I went into the store about a week and a half agoEric showed me a new case for my phone which I ended up purchasing today…I have known him sinceThe store opened…He is very knowledgeable about allProducts and always willing to answer and questions

I really appreciate Eric. He was very knowledgeable, respectful and helpful today. Not only did he help but he was able to s I love all my issues while multitasking with other customers as well as helping them with all of their needs. I will recommend Eric and his New Rochelle 1 Main street store to all of my family and friends

I always go here for my phone needs. Deon and Eric are the best

I met with Eric in the New Rochelle, NY location & he was phenomenal. His professionalism, patience, & kind manner made my visit so much more pleasant with no aggravation. Thank you so much for all the help!

Been going here since my very phone there and I love this place Eric deserves a raise and maybe a free vacation. They are amazing and work with u and help u for as long as u need.

Rep Erich was wonderful!! We were there for more than 2 hrs to complete our task and purchase. He was patient and diligent. He suggested a deal that worked more in our favor. That was my 2nd visit to this location. The 2nd visit lived up to the 1st. I’m impressed and very happy with the Customer Service extended at this location.

Eric is extremely knowledgeable of this whole phone service business . Had some issues with my phone not getting service, brought it back to him. He did some diagnostic stuff and so far so good 👍🏽

Dèon helped my mother and I switch over from T-Mobile prepaid to Verizon Postpaid,, wonderful experience! Representative knew what he was doing and handled it with great timing. I’m also very pleased with the promotion I received,, I was able to catch it on the last day thanks to Dèon calling me into the store before it was too late. Great location, highly recommended!

Eric was so patient and helpful during my visit! I appreciate the time he took in helping me.

We always get the best service from Deon and Eric. We’ll never go anywhere else!

Deon could not have been more helpful. Excellent experience.

A rare and extremely special experience. Highest level of attention to every detail. Knowledgeable. Informative. All in all Highest praise for Jorge. Thank you for giving me opportunity to offer my comments! Carol Reid

Eric from Russell Cellular is an amazing representative. He really takes his time making sure the customer understands the entire experience. He multitakes with various customers and gives each and every person his full attention. He was very knowledgeable on his products and even took out his time to show us the tablets and watches. I will recommend this store and Eric to all my friends and family. We will only be dealing with this location from now on. Thank you Eric for putting your customers first.

I’ve been here 3 times and I’ve always had great service.

What a great experience dealing with Eric he is very knowledgeable and knows his job very well keep doing what you do Eric you are the best

Ask Jorge, he is a super-helpful, super-competent guy who helped me sort out my phone needs. Hes the kind of guy who makes the whole Verizon transaction so much more tolerable & pleasant. He makes me feel taken care of by his perfect communication skills.

Great experience 10 out of 10 attended to me quickly new phone in minutes highly recommend Eric.

They were very helpful professional and I would recommend to friends to go there.

Jorge helped me from my first phone call to the store. He told me exactly the difference between the 2 phones I was asking about and let me know that he had the one I was looking for. Sat with me with patience and was nothing but polite and helpful. 10/10 jorge. I’ll be back-Nick

Eric was great! Excellent service!

I experienced exceptional and expert service. All of the products I needed were available in the store and Isha took the time to set up and walk me through the features on my new phone. I am confident that store personnel will be available to me for anything I might need in the future. I highly recommend this Verizon store!

My experience was great! Russell handled everything I set out to accomplish with my new replacement. I was back up and running in no time! I would highly recommend! Thanks!

Having Eric take care of you is always a pleasant experience. He is patient, friendly, kind and always offers his help. I am happy to give him my business instead of going directly to Apple. Thank you!

Dion was professional, courteous, and knowledgeable.

Very friendly and competent, he sure takes his time to serve the customers

Just got a new phone . Eric is great and helpful.

Best experience ever with a cellphone store,Eric is a good guy

My experience today with Ish was great. Super professional and helpful! It’s my to go Verizon store for years!

Nice clean store, Jorge was able to help me out with a phone case and screen protector for a good price. Thanks!

Ive been with Verizon for many years and Ive grown to know Eric over the years and he is very helpful and polite. Very good service.

Eric was amazing helping me and showing me features on my phone!! He was so patient with me and informative.

Eric was very patient and helpful.

Eric is consistently knowledgeable professional Helpful and patient .He always goes way above and beyond for his customers and my husband and I travel an hour each way to work with him . Give this man a raise!! Really.

Excellent service. Eric did a great job fulfilling my order and getting me out in a timely matter. Highly recommend this location.

Jorge was attentive, helpful, and went out of his way to get me what I needed. Verizon is the best network and my new phone is great! I heartily recommend Verizon!

Muhammad at the store was fantastic, and really helped me out and was super professional! He truly made my experience easy and I will definitely return in the future!

FANTASTIC customer service from David. He went above and beyond to help me buy a new iPhone and set it up. He was friendly and really cared about making sure I knew about all the new features on the phone. He also called customer service to ask about any current promotions that I would be able to take advantage of. I will be only going to this Verizon from now on for any of my phone needs! The other sales associate there, Anthony, was also super friendly and helpful!

The salesman Eric is extremely knowledgeable and a pleasure to deal with. I wouldn’t go anywhere else!

Worked with Eric. Extremely helpful. Made process painless

Fast and great service. Traveled to New Rochelle from the Bronx because VZ wireless on Crosby Ave is useless.

MUHAMMED at Russell Cellular was the best and not only that he saved me tons! So thrilled by the service there!

2 hour wait. 1 employee

Ish was very helpful, knowledgeable, and patient.

Free parking and and good service in and out quickly

Sent my sister an updated iPhone. Unfortunately, she is not very technical. so she only went into the store to have them transfer the same SIM card to a newer iPhone and they actually charged $40.00. Going to complain to Verizon because this is simply terrible customer service.

Great customer service. The manager was very nice and took her time to help us. She gave me her card but I misplaced it and cannot remember her name. But she was very great. I live in another borough and will not mind the drive to this store just for the great customer service.

Wonderful people at this particular store especially ERIC

Was very satisfied with the attentiveness service he provided

Helpful, honest, and most attentive staff ever. I had experienced a horrible and dishonest Verizon rep at the Pelham Verizon store (a story too long to explain just enough to say NEVER go there). The staff here not only helped disentangle the mess encountered in Pelham, but patiently assisted with my purchase, transfer of information and interaction with an insurance claim. If you are thinking of purchasing or upgrading your existing phone - this is the place to be. I promise you, try them once, youll never go anywhere else!!

Dealt with two employees here and both were completely unable to help me with my phone problems and totally unimaginative in coming up with solutions, certainly did not seem like experts, let alone knowledgeable.Furthermore while one of the employees was polite and reasonably attentive (Eric), the second employee I dealt with was very cold, never introduced herself or asked for my name, asked zero questions of me besides to occasionally unlock my phone and seemed completely uninterested in helping me or explaining any steps she was taking to try to solve my problem, all while I patiently waited literally right next to her for over an hour.Finally, their recommendation, after I waited over two hours to have my phone activated, was we “can’t activate this phone you’re going To need to return it”So the next day as a last resort I took my phone to apple store where they were completely baffled at the verizon store’s inability to activate my phone and reassured me that they could do so. So they called Verizon’s helpline for me, had them activate a SIM card remotely and then put that activated sim into my phone. Voila! My phone that was supposedly unworkable and needed to be returned so I could buy a new one worked just fine. I have no idea why thy were unable to solve this simple problem at the verizon store as they never explained to me what issue they were encountering or any measure they took to try to work around it. All I can is it was an extremely simple work around, and anyone with the slightest amount of knowledge/initiative could have made it happen. certainly they were uninterested in solving my problem, or even understanding it over at verizon. Overall the whole experience has left me with the impression that the employees at this establishment are totally unknowledgable, lazy, and incompetent. Probably a mixture of all three. Small redeeming quality for them, at the very least they were not overly rude, and did seem to want to help, even though they were completely unable to solve this simple problem that an apple genius, who does not work for their company, was able to solve in 15 minutes using a customer helpline. So Thank you Russell cellular for wasting 3 hours of my life.

If I could give this store no stars I would. The customer service was awful! The prematurely balding man behind the counter that was supposedly helping me got my phone number and pin wrong at first. We spent 10 minutes trying to figure it out called Verizon help then realized he was wrong. Okay whatever! Then he went ahead and told me that my history with my bills was too inconsistent that in order to upgrade my phone I would need a 500$ down payment on top of the 200$ bill. I walked out, called Verizon wireless and asked what this fee was for and they told me that since I had been with the company so long there was no down payment. So I left to the Verizon store on central avenue where I got everything I needed without the 500$ fee. Don’t go to this store....they’ll try to scam you!

Service is excellent. Everyone makes sure you leave there happy.

Went by and they were incredibly helpful and nice. Would recommend.

The boss or whom ever u may call him is rude and disrespectful i had a promotion on my account and was trying to haggle me to pay cash and wait for a rebate instead of crediting my account and then when i wouldnt turned his back to me then said to leave then i would never go back to this horrible place ever and this is a local place id rather go to the bronx or palmer location these place is horribe take your business elsewhere save your time and energy

Helpful staff, lots of merch for sale. Unfortunately my phone was a goner :(

Great customer service and were really tech savy

Horrible customer service!!!! Very rude and disrespectful!!! And absolutely no knowledge on their products or promotions

Not bad

We asked if they spoke Spanish why is it easier for us to understand everything because we do not know 100 percent English and they told us from the beginning that they did not and the truth was that the boy did not see a good disposition to assist us, I do not know if for the same reason We are Hispanics, we went there because I saw that in the reviews there were very good opinions and we went to ask about promotions and he clearly told us that the only promotion was to change our current cell phone for a new one, he did not give us other options or us He explained that cell phone models were included in the promotion, we were going with the idea of ​​changing from metro PCs to Verizon and acquiring four lines, but that way we could not and we ended up removing the 4 lines in T-mobile

Sales men allsome service ..