I entered the store to get 4 sets of tires for my car, as soon I enter I heard the manager (a tall bald Hispanic guy name Enrique) using the N-word towards I am not sure who the other gentlemans name was. I felt very uncomfortable being there from someone who uses the N-word that’s not black. I am not going to show up ever at this store again. Please teach your employees to keep it professional at all times...

DO NOT GO TO THIS LOCATION. The Manager always looks serious and never smile... I feel not welcomed.

Amazing experience. Pulled my car in at 841 for 900 appointment to get 4 new tires and I was out of there by 930. Wow!!! Incredible service!

My first time dealing with them was very smooth no trouble (that I know of) but the second time was over weekend. I had a leak that caused a lean reading on my engine and a thermostat that needed to be replace. To fix the leak was very affordable, but Franklin (the tech who was giving estimates) told me that to replace a thermostat can be pricey and tried to charge me $550 to change my thermostat and pushed the idea of signing up with a credit card to pay for it, twice! My partner and I shopped around and found out the average price for replacing a thermostat is $160 (including the thermostat)! The guy who gave me this quote name is Franklin (never forgetting that name, and neither should you), from what he mentioned he works at another tires plus and only came to the one in Norcross to help out that day. When I told them I no longer needed that service, they dropped the price to $380 to work on the thermostat. Which is still too mf high. I let them finish the leak but I went elsewhere to get the replacement done.To be advise, once you get a diagnosis, shop around and get estimates from other places to make sure that you are not being cheated. I will never return to place.

Very good customer service in person and on the phone. Will get all my tire needs here from now on.

On monday morning they help me add air to the tires. Theyre so helpful-definitely come back!

Tried to get a tire changed, not enough staff to help me

Called to get a set of tires, spoke with store manager. He didnt have tires in stock but said he would get them and call me. Got a call at lunch and went and got tires and alignment done.The techs and the manager were all pretty nice guys. Glad I came here. Happy with my purchase, though didnt get the tires I thought I was getting, but no big deal. Vehicle rides good.

Poor customer service. Very old building. I called to verify they were open the person that answered the phone assured me they were. I asked how long is the wait for an oil change and he replied 30-40 minutes he’s by himself could i hold off. I said that’s no problem I’ll wait. I get there and stand in the lobby for 10 minutes. No one greeted me or asked what i needed. No one even acknowledged my presence. At least say hi I’ll be with you in a moment. I walked out and still no acknowledgement. I will NEVER come here ever again. I’m a loyal tires plus customer but this has been the worse location I’ve visited.

Service is fast and friendly. Always a pleasure to do business here.

The staff is nice, attentive, and efficient! I will definitely be back!

If I can give 0 stars I would. This place was a horrible experience. I made a terrible mistake in buying tires from this place. The manager was a tall spanish guy who was on the phone when I walked in, he said one moment and I never opened my mouth and he stayed on the phone and then got a attitude with me for no reason. I still didnt say a word. I left and went to discount tire where I always do business. I learned my lesson. Buyers beware of this rude guy. He should be cleaning sewers are something instead of dealing with people in public. He has no customer service skills.

Great customer service and very fast. My wait time wasnt long. The manager was very nice and he made me feel welcomed 😊

Stopped by and they have these big red signs saying free tire pressure check. We pulled up, three people standing around chatting and doing nothing, completely ignored us. So we parked and walked over, and they just waved their hands at us to go away, didn’t even bother talking to us. We had masks on so no issue there. Incredibly rude. And why have signs saying you offer something that you don’t? Terrible. Don’t waste your time here.

First, I have been to several tires plus around the metro area and I never felt so unwelcomed and unsatisfied. A customer was ahead of me and when the team member finished up with her, and he approached me from the front of the counter where the customers stand instead of behind it which was strange, uncomfortable, unusual, and unwelcoming for me, especially after I seen he didnt approach any other customer after me that way 🤔. I told him I wanted an oil change, a steering wheel check, and for the struts to be checked. I asked how long was the wait he told me 30 mins, which it was. I waited and he later told me the mechanics said the steering problem was the rack and pinion. He said it would take a while because they would have to get the parts approved, find, and go get the parts needed. I said thats fine Ill wait. I left out of the store and 15 to 20 mins later I get a call saying that the vehicle was ready. I asked what was done because he told me it would take a while. The team member said only the oil change was done. I asked him what about everything he told me before I left. First he told me that Ill be waiting a while because they would have to get the parts and asked me AGAIN did I want to wait. I was very confused because thats what he told me I was waiting on, which I reminded him of. Then he told me they couldnt fix the steering wheel problem because they didnt know what was wrong with it, after he told me the mechanics said its the rack and pinion, and supposedly the mechanics drove the car, and didnt see any problems with the struts. I asked if they drove over any bumps because thats when its the worst, he said yes hesitantly. I find that VERY hard to believe because this was several days ago and I still hear and feel the car bottom out/ scrape when I drive over the smallest bumps with no problem. With all the hesitant answers and switching words around, it seemed pretty obvious that they just didnt want to do the work. Then Im also confused on why I had to wait 2 hours for just an oil change, and how there were several customers who came after me, but their vehicles were serviced before mine. I was very upset and disappointed

Eric was so kind and helpful. I needed all four tires assessed and an oil change. Glad I trusted Tire Plus of Norcross.

Erick was very professional, speedy, and courteous when I was there getting work done on my car

I just spent 20 minutes typing out a very detailed one-star review of this place, then I realized they didnt really deserve that. Its a decent place overall, just dont come without an appointment. I will say I for one wont be returning though. And thats after spending thousands of dollars with Tires Plus. With two and a half hours to go before closing on a Friday, for a good customer especially, they should be able to handle an oil change and tire rotation.

I do not recommend this place because they are a fraud. I went at 7 am for alignment and balancing, I had to check to see if my truck was ready at 6pm. I went to pick it up and they told me they couldnt find the key to remove the wheels and they had just done the alignment. They also told me that they had changed the oil in the truck when I had already done it three days ago and tried to charge me $ 90 which I did not pay because I did not ask for the oil change. As a precaution I went to buy more oil so I could do it myself because I wasn’t sure if they used full synthetic oil. by surprise arriving at my house when making the oil change I realized that the oil that my truck had was used and burned.

Great group of guys.

I got great set of tires at great price

Great service!

I believe some trickery was going on.Took car in for car care package service at tires plus on Singleton road. Yes my car have a few issues but one that really bothered me was a visible nail on the edge of a tire. I took it there almost three months ago and manager said he could not pull it out because it was too close to the ground, I need a replacement. I took it somewhere else and basically the same information, but he said it wasnt Ieaking so leave it in. Now yesterday at Tires Plus I was told about the nail which I already knew abt. neither manager or I could find the visible nail. When he did find it I asked, is this a new nail because thats not the nail that was in there just yesterday, the nail that was in there had a much bigger head. He sprayed it and it starts to bubble. Went inside the store about 10 minutes later I came back out to ask the mechanic to show me the nail again. I showed him the impression on where the head of the nail was much bigger and now that piece is gone. As hes talking over me, Ietting me know he didnt do anything, I said, thats not the same nail, the nail that was there was sitting there for almost three months now, now its a different nail and now its leaking, which equals a new tire. Needless to say, I feel the nail was pulled w/out my permission, it broke, and Tires Plus expects me to buy another one of their tires. SMH at the mechanic.

Very quick and easy! Clean process to get my car in and out for an oil change. Prices are great as well and the staff was very friendly.

Nice service

I have been coming to this location for over 10 years. The quality of service is excellent! Enrique is a very kind man, as well as his employees. Great prices and if anything is ever wrong with their work they are more than accommodating at fixing the issues.

Quick and easy service!

Theyve always treated us well. And done great on any repairs or regular tune ups. The current struggle going on hasnt made things easy on anyone so I understand things can change, and Im not holding anything against them. They are great, and thank you all for your hard work

Called in advance about a tireI was told to come pay for it and it will be here in 20 minutes. I came in paid for my tire. Waited over a hour and a half for tire. When I came back to have tire installed. I was told to wait a hour for it to be installedWell here it is almost two hours later and my car is just sitting here jacked up. And only thing the mechanic said was.. I have to wait everyone leftI asked him again how much longer and his response was so you want me to install it or not. Well you know I want it idone..Smh never again

Best customer service, car service, and good competitive prices in the town. Im so glad theres honest and genuine shops like this around which make you feel like a family and not some shenanigan ridden place where theres no integrity.Love Enrique and his choice of staff. Great job!Im your customer for life now.

Very professional. Very sincere. Got great service. Made me feel like a human being and not just another customer. Thank you! My tires are great! Would recommend to others.

Great customer service! The people are very personable and explain everything that is going on. If additional things are needed they arent pushy about it. Plus they gave me a discount because I had more than a couple of services being done. I will definitely be back.

AMAZING AMAZING AMAZING! Enrique helped me pick the best model tire for my car. I was looking for a new set after driving around with used tires. Within one hour, I got my tires installed, balanced, rotated, & aligned. It doesnt get much better than that. I would recommend Tires Plus on Singleton to all my friends & family for their tire needs here. I am now enjoying my new Bridgestone Serenity Plus tires!

Needed an oil change on the spot. Got me in and out in half an hour. Both the frontman and the tech were very kind, much nicer than they had to be. Thank you very much. Ill be back.

They dont like the people that only needs a plug on a tire. Is waste time for them

Xavier always takes great care of me and my car! Its a nice feeling to be acknowledged by name when I walk in. He is always honest about what is going on with my car.

Spoke with Mary- excellent customer service. Need alignment was going to take my business elsewhere but she asked how she could get me into the shop- price matched where I was going, explained warranty, and fit me in with the exact appointment I needed and gave me all info on how long it would take. Couldnt have had better customer service (Give this lady a raise!)- definitely gained my business!

I thought found the perfect place to service my car. I have been here 5hr and counting for front brakes only. People are nice, but Im a little worried about their technicians knowledge, its not busy so whats taking so long? No explanation as to why its taking so long, do they not know how to replace brakes? People have came and went since Ive been here. Noone has said anything to me for hours. Im a pretty patient person....but this is unacceptable. I unfortunately wont be back.

Appointments dont mean anything, still took 3 hours to get an alignment and an oil change.

This shop diagnosed our Ranger with $1600 of repairs when we took it in for tire balancing (bought tires there). BIG SURPRISE, there is NOTHING wrong with the trucks tie rods, bearings, rotors or anything else. It is a BAD BALANCING JOB done by this shop.DO NOT RELY on this shop to take care of your vehicle. They will charge you for unnecessary repairs and those repairs will likely not be done well. Find a real mechanic to repair your car. They cant even do a tire balancing correctly, do not trust them with your car.

They took a little longer than they promised but they did it in a fairly timely manner. Got a pretty good deal to

UPDATE May 2019I think its fair to come back and correct myself. One key thing I learned is to make an appointment ahead of time. That way, your request is already known and proper preliminaries are taken care of. I have returned to have a tire patched and replaced since my first review, and my experience was nothing like before. Instead of 2 hours, I waited 30 minutes max each time since. I have a much better understanding of how beneficial appointments are.------------------------------------------------------------I came here for a new set of tires. The payment was processed in under 5 minutes. But since there are no tires at the location PERIOD (yes, thats right), I waited two hours for a job that should have taken 15 minutes. I would have left, but they deflated and took off my tires. No follow up, no one kept me updated with the status. Im highly disappointed!!!!!!!!!!!!!!

Had a very stressful day getting a flat and having the tow company mess up my delivery. Xavier and the rest of the staff were very helpful and the price was very reasonable, they had no issues processing or honoring my warranty in a timely manner. I recommend tires plus in general and this location specifically, very happy with my experience.

Enrique is the best. He always goes above and beyond my expectations to assure me my daughter is well taken care of during her visits. He treats her with honesty and respect. He is dependable and always gives great service.

The price was on point. I was in and out with my apt. Definitely will.go back...

I rode up with my Low Tire Pressure senor on and they guys took great care of me quickly. Mario - awesome!!! He got me taken care of in 5mins and answered all my questions. Great service!

Friendly service.

Very helpful and informative. Great customer service.

One of the friendliest auto establishments Ive been to in a while. Manager was extremely personable. He also explained that my tires came with a manufacturers warranty – something that the associates at the place where I bought them failed to tell me. Overall A+ experience.

They were so helpful. I was helped by, Enrique, and he went above and beyond to get the tires I needed for a discount on a Sunday right at closing time. I highly recommend!

On our way through Atlanta my tire light came on and I stopped here and the guy quickly checked it out for me and to make sure I didnt have a puncture and he refilled my tires. The only downside to this place is its hard to get to from the road you cant really see it and its awkward to drive into the parking lot.

Would give them 0 stars if it was possible. The guy at the desk was super rude. We were told our tire could be repaired. Waited over an hour and then we were told that it could not be repaired and would have to be replaced. No respect for people’s time. Don’t go here.

Good customer service.

Ive been coming here for years. I generally trust their recommendations on my 2006 Hyundai Sonata. Prices are good and coupons are always available. The wait can be long, but I live close so I just uber home and wait. Customer service is always great.

Went here because I wanted to buy a used car and wanted to have it checked by a mechanic.The staff kind enough to give me a wait time of 15 min even though they were very busy. For this they have my thanks.The whole check up costed me 9.99$. The engineer who worked on the car also took his time to explain the worth of the car. Which ended up with me buying the car.All in all the place is good just a heads up do have an appointment if you are coming here. Most of the time they packed.

Really impressed, Theyre good professional, they always show you whats wrong with the car, Enrique the store manager is not playing he is good a d nice.

Great Customer service! I was helped by Mayra, she was very helpful and helped me stayed within my budget. Would recommend to not only my friends but my Family as well!

September 7, 2019. Thieves is the least I can say about the employees who took care of my car. I was told that my car had no problems with the alternator affecting my batteries and one of the employees convinced me to pay $159 for a new one. I didn’t even drive two blocks when my car started dying on me again before coming to a complete stop. I barely made it back to Tires Plus Norcross GA and the same guy who told me that his diagnostic machine detected no issues with the alternator before, had detected them now after a double check. He even came with a $500 estimate and offered a %10 discount. When I confronted him about his original mistake or lie, he simply said: “the mechanic said that. I’m sorry”. That’s a circus!

Great technicians who actually take the time and walk u through their process. I feel this place is honest and respectable.

The are a great place but dont ever get breaks done here. You cant bring your own parts. They are extremely expensive when I come to using break parts that they provide for you. In my honest opinion they should allow customers to bring their own brake parts and make them sign a waiver saying that they are not liable if anythings happens so the work can be cheaper I know they have to charge double the cost of what the parts are because that just how they have to do business to make money. Other than that great place.

First time I went to get my alignment done I didn’t have an appointment but the person over the phone told me that if I come in they’ll take care of me. I go & end up waiting hours because I didn’t have an appointment & it wasn’t even busy. While doing my alignment they managed to break one of my studs in my wheel & instead of taking responsibility for it they wanted to charge me over a $100 to replace it. They told me that I needed new brake pads & my total was over $600. The brake pads came with Life time warranty but each time you have to pay them over a $100 to install it. I went to auto zone got the brake pads & studs, had them installed by my mechanic & my total was under a $100. Few months later I went again because I felt my alignment was off & I had Life time warranty, I scheduled an appointment & went so I wouldn’t have to wait like last time. They told me it’ll take about 30 to 60 min but I ended up waiting over 3 hours even though I had an appointment. They have horrible customer service and rip you off. Save your money & time, go elsewhere.

They need more up dated equipment other than that its a great place to do service to your car.

Went for a rotation and balance before my vacation trip. It was done in a timely manner but my car vibrated all the way to Florida. Arrived at The Tire Plus in Leesburg Florida and had them redo the balancing. All tires were out of balance and over inflated. Not happy, but now is perfect.

Great service by experts in taking care of my car.

The staff was great the Technician Brian did a great job

DO NOT come to this shop. They will try to lure your money by saying that your thing cannot be fixed you have to replace it for full price. My tire was stabbed by a nail. It could be fix by hot patching (which i came to another store and they did it for me). But this shop referred that i have to replace the whole of tire because if they fix it, it would be leaking. For this reason this shop is not professional. If they’re professional they would fix for you. I don’t know if there are punch of people have been chead on it before, just DO NOT COME TO this shop.

I went to change the oil in my car and there was a person who did not attend pleasantly,

Make sure of 3 items when you get tires from these guys1. Have them clean the grease off the wheels after install of tires.2. If you have the tire pressure sensors on your wheels, make sure they set the sensors to match the menu on your dash.3. If you like to run your tires at a certain pressure to get the best wear, make sure that they set them at the proper pressure.None of the 3 items above was accomplished even though I clearly stated what I wanted. I had to go abck to have them finish the job. That cost me an additional hour.

Went To Get my tires checked to make sure they were all balanced properly since i was feeling a vibration, they said i needed all new tires when i had two brand new ones replaced in the front and the back ones had good thread i was quoted a near 2000 dollars for other things i didnt even need,, told the guy i just wanted my tires balanced and he said they were all balanced correctly but when i got my car back i was missing a weight from one of my tires which i knew was there before i even entered the shop. Bad customer service overall never going again!

I use this place because theyre honest. I recommend the road hazard because if you have it they will fix your stuff for free!

Great service very respectful of my needs as a person with a disability

Great customer service! The staff here is great.Its where I take my vehicle all the time they need serv

Xavier very professional caring excellent service l will definitely go again.

I got hooked up big time here. Punctured my tire with some random bolt. Hole was too big to patch. I didnt have road hazard insurance on my tires but they retroactively gave it to me anyway to save some money. What could have been a really expensive trip turned out to be no problem at all.

Excellent and quick service, the staff is so kind and friendly.

There people at tire plus is amazing. I came and got my rack and pinion done. And they hooked me up and gave me a brand new pump. I love you guys and thanks for all the help!!!!!!

Super nice staff! They are very quick!! Manager is great

Great place for a quick oil change, friendly staff. Always helpful

Staff is friendly but they take a long time! I waited over 3 hours for my tires to be changed. I am sure a tire change shouldn’t ever take that long. They may need more staff.

Slow service and they do a horrible job. After buying new tires a few months ago, I found out they were damaged because they were put on wrong. Had me waiting here all day and when I asked about my car, they said they had forgotten that I was here. What does that have to do with work being done??? At least 8 people that came in after me left before I did. Ill stick with ntb from here on out. Stay away from this place

Good customer service and prices.

When it comes to oil changes they’re decent but to actually work on a vehicle to do something other than oil change, my experience was horrible. I gave them 2 stars because of that experience.

Very rude manager!

Excellent services and price on my first set of new tires for my car.

Great experience every time I go there!!

The manager was very friendly, pricing was decent with quick service.

Spent hundreds of dollars,,, average waiting time 8 hours and thats showing up in the morning,,, simple break work,,,, 5 hours to fix a flat seriously Im never going back three times in a row they didnt do there job wright

I have used them since 2007. Excellent service and no regrets.

Absolutely the worst car service I have endured. Also the longest car service coming to 4+ hrs for a brake service. Be expect to watch a lot of bad tv shows and read outdated magazines.

I was out of area and needed a piece of electrical tape to fix my car. They gave me exactly what needed with a smile even though I did not purchase anything form them. They helped me out of a jam, I cant thank them enough!

Fair pricing and they do good work

Price guaging, always charging too much or trying to upsell you.

While on a business trip to the Atlanta area, I took my truck to this shop to get the brakes checked. I received a call about 3 hours after I dropped it off letting me know that they looked at the breakes and the pads and rotors needed to be replaced. I asked what was wrong and the desk clerk said my rear pads were at 20% and the rotors were too thin and had many hot spots. One side note was that after advertising a free break check, they charged me a fee of $21.99 and said I would get a refund if I chose to get my breaks done there. I may not be from Atlanta, but $21.99 isnt free where I come from! They couldnt get the truck in that day so I decided not to get the breaks changed immediately. I then took the truck to a local auto repair shop over near the Galleria. I asked them to switch out the pads and rotors on my truck. They looked at my truck and called me to ask why I wanted my breakes done because the pads had 60% left on them and the rotors were perfectly fine. They put everything back together and didnt charge me at all for the work they had done. Obviously, Tires Plus was trying to make some quick money by completely lying to m about the condition of my breaks. I WOULD STAY AS FAR AWAY FROM THIS TIRES PLUS AS POSSIBBLE. THEY ARE LIARS AND THIEFS!

Very courteous. ..Appt made 4 the A.M..

Good folks, great customer service, friendly and they saved me at least 300$ comparing to pep boys, Kauffman and NTB. I got four different quotes and they were the lowest by far comparing apple to apple .Thanks

The whole staff should be fired. I went here because my car was stalling on my way home from my union job in Canton. They looked over it and said the battery might be dead. They connect a portable charger and left it there. Nothing changed. They then concluded it wasnt getting fuel so the pump needed to be replaced. They set to work on that while the battery keeps charging. Well that didnt work either so It had to be that the main relay wasnt telling the pump to push fuel to the engine. My car has been there a 2 weeks. I get a call saying the computer was fried and my car wasnt drive able. Funny, I definitely drove it up there. It was limping, but it still drove. Turns out they forgot to disconnect the battery before making with the electronics. The charger was still connected when I went to talk to them. I asked how much a new computer would be and was informed they dont make them anymore. They dont even make the replacement computer anymore. If I could find one in a junk yard they were willing to install it. I searched everywhere. Good luck trying to find any part from a 93 Honda Del Sol in a junk yard. Much less a computer for the automatic si model. I havent been to work in a month. My boss fires me. The employees have pushed my car into the parking lot. A friend of mine mentions he might be able to rebuild the ecm if its not too complicated, hes a computer engineer. Went to college to build computers. Worse comes to worse its still broken right? Couple days later the piece he needs shoes up and the computer is as good as new. I come back to this beloved tires plus and I am greeted with flat out refusal to continue working on my car. They wont even put the computer back on. They just want me to sign the papers and be on my way.. I have my car towed out of the parking lot that I drove it to and spent another week tinkering with it. My battery was completely fried along with half the fuses. New battery, new fuses, new plugs and wires, new distributor. About to get a new alternator when my friend says hes taking it to Honda, hes tired of buying the parts for me. Did I mention I lost my job? The dealership had everything fixed in less than a day. The timing had slipped. Thats all it was. Picked it up today and drove it to school. Im giving this place 1 star because I cant rate any lower. The sheer incompetence, irresponsibility, and sorry customer service dont even warrant a single star. Im posting so you arent next. Go to the Firestone on rock bridge and Jimmy Carter its 2 lights away. Phenomenal staff. Very honest people. If they cant do it then go to a dealership. Do not go to tires plus!! Dont be the next person they do this to!!

Worst people behaviourAlso I called them 5mins before coming they said yes you can come and when i arrived they said we cannot take you.Waste of time personally felt very bad.

Poor service

Great customer service, always do a good job, excellent prices

Friendly staff and was fast and efficient! Waiting area could use some major cleaning though