We have been working with Sam for nearly a decade for all of our cell needs. He has always been knowledgeable, professional and never failed to make us thrilled. Sam is a direct reflection of the Wireless Zone philosophy of customer first. He is always patient and readily answers questions, never rushing us to make a decision. Thank you again Sam for everything.

Nathan was wonderful! My mom and I had gone to two other Verizons that day in the hopes of getting a new phone. I totally understand the supply chain issues, but nonetheless, we were a bit frazzled by the time we got to NL Wireless Zone. Nathan was kind, patient, and so knowledgeable. Both of my parents are thinking about getting new phones and they would 100% go see Nathan at this Wireless Zone, I will absolutely recommend this store to anyone I know looking to get a new phone. Thank you Nathan!Also, s/o to the other staff members, they were all so lovely.

Mr. Stone was very, very helpful and patiently explained what I needed to know. He got my new phone up and running in no time and showed me how to perform some basic functions that had previously escaped me (I am not electronic device savvy!). Jeff is just the right person for the job, and I would highly recommend him to my friends and family!

Jeffrey Stone is the most knowledgeable associate I have ever dealt with. He was personal he took time with me he solved my problems and I would go back to him for anything at any time The majority of the Verizon associates I have dealt with in the past 2 years have not been comparable to him in any way whatsoever. Theyre in so big a rush to get you out of there or to sell you something they dont really hear what youre trying to say to them. Jeffrey didnt try to sell me something and in doing so he did. Thanks Verizon for finding that 1 gem!

Quick and easy, I had a great experience with a knowledgeable and helpful staff. They went out of the way to make getting a new phone a pleasurable experience. Appreciated

Jeff was a huge help to me. Very patient with me and always ready to help and guide me with my new iPad. Thank you Jeff He is an asset to your company. Very professional as well. Thank you Jeff.

Amazing service today!!! I came in the store in hurry with not a lot of time. I was in and out with a new phone in under 30 minutes!! Service was super friendly and efficient!!

My daughter and I have been going to Verizon on frontage Road in New London Connecticut for many years the service even during the pandemic has been seamless I recently upgraded from iPhone 5se to iPhone 12 with Jeffrey stone he made the transition very comfortable this is a great phone more importantly I just want to let corporate know that the people that work there are first rate I recommend a Christmas party/bonus at The end-of-the-year no masks of course lol thank you so much👍🤗

Jeff at Wireless Zone in New London is the best. Always helps me out with whatever I need. I highly recommend him.

It was so nice to hear my best friend Marc say he could get me a new galaxy for 300 dollars off. Marc was very friendly and attentive. Answering all of my questions with attention to detail and did I mention I live in Champaign, Illinois? Which is nowhere near Connecticut. I would give this dude more stars if I could.

I had a wonderful experience. I was not pushed into something that I was not interested in

Jeff was so friendly and helpful while I was upgrading my phone recently. He had me in and out in record time with a device Im currently loving! He listened to my tech needs, found the perfect fit, transferred all my contacts and pics and sent me on my way. Its rare these days to have an experience where youre made to feel important, Jeff went above and beyond to make me feel like I was more than just a customer. Best phone shopping experience Ive had in the last 20 years

Thank You Sharea for helping me get the phone I wanted and for calling all over to find me the watch to go with it.

She was awesome! Knowledgeable about all my choices, and spent a lot of time telling me about the differences between phones. We didnt feel rushed and she was very personable. I would definitely go back to see her if I had any problems or questions.

Jessica was very helpful and got us set up with our new phones. She was patient and great to work with

I was helped by Shareah at the New London, CT Wireless Zone store. I am blown away by the level of her knowledge, her patience and kindness. I am not very tech savvy and I felt like I could ask her any question. (and I did). She answered all of them in understandable language and before I left, I felt like I knew much more. I highly recommend this store.I have been a few times over the past years and have always had good customer service and left with everything thing that I needed. And, again, Shareah has led me into a higher level of technological prowess. Thank you!

It was amazing and my phone is awesome and the discounts lowered my bill. My sales associate was patient as a saint with me! Which counts for a lot. Thanks Verizon and the dude that helped me i appreciate it.

Jeff.was great! Very professional, friendly and made the transfer of my phone an easy convenient experience.Thank you!

JEFF WAS GREAT AND HIS SERVICE WAS EXCELLENT. HE WALK ME THROUGH EVERY STEP TO UPDATE MY PHONE AND ALSO TO ACQUIRE A NEW DEVICE. HE ALSO WORKED WITH ME AND FIND THE BEST DEALS FOR MY FAMILY PLAN.THANK YOU JEFF.

Best experience Ive had getting a new phone. Everything was quick, and easy to understand. The store was very clean and all COVID protocols were followed.

Great experience- knowledgeable service. Got a new iphone. Patient with my taking time to make choices too.

Jessica was awesome, super friendly, and relatable. She made me feel welcome and was very genuine.

Marc was so helpful to me when I purchased my new phone. If you are like me and agonize over a new device because of the hassle or anxiety of setting it up, or potentially losing information, I highly recommend seeing Marc at the Wireless Zone in New London. Excellent customer service.

I went to another Verizon store before going to this one, they didnt even acknowledge that I walked in the door. I walked out after 10 min of being ignored. When I went into this Verizon, I was greeted right away. And Mark, who helped,bwas very nice and knew his products. At first I was still going to order online, because I had received a better deal, but because of Mark, I went right back to the store and ordered through him! Good Service makes all the difference!

Marc did a great job! I got a new phone for my wife and he made it so simple. I was in and out in 10 minutes with a great new phone. Thank you for your help Marc!

Wonderful! Pickup was quick and easy, they were super nice and helpful!

Could have done without the sarcastic “have a good day” from the employee who apparently thought it should have been quite obvious why the store with a giant Verizon out front couldn’t take a Verizon product return.

Observing Covid safety measures. Quick service and had what we needed.

Jessica was very helpful when upgrading my phone

Great customer service! My company does business with this location, they go well above and beyond to not only get us the best deals, but also assist with the once in a while Verizon issue. Highly recommend visiting this location for any cell phone needs.

Service was excellent. Marc (salesperson) was great. Helped me save a little money. I highly recommend this Verizon store

Took care of us even though it was going to run over the time to leave, he still stayed and finished setting up phone!

If I have a problem, or question the staff at the New London Store are better than all of the other stores in the area

Nice cute girl with a good attitude

Friendly and extremely helpful.

Marc gave excellent customer service. Professional efficient and helpful with questions to make a smooth process.

Friendly Professional Service, the staff is very knowledgeable and helpful.

Excellent service. Thomas was great. Strongly recommend.

Marc, at Wireless Zone, was awesome! My phone died during a Christmas promotion so I had a longer than usual wait. When Marc was able to help me, he was apologetic. He did not rush any of my decisions on a new phone, even when there was a line again. I got home and had a small issue with a cord. When I went back, Marc handled it by quickly replacing it rather than having me wait again. He was very professional, courteous, and did not try to sell me on other add-ons for my phone. I walked out very happy with my purchase!

Marc was an excellent help, thank you!

Just would like to add to the great reviews for the Verizon New London office! Added a phone to our plan and Thomas was exceptionally helpful along with all the other staff! Actually saved us money and provided service quickly, getting us in and out fast! Highly recommend using the New London office!

My daughter and I walked in and were quickly paired with Marc. He gave us everything that we asked for and at the very price I needed to stay at for our bill. Amazing. We were all set to transfer to this other carrier—- he saved a customer(actually 4). So thank you Marc. Looking forward to dealing with you.

Needed a new phone, went to Wireless Zone and everyone was extremely polite and went out of their way to help out. Would highly recommend Wireless Zone!

Jeff was awesome

Very helpful, made my upgrading process very simple and fast, he is very knowledgeable on your products and posseses excellent customer service skills. Job well done Thomas.

This was my first time entering a Verizon store. Before I had was biased and did not like Verizon simply because of there prices. In this world everyone knows you get what you pay for, Having said that I can state that I have never been happier with my current cellphone service which is is now Verizon. Yes it Is a bit more expensive than most carriers however myself one service has never been better!!. Not only is my cellphone service better I was so impressed with the customer service inside the Verizon store. JP our sales rep. Was extremely friendly and professional Yet he connected with myself and my partner in such a way as if he was just the neighbor next door and a good friend. I went to Sprint to see if I could get a better deal and I could not. I honestly was surprised. Sprint would not even match Verizon offer which very surprising for me. So basically I leave you with this do your research ask around and go with your gut always go with your gut. I am fair to say I am now a very happy Verizon wireless Customer

Sam and staff at the New London store are amazing! I always receive top notch service and they really listen to me and are never pushy. I always leave there having a satisfied and happy experience. They never seem bothered when I stop in with the pettiest of my user error questions! I highly recommend them!

I have been a customer of the Wireless Zone in New London for almost 15 years. Matt and his staff are always professional, courteous and knowledge about all of the latest and greatest products out there. Recently, I stopped in to upgrade my IPhone 6 Plus to a IPhone 6S. Matt and his team are wonderful and just like family. In addition, my sister was visiting from Virginia and she upgraded her daughters cell phone with Matt and his staff because where she lives, there is a corporate store which she frequents but did not receive the customer service that she did at Wireless Zone New London. The personalized treatment that Matt and his staff provide their customers is impeccable. This is one of the primary reasons I continue to do my business with Wireless Zone New London. I will always refer my family and friends to Matt and the staff at Wireless Zone New London.

They said they would dazzle me and they did. I have never been happier with the customer service or a cellphone. The Google pixel 2 XL is amazing. They set it up and transferstr the data and showed me the cool features.

Chris provided amazing customer service. The couple hours the upgrade process took flew by as he worked with me. He has a human touch you don’t get often from people in sales. I will definitely be returning here for all my future Verizon Wireless needs.

Every employee at this location made the trip there a very pleasant one. They made me feel at home. Thank you all for your professionalism.

Gabe helped me pick out my new phone and I got the s8. I couldnt be happier with the experience Gabe provided me. He took the time to explain all about the new phone to me. He was very knowledgeable and had a genuinely positive attitude through the whole experience. I will definitely go back to see Gabe when Im ready for another new phone. I would also recommend Gabe to anyone I know looking for a new phone.

This store gets a 5-star rating for customer service. Over the years Ive never been disappointed in getting the help I needed and then some. Questions get answered with thoroughness and in a friendly and easy to understand manner. In this day and age, this kind of service tends to be exceptional. My current favorite associates are Derek Fauntleroy, Gabriel Benjamin and Joshua Myers.

My experience at this location was excellent! Toni was very thorough and patient during my transition from a basic flip to a new iPhone. She was a great help and asset to someone as old school as me! I will definitely be recommending her to my friends and family.

Came from another store very aggerated. I walk in to the New London store and an employee by the name of Jess comes up to me greets me. We sit down I go over everything I wanted to accomplish. I left in 30 minutes when I thought it would be hours. she was friendly and caring. Offered me great items that Im going back for Christmas time and she WILL be the one I deal with from now on!

REVIEW ONE I had a coupon for $20 off anything in the storeThe person, Gabe (Shift Monday 11th of April, 2016), automaticallyknew what the coupon was and was really friendlyIt was 25 minutes before closing, and a few other came in,Gabe was happy to help them, than to say, sorry we are closing soonor Sorry I cant help you may you come back tomorrow?REVIEW TWOAfter a year, friendly Gabe still works there! And still producing great service! The only thing that changed was a few doors down to larger location. This place still has good service, keep up the good work!

Best place around! Ive been getting my phones there for over 14 years and never had a problem. Scott the owner and Matt the manager are great guys!

The experience was wonderful. I love my new phone. Jessica was professional, patient and knowledgeable. She is a great asset to your company.

I’ve been a happy Wireless Zone customer for years.They always go above and beyond to make the customers happy.Just got my new phone from Jessica and she made the process so fast and easy! Jessica, Gabe, the whole team there really work hard to please!Definitely recommend this place to anyone in need of any phone services!

What perfect timing shopping for cell phone carriers. Chris not only got me two smartphones for $60, but he also saved a picture of my late mother. That sentimental picture I thought I could never save, but Chris was able to move it, and he saved it in the cloud. Im grateful for Chris, my visit is totally complete with service I have not got anywhere else. Keep up the great job, you have a valuable employee!

Great customer service after I had a bad experience at a corporate Verizon branch! They gave me great deals on products to go with my new phone and transferred my data for me in the store. The staff was so helpful and knew the answers to all of my questions! Thanks again!

I was having camera problems on my phone. Chris Kingsborough took it upon himself to help me with Verizon rep and have me be comfortable with Verizon logging in as tech coach. He held my hand every step of the way. It included tech support, saving phone info, reloading and transferring info to the new phone. His help, my comfort level, and the many hours spent on me it beyond the call of duty and very much appreciated by me as a customer. I will see him for any future sales going forward. He us a great asset to tti our company and irreplaceable.

Jeffrey is the best!

These guys rock. They were very patient with me while I looked over phones, asked a lot of questions and figured out what would work best for my needs. I never felt hurried or as though they had something better to do. Very friendly bunch and couldnt be more pleased with the customer service I received from them. I will never go anywhere else. Thanks guys!

Had the pleasure of being helped by Chris W., though that is not to say that any of the other employees there are any less wonderful. Had an issue with my LCD screen on my phone; sudden problem, and needed it fixed as soon as possible. Not only was Chris extremely knowledgeable and helpful, but his attentiveness and empathy throughout the process is something that has become rare not only within the retail world, but even more so when specifically speaking to Wireless Retail. Not only did he take the time to assess the issue and keep me informed with the process, but also took into account all of goals/needs and helped come up with multiple plans of action to not only resolve the issue at hand, but also resolve it in a way that made the most fiscal sense for me. At no point did I feel as though I was being sold to, or up-charged, but rather was given the sort of attention youd expect from a friend who was trying to help you out of a jam. Really great location, and staff, and even with the magnitude of my issue, I was in and out in a timely fashion. I will say too, everyone at that location (those I have experienced, and those I have witnessed) have been just as great. In fact, it is not uncommon to see an irate customer walk in extremely frustrated and (in my opinion) being extremely rude to one of the employees, to then leave with a smile on their face.If I could give more stars I would. I have been using this location for a little over 3 years now, and can say without hesitation, that I will continue using them for as long as they remain open.

As an employee, I love the ship we run here. Scott & Neil as owners in working with array of staff. Focusing on the customer experience and a connected community.

He was very helpful and didn’t try to aggressively sell me all the extras. He asked if I wanted insurance, the car app,etc. and didn’t press when I declined.

Explained everything so I was able to understand. That is important since I am the older generation.

Very friendly and accommodating

Always very satisfied with their customer service and ability to find the most affordable deal with the best products. A sales associate named Gabe Benjamin was super helpful and took his time to make sure everyone in my family was taken care of. Definitely look for him if you want great service!

BEST VERIZON TEAM IN THE US and I have been with Verizon for 9 years and 6 different states.. you want the best service ever look no further!

Can’t say enough about the team at this store. Very knowledgeable and always have time for you whether you’re buying a new phone or need help navigating the technology. Excellent customer service.

Went down to Wireless Zone for the first time and the service was great. Chris Fodaski helped me and he made the visit smooth, easy and convenient. Will definitely come back here from now on. Great store with great customer service.

Came in to save money monthly, worked with a young lady Jess. She was incredible! went from paying about $100 a month down to $40! Highly recommend her. Already told all my friends!

I had to purchase a phone a couple weeks ago and did not have any of my information from my previous phone because I had lost it.I came to the store today in hopes of seeing I could get my contacts and photos. Chris was the gentleman who had helped me, he ended up getting my contacts, photos, and all the previous apps from my last phone. I am so happy I came by, Chris was a huge lifesaver!

I was in this store last week and got GREAT customer service from Gabe. Super helpful, easy to hang out with for the 45 minutes I was there getting a new phone, talked me through all the ins and outs of the new phone and promotion I was getting. He listened to what I needed and worked with me to make sure I was comfortable with the cost. Ill definitely go back.

Chris was amazing. In spite of problems caused by my old carrier (AT&T) and problems caused by the credit bureau, Chris was able to help my entire family with a change in cellphone providers. He was friendly, personable, and incredibly knowledgeable.

Was blown away by the service I received from Steve Early. He was very professional and explained everything thoroughly. Will be back whenever I need a new phone.

Very good. Jess was very professorial and very informative. Cant wait to see her again for my wifes phone.

Went into the store with a broken phone, and Im glad I came by this location. Dylan, Jess, Sam, and Chris were wonderful! Since my device was close to being paid off, I upgraded and Im a much happier customer. To my surprise, Chris was able to get all my numbers, photos, and Bluetooth in my car up and running.Very satisfied after having a previous bad experience at a different location in Waterford. Highly recommend this store!

Chris is wonderful to work with. Always gives a hand when I stop by. He is a valuable employee to have around, always takes care of me and my family!

My daughter has special needs And he was great when she would ask a question bringing it closer to her level and this was first her.

From beginning to end of the transaction professional, helpful and answered all my questions with a smile !

Jessica was awesome for taking the time to get my devices activated and working even though I came in pretty close to closing time. Thanks Jessica, I really appreciate your positive attitude and patience!

I didnt really have a lot of fun.

Best Verizon store I’ve ever been to. Service was great. All of the workers were very friendly. Definitely recommend going to this Verizon.

Yet again, fantastic service and attention by Matt and staff when in the store recently to upgrade my phones. Very nice to have someone you know get back to you so quickly to answer questions or address concerns relating to phone plan or issues with phones in general rather than having some random customer service department to deal with.

I dont buy a new phone very often, actually usually get my kids old phones. but Jess always takes her time with explaining how the new/old phones work and getting my stuff over. Shes great and has patients of a saint!!!

Toni helped save money on my bill, and get me into a new device at the same time, she’s the best! I would recommend both her and the store anytime!

Ben was excellent! Very knowledgeable no hard-sell, could not have asked for better.

I came in with a phone not working and Chris was able to help me out. Not only did he get me a newer device for the right price, but also got all my information over. He made it easy and quick

Ramon was patient, professional and friendly. He took time to answer all my questions and made sure my new phone was set up the way I needed it. Im very satisfied and always receive great service at Wireless Zone!

Jesse is the best and so helpful?

One word to describe todays experience? Awesome! Not only was I able to obtain service but, was able to port my phone number over which was a life saver. The customer service here is unrivaled, not only should it be recognized but used as a templates for success!#NewLondonVerizonRocksRespectfully,New Loyal CustomerMr. Milton R Walters IIIJessica Culbusky

I worked with Stephen who was a lot of help. Despite there being a long line of people, he never made me feel rushed or pressured about what I was buying. He ensured that those waiting didnt need anything and were comfortable while also attempting to answer any of the quicker questions or problems.

Matt was great! Meeting with him got me out of my ATT contract and S8 active, and using a new iPhone, unlimited data and my tablet changed over for a ton less money!!

Ive been a customer of the wireless zone for years. Always had great service! Lots of knowledgeable staff members, especially now with Gabe, Derek, Bob, Josh shorty Muckle and the whole crew. Definitely recommend going there.

We upgraded three lines, and Tyler at the Bristol store was wonderful. Very helpful and friendly. If you visit the Bristol location, make sure you ask for Tyler....we highly recommend him.

Highly recommend Amanda!!Fantastic customer service, fun and energetic personality! Will continue to use the new London location from now on.

I got everything I wanted, Stephen was so helpful and professional. Im so happy I made the switch!