointing because this place was recommended to me for having quality customer service. I did not receive any quality customer service and I was just asking questions.

Went in ask for help finding my parts, got them and was out in no time. Straight forward and everyone seems to know what they’re doing.

Excellent customer service. Leopoldo was extremely helpful.

Very helpful and friendly staff. They never disappoint.

Great spot for all my car needs and if you sign up with the rewards program. You can earn points

The large man that works there is very rude to his customers. Just as I walk in and didn’t say a word he is already being rude.

Great store same products as the U S some prices real high

It’s all positive vibes environment, I am a mobile Auto technician and this is one of my favorite stores to come buy parts when I’m working in the area. Walter is my go to guy he’s great very knowledgeable and resourceful always helps me find what I need. His boss Marco is also great and very helpful, Both Always offer me a great customer service.

A long line to take care of our shopping needs (10 min. 2 workers at front only)After that, customer service is alright.

Marco was super helpful with checking my battery & changing it out for me. Super quick & easy process.

Terrible service couldnt even get store credit for a battery that we purchased I mean I understand company policies but they need to change that asap or youll loose customers like myself and take my money elsewhere its terrible that I spent 120 dollars and Im stuck with this battery and most likely loose the money spent on it but its okay yall keep up your BS policies and youll loose loyal customers like myself

Had exactly what I needed.Yeah Baby

Very helpful when dropping old rotors to be recycled.

Go to Zone Auto ZoneI Love thus Auto parts they always have what Im looking for not talking about Prices 🤓👍

This Autozone actually closes a little before 9pm then the employees just sit inside waiting until 10 to leave. I know cause ive needed things at 9pm and thought this place would be open and no. Theyre just sitting inside with the door locked.

Came in with a bad battery, got free testing and great service from Marco.

Been shopping at AutoZone before they were AutoZone. It was called CHIEF Autoparts. Id like them to hire people who know about vehicles to work behind the counter. Overall Im very happy with the customer service that I receive at AutoZone. I changed my oil and needed to recycle the filter and old oil.

Ok Marckel (sorry about the spelling) the store manager helped me with a battery change on my PT cruiser, talk about going above and beyond, he not only replaced the battery for me but did a battery cable maintenance for me and wouldn’t even take a tip, WOW! What service, I’ll be back along with everyone I can tell about this.Doug

Amazing Service, Made Me Laugh and the Best Part Is They had what I Needed!!! So Happy, Thank You

Always a good experience with Auto Zone when I call or show up. Great place will help you with all your car needs.

Paul B very bad attitude he doesnt know what customer service is, not a helpful man at all. I put 3 because the manager is freaking cool and giselle too. Teams customer service need attention!!!

Walked into store, I was the only customer there and there were 3 employees on computers and cellphones. I stood there for about 5 min and nobody acknowledged me. A simple “hey well be right with you”, would’ve been fine. I walked out and decided to go somewhere else.

Awesome, knowledgeable employees that really helped me out with several issues about my car.

The staff here so friendly and so helpful...they honor military by giving with a discount just show your ID

Smallest parking lot ever! $100 bucks for a battery charger? They have $50 units but only stock the exspensive ones

Wonderful customer service employee was awesome helped me to instill the light bulb that was burned out on the car his name was jorge I think thats the way you spelled it will definitely go back to that store

Best store all my boys at this Autozone are simply the best.

Very nice and helpful the guy that attended us. I dodnt have my id and he went out to scan the car with us.

Sometimes customer service has been lacking and even went and made a complaint with supervisory personal. The issue was looked into and management is working with me to solve the problems.Been a customer for a very long time. Was a customer when the outlet was called Chief Autoparts. Having an older vehicle you are always in need of replacement parts and hopefully the person behind the counter will be more oriented to serving the public then having a bad attitude that they had to show up at work today.Employees should never deceive a customer over the phone which did happen to me from a different AutoZone outlet. Ive stopped dealing with the offending AutoZone store.

Great Service, Walter Mercado went above and beyond to show great customer service.

So bad I felt compelled to write a review. About the 10th time coming here and it is the worst in San Diego. Highly unorganized and unprofessional. Low level of knowledge. Horrible customer service.

Great help and fast not at all waiting time love it

Helpful, friendly staff. Everything you could want from an auto store ! Free diagnostic test.

This place has good customer Service. Rudy saw that I had my hands full with my little ones and assisted me with what we needed for our car in a very kind and patient manner. Thank you very much.

Good customer service.

Great service. Manager Marcos assisted me looking for merchandise and help me install my front light. Very friendly and professional.

Gentleman named elias helped me out very knowledgeable and very handsome great experience

The best auto parts & excelente service.

Excellent Service

Great service, expert assistance

Alex and the team at this location on highland have went above and beyond on multiple occasions! Ive noticed they get busy and people get frustrated but with the staff they have they do amazing, which imo is easily overlooked by customers who are tired and already upset about the car issue that brought them to auto zone in the first place. Phones ringing, a huge line take time but when these guys get to you they will not rush you and they make sure you get what you need!

I needed some shrink wrapI bought a set of jumpers

Great customer service, nice poeple. This store has everything for everything!! So amazing!!

No good customer service. Theres a lot of people but only one helping. I have been there several times and I have got the wrong item.

The employees at this location are very helpful the store is so fresh and so clean clean

Helpful staff. Good location. Parking is kind of small. Looks like the share it with the new Popeyes chicken.

Excellent employees

AutoZone auto parts they will give you help as much as you need from an automobile scanner to a screwdriver to jumpstart your car to checking the battery alternator to see if its right that will install you or light bulbs if you need help with them and maybe give you advice on what to do on your car this place is great

Great service thanks to the young man that change my battery

Elías was very helpful and had a excellent experience. Ask for him if you need help.

Staff was very helpful

Went to get zip ties. Nice clean store

They honor the warranty...save 200 bucks...

Knowledgeable employees always seem to have what I need

I was told they did price match. I get 2 oils and go to pay but then they say they dont price match w/ walmart. So cashier (big guy with ripped shirt and stinky breath that u could smell over the counter) yells at manager to ask if they did so when the manager said no. So cashier took the oils and put them to the side and said thank you.... so i gues he wasnt selling them to me. Horrible service and presentation

Always find what i need . service people are nice and helpful.

They always have what I need. And theyll help me find it.

I went in because my battery was bad. They checked it, Luis told me it was. Asked for my number, I gave it to him. Then he says the only thing that appears here is 1991 4runner, I said no, I bought it 2016. Apparently no one could find the battery, not even the store where I bought it. Thankfully I found my receipt. The number was correct all along but whoever stored the warranty info on their old ass computers filed it under the 1991 4runner. It was staring at his face the whole time!!!!! Wasted my time running all over San Diego!!!

The guys and girl are always very helpful

RUDE. GUYS NEVER know what I want and always give me the wrong items. I asked the guy for back light and he gave the the front once. Ice also had other issues ... but I dont know why they are like that

Just went in to get a car battery. They are very helpful and knowledgeable

They need to restock the shelves.

Great staff friendly and helpful at all times

Good help on what I needed and great service

Everytime I go to this store, it like customer service is last on the list for them always some excuse to not assist the customer. I have went to this store twice in the last two months and have walked out empty handed because of poor customer service.

If I could give zero stars i would service is terrible here, the guys that work here a freaking clueless and useless, they are noy very helpful,they look like they dont want to be there working, i dont even know how they got a job here not knowing anything about cars

Best prices and quality & clean nice store

Good service and parts really packed though

9 out of 10 times I have brought in a battery to charge is not charge and they try to sell me a new one.Today I brought a new battery to charge ( one month old bought at this Auto Zone ) and. I told the employee to make shure it would be place on the charger because all my prior experience of them not charging them. Well it was not charge. They check their computer and said they could exchange it but it was an inferior less expensive that the one they 1st sold me claiming that was the corect one for the car..I asked for the corporate zone manager name and phone. He refuse and was asked to leave or he would call the police. I left but I will call corporate.They will lie to make a sale and sell you the expensive and then refuse to help!!!

Good for oil, ect- Parts.?

My experience with there service was A+

Great prices, they always have everything

Good customer service and warrantys

Spoke with 2 employees here and they both need some serious attitude adjustments. Terrible customer service

Counter people had an obvious attitude. Made it clear that they really didnt want to serve me

Got my parts.......quickly

Liza is super helpful and knowledgeable

Long lines to checkout. Workers are not helpful.

I go there for auto parts get what I need

Quick serves very polite

Cool staff and fast in and out

Very friendly and helpful.

Always have the parts i need and if not same or next day delivery

Got a discount for having to wait too long in line.

Called twice to check for parts in stock, was told to wait a sec and I end up being on hold for over 4 minutes each time.

Frustrated the people working here know nothing about cars! Several trips later, we finally got what we needed.

Got great help for a broken mirror.

The service was not good it took about 10 minutes to be helped. Two clerks to care for one customer. Not happy.

Not a good customer service establishment.

Really good 👍

Good varies of products

Nice employees

Great attention, and good selection

I called three times in one day and was put on hold the three times and after 10 minutes I just hung up!!!! Thats not good customer service!!!! Went to O Reillys !!!!

Great customer service

Friendly and helpful.

I wasnt ask for my number, so i can accumulate points. Went to the one on Broadway and the Manager & an employee were arguing in front of customers! ;-(

The big fat guy is obnoxious and rude I really hope he gets fired he doesnt need a job I refuse to go here anymore

Great help

Not the cheapest just convenient.