Pro tip. ONLINE ORDERSIf you order online. Know this... Your order is usually on the sales floor and NOT picked by the stores online-sales staff as soon as you hit the enter button confirming your purchase.Call ahead and get someone in online department to confirm your item is still available and ask them kindly if they can pull it off the sales floor right away and tell them you are on your way to pick it up. Use exact item numbers not a general descriptions, as some products are very similar but have a few different features, (ie patio umbrella, forest green with Led lights built in vs no Led lights (my mistake) boxes looked identical at quick glance)Understanding, that a random customer roaming the floor may grab the item off the shelf before you get there is a possibility. (Its a tough position to put a big box stores in; selling products online that are currently on the sales floor is risky. but its easy to understand that home depot cannot simply place all of their online inventory on shelves in the back warehouse - waiting to be procured.. carrying all that hope someone orders inventory is not a feasible business model.. this would simply put the company out of business. Be proactive and communicate with the location (this is important) that has your item. Do not expect a call center associate to understand the local stores inventory patterns. This will cause you to get frustrated.

Is it really that hard for management to enforce face coverings for employees and customers? I saw 4 employees without a mask and even more just covering their mouth. And countless customers walking around like nothing is wrong.So much for the lets be safe message over the intercom and a disregard to customer safety and health during a pandemic.

Went to Home Depot for new light fixtures for our living room and Angelo the customer service rep was very helpful in assisting us with what we were looking for as well as Bob who assisted us in the lawn and garden department. Both of these individuals were very helpful and professional and should be commented on their customer service!

Not a place for pros to shop anymore. Home Depot is not 100% for the diy order online sales model.

Just picked up a gift card but I love Home Depot. They have some crazy cool Halloween decorations!!!

Loved it!! Got some of these beauties today for five bucks 😍 what a great deal ❤

Great for home stuff but dont trust them for long lasting plants.

Dont you just enjoy going to home Depot ....I want to redo my floor my walls my counters when l step into the store, the merchandise just puts you in this remodeling mood and it seems so simple no joke!! Until you start working and you realize the mess you got yourself into.. but no worry you can always rely on Home Depot to send their men and help out.. or rather clean up your mess:):)

Very bad customer service!After spending $1000 just one day in today not counting hundreds of thousands I spend every year they gave me a measly 5% off after begging for the manager!

Love this place friendly pro desk love this home depot

Love coming here for the great selections and prices that they offer. Very easy to find what you are looking for.

Like any other Home depot store this has a good selection of tools or items you need for your home project. Starting spring they do open the lawn and garden section which has a very good selection of plants and vegeatbles. There is a huge selection outside and inside for plants. Customer service is very good as well

Its Home Depot. If they have what you want. Buy it. If they dont. Order it and buy it before you get it. . If your order is ready for pickup. Maybe its ready, maybe you have to go to another store. Pandemic really screwed the supply chain. So be patient and just wait for what you want. Who can ask for anything more.No more instant gratification.

The customer service was phenomenal very knowledgeable staff was able to get in and out without any issues!

Went to get paint and Thomas was extremely friendly and helpful, he was polite very professional knows what he is doing. The best customer service ever!!

As a insured general handyman getting the hardware and supplies is important. Great staff and great customer service. Because this is what doers do, great things.

Good place to buy all you need for home

Home depot! Buy your great stuff hereFlooring ....not sure about. But kitchenThey are the best! They know how to design. I used them. More then once.Safe!!Ok. Date 6/23/21.Not so fast. Changes are happening.Not for the best. Seems home Depot is trying to sell you your old cabinets refinished at new cabinetsPrices. Just be careful! Keep you posted. Cj.

Went to pickup ceiling fan and garden items...Niles Illinois location ... terribly run store...items not in stock misplaced items not priced as listed on sales bins...stock depleted... just not best experience as Ive been in other home depots and organization was like it should be

Very helpful but dont recycle florescent bulbs

Friendly employees ready to help

Yesterday, I was trying to find paint. Richard from department 25 helped me so much. He told me everything I needed to know and I am so thankful. I was able to save money and time. I learned that everything I needed was at Home Depot.

Really disappointed in the tool rental department. Management needs to have a conversation with them. I called in today around 1 p.m. 7/1/20 and was put on hold for a couple minutes and then hung up on, then called back and was put on hold for 20 minutes, finally I hung up and called in as a last effort and someone answered in the rental department. I asked about needing a rental of 2 - 6 foot rolling scaffolding units for approx. 3 days or so. I was told they were in stock, first come first serve. I was told it would be about $150 per unit for the week. I told him we would have a tech on their way to come rent and pick it up soon. They would have made $300 on our rental should it have worked out. However, upon arrival (2 hours later or less) our tech was told oh its over there and they pointed to basically a stack of disassembled metal bars and parts etc. with no direction. Our tech basically asked what parts, how many etc. and asked for assembly instructions. The rental dept. said they had no idea and again pointed at the stack of materials with no direction. This is unacceptable and horrible customer service! If they didnt know, they need to call someone. How are we supposed to know without direction? What a waste of time and energy. Called a different supplier about a rental and they answered right away, were super helpful and had everything ready for us. Home Depot Rental Department - you really dropped the ball and management needs to hold you accountable.

Great and abundant selection and supply of plants in the garden center. Terrific customer service, too!

Great store for Pros and every day shoppers. Very friendly staff, as well store is very well organized.

Love this store eventhough its a little smaller then some they always are willing to go out of there way and help. My lil guy loves coming and getting his belly rubbed too!

I found that the garden center was very well stocked even though it was early April. Very welcoming.

I went there to buy sump pump pipe from there old one was stocked, pluming department people said I should buy new sump pump cause of the old pipe doesn’t come from union, so I went to tool rental department to ask them if they can remove, Stephen Wilson was there and he took off for me. He saved my time and money. Thank you Stephen you are the best

Found my perfect shower 🚿 head

This store has a much larger rental department than other home depots and seems like more employees who are also friendlier.The location can get some snobbish customers but the staff here are very friendly and the selection is larger and easier to view. Other places feel more cramped and feel like have less employees, although Ive encountered really good employees at other locations as well.Lana, in particular was very helpful and really helped me find what I was looking for and was very patient and kind while still being professional.

KJ is awesome. Always great customer service everytime we came. Which was about 5 times a week. Big project. Great employee. Some days it seems hard to find help on the floor when looking for an item but over all we love Home Depot.

Kevin, thank you! great customer service, helped me with the grill, and put it in my car

Best customer service ever! I order saw horses which showed online that there are in stock but unfortunately they did not and I got upgraded to pair of more expensive ones. I got my money back for the original horse and got huge discount on the upgraded ones.

I always enjoy taking to the people that work at Home Depot. Same amazing workers in this location.

They have what you need, just know what you are looking for.

Theyve got all your home care needs

The Home Depot gentleman Walt who waited on me with tools gets a gold 5 Star rating from me. He is an expert, very kind, friendly, helpful, patient in explaining tools etc. Walt is the employee of the year. He is the best!! Thank you Walt for your excellent service!!

I only went there to pay my credit card debt I owed.

Very friendly customer service and great looking plants

This completely unfriendly store,, coming for order few things,,they tell me will be shortly with me— after 20 minutes waiting I just wanna say fuuuuck you Home Depot, newer come back in this location….dempster at Niles,, newer again

The customer service rep walking the isle is always friendly and super helpful.Niles Home Depot is by far my favorite!Blythe is so helpful.

Cheep Chinese junk but if you buy the brand name stuff price and availability is good... big box store....:)

Angelo in the paint and stain department is absolutely the best. So friendly, knowledgeable and helpful. Angelo explained the different stains to my daughter and left us both amazed and grateful. Seriously this is not always the norm. Thanks Angelo, you rock.

Got just what I needed at a fair price

The best 👌 customer service ever at this store..

Always a pleasure shopping at my HD on Dempster staff is always so friendly, helpful and knowledgeable.

If your getting a light bulb, check the package first. Someone is putting old burnt bulbs in. Staff is very knowledgeable, but it can be difficult to get there attention.

People too busy pack outNo one said hiNo cashier said hi, standing by register doing nothingWent in for a 3030 slider window....And a steel entry door lit.Both no luck ....

Staff knowldgable for my needs

Gabriel from rentals is fantastic. Very accommodating, helpful, and kind. He was willing to work with us and maintained a very friendly and positive attitude the entire time. Happy to have him the community!

Saw three people with masks below their nose, one of which was talking to one of the employees who said nothing about proper mask wearing. When I went to check out the man next to me was wearing his mask like a chin strap. Definitely not following covid precautions at this store.

Convenient store to buy anything for a home, sometimes it’s hard to find staff who can help but other than that the app works amazing as well!

The associates are great and helpful only one lady in Christmas section said what happened with social distance and nobody from the consumers didnt do anything...I and a man behind had about 6 feet but others didnt care

I just love it!

Never fails, awesome store granted is half the size of the mount prospect store.

Great service. Knowledgeable

Best selection of garden herbs and hanging plants

Very caring employees directed me right to where I needed to be no health problems got what I need it and was out they were very helpful and they have everything you need

Bro its a regular home depot

Help out with my order

They had what I needed

It’s a Home Depot you probably know what that’s like, it’s like that.

This is my Go To place for almost every engineering related thing. I had to have a duplicate key and got it from there in less than 5 minutes. The voltage tester i boughy from there was very advanced and detected exact reading by just a touch. A fan my sister got from there once was so easy to install only because of the instructions laid out with it which saved us hundreds of dollars and it took me just few hours to have it running. Staff is very helpful and knowledgeable and takes you where u need to go.

Employees dont even want to help they see you struggling and they will walk next to you without offering help.

Its home depot, not much to say. If you dont like crowds and careless rude people you definitely want to avoid this store.

Fantastic flowering plants for the yard.

Great as always

Real life bathrooms.

Great prices on flowers today

Staff is friendly and always willing to help! Staff in the paint department went above and beyond to make sure I found the perfect color I was looking for. Great location!

Very helpful staff!

I like Home Depot on Dempster. They are nice and ready to help.

Most horrid and time wasting store filled with nothing but incompetent workers with even more incompetent managers. I waited over 20mins at a register for the manager and they never showed up, this fat girl told me it was not her fault they misplaced the tags and they would not honor the mistake they made.

Able to look at plants and left

I went for a mint plant and was helped by a nice man in the garden department. Theres only one person ahead of me in line to check out. It was a good experience

Always helpful and have what I need a decent prices. This one in particular easy to park yet. Recommend this location.😁

Good prices and great customer care

I felt uncomfortable being in the store .

Danny helped cut pieces of plywood that I needed a certain size. He was very good and helpful. I would say that he is the type of person you would want to be there when you need help. He is a great asset to Home Depot!

Fred was able to show me exactly what I needed to fix plumbing issue by purchasing PVC Compression Tee for PVC pipe from air handler to condenser. Great find and fix!!

Simply is a good store 👌

Home Depot is a great place to go for your home needs. Always a friendly staff. And the company is really watching out for our health during this pandemic

Pro service is not really pro! Always I need to buy something from this store I wait 20-30 min on pro desk! And that is the desk that should be the fastest service.And the cashier was just talking with the other customer and giving them from hers cake until I wait right behind them.

1 working cashier and 3 employees standing around the registers even as the self checkout lanes were backed up. Not impressed with this HD.

Best Home Depot Ive ever been. Nice people, very helpful and knowledgeable.

Rude employees at customer service i asked for a shovel and the lady was totally bothered and answered with such a attitude

Good

Not as helpful as ace but if you know what you need its great.

I wanted to purchase four flats of impatiens. The signs were confusing - no price for the full flat. I went to the register and the clerk was also confused as to the cost. She pulled out one pack and scanned it but wasn’t certain as to the price of the entire flat so she walked over to a woman standing a few feet away. The clerk was explaining the situation and the woman began to mock her hand movements by imitating them, and laughing. This woman then came over and rudely said to me “Are you going to keep them out of the sun?” She then pulled a pack out and said it is the amount of this pack times the number of packs in each flat. I asked how much that would be and she laughed sarcastically and said “Allot!” and walked away. I said I have been purchasing these for forty-eight years and they always were priced per flat. She retorted that this is this year, not years past.I walked out and won’t return. This woman should not be working in customer service.

This is my go to DIY/HARDWARE store

Good value

A few weirdos in lot. Lock your car!

Been going here for years. Staff had always been helpful and friendly.

Aisles nicely organized short checkout lines.

Ok

Nice flowers to select from !!

Nice home deppt

Kenny was absolutely what made the trip enjoyable. He knew the products expertly, took me directly to the items I needed to purchase, answered all of my goofy question in a friendly professional manner, as well as offering to hand deliver the item that the store didnt have on hand at the time. Me Being a United States Army Veteran, Kenny also showed his attention to detail, noticing my proudly worn US ARMY VETERAN ball cap and kindly thanked me for my 15 years of honorably serving this great Nation. Of which was a blessing and an honor to say the 💪 least. People like Kenny are what make America great!Thx. Again Kenny for all your helpGod bless you my friend and God bless America 🙏

All the self check out is ridiculous at a hardware store. Parking lot is janky getting in and out and always too many people there and none of the employees want to help you whilingly. They just stare at you the whole lot of them

I thought of writing this review just because some employees at home depot should be recognized. (( Serge Divjakovic )) is a great employee.i have been a customer for many years, and i always have to look around and wait for some help. This last visit was exceptional when (( Serge)) approached me and asked me if i needed help, and of course i did need help. He spend about 20 min advising me and helping me out .Thank you so much Serge