Great team of auto techs! Miss the manager, Lee, who retired.

Came in for an oil change this morning and was delightfully greeted by Dee Dee, the store manager. She extended a very warm welcome and helpful information about the services rendered. Thank you Dee Dee for the fun conversation, getting me in and out, and making my experience an unforgettable one. Will definitely spread the word and I will be back!

Helped me with my battery and even though I installed it myself the manager Dee? Was very nice.

Very professional, fair rates and flexible! Highly recommend,

I love how helpful all of the people.

I literally called just to see a wait time to get a oil change. And DeeDee said come on down here now and well take care of you. Literally was here for about 30 minutes...in and out. I love the customer service and how fast you can get in and out here. I also love the fact we have women here as well... Especially since this is a male dominated industry

I have been here more than once, and with an antique and some specialized needs. They took the time to listen carefully to my precise needs. They described exactly what was going on, and they showed me what they could and could not accomplish. Very personalized, and on a very good timeframe, all at a very fair price. Same tech as before, and I appreciate consistency. I definitely recommend this Firestone at this location, and I’ll definitely return.

The customer service rep was great, but the techs messed my wheels up installing tires. Had to get 2 tire pressure monitoring sensors replaced after they were damaged during the same tire install

I did an alignment and tire rotation in this location. Staffs were friendly and professional. It took earlier than other Firestone but still took a couple of hours.

Easy to schedule an appointment and do an overnight drop off. Team was quick and efficient. Oil change was done and in a matter of moments were on my way. They even informed me they already applied my coupon code before I even got to the checkout. My family have been customers for years and will continue to be for the future!

The assistant mgr is a great guy, the service was excellent.

Exceptional customer service from DeeDee, and great technical expertise from Samir, the mechanic!

Just learned after 2 years and only 18k miles my spark plug on my car was completely fried and it turned out to be that Firestone completely put the wrong spark plug in my car, which eventually led to misfiring etc. Super frustrating.

Since I called DeeDee was soooooo nice. Once I went in she did everything to help me top noch service.

I work there. Google keeps asking me to rate it. Excellent place, me and two other techs have a combined 75 years of experience at this location.

The man we talked with was very helpful and detailed. I also watched him work with a difficult customer and he was extremely patient and understanding while trying get her to understand. I was very impressed, and told him so.

Fantastic friendly service! I went in for a free air check because my low pressure warning light was on. The technician checked all four tires brought them all to 35 pounds of pressure. And they sent me on my Way no charge!

Enrique is so nice and he always get my car in and out on time! Best tire plus in GA

Probably the best vehicle service Ive ever received. They were friendly, prompt and very professional. Good deals on lifetime tire alignment and rotation. They only suggest treatments but never force you. Highly recommended!

It never fails. Here I am again for hours and hours. Im done with firestone. Just needed a tire change. Called ahead of time and promised it will be quick. Came in right at 7am. Took 1 and a half hours to find out it was unrepairable. They finished at 10am. Could have put on a spare, gone home, and have someone nearby do it in 5 mins. Wow. Unbelieveable. And customer service and communication never great. This happened at this other place too on jimmy carter where they had me come back a couple times for their mess up.

I have a new 2019 Volkswagen Atlas SEL Premium. Over the weekend of April 6, 2019 I noticed I had a screw in my front drivers side tire. I live about two miles from this place and had never been here before. I took my SUV here and they fixed the tire for $30. In my opinion I think the tire could have been plugged. The tech proceeded by removing the complete tire and in the process damaging my 21” premium wheel with deep scratches in multiple places. I did not notice until I got back home and I immediately called the shop and filed a complaint. I was told to come back the next day which I did. The following day I met with the manager and his exact words to me were. I can’t say we did this and I can’t say we didn’t. He said he would look into the situation and call me. It’s been two weeks now and now call back. I’m going to wait another week before I go back to the store. Pretty pathetic business practice to not get back with a paying customer that has an issue. In my case this wheel cost about $350 to replace. We will see if they do anything. At this point I am doubting it. I would think twice before going here, especially if you have a newer car with expensive wheels on it. The one star is for the nice lady at the front desk.

If zero stars were available I would give it. I brought a fleet vehicle in for a flat tire last Thursday. A single flat tire. I come back to pick it up and it has three new tires, new windshield wipers, and new cabin filter. The tire that was flat was still on the vehicle. Fast forward three days and that tire is flat again.I take the vehicle back to the shop with obvious complaints and they don’t take care of it immediately. I’m told it would be a couple of hours. They over service the vehicle and don’t fix the one issue that was needed. This place is as crooked as the Mississippi! Never again at this shop!

The staff is very friendly, also very professional and extremely knowledgeable. I highly recommend

Me Dee is courteous fast and efficient

The only guy working inside was too busy cutting up with another guy to help me. I waited 10- 15 minutes, then left. The Firestone employee barely acknowledged my presence. Its really gone downhill there!

Great Firestone location. Had 7am appointment for an alignment car was taken right in. Ready to go in about 40 minutes.. Lee was great... new to the area and will use this location as my go to for oil changes and non warranty service. Great!!!

Great customer service!Thanks for Jeremy for repairing my tire and getting me in and out super fast!B. Holmes

I caught a flat on my way to a car show at 8 in the morning, they showed half hour late then told me my car was to low to put on a lift. Now my car is low but they could still use a regular jack to take the wheel off and repair it. They didnt want to even do that. Instead they just suggested putting air in the tire and going somewhere else to get the tire patched. I will never come to this location again.

Such a warm welcome from Franklin and Lee this morning. Inquired about an oil change for my work car and they were too of the line with customer service and they even have a snacks and drinks on a table for customers. Franklin transferred from Gwinnett place Mall and hes doing a great job

Theyre okay they do what they say theyre going to do I guess

I was really looking forward to establishing a relationship with this location, however I was disappointed with the purchase & installation of 2 new tires on my BMW 535. Upon picking up the vehicle, the tires looked “used” and appeared dirty with some sort of tan paste on the wheels. Your guys should clean up the tires after installation in order to return the car to the customer looking the same or preferably better than when it was dropped off. This could have taken 5 minutes and would have earned you a 5-star review and a returning customer.

Tesla drivers: This location does NOT do rotations on Teslas, despite what the main Firestone site indicates. Don’t waste your time making an appointment.

Wow!!! Raquel, the service manager, and her team were outstanding. Very patient and will go into detail on fixing your car. Don’t take your car anywhere else, Firestone will always do you right and never charge or convince a fix that is not necessary.

Made an appointment during lunch. Got out on time. Left there with an overwhelming abundance of knowledge through casual conversation. Great guys in there!

I came for an oil change they said they could complete for me within an hour to an hour and a half. I showed up 20 minutes after we spoke on the phone just as we discussed and they told me they couldnt get to it today at all. Terrible business. Theyve done this to me on multiple occasions where they claim a certain time and completely fail. All they want is to get you in the door then theyll change their story entirely. Dont waste your time trying to talk with for work with Lee, the manager.

The service was good. I didnt like after a story the work they found a lot more stuff to do which almost doubled My cost. 1 back 2 weeks later and asked them about some other problem they said no that wasnt Something that they fixed and Ill be another $400.

Lee was extremely helpful in assisting me solve the issues with my work truck and made the process so much easier. Absolutely great service and I hope the fixes hold up to the standard he set.

Great service!!

I always dread going in for any kind of car service but Firestone on Spalding was different! I was greeted and made to feel as if I were important. My questions were thoroughly addressed and I was given a time frame for service. The waiting room was clean and pleasant. I had a nail in my tire and the service was far quicker than I expected. I would highly recommend them and will always go back when I need service for my car!

Every time I’ve needed work on my car I had no issues bringing it here.

Lee has handled my business for years I keep coming back to this location because of his professionalism.

All they look for is to get you to apply for a credit card and attempt to charge it there while already charging you in store, everything is up sold, and work is done horribly and lazily, I do not know how this place is still open I am extremely disappointed with the lack of professionalism and the scam they run, do not go here your better off going to any car shop on Buford highway or Jimmy Carter if you will go here.Hillary is horrible zero true assistance just hangs up and says you deal with it.

Fantastic. Service was great, honesty about the required tire repair was much appreciated. Was given several options. Quick, clean, helpful, & friendly. Worth the time to stop by if you need help with your vehicle.

Great service! Professional and efficient.

Im giving my highest recommendation of exceptional service to Lee and the team at Firestone store number #023019. Recently my daughter had problems with squealing brakes and went to this location. The technicians and Lee did a thorough job of assessing and determining that we needed new brakes. They applied promotional offer and gave me a fair charge to do the work. I happen to be out of town so is reliant on them to take care of my daughter and make her car safe again. In addition to that there was great follow-up by Lee to check to make sure the work was to my satisfaction. I couldnt be more pleased with the positive attitude and helpful insights they had about making my car safe for my daughter. Thank you to Lee and your team there.

Very unpleasant young lady at the front desknot friendly at all

Awesome and Fast service

I was out of town when my car acted up. They said I needed almost $1,000 in repairs. I reluctantly agreed because I needed to get home. I settled in expecting it to take several hours. In less than 20 min. they announced they were done.My regular mechanic looked at my receipt and the work done and said a $35 fix is all I needed.I felt so stupid.Do not go there especially if youre a old widow woman.

Great service, nice people worked with me on what needed to be maintained going forward.

I ran a flat on my tire today and barely Made it to their Shop. I wanted to get my tire patched they didnt even take a real look at the car the instatly just said the car is too low they cant get it on the Lift and denied us help. I suggested using a jack but they just kept saying no. I was waiting for a half an hour just to get that response and left with no help from them. Ontop of that they opened 30 minutes late. They suggested just putting air in the tire and going somewhere else. Overall staff seemed unprofessional. Never going to this place again.

An excellent experience. A great place take your vehicle for maintenance and fleet maintenance as well. Professional and courteous staff bar none.

Can I give more than 5 stars? My wifes battery went dead when she was trying to get to work. They came out to the house and got her going with a new battery. Not something they normally do but they took care of her.

Great attitude patience and informs of wait time so you can decide if you want to schedule. Coffe tea and water will be great!

I have been going here for car service for past year and older gentleman was very nice and helpful. Other guy is dismissive and not helpful at all. I will change my location to Tilly Mill Goodyear like my husband.Just seems that people will tell you anything- a tire place does not have equipment to check a tire sensor. Although- the Firestone in Duluth at Pleasant Hill does. Why not refer me to another Firestone? Go to the dealership that is $100 to $150 per sensor- umm no sir will go to Discount Tire where it is $60 or ANOTHER FIRESTONE. They may have to order sensor BUT they can get them in and ALSO can definitely check to see if sensors are bad. Also- now bc of your inability to provide good customer service or actually service period- I will take my service elsewhere.

Dropped car off to have an oil change and have a sound looked at the car was making. They cal me and say the think its the alternator and belt and that it will be 362 to replace. Which was cool but my issue was when he said the think after googling a few things and even replacing the alternator myself the sound was still there no difference, google one more thing and the issue that comes from these trucks that is most common is the idler pulley, which was 15 bucks, replaced that and the noise stopped. Just feel like mechanic was trying to make a little extra money.

Got 4 new tires for a decent price and the staff was friendly.

Always friendly and honest. Never try to push unnecessary work on me, which is appreciated. Main reason I am a loyal customer.

WARNING # this post was deleted. I had to repost it!!!Ever since I took my expedition in for a simple tire plug and was comvenced I need an alignment job. So I gladly signed up because I love my truck. But..... ever since then I have had power steering leaking problems and my tire is still leaking air. For 300$ I would like to have my stuff working . I called up there and the manager said it was 3 weeks ago that my service was done and they can not help me. Funny how all this happened after I went to that firestone. Im going to call clark howard at channel 5 news!

Great customer service!!! They are very honest.

This was my go to place but no more. The one sales rep was on the phone with a customer for at least 30 minutes and he failed to recolonize me standing directly in front of him. I was the only other customer. He was talking a customer through a problem which was no oil in his engine or on the dipstick.I walked out.

I trust Firestone with all my car needs. Always professional and transparent when servicing my car.

Always provide great service. Lee is top be commended for the great staff he has put together.

Helpful staff. I only came to do research. The customer service counter is new age like some banks. Very personable concept.

Great experience. Had a not so great one with firestone in the past but I was in a jam and this one was close. I got my car there. They looked at it, fixed it, and I paid way (emphasize way) less than expected.

Price is high but service is best

Good prompt service. Will recommend.

There were nice enough to check my tires because my light came on. I finally found out that I had a nail in my tire - I would have bought new tires from they if they would have showed me the nail.

Im really disgusted with this place! Charged a grand for a wheel bearing AND NOTHING ELSE WAS DONE! I was ALSO THER FOR OVER 4 HOURS! Then one of the desk gentlemen PROCEEDED TO MENTION WANTING TO HOOK UP WITH ME AND VERY UNPROFESSIONAL! It gets better, the guy joked with a customer in a very INAPPROPRIATE manner. I am SO PISSED OFF Im considering legal action. They asian guy is amazing. Other than that, STAY AWAY! THEY WILL RIP YOU OFF!

THIS PLACE SUCKS!!! Go any other place but here unless you have four hours to wait for a battery change (like the poor schmuck who was waiting when I arrived and after I left) or waiting 3 hours even if you made an appointment (like me) to get two tires. I even went the day before to see if they had time .. was told it would be a two hour wait but that if I made an appointment for tomorrow it would take about one hour. I arrived 15 minutes before my appointment and told them I would wait ( having had the option to drop off) and the young man informed me ( similar to the guy yesterday) your car will be ready latest by 2:30 ...which was 1.5 hrs . I went across the street to get lunch and do some work. I returned at 2:15 to find out my car was in the same place I parked it and they told me it would be about another 30 -40 minutes. Needless to say, after waiting/watching for about 15 minutes they still did not bother to finish any cars in the garage....I demanded to have my keys back. OBVIOUSLY REALLY POOR MANAGEMENT AND REALLY PITIFUL SERVICE!!

This shop will not allow you to provide your own oil for your car. This is literally the only garage I have ever gone that enforces such a policy. Its ridiculous!

It can be a hit or miss here. With any of the Firestone but this is one of the better locations not a huge turnover like the rest

Always under promise and over deliver... Super fast...

Excellent service and very nice staff would recommend to anyone in need of auto repair work

Chris.. was great in getting my car in & out and overall saved me money on repairs. The mechanic was Awesome.

60.00 to change out my windshield wipers? Are you kidding? I can go to advanced and they install them for free

Lee, Lamar and Brian go above and beyond. Great location and excellent service.

Friendly, honest manager. Trustworthy to not exagerate your bill or lie about whats really wrong with your car or truck.

Unhappy staff. Not enough mechanics.

I have all my maintenance done here..

Today I brought my vehicle in for a oil change and inspection at 2:50pm. Im still here at 5:12pm and my car was pulled in to be worked on at 3:20pm. One guy abandoned the inspection because he wasnt qualified but no one notified or cared to get my car completed until i approached the counter. There is no excuse when all the bays are empty except 1 but other cars coming in are being completed

Too expensive.But seem honest

Firestone as an entire company has gone down hill. Customer service is poor and unwelcoming.

I brought in my truck to fix one problem and they tried to tell I had to address other issues as well and wouldn’t give me my truck back. Terrible customer service.

Very nice 👌

Very friendly staffing and quick repairs

Kind and professional people that want to help you. They also know what to do and how to do it.

Dropped off car at 11 am for an oil change. showed up at 6:50pm, 10 mins before closing, to find it still not done. no one was prepared to call me, and my car wouldve stayed there overnight. poor communication. poor service.

I swear I hate this firestone. I paid For warranty on my tires, but every time I go there, they try to force me to buy new ones rather than fix the ones under warranty. They are money hungry! I rather go to walmart!

Seems to be an honest auto repair shop!

Great customer service and honest.

Was told 2 hours on a tire change.Going on the 4th hour now.Unprofessional and rude staff!

Great people, great service!

My 2nd time making an appointment at this location and then to be told there would be an hour wait time. Terrible

Dont go here if you can help it. I have going to Firestone for years but this location is the worse. Either they lack proper training or they purposely tell you a whole bunch of BS to get one over you!

Good people especially Lee.

I will not come back to this location. I was told when I walked in that someone would help me in a second. I wasnt assisted until 20 mins later, after I asked was I going to be assisted. Very rude and unprofessional! Will not be coming back.

I just stood in your lobby for 20 minutes and not one person came in to see what I wanted or even ask me to hold on. I will no longer be doing business there.

Lee is awesome, honest, cares about the customet & the vehicle

Good Price, Good Service

Fair prices, quick turnaround.