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Sentinel Self Storage - New Castle, DE
465 Pulaski Hwy, New Castle, DE 19720, United States
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Sentinel Self Storage - New Castle, DE
Comments
Al
Review №1

The units are reasonably priced and I felt that myself and my belongings were safe at Sentinel Self Storage in New Castle.

Ha
Review №2

Very competitive storage costs compared to all the other options out there. Shop around like I did. Very clean, locked gate and security cameras.

Ka
Review №3

Very friendly, and extremely helpful staff. They go above and beyond to help you get what you need. Rates are reasonable and im very pleased with the security for the site. I highly recommend this location. Joe and Donna are great!

Ki
Review №4

Great place. Clean. Great service. Thank you

Ni
Review №5

I rented a storage unit from Sentinel Self Storage in New Castle for six years. I came to know the manager, Joe, and Donna during this time and was consistently met with courteous, knowledgeable and personable service. Everything in my unit was always kept safe and secure, and I could access it whenever I needed to. A good, reliable business is hard to come by these days, if at all, but I could count on Sentinel Storage at New Castle to professionally store my belongings and help in any way.

he
Review №6

Clean good prices for storage

An
Review №7

I recently rented a 5x10 unit for two months. Joe took very good care of me. He answered all of my questions over the phone. He is very knowledgeable about their policy. I would use this storage facility again! My unit was dry and clean. None of things were damage from the humidity during the month of August. I had a regular unit not their climate control unit. Keep up the good work!

Ka
Review №8

Nice people but you can only use the truck for the first two weeks - even if you’re moving in after that date. One of the weeks was over a holiday (Thanksgiving) and they still wouldn’t be flexible. They came highly recommended but that experience was a bit disappointing.

Ge
Review №9

Good people

Br
Review №10

Joe and Donna are very nice. I made a reservation online, received immediate confirmation AND a welcoming telephone call from Donna before I could get there. Joe was quite helpful - showed us the unit I reserved in advance and confirmed my trailer full of furniture would fit. Units are easily accessible with truck and trailer, clean, and secure.

N.
Review №11

I was a long-standing patron and Sentinel Self Storage consistently provided excellent service!!!!! Their quality of care is outstanding. The employees at this location are extremely helpful and accommodating. I highly recommend this company and would continue to choose this site for my storage needs!!!!!

co
Review №12

JOE AND DONNA ARE AWESOME AT WHAT THEY DO AND ACTUALLY WORK WITH YOU IF YOU START FALLING BEHIND ON PAYMENTS .THANK YOU FOR TAKING THE FEW EXTRA STEPS TO WORK WITH US AND GETTING US ALL SQUARED AWAY !GREAT CUSTOMER SERVICE IF I EVER NEED ANOTHER UNIT IN DE I WILL BE BACKTHANK YOU -FARMER

Me
Review №13

Joe and Donna are fabulous! They ensured we had everything we needed. Clean facility and superb customer service, highly recommend!

Er
Review №14

Joe and Donna are so wonderful!!! They were so helpful the 2 years that my stuff was there! My whole life was in their hands and they took care of it! They have good customer service there, and that really means a lot!

Wa
Review №15

A+ service! I had a storage unit with them for 8 years and they were an excellent company to be with. They were also very accommodating during months when money was tight and I wasnt able to make payments on time as well. I definitely recommend SSSNC!

Pa
Review №16

I really appreciate customer service. I was stuck in the after 5 rush hour traffic so I called ahead. Donna waited for me so I could finally get my things stored that evening. Customer Service is really a plus. I have an inside space. Little things matter....like the door stop that holds the door open and a light that stays on for 30 minutes. When the light goes off, you can have light for 30 minutes more or for as long as you need it. No need to worry about forgetting to turn it off because it goes off automatically after 30 minutes. Also, praise God for a nice restroom for customers!

Da
Review №17

Having rented from Joe for the past 9 years I cant say enough about how helpful and understanding he has been. If you have a problem he is always there to help you sort it out. If I know of anyone that needs to rent a space to store their stuff this would be the place.

Ma
Review №18

The staff was nothing but nice and helpful. My Father, Grandmother and I have all had units here over the past few years and we dont plan to go anywhere else but here in the future.

Sp
Review №19

Joe, the manager, is friendly and helpful with any questions from reservation to move-in. He explained the paperwork and suggested using Budget truck rental, which proved the better option compared with using the free 12 foot box truck. Payment can be made monthly online or in person.

Lo
Review №20

Donna and Joe were very knowledgable and helpful.

Fa
Review №21

Very friendly employees and excellent customer service!

sh
Review №22

Excellent service from the staff on duty. Units are in a safe location and easily accessible.

Sh
Review №23

They are the sweetest people. So friendly and helpful.

Ru
Review №24

Joe was very accommodating. Happy so far.

Ra
Review №25

Very kind and very nice

Ra
Review №26

Staff was very helpful when storing my truck there, but for the price it could have more space.

Da
Review №27

Really good service & Joe was very helpful & funny

Le
Review №28

Very professional and accomdating. The staff will work to ensure on time service and will educate customers on all services.

An
Review №29

The most expensive storage place in Delaware for no good reason

Su
Review №30

Very friendly customer service. If youre trading down to a smaller unit, make sure not to cancel out of the first unit before opening the second...to avoid paying the $20 administrative fee twice.

De
Review №31

I been using this storage for almost a year. Joe and Donna are always frendily and keep the facility clean.

Information
11 Photos
31 Comments
4.5 Rating
  • Address:465 Pulaski Hwy, New Castle, DE 19720, United States
  • Phone:+1 302-328-5810
Categories
  • Storage facility
  • Automobile storage facility
  • Moving supply store
  • Self-storage facility
Working hours
  • Monday:9:30AM–6PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–5PM
  • Sunday:Closed
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